Indochina Riverside Towers Building
TYPES OF BOMB THREAT AND HOW TO DEAL WITH THEM
Thru Telephone
•
The receiving party should be calm and courteous. As much as possible listen carefully and write down all information that the caller shall provide before he hangs up try to write his exact words as possible.•
Try to encourage caller to converse longer in order to get information as much as possible.Listen for speech characteristics such as intonation, pronunciation, tone which may describe persons, age, sex, nationality, etc.
•
Pretend to have difficulty in hearing or refer the caller to a person of a higher position or more senior.•
Seek exact conformation re : identity of person/office being threatened , floor location, time the bomb is set to explode and type of device.•
Report all the above mentioned to the Security Department immediately.Written Communications
•
The bomb threat received through letter form, note or telegram should be retained carefully observed and turned over for the Security Department immediately. for evaluation.Personal Contact
•
A Person receiving bomb threat personally or over hearing one should immediately notify the Security Department. Any physical characteristics (height, weight , sex, age, color of skin, hair, eyes, etc.) of the person making the threat should be noted down. Mode of transportation used by said person such as the make, model and possible plate number of vehicle when he leaves the scene should likewise be noted down and reported.Car/Package/Letter Bomb
•
Report to the Security Department if one stumbles upon a car bomb or package/letter bomb.Do not attempt to teach or move the bomb. Report exact location and any other details in immediately.
9) HANDLING OF A CRIME SCENE
In case of occurrence of Robbery, Burglary, Theft of other serious crime in the property, staff shall :
-1, Notify the Operation Manager and report to the Police.
2. Inspect the scene of crime to see if there are still any culprits.
3. Take care of wounded if applicable.
4. Preserve and safeguard the scene against contamination.
5. Never touch or move any articles or switch on/off any electric appliances at the scene to avoid destruction of evidence.
6. Forbid any person other than Police or rescue team to enter the scene.
7. If you witness the crime, note down all information and inform Police. i.e. the culprits appearance number of criminals, their clothing, any possession of weapons and the direction in which they fled.
8. Record all details including the nature of crime, the outcome of initial inquiry, the rank and number of the arriving Police Officer and Police reference number etc.
9. The Property Manager should submit a comprehensive report to Operation Manager as soon as possible.
10) ELECTRICAL FAILURE
1. All staff should be aware of the location of the main switch of the main electrical supply and make sure the emergency generator is always in working condition.
2. In the event of unexpected electrical failure, Management staff shall inform the on-site technical staff and the Building Manager - immediately.
3. Under no circumstance should Management staff other than a qualified technician deal with such electrical breakdowns.
4. If any information regarding the suspension of electricity supply is received, the Property Manager should notify the Operation Manager. A notice should also be displayed prominently to notify all Tenants.
5. Forbid any attempts to use lifts during the suspension period.
6. Be prepared with some portable lighting for sudden suspension of electricity
7. Be attentive to security risks arising during power suspension periods.
11) FLOODING
When flooding occurs in the building, prompt action is required by the duty building staff to prevent possible damage to the tenants property and the building facilities. As soon as a report of flooding is received the immediate action is as follows :
-1. Proceed to the scene to find out the cause of the flood.
2. Attempt to turn off the appropriate main branch or valve.
3. If the flood is caused by a burst water pipe or leakage, inform the Chief Building Engineer to make emergency repairs.
4. Stop water from flowing to other areas by using sand bags.
5. Raise all lifts to the higher level and switch off to avoid damage.
6. Clean up the affected area by mop, sweeper, submersible pump or other equipment.
7. Take photographs of the damaged property for reference.
8. Record all particulars in an Incident Report which should be submitted to the Operation Manager within 24 hours of the event.
12) FALLING OBJECTS
Dropping objects is a serious offense in Law. When Property Management staff receive such a complaint, they will
:-1. Make an immediate investigation to locate the offender.
2. Give a warning to such offender and inform Police. (Dependant upon Building policy.
3. If the offender can not be traced, staff shall display a notice to remind all tenants regarding the serious consequence of such acts.
4. Take photographs to the damaged property for reference.
5. Record all details.
If someone was hurt by the falling object, staff shall :
-1. Render assistance to the injured person.
2. Call Police and ambulance for assistance.
3. Try to located the offender or witness.
4. Cordon off the scene and wait for the arrival of the Police.
5. Record all details and Police reference.
6. Record all particulars in an Incident Report which should be submitted to the Operation Manager within 24 hours of the event.
13) PLUMBING
1. If there is any minor blockage of the plumbing systems in the building, duty staff shall inform technician services personnel to make an immediate repair and inform the Property Manager.
2. If tenant requests such repairs to their unit during emergency, we may render assistance in carrying out repairs where possible but service fees will be charged.
3. If the repairs are beyond the ability of our staff and the repairs urgent, then immediately inform the Property Manager.
VI. STANDARD DOCUMENTATION PROCEDURES
The following is a list of the standard documentation which can be used on a regular basis by the Property Manager.
Note: Indochina Riverside Towers and other CB Richard Ellis managed buildings do not use the documentation procedure described overleaf, but rather an amended process.
The following information should therefore be used as a guide only.
1) PROPERTY MANAGEMENT CHECKLIST
This is a summary checklist which includes all the important documentation and procedures to be completed by each of the Property Managers. It is by no means an exhaustive list and may be amended from time to time. Each Property Manager must ensure that their Checklist is up-to-date at all times as they will be called upon, from time to time, by the Director - Property Management to produce any or all of the information contained.
A Master File will be compiled from items identified by
⊗ in the Management Checklist. It will be held in a separate file which must be accessible to all staff. The Master File should be continually updated and
will form the basis of a summary of pertinent daily management issues relating to the property. The format of the Master File is contained in the Appendix and is headed
“Property Master File.”
The contents of the Checklist include the following sections.
1.00 Physical Management (O & M)
2.00 Tenancy Management
3.00 Financial Management
2) PURCHASE ORDER PROCEDURES