The Dashboard view is a network management dashboard that displays a high-level overview of network performance, fault management, and device availability across all sites' networks. It provides you with critical device information, such as CPU load, network interface traffic, latency, and other key performance indicators (KPIs), which can expose devices that are not working as expected and reveal problem areas in a network. You can continuously monitor key assets of a network to make sure that it is always running at peak performance.
In the Dashboard view, you can do the following:
l Monitor device availability, CPU load, memory, disk space utilization, network interface
traffic, network latency, and packet loss.
l Perform advanced monitoring of running services, process availability, and performance
counters for MS Exchange, SQL, Active Directory.
l Make an inventory of gadgets include charts, gauges, lists, text, and web links. l Compare networks between sites.
l Create a custom view by dragging and dropping gadgets. l Restore the default dashboard settings.
NOTE: When you select to restore the default settings, all the gadgets and tabs that you created will be deleted from the Dashboard view. The restored default setting includes only the Top-Ten and Alerts and Logs dashboards.
Topics in this section
l Touring the Dashboard View User Interface l Customizing Your Dashboard
l Adding Dashboard Tabs l About Gadgets
l Creating Custom Gadgets l Editing Gadgets
.
Touring the Dashboard View User Interface
The Main Elements of the Dashboard View
1
The Dashboard Menu Tab: Use the main menu tabs to navigate through the product. You can click the Dashboard tab to navigate to your dashboard from any place in the product.2
Dashboard Menu Buttons: Use the menu buttons for the following:l Adding new dashboard tabs.
l Restoring the product defaults to your dashboard. NOTE: This action will remove all gadg-
ets and tabs that you added from the dashboard.
l Refresh the data in your gadgets.
3
Dashboard Navigation Tabs: Each tab represents a unique dashboard. Click a dashboard name to navigate to that dashboard.4
Right-Click Menu Options: Use the right-click menu options to customize the Dashboard view.5
Divider Bar: The Divider Bar allows you to adjust the size of each column. To activate the divider bar, place your cursor in the space between the columns. Click and hold the divider bar to move the columns left or right.6
Gadget: The information displayed in a gadget will vary from gadget to gadget. You can do the following in a gadget:l View the performance and activity of one or more devices in a network. l Filter the data by clicking a column header.
l Edit the way in which data is displayed in a gadget.
l Move the gadget up in the Dashboard view when you click the gadget title bar. l Remove the gadget from your dashboard by clicking the Close link.
Customizing Your Dashboard
You can customize your dashboard by doing the following:
l Create new dashboard tabs to organize your gadgets. For example, you can create a new
dashboard that will display only gadgets that are related to call path data.
l Add new standard gadgets or add custom gadgets that you created. l Edit or remove any of the existing tabs or gadgets.
l Move gadgets around in the Dashboard view using drag and drop functionality. You can
also click on the gadget title bar to move it up on a dashboard.
l Resize the widths of columns and gadgets by moving the divider bar left or right.
Every PacketTrap MSP user can customize his or her own dashboard to fit their needs. The dash- board that you customize will be available to view only by you. Other PacketTrap MSP users can- not see your customized dashboard.
Dashboard Tab Right-Click Menu Options
You can use the right-click menu options to manage the tabs and gadgets on each dashboard.
l Configure Columns
Defines the number of columns on a dashboard. Existing gadgets on the dashboard are automatically resized based on the number of columns you select.
l Clear Gadgets
Removes all gadgets from the selected dashboard.
l Rename Tab
Changes the name of the selected dashboard tab.
l Close Tab
Permanently removes the selected dashboard and all the gadgets contained within it.
See Also
l Adding Gadgets to Your Dashboard l Adding Dashboard Tabs
l Creating Custom Gadgets l Editing Gadgets
About Gadgets
The Dashboard view offers a wide range of gadgets to present any data being collected about your network. Every gadget takes you through a similar and intuitive configuration wizard that allows you to easily and quickly set one up.
The following table lists all the available gadgets to add and view on a dashboard. Click a gadget name for more information.
Gadget Name Description Location of Gadget
Active Directory Monitors the performance counters for the active directory server.
Application Per- formance Alerts In Process Displays a detailed list of triggered alerts. Alerts and Logs Average Latency Chart Displays the average latency of one or more nodes
by charting the ping results.
Device Availability
Average Latency Gauge Displays the average latency of a node based on response time and average packet loss.
Device Availability
Average Latency List Displays the average latency of a list of one or more nodes by showing the response time and a color indi- cator bar.
Device Availability
Average Latency Text Displays the average latency of a node by changing the color of the text to green or red.
Device Availability
Configuration Backup Displays the current device configuration file and allows you to compare it to a previous configuration file.
Alerts and Logs
Call Path Jitter Chart Monitors call path jitter via IP SLA on Cisco routers. VoIP Call Path Latency Chart Monitors call path latency via IP SLA on Cisco
routers.
VoIP
Call Path MOS Chart Monitors call path MOS via IP SLA on Cisco routers. VoIP Call Path Packet Loss
Chart
Monitors call path packet loss via IP SLA on Cisco routers.
VoIP
Call Path Statistics Monitors call path statistics via IP SLA on Cisco routers.
VoIP
CPU Chart Monitors the CPU usage percentage of a device. Device Performance CPU Gauge Monitors the CPU usage percentage and average
usage percentage of a device.
Gadget Name Description Location of Gadget
CPU List Monitors the CPU usage percentage of one or more devices within a network.
Device Performance
CPU/Memory Chart Monitors the CPU and memory usage percentage of a device.
Device Performance
CPU/Memory Gauge Monitors the CPU and memory usage percentage of a device.
Device Performance
CPU/Memory List Monitors the CPU and memory usage percentage of one or more devices.
Device Performance
CPU/Memory Status Monitors processor and memory usage. Device Performance Device Alerts - Active Displays the alerts triggered for any given device. Alerts and Logs Device Alerts - All Displays the alerts triggered for any given device. Quest System Info Device Notes Displays notes about any given device. Quest System Info Dial Manager Con-
figuration
Displays dial manager configuration via IP SLA on Cisco routers.
VoIP
Dial Manager Phone Chart
Displays dial manager phones via IP SLA on Cisco routers.
VoIP
Dial Manager Reg- istration Status
Displays dial manager registration status via IP SLA on Cisco routers.
VoIP
Disk Volume Chart Monitors the disk utilization on a hard drive of a spe- cific device
Device Performance
Disk Volumes Monitors the disk utilization of each drive as a per- cent of capacity for a device
Device Performance
Installed Applications Displays installed applications via SNMP (some devices will require Telnet or SSH)
Device Performance
IP Configuration Displays the IP Configuration information for a device.
Device Performance
IP SLA Overview Displays dial manager registration status via IP SLA on Cisco routers.
VoIP
Memory Chart Monitors the memory usage percentage of a device. Device Performance Memory Gauge Monitors the memory usage percentage and aver- Device Performance
Gadget Name Description Location of Gadget
age usage percentage of a device.
Memory List Monitors the memory usage percentage of one or more devices in a network.
Device Performance
MS Exchange Monitors the performance counters for the MS Exchange server. Application Per- formance Network Ethernet CRC Errors TBD Device Performance
Network Token Ring CRC Errors
TBD Device Performance
Network Interface Chart Monitors the network interface performance for a device.
Device Performance
Network Interface List Monitors the network interface performance for a device.
Device Performance
Network Statistics Sum- mary
Displays network statistics through SNMP. Device Performance
Network Traffic Flow Displays the NetFlow, sFlow, JFlow, and ptFlow traf- fic for a switch or a router.
Network Performance
Open Source Web Viewer Allows you to choose a browser-based open source network management tool or web site to display.
Application Per- formance
Quest Log Information Displays all the log files generated in a single view. Quest System Info Policy Schedules Actions Displays all the scheduled actions in a single view. Quest System Info Running Processes Shows all the processes that are currently running
on a device.
OS Details
SNMP Traps TBD Alerts and Logs
Software Inventory Provides a list of all the applications installed on a device.
OS Details
SQL Server Monitors the performance counters for SQL Server. Application Per- formance Syslog Displays all the collected syslog messages for a spe-
cific device.
Gadget Name Description Location of Gadget
System Information Displays detailed system information for a device. OS Details Top 10 - Average CPU
Usage
Monitors the CPU performance of a list of one or more nodes.
Top 10
Top 10 Average Memory Usage
Monitors the memory performance of a list of one or more nodes.
Top 10
Top 10 - Average Packet Loss
Displays the average packet loss of a list of one or more nodes.
Top 10
Top 10 - Disk Volume Usage
Displays the highest average disk volume usage as a percentage of drive capacity for a list of devices.
Top 10
Top 10 - Highest Average Latency
Displays the highest average latency of a list of one or more nodes.
Top 10
Top 10 - Network Inter- face Usage
Displays the highest network interface usage for a list of nodes.
Top 10
Top Network Traffic: Applications
(for one or multiple tar- gets)
Shows network traffic data, organized by application and dependent on the scope that you select when you create the gadget.
Top 10
Top Network Traffic: Convs
(for one target)
Shows network traffic data, organized by con- versation and dependent on the scope that you select when you create the gadget.
Top 10
Top Network Traffic: (for one or multiple tar- gets)
Shows network traffic data, organized by domain and dependent on the scope that you select when you create the gadget.
Top 10
Top Network Traffic: End- points
(for one or multiple tar- gets)
Shows network traffic data, organized by endpoints and dependent on the scope that you select when you create the gadget.
Top 10
Virtual Machines Displays VMware ESX Server virtual machines. VMware VMware Host Summary Displays a summary of VMware ESX Server host infor-
mation.
Gadget Name Description Location of Gadget
VoIP Active Calls Displays active calls through IP SLA on Cisco call man- ager.
VoIP
VoIP call History Displays call history through IP SLA on Cisco call man- ager.
VoIP
VoIP Phone Status Displays VoIP phone status through IP SLA on Cisco call manager.
VoIP
Windows Event Logs Displays all event logs collected for a device, includ- ing application, security, and system event logs.
Alerts and Logs
Windows Services Displays critical windows services information, such as status and start type.
OS Details
Wireless Access Point Displays information about key variables of a wire- less access point, such as signal strength and quality.
Wireless Performance
Wireless Access Point List Displays information about all wireless access points on a network.
Wireless Performance
Wireless Clients Chart Shows how many wireless clients are connected to a wireless access point within a given time frame.
Wireless Performance
Wireless Clients List Displays key variables for each client connected to a wireless access point.
Wireless Performance
Wireless Traffic Chart Shows the amount of received and transmitted net- work traffic generated by a wireless device within a specified interval of time.
Wireless Performance
See Also
l Adding Gadgets to Your Dashboard
Adding Dashboard Tabs
Adding a dashboard tab allows you to create multiple dashboards that you can customize with any of the available gadgets. For example, you can create a dashboard which contains only gadgets that display information specific to routers.
l Top Ten
l Alerts and Logs
To add a tab
1. From the Dashboard menu, click Add Tab:
2. In the Add Dashboard Tab dialog, type a unique name.
3. Click OK. The new dashboard tab appears at the end of the list.
See Also
l Customizing Your Dashboard
Adding Gadgets to Your Dashboard
In the Dashboard view, gadgets provide a quick and convenient way to see the performance and activity of one or more devices in a network. When you double-click a device in a gadget, you can view more details about that device.
You can choose to view device information for a single site's network or you can configure a gadget to display information for a device across all your sites' networks.
1. On the main menu, click the Dashboard tab:
2. In the Dashboard view, select the tab where you want to add your new gadget:
3. Click the Add Gadget button:
4. Select the gadget that you want to add and click Next.
NOTE: You can also double-click a gadget name to open the Gadget Configuration wiz- ard.
NOTE: Depending on the gadget you select, in the Gadget Configuration wizard you may see different options to configure than the options shown in the previous image.
6. Click Finish.
See Also
l About Gadgets l Editing Gadgets
Editing a Gadget
1. On the title bar of the gadget that you want to edit, click the Edit link:
2. In the Gadget Configuration wizard, make your changes. 3. Click Finish to save your changes.
See Also
l About Gadgets
Creating Custom Gadgets
You can show certain types of data in a custom gadget. Using the custom gadgets feature, you can determine what type of data to show and how to organize it in a gadget. After you create a
custom gadget, you can add it to the Dashboard View.
NOTE: You must be a System Administrator to create a custom gadget. To start creating a custom gadget
1. In the Dashboard View, click Gadget Manager.
2. In the Custom Gadget Template Manager, click Add. Follow the steps below to complete the process of creating a new custom gadget.
Page 1 of the Custom Gadget template Wizard: What kind of custom gadget is it?
3. In the Custom Gadget Template Wizard, type a name and a description for the custom gadget.
NOTE: The description appears only in the wizard and not in the gadget itself.
4. In the Display Data By (Group By) drop-down list, select a data type to set the scope of data displayed in the custom gadget. The selection you make here will determine what options appear in the Available Fields section on page 2 of the wizard.
5. Under What Would You Like To Create This Gadget For?, do the following:
l If you want the custom gadget to limit the devices displayed in it to one, select Sin-
gle Device
l If you want the custom gadget to display data for all the devices in a policy or all
the devices across as, select Multiple Devices
l If you want the custom gadget to include all the devices in a customer's network,
select Devices For Single Customer
6. For Choose Gadget Type, select how you want to display your results in the custom gadget.
NOTE: Depending on how you group your data, not all of the gadget type options will appear.
7. Click Next.
Page 2 of the Custom Gadget Template Wizard: What and how does the data appear in the custom gadget?
8. In the Available Fields section, select a one or more fields and then click the right arrow button. To add all the fields in a category to the Display These Fields In This Order, select the category check-box.
NOTE: The selection you made in the Display Data By (Group By) on page 1 of the wizard determines what options appear in this section.
9. (Optional) To remove a default field, select the check-box and click the left arrow button. 10. The order of fields in the Display These Fields In This Order section determines the order
of the columns in the gadget. To change the order of a field, select its check-box and click the up arrow button to move its column to the left or click the down arrow button to move its column to the right.
11. Click Next.
Page 3 of the Custom Gadget Template Wizard: How is the data sorted in the custom gadget? 12. To make a data field the primary field by which the rows of data in the gadget are sorted,
click Primary. By default, if a field is already set as the primary field, then it will become the secondary field.
NOTE: Sorting the fields on this page does not change the order of the columns. 13. To make a data field the secondary field by which the rows of data in the gadget are
sorted, click Secondary.
14. To make a data field sort from the beginning of the alphabet, the lowest number, or the earliest date, click Ascending.
15. To make a data field sort from the end of the alphabet, the highest number, or the latest date, click Descending.
16. (Optional) Click Defaults to reset the sort order. 17. Click Next.
18. Click Finish. Your new custom gadget appears in the list of gadgets under the Custom Gadgets category.
See Also