E- mail Forwarding enables the sending of e-mails with system messages from the UC Suite to the administrator and e-mails with attached voicemail of fax
10 Functions at the Telephone
10.4 Controlling Availability
To control accessibility, the system offers features such as call forwarding, do not disturb and call rejection.
Call destination lists are used for various call forwarding types. Call destination lists define how incoming calls for the assigned station or assigned group are handled. The individual call destinations in a call destination list are processed sequentially. Different entries are possible for internal and external calls (day or night).
Related Topics
10.4.1 Call Forwarding on Busy
Call forwarding on busy forwards an incoming call for a busy extension to one of the station numbers defined by the administrator.
If the call forwarding destination is also busy, the caller hears a busy signal. For an internal call, the call remains at the forwarding destination, which is cyclically checked until the destination is free. The administrator defines the cycle.
If the call forwarding destination is not available and if no further call forwarding has been configured for it, then no call forwarding is performed.
Dependencies
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Topic Dependency
Ext. call forwarding The Call Forwarding wizard can be used by the
administrator to configure whether external call forwarding is to be followed.
External Call Forwarding - No Answer
If external call forwarding - no answer is active, this has precedence over other call forwarding instructions.
Call waiting If a subscriber enabled call waiting, an incoming call is camped on if call forwarding—busy is configured for him or her.
Group Call A group is always busy if all members of the group are busy.
Hunt Group A hunt group is busy if all members are busy or have left the hunt group.
Night service If the option "by day / by night" is enabled for a subscriber as the Call Forwarding - No Answer (CFNA) setting, external calls are forwarded in accordance with the settings for the night service. Internal calls continue are still handled as in the "by day" settings.
Functions at the Telephone Controlling Availability
10.4.2 Call Forwarding—No Answer (CFNA) With a Timeout (Fixed Call Forwarding)
Call Forwarding—No Answer (CFNA) With a Timeout forwards calls that are not answered within a certain period of time.
This type of forwarding is also referred to as fixed call forwarding, since it is only configurable by the administrator.
As an administrator, you can configure call forwarding separately for the following types of calls:
• External calls during the day (when the night service is inactive )
• External calls at night (during active night service)
• internal calls
Station Number and Name of the Caller
Under normal circumstances, the station number or name of the originally called subscriber and the station number or name of the caller are displayed at the call forwarding destination. As an administrator, you can disable the additional display of the station number or name of the caller.
Call Forwarding - No Answer after Timeout can only be changed via the Call Forwarding wizard. Up to 3 call forwarding destinations can be set up with this wizard.
Dependencies
Related Topics
Topic Dependency
Call forwarding Call Forwarding - No Answer (CFNA) after timeout is only executed when the call forwarding destination has not responded after a timeout period defined by the administrator.
DND A secondary destination which has activated DND, will be skipped.
Analog telephones There is no indication at these telephones that this call has been forwarded.
Hunt Group If you enter a group or hunt group as the destination of a call forwarding—no answer instruction, every subscriber in the entire group is called before the next call forwarding destination is evaluated. Group calls and hunt groups can be seen as a call forwarding configuration within a call forwarding configuration.
Night service If the option "by day / by night" is enabled for a subscriber as the Call Forwarding - No Answer (CFNA) setting, external calls are forwarded in accordance with the settings for the night service. Internal calls are still handled as in the "by day" settings.
Functions at the Telephone Controlling Availability
10.4.3 Call Forwarding (CF)
Subscribers can use Call Forwarding (CF) to redirect incoming calls to a destination of their choice.
If trunk keys (incl. MULAP trunk keys) have been configured, users can also activate call forwarding individually for a specific trunk (or MULAP trunk).
The following calls can be diverted:
• All calls
• External calls only
• Internal calls only
The following destinations are possible for call forwarding:
• Other phone (internal or external)
• Attendant Console
• Voicemail
• Hunt Group
• UCD group (UCD Universal Call Distribution)
Outgoing calls can still be made when call forwarding is activated.
External destination
If the call forwarding destination is external, you must enter the trunk access code followed by the external phone number of the forwarding destination.
Call Forwarding to External Destinations
If a subscriber has entered an external call forwarding destination in his or her call destination list, forwarding ends at this destination, and any further call forwarding destinations that may have been entered in call destinations list are ignored.
If call forwarding to additional destinations is to occur, the system flag Hunting to external call forwarding destination must be activated by the service
technician.
If call forwarding to an external destination is to be followed even for a call over an analog trunk, the system flag Call forwarding to main station interface permitted must be activated by the service technician.
Functions at the Telephone Controlling Availability
Dependencies
Related Topics
10.4.4 Call Forwarding After Timeout
Call Forwarding after Timeout forwards unanswered calls after a specific period of time. Call Forwarding after Timeout is analogous to Call Forwarding No Answer, the only difference being that subscribers can set the call forwarding themselves.
The subscriber can set call forwarding after timeout for his or her own phone and can also enter external destinations and groups.
The call deflection destination is not permanently saved, but deleted after you deactivate the feature.
If a subscriber is busy, the rules of call forwarding - no answer apply, that is, the system proceeds to the next destination.
System-Specific Information
You can set three destinations for each station. In addition, there is also a special ID "User-defined", via which the administrator can release or lock the Call Forwarding after Timeout feature for a station. The feature is released by default.
If a call is not answered after the preset timeout, the system searches for and calls the call deflection destination saved. If the subscriber has not entered an individual call deflection destination, the system proceeds with the next destination in the call destination list.
Topic Dependency
Do Not Disturb You cannot program call forwarding to a telephone where DND is active.
Appointment, automatic wake-up system
If an appointment comes due, it is signaled at the forwarded telephone, irrespective of any active call forwarding settings.
UCD group as call forwarding destination
A call is not forwarded to a UCD group in the following cases:
• If a hunt group is called and a subscriber with call forwarding to a UCD group is next, this call is not forwarded. In this case, the next station in the hunt group is immediately called.
• A subscriber is a member of a group call with the property "Group" and has activated call forwarding to a UCD group.
• A station is a member of a group call no answer. If the group is called, the call is not forwarded to the UCD group. Exception: The first subscriber entered has activated call forwarding to a UCD group. In this case, the call is forwarded.
Functions at the Telephone Controlling Availability
The administrator must release the call forwarding after a timeout for the individual subscribers via the call destination lists.
Related Topics
10.4.5 External Call Forwarding - No Answer (Not for U.S.)
Every station assigned an MSN (multiple subscriber number at the ISDN point-to-multipoint connection) as a DID number can activate or deactivate call forwarding
—no answer for this MSN, provided that the user is authorized to use external call forwarding—no answer.
If you have assigned an MSN to a subscriber group, any member of the group can activate and deactivate external call forwarding-no answer for this MSN.
Users can enter only one forwarding destination per MSN. A total of 10 multiple subscriber numbers can be forwarded.
There are three different versions of the feature:
• Call Forwarding Unconditional (CFU): The network provider forwards all calls to this MSN directly, regardless of the MSN status.
• Call Forwarding Busy (CFB): Calls are forwarded only if the MSN dialed is busy.
• Call Forwarding No Reply (CFNR): Calls are forwarded only if the destination does not answer the incoming call within a preset period of time.
Dependencies
Related Topics
10.4.6 Ringing Assignment / Call Allocation
The ringing assignment enables incoming calls of an analog or S0 trunk to be forwarded to a station or group, depending on the dialed number and the activation state of the night service.
Different destinations are possible for the day and night service. An incoming call is not signaled at the called station, but according to the call destination lists for that station.
Related Topics
10.4.7 Ringing group on
The feature "Ringing group on" allows internal subscribers to manage a personal list of internal call numbers which are called whenever their own number is called.
Topic Dependency
Night service External call forwarding—no answer has a higher priority than night service.
Functions at the Telephone Controlling Availability
Users can also enter their own station numbers. They might do this, for example, if a station number is permanently routed to another station (executive/secretary).
A button can be programmed on the IP system telephones, OpenStage TDM telephones and optiPoint 500 telephones to activate/deactivate this feature. More than one Ringing Group button can be programmed on one telephone to allow for different variations. More than one button can be activated at one time; however, the maximum number of telephones with call signaling cannot exceed five.
This feature can be activated/deactivated via a DISA connection by its own station user or for another user with the aid of the feature Associated Services.
The Forwarding screen is one of three screens in the System Status pathway in Manager E that provides station-specific (rather than system-specific) status information. You can use the Call Forwarding screen to see if a phone has a Ring Group activated or if it is part of a Ring Group.
If the feature is used frequently, the subscribed can assign the feature to a free button on the telephone. The name of the key is "Ringing group on" under Key Programming. When the feature is enabled, the LED is lit.
The station flag “no group ringing on busy” determines which stations in a call ringing group receive a call when the master telephone (the one activating the feature) is busy, and which ones do not. If the same station is in the ringing group of more than one master telephone, the flag applies to all calls signaled at this station.
If the flag is not set, group ringing always takes place, provided the station in the call ringing group is available (default behavior).
If the flag is set, group ringing depends on the availability of the master telephone:
• If the master telephone is available, group ringing takes place immediately If the primary telephone has activated call waiting, group ringing takes place after a 5-second delay.
If the primary telephone cannot receive a call, or if call waiting is inactive, call ringing does not take place.
Related Topics
Topic Dependency/Restriction
Automatic recall System search Callback
Group ringing is not carried out with an immediate recall (operator error), system search or callback.
Call forwarding If the station that activated group ringing has also activated call forwarding, group ringing does not occur.
Do Not Disturb (DND) If a station in the call ringing group has activated DND, group ringing is not carried out at that station.
Timed reminder An active timed reminder does not follow group ringing.
No group ringing on busy
If the flag is set, no group ringing will take place if the station is busy.
Functions at the Telephone Controlling Availability
10.4.8 Rejecting Calls
The subscriber can reject internal and external incoming initial calls. These calls can be rejected by pressing the Disconnect key.
The rejected call is then forwarded in accordance with the CFNA instruction. If there is no other call forwarding destination, an external call is intercepted by the attendant console, provided the relevant intercept criteria were configured. If no destination can be called, the caller continues to receive a busy signal.
Transferred recalls, queued callbacks, held or parked calls cannot be rejected. An intercepted call sent to the Intercept position cannot be rejected.
Dependencies
Related Topics
10.4.9 Deferring a Call
Subscribers are provided the option of deferring an incoming call. The subscriber called can set up a connection without picking up the incoming call.
The waiting call is then signaled as a camped-on call.
If an incoming call is signaled, the subscriber can press a call or trunk key to conduct the external call. Two call keys and one trunk key must be programmed for this. One of the relevant keys must be free to execute the feature.
The calling party does not notice a change in signaling if call waiting is set for ringing on call waiting.
Related Topics
10.4.10 Do Not Disturb
Do Not Disturb prevents incoming calls from being put through.
A subscriber who has activated DND hears a special dial tone when he or she lifts the handset. When active, the Do Not Disturb feature is also indicated on display phones. In all other phones, the LED on the DSS key flashes with a brief interruption on stations where Do Not Disturb is active.
The Do Not Disturb feature, if set, can be overridden by the Attendant or an authorized subscriber. The call can also be immediately put through for a subscriber with an active Do Not Disturb feature.
A caller who dials a telephone with DND activated receives a busy signal and is not allowed to camp on.
Topic Dependency
Group call, hunt group call, MULAP
In these cases, the entire group call is terminated and the call follows the call forwarding instruction configured. The call is terminated if there is no other call destination.
Functions at the Telephone Optimizing Communication
Dependencies
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