Customer detection is the next step from Prospect detection.
It allows you to flag visitors that visit a certain page as a 'customer'.
Click the Enable Customer Detection On This Site to switch on Customer Detection.
In the If Visitor Views Page entry, enter the page name that when viewed would cause a visitor to be flagged as a customer. This would normally be your check out page, or you could create a custom page that is called when the customer completes an order (a 'track back' page).
In the With The Query String entry, enter a query string to also check for. Enter * for any query string.
You can then extract the revenue generated by this customer. In the Extract Revenue From QueryString Field entry, enter the field name that will contain the revenue.
When A Customer Is Detected
When WhosOn detects a new customers it increments the first referrer’s customer count. It also
increments the New Customers total for the day. The visitor is then flagged in the database as a Customer – and will show as an existing customer on all future visits. The visitors icon will change in the Current
This tab is used to define settings relating to Email that are specific to this site.
Recipients For This Site
Enter a list of email addresses (separated by ;) to receive email messages generated for this site. If you leave the entry blank WhosOn will use the default address.
Send To Global Address Also
If this option Is enabled WhosOn will also send emails to the global address where a site specific address has been specified.
Disable Emailed Exceptions For This Site
If you don’t want any emails sent for Exceptions raised for this site, check this option.
Automatically Email Each Chat Transcript To The Site Administrator
Select this option if you want WhosOn to automatically email each visitor chat transcript to the email recipient for this site. The transcript is emailed when each visitor chat session is closed.
Send A Daily Activity Summary For This Site Each Day At Midnight
Enable this option to receive a daily email from WhosOn showing summary totals for visitor activity for the day. These emails are sent at midnight and are in PDF format.
Include Full Detail In Daily Report
If this option is enabled WhosOn will append the full detail Alerts, Exceptions, Prospects & Spiders lists to the summary email. The email can be quite large if you have a busy site.
Send Weekly Traffic Summary Report
Enable this option to receive a weekly email from WhosOn showing traffic analysis reports for the previous week. These emails are sent at midnight on Sundays.
Send Monthly Traffic Summary Report
Enable this option to receive a monthly email from WhosOn showing traffic analysis reports for the previous month. These emails are sent at midnight on the last day of each month.
SMS
WhosOn can send SMS messages when exceptions occur for the selected site or when Prospects, Customers & Chat requests are detected.
You can send multiple outgoing SMS text messages to different recipients. SMS messages can be sent to any mobile device in most counties and using most networks.
The actual sending of SMS messages can either go via your mobile provider's SMTP gateway or via our SMS Gateway.
SMS Recipients For This Site
Enter the phone number to receive SMS text messages for this site. Separate multiple numbers with ;
Note: Numbers must be entered in full international format with the country code (no +). Eg:
4477991234568. If you are sending via your mobile providers SMTP gateway then you must enter the number in the format 'mobilenumber@provider'. Check with your mobile provider for the correct address.
Send A Daily Activity Summary SMS For This Site Each Day At Midnight
Select this option to receive an SMS traffic summary each day.
Send A SMS When New Prospects/Customers Detected
Select this option to receive an SMS message when new prospects/customers are detected.
Send A SMS Message For New Chat Requests
Select this option if you want an SMS message to be sent whenever visitors request a chat. Each WhosOn Client user can also specify their own SMS number. The chat requests will be sent to both client specific numbers and to the site number (if they are different).
Send SMS Message Via SMTP Gateway
Select this option if your mobile provider offers an SMS-via-Email service. Some mobile providers allow you to send SMS messages via email using the mobile number in the email address (for example, [email protected]). WhosOn will then send the SMS messages via SMTP. If you enable this option then you must enter your SMS Recipient number as an email address. Contact your mobile provider for the format.
If you do not enable this option then you can send SMS messages via the Parker Software SMS Gateway. Before sending SMS messages via our gateway you need to setup an SMS Server Account and purchase 'credits'.