(B) FIRE BREAK OUT

In case of fire breakout, management staff shall

:-1. Remain CALM

2. Sound the fire alarm and alert all people in the immediate vicinity.

3. Call the nearest Fire Protection Station and inform the Fire Service Department and inform the Security Department and Property Manager immediately.

4. Attempt to put out the fire by using the nearest fire extinguishing equipment but never put yourself in danger. Do Not use water for electric fires.

5. Should the fire get beyond your control, leave the scene immediately and await the arrival of Fire fighting force in order to give details of the situation.

6. Assist all tenants to evacuate the building via stairwells and prevent anyone using the lifts.

7. Cordon off the fire scene and forbid any attempt of entry.

8. Record all details including the cause of fire, damage and affected areas in an Incident Report which should be submitted to the Director - Property Management within 24 hours of the event.

Note: Please read the fire section specifically relating to fire in Indochina Riverside Towers further in this report.

4) GAS LEAKAGE

2. When there is a report of gas leakage, management staff shall proceed to scene for investigation, and switch off the gas.

3. Upon arrival of the scene, staff shall NOT press door bells or touch any electric appliances. They should only open windows, doors and switch off the gas supply.

4. If the gas leakage is serious or the situation is beyond control, they must immediately inform the Building Maintenance and Security personnel in the first instance.

5. Alert all occupants to leave the scene and cordon the scene forbidding any attempt of entry.

6. Look after any injured persons while awaiting the arrival of an ambulance.

7. Record all details including the cause of the leakage, damage and affected areas in an Incident Report which should be submitted to the Director - Property Management within 24 hours of the event.

5) LIFT BREAKDOWN

In case of a lift breakdown either during office hours or after office hours, staff should telephone the lift maintenance emergency services team. The telephone number is usually marked in the lift car or lobby. A warning notice of ‘Out of Service’ should be displayed to notify tenants and the public alike.

If persons are trapped inside a lift the following emergency rescue procedures will be immediately applied for action:

1. You should NOT make any attempt to release them other than by authorized lift mechanics who may do so. Immediately call and inform the Elevator Emergency Service Company at Telephone No. _________.

2. Immediately talk to the trapped passenger inside the car through the emergency (intercom) call panel with the following message:

“Please stand-by. We are having some minor computer problem due to power fluctuation. Just stay calm. Out technicians are already on their way to re-level your car to the nearest floor and open the door for you.

Second :

Please stay calm. We know you are still there. In just a short while the door will be opened.

Third :

We are sorry for the inconvenience. Please don’t panic. Please stand by for instructions.

3. If the lift mechanic does not arrive within 30 minutes, you should initiate immediately the emergency/lift rescue procedures.

4. Record all in an Incident Report which should be submitted to the Operation Manager within 48 hours of the event.

6) EXCESSIVE NOISE

1. All staff are expected to be aware of the Nuisance created by excessive noise, from machinery or heavy manual work or music, both in and around the building.

2. Tenants or contractors are not permitted to carry out noisy work in the building within specified hours (see tenant handbook).

3. Occurrence of noisy work, whether reported from roving guard, or by tenant complaint should be immediately investigated and recorded.

4. Any tenant or contractor refusing to stop all noisy work after repeated warning should be reported to the Operation Manager.

5. Record all details including the time and location of the occurrence in an Incident Report which should be submitted to the Director - Property Management within 24 hours of the event.

7) TRAFFIC ACCIDENTS

1. Traffic accident causing other vehicles or property damage; and 2. Traffic accident causing injury to persons.

No matter which type of traffic accident has occurred when Management staff arrives on the scene, their primary duty is to ensure there is no further accident. The proper handling procedures are as follows:

•

1. Maintain order so that traffic within the area can return to order.

2. Record all particulars of the involved parties.

3. Take photographs as necessary.

4. Cordon off the scene if the damaged part of building will endanger other people.

5. Inform technicians to make emergency repairs if necessary.

6. Display a warning notice.

1. Direct traffic and give warning to approaching vehicles.

2. Depending on the severity of the accident remove injured Person (s) from dangerous spots.

3. Call Police/Ambulance for assistance.

4. Record all details and take photographs as necessary.

5. Inform Senior officer, Property Manager, Operation Manager and Director - Property Management.

8) BOMB THREAT

Upon discovering any suspicious articles or receiving report of bombs, Management staff should KEEP CALM and adopt the following procedures.

1. Notify the Police and the Security Control Center.

2. Forbid any person or vehicle other than Policeman and Bomb Disposal team to enter the affected area.

3. Ensure all lifts to the affected area are suspended.

4. Assist evacuation according to the Fire escape route of each floor.

5. Before the arrival of the Police, a staff member may visually inspect the surrounding to see if there is any suspicious article or bomb. Do not Touch any suspicious item.

6. Upon locating a suspicious article, cordon it off by using tape, rubbish bins or traffic cone.

7. NEVER deal with any suspicious articles or bomb privately.

8. NEVER use the communication Radio in the area where bombs or suspicious articles are found.

9. NEVER cover or move the articles.

10. Record all in an incident Report which should be submitted to the Operation Manager and Director- Property Management within 24 hours of the event.