PacketTrap MSP provides pre-defined monitors that collect key data for most of the common devices in a network. When you create a custom SNMP monitor, you can define any Object Iden- tifier (OID) in order to monitor any SNMP device (regardless of the manufacturer or type of device). For example, you can monitor temperature on a switch, fan speed on a router, and bat- tery status on a UPS. Custom SNMP monitors enable PacketTrap MSP to provide complete SNMP coverage on any network.
PacketTrap MSP has an extensive MIB database that determines the friendly name for each OID. Additionally, you can convert MIB values into the units of measurement that are most use- ful to you.
Custom SNMP monitors work just like the pre-defined monitors included with PacketTrap MSP. You can scheduled alerts that will notify you of the status of any SNMP monitor and auto- matically create tickets in a third-party PSA application, as well as create reports and graphs for any monitor.
To create custom SNMP monitors in PacketTrap MSP
There are several places in PacketTrap MSP where you can create a custom monitor, edit an existing one, or double-click a custom monitor to assign it to a policy.
From the Edit Policy window:
When you create a custom monitor for a policy, the custom monitor applies to all the devices in that policy.
1. Right-click a policy and then click Edit.
From a device:
You can create a custom monitor that is specific to a device and applies only to that device. 1. In the Devices View, select a device and right-click it.
2. In the context menu, click Monitors And Alerts -> Configure For Device. 3. In the Device Edit window, click the Custom Monitors tab.
The Custom Monitor Database is a central library for all custom SNMP monitors. You can create, edit, and delete custom monitors from this library. When you modify a custom monitor assigned to a global policy, that policy is updated.
1. On the PacketTrap MSP main menu, click Configuration -> Administration. 2. Under the Configuration section, double-click the Custom Monitors icon.
Topics in this section
l Installing the SNMP MIB Library l Creating Custom SNMP Monitors l Adding Custom Monitors to Policies l Editing Custom Monitors
l Deleting Custom Monitors
l Viewing the Custom Monitor Details
Installing the SNMP MIB Library
A management information base (MIB) is a virtual database used for managing the entities in a communications network. The SNMP MIB Library in PacketTrap MSP is a repository of over 15,000 devices that you can use for SNMP walks, SNMP traps, and custom monitors. Updates to
the library are published every quarter; however, you only need to download the library one time. You must install the library before you can start creating a custom SNMP monitor. To install the MIB library
1. On the Main menu, click Configuration -> Administration. 2. Double-click the SNMP MIB Library icon.
3. In the Update SNMP MIB Library dialog, click Start Download.
NOTE: Initially, the status of the MIB Library appears as “Library is not installed”. The status will change to "Library Is Current" after you download the library.
4. Click Finish.
Creating Custom SNMP Monitors
Click a link to learn more about the different ways you can create a custom monitor:
l To create a custom monitor by browsing the MIB library for an SNMP OID l To create a custom monitor by using the SNMP Walk Utility Tool
Adding Custom SNMP Monitors from the MIB Browser
You can browse the MIB library to locate an OID. In the MIB library, drill-down into the folders by double-clicking them. When you drill-down to a OID, select it to view its details and create your custom monitor.
NOTE: This option is available only after you install the MIB library. You must install the library before you can start creating a custom monitor from the MIB browser.
1. From the Custom Monitor tab, click Add Custom Monitor.
2. On the Custom Monitor Database pop-up window, click Add From MIB Browser.
3. In the SNMP OID Browser pop-up window, drill-down in the tree view and select a MIB Library OID.
Click the Name or OID radial buttons to change how you sort the OIDs in the tree view. 4. Click Create Custom Monitor From Selected.
5. In the Custom Monitor pop-up window, you can edit the friendly name, description, and select the value type.
NOTE: If you select Value as the Value Type, then select the Value scale and Display scale.
Finding Vendors in the MIB Library
There is a complete list of vendors in the MIB Library. You can view the list when you open the SNMP OID Browser window. In the tree view, click Private -> Enterprises and a list of supported vendors appears.
If you do not find your vendor in the list, use the Give Feedback feature to send the MIBs to the PacketTrap MSP team. When the library The library will be updated to include new MIBs and vendors.
See Also
l Assigning Custom Monitors to Policies l Editing Custom Monitors
SNMP Walking the Device
PacketTrap MSP provides the SNMP Walk Utility tool, which is built into the custom SNMP mon- itor framework. This tool will walk any device with a valid SNMP credential. When the walk is complete and a variable identified, you can create a custom SNMP monitor.
1. From the Custom Monitor tab, click Add Custom Monitor.
2. In the Custom Monitor Database pop-up window, click Add From SNMP Walk to add the SNMP OIDs from the SNMP walk remote tool.
3. In the Select Device To Run SNMP Walk Against window, select a device and click Select.
NOTE: If you want to select a different device later, in the SNMP Walk Tool dialog, click Change Device.
4. In the SNMP Walk Tool pop-up window, select a valid credential in the drop-down list, such as a public SNMP type.
6. Click Get to retrieve the OIDs for the selected device.
NOTE: You must select the credential and OID for the device to prevent an error from occurring. If the OIDs are not selected for the specified IP Address, check that the device supports the OID and the credential used has access to that OID. If not, the OIDs are not listed.
NOTE: If you want to stop the process of getting the OIDs by click Stop Walk. 7. Select an OID in the list.
NOTE: If you want to clear to clear the results of your previous walk and start a new walk, click Clear.
8. Click Create Custom Monitor From Selected. When the message appears, click Yes. 9. In the Custom Monitor pop-up window, select the appropriate values and click Save to
add the new custom monitor to the list. 10. Click Save to save your changes.
See Also
l Assigning Custom Monitors to Policies l Editing Custom Monitors
Manually Adding Custom SNMP Monitors
If you know the OID of a SNMP-enabled device you can manually enter it to add your custom monitor.
1. From the Custom Monitor tab, click Add Custom Monitor.
2. In the Custom Monitor Database pop-up window, click Add OID Manually. 3. In the Manually Add OID dialog, type an OID.
4. In the Select Device To Run SNMP Walk Against window, select a device and click Select. 5. In the SNMP Walk Tool pop-up window, select a valid credential in the drop-down list,
such as a public SNMP type.
6. Select an OID in the OID drop-down list.
7. Click Get to retrieve the OIDs for the selected device. 8. Select an OID in the list.
9. Click Create Custom Monitor From Selected. When the message appears, click Yes. 10. In the Custom Monitor pop-up window, select the appropriate values and click Save to
add the new custom monitor to the list. 11. Click Save to save your changes.
For more information on the SNMP Walk Tool, seeSNMP Walking the Device. See Also
l Assigning Custom Monitors to Policies Editing Custom Monitors
Adding Custom SNMP Monitors to Policies
From the Edit Policy window, you can add a custom monitor to the database, and then assign it to the policy. Additionally, set how often your custom monitor monitors and collects data from a device or disable it.
1. In the PacketTrap MSP Studio, select a policy and right-click. 2. In the context menu, click Edit.
3. In the Edit Policy window, click the Custom Monitors tab. 4. Click Add Custom Monitor.
5. In the Custom Monitor Database, select an existing custom monitor or create a new one. For more information about creating a new custom monitor, seeCreating Custom
SNMP Monitors.
6. Double-click your selected custom monitor.
7. In the Assign Custom SNMP Monitor to Policy, under Monitor Settings, select how often you want data monitored and collected from the devices in the policy.
8. Under Test Monitor, click Run Test (Required). You must run a test against a device before you can add the custom monitor to the policy.
10. If the test was successful, select an OID.
11. Click OK.
12. Click Save to save your changes.
See Also
l Creating Custom SNMP Monitors
l Removing Custom Monitors from Policies
Removing Custom SNMP Monitors from Policies
Remove a custom SNMP monitor from a policy by doing the following: 1. In the Custom Monitors tab, select a custom monitor.
3. When the message appears, click Yes.
After you confirm your action the selected custom monitor is removed from the policy; how- ever, it is not deleted from the custom monitor database. You can choose to reassign the removed custom monitor to the same policy or to a different one.
See Also
l Assigning Custom Monitors to Policies l Deleting Custom Monitors
Editing Custom SNMP Monitors
There are several places in PacketTrap MSP where you can edit or delete a custom SNMP mon- itor.
From the Edit Policy window:
From this window, you can only edit custom SNMP monitors assigned to the policy. You can change how often a custom SNMP monitor collects data from a device, or disable it to stop it from collecting data. You cannot edit the friendly name or description of a custom monitor assigned to a policy.
1. In the Edit Policy window, click the Custom Monitors tab. 2. Select the custom monitor that you want to edit.
3. Click Edit Custom Monitor.
4. In the Assign Custom Monitor to Policy, select how often you want data monitored and collected from the devices in the policy in the Monitoring Interval drop-down list.
5. If you want to disable your custom monitor, de-select the Enabled check-box. 6. Click OK to save your changes.
From a device:
You can edit a device-specific custom monitor. Edit the friendly name, description, how often you monitor and collect data from a device, and enable or disable a custom monitor. Your changes will apply only to that device.
1. In the Devices View, select a device and right-click it.
2. In the context menu, click Monitors And Alerts -> Configure For Device. 3. In the Device Edit window, click the Custom Monitors tab.
4. Select a custom monitor. 5. Click Edit Custom Monitor.
6. Make the necessary changes to your custom monitor, such as modifying how often data is collected or enabling or disabling it.
7. Click OK to save your changes.
From the Monitors and Alerts link on the Devices View: 1. Select a device in the Devices View.
2. In the Device details, on the toolstrip, click the Monitors and Alerts link.
5. Select a custom monitor. 6. Click Edit Custom Monitor.
7. Make the necessary changes to your custom monitor, such as modifying how often data is collected or enabling or disabling it.
8. Click OK to save your changes.
See Also
l Removing Custom Monitors from Policies l Deleting Custom Monitors
Deleting Custom SNMP Monitors
The following steps will show you how to permanently delete a custom monitor from the data- base. If you delete a custom monitor assigned to a policy, it will be deleted from that policy as well.
1. On the main menu, click Configuration -> Administration. 2. Under Configuration, click the Custom Monitors icon.
3. In the Custom Monitor Database window, select the custom monitor that you want to delete.
4. Click Delete Monitor.
5. When the message appears, click Yes.
See Also
Viewing Custom SNMP Monitor Details
The following information is available to view from the Device Details. To see the details of a device, select a device and double-click it.
Viewing Trend Charts
When you create a custom monitor, if you select the Trend Chart check-box the data collected by the custom monitor displays in a chart to show you how your device performed over a period of time.
NOTE: The Trend Data check-box is not available for all data types. 1. In the Device Details, click the Custom Monitoring tab.
NOTE: If you have multiple custom monitors associated with a device, a unique trend chart is generated for each one.
Viewing the Device Status
The Device Details also provides you with a way to see the status of all the monitors added to a device.