If you enable the Record User Activity In Database option against the Named User, then all WhosOn Client activity for the user will be recorded in the WhosOn Database as 'connection records'. Connection records can then be viewed via the WhosOn Client. This enables managers to view the activity and efficiency of WhosOn users.
Select the Users tab to view your Named Users.
Select the User you want to view connection records for and click the Connection Records button.
Note: Only users flagged as Administrators will be able to view the connection records of other users.
The connection recorders for the current week will be listed. Use the Previous Week button to move back 1 week.
The connection records show the Start & Finish time for each connection record. A connection record is started when the user starts their WhosOn Client. A new record is created each time the client changes their status. The last connection record is ended when the user closes their client.
Each connection record will have one or more associated chat sessions that the user took during the period. These will be shown in the Details column. Click any of the visitor names to view the full chat transcript.
The footer of the report shows the total duration and the average chat Wait time and Chat time. Also shown will be the average Rating left by visitors (you need to add the Rating built-in field to the post-chat survey to enable this).
Click the Print button to print the connection records as a report.
WhosOn Web Charts & Reports
The Web Based Charts & Reports viewer is installed automatically during the main WhosOn setup. It allows users to view current visitors, visitor lists and charts & reports via a browser interface.
The Web Based Charts & Reports viewer is implemented as a .NET ASPX application, so you will need to install the .NET Framework 2.0 first (Windows XP & 2003 already have the .NET Framework). It is installed by default as a virtual directory called 'whosoncharts' under the Default Web Site in IIS.
If you want to move this to another website, simply create a virtual directory in IIS and point it to C:\Program Files\WhosOnV5\WhosOnWeb\
Logging In
When you start the Web Charts application you must first login. Enter either the global user name (this defaults to 'Admin' and no password) or a site specific user name .
You will then only be able to view data for sites that you have access to. You cannot use the Web Charts without specifying a user name. If you have not done so already you should enable access control for web access and specify a global user Name/password. To do this choose File...Options in the WhosOn Server. Select the Remote Access - Web Access tab. Check the Enable Access Control For Web Access check box and enter a User Name/Password. This user name will give you access to data for all sites & groups defined in WhosOn.
This view shows a summary for the current day of your traffic. It also shows top referrers, keywords and site entry alerts. You can change the day and view earlier days by selecting the Change Date option at the top.
Current Visitors
Select this option to view currently active visitors. The WhosOn server must be running for this report to work. The view will refresh itself every few seconds with updated information.
Visit Lists
You can view lists of visits for today or any previous day. You can also select to view visitors for specific Alert types, Prospects, Customers, New Visitors, Returning Visitors etc.
Visitor Search
Use thus option to search for visits. Enter the search criteria and then select the 'search for' option from the drop down. You can search for IP address, DNS Name, Organization Name and Entry page. You can use % characters to do a LIKE search, for example, enter 67.% to search for any IP address beginning with 67. The report will then list all visits (on all dates) that match the criteria.
Chat Sessions
This option allows you to view chat sessions for the current day, week, month and year. You can also do full text searches on all chat transcripts.
Charts & Reports
Most Charts & Reports allow you to enter a Date Range in the From and To date entries. When you start Charts & Reports the date range defaults to Jan 1st for the current year to the present date. If you change
a date click the Refresh button to update the chart or report. You can also move back or forward by 1 day, week, month or year.
Charts that chart by date can also show data grouped by Day , Week or Month . When viewing visitor traffic reports by date it’s often useful to just concentrate on weekdays – since Saturdays & Sundays will always have lower figures. Click the Exclude Weekends to exclude results for Saturdays & Sundays from the view.
Exporting To Excel
Live stats, visitor lists and reports can be exported to Microsoft Excel. Click the button at the bottom of the page. The Excel file will then be automatically downloaded to your machine. Excel will then start with the downloaded file.