Section 11.1.1, “Getting Help When You Have Forgotten Your Password,” on page 101
Section 11.1.2, “Using LDAP Authentication,” on page 101
Section 11.1.3, “Changing Your LDAP Password,” on page 101
Section 11.1.4, “Remembering Your GroupWise or LDAP Password,” on page 102
Section 11.1.5, “Using Mailbox Passwords with Proxies,” on page 102
11.1.1
Getting Help When You Have Forgotten Your Password
If you have forgotten your password and are unable to log in, click the Can’t log in? link on the Login
page for more information about how to get your password reset in your organization.
11.1.2
Using LDAP Authentication
If your GroupWise administrator has turned on LDAP authentication, your LDAP password is used to access your Mailbox instead of a GroupWise password. With LDAP authentication, you are required to have a password and you cannot remove your password.
11.1.3
Changing Your LDAP Password
If your GroupWise administrator has turned on LDAP authentication and has disabled changing your LDAP password in GroupWise WebAccess, you might need to use a different application to change your password. Contact your GroupWise administrator for more information.
1 On the main WebAccess page, click the Options icon , then click Options.
2 Click the Password tab.
3 In the old password field, type the password you want to change.
4 In the new password field, type the new password.
5 In the Confirm field, type the new password again, then click Save.
When you change your password in GroupWise WebAccess, you change it for your GroupWise Mailbox. That means that you always use the same password to log in to your GroupWise Mailbox whether you are using GroupWise WebAccess or another GroupWise client.
11.1.4
Remembering Your GroupWise or LDAP Password
If you have a password but do not want to be prompted for it every time you start GroupWise WebAccess, you can rely on your Web browser to remember your password for you. However, for security reasons, we don’t recommend having your browser store both your GroupWise user name and password.
11.1.5
Using Mailbox Passwords with Proxies
Setting a password for your Mailbox does not affect a proxy’s ability to access your Mailbox. A proxy’s ability to access your Mailbox is determined by the rights you assign him or her in your Access List.
11.2 Managing Your Trash
All deleted mail and phone messages, appointments, tasks, documents, and reminder notes are stored in the Trash. Items in the Trash can be viewed, opened, or returned to your Mailbox until the Trash is emptied. (Emptying the Trash removes items in the Trash from the system.)
You can empty your entire Trash, or empty only selected items. Items in the Trash are emptied according to the way your GroupWise administrator specifies, or you can empty the Trash manually. The GroupWise administrator can specify that your Trash is emptied automatically on a regular basis.
Section 11.2.1, “Displaying Items in Your Trash,” on page 102
Section 11.2.2, “Undeleting an Item in Your Trash,” on page 102
Section 11.2.3, “Saving an Item In Your Trash,” on page 103
Section 11.2.4, “Emptying the Trash,” on page 103
11.2.1
Displaying Items in Your Trash
1 In your Mailbox, click the Trash folder.
You can open, save, and view information on items in the Trash. You can also permanently remove items or return them to the Mailbox. Right-click an item in the Trash to see more options.
11.2.2
Undeleting an Item in Your Trash
The GroupWise Windows client includes an option for automatically emptying the Trash after a specified number of days. If this option has been set, either by you or by the GroupWise
administrator, items in the Trash are automatically purged after the specified number of days and you won’t see them in GroupWise WebAccess.
To undelete items from your Trash folder:
1 Click the Trash folder.
2 Select the item, then click Undelete at the top of the Item List.
or
Double-click the item to open it, then click Undelete.
The undeleted item is placed in the folder from which it was originally deleted. If the original folder no longer exists, the item is placed in your Mailbox.
11.2.3
Saving an Item In Your Trash
You can save items that are in the Trash the same way you would save any other item. For more information, see Section 3.4.1, “Saving an Item to Disk,” on page 46.
11.2.4
Emptying the Trash
To empty all the items from the Trash:
1 In your Mailbox, right-click the Trash folder, then click Empty Trash.
To empty specific items from the Trash:
1 In your Mailbox, click the Trash folder.
2 Select one or more items.
3 Click Purge.
11.3 Checking Your WebAccess Version
You view WebAccess system information by clicking Novell GroupWise on the upper left of the page.
This provides version information, the user ID, and browser information. This information is necessary when contacting Support for help.
A
AWhat’s New In GroupWise 2014
WebAccess
To see what is new in GroupWise WebAccess, see the WebAccess Enhancements in the GroupWise 2014 R2 Readme.
B
BGroupWise Frequently Asked
Questions
If you have not found the information you are looking for in this documentation, we recommend that you check the GroupWise 2014 Client Frequently Asked Questions (FAQ) (http://www.novell.com/
C
CUsing Shortcut Keys
You can use a number of shortcut keys in GroupWise WebAccess for accessibility or to save time when you perform various operations. The table below lists some of these keystrokes, what they do, and the context where they work.
Table C-1 Shortcut Keys
Keystroke Action Where It Works
Ctrl+A Select all items; select all text Item List; text
Ctrl+B Bold selected text Message body in HTML view Ctrl+C Copy selected text In text
Ctrl+F Open the Find window Main WebAccess page, Calendar, item Ctrl+I Italicize selected text Message body in HTML view
Ctrl+M Open a new mail message Main WebAccess page, Calendar, item Ctrl+P Open the Print dialog box Main WebAccess page, item
Ctrl+U Underline selected text Message body in HTML view Ctrl+V Paste selected text In text
Ctrl+X Cut selected text In text Ctrl+Z Undo the last action In text Enter Open the selected item Item List
Del Delete an item In an item
Ctrl+Up-arrow or
Ctrl+Down-arrow
Scroll to the previous or next item Main WebAccess page
Ctrl+Shift+Left-arrow or
Ctrl+Shift+Right-arrow
Select text one word at a time In text
Alt+F4 On the main WebAccess page or Calendar page, exit GroupWise WebAccess.
In an item, exit the item.
Main WebAccess page, Calendar, item
Alt + [letter] Activate the menu bar (Use the underlined letters in the menu names)
Shift+Left-arrow or
Shift+Right-arrow
Select text one character at a time In text
Shift+End or
Shift+Home
Select text to the end or beginning of a line
In text
Tab Cycle through fields, buttons, and areas
Main WebAccess page, Calendar, item Shift+Tab Reverse the order of cycling through
fields, buttons, and areas
Main WebAccess page, Calendar, item