There are several ways to contact us for assistance with your service:
ISLAND / LOCATION LOCAL NUMBER
Oahu 808-791-3000 Big Island 808-930-2250 Kauai 808-240-2070 Lanai 808-568-2250 Maui 808-270-2250 Molokai 808-660-2250
Toll-free from the Mainland 1-877-91-ALOHA
1-877-912-5642
* Available Monday thru Friday, 8:00am – 6:00pm;
After Hours, please leave a message and we will return your call by the next business day.
Email: [email protected]
You can also access this and other relevant user guides online by logging into the Communications Center at https://selfcare.plni.net. After you login with your 10-digit phone number and Communications Center password, select Phone Settings then click on the Service Manual option. Links to all user guides are provided. This includes the Communications Center, Message Center and other user guides for Pacific LightNet Next Generation Network products.
Glossary
Business Group: A Business Group is a set of users within the same organization in the MetaSwitch. It is a block of users that can be configured for extension dialing and similar services. In typical deployments, a Business Group will be considered as a single billing entity for Pacific LightNet.
Business Group Administrator: The Business Group Administrator is the person(s) who have the ability to reconfigure services for any member of a business group, including but not limited to voice feature services and standard user passwords.
Call Service Access Codes: These are numeric codes which must be entered by users to enable or activate certain features such as Call Barring.
Courtesy Call: A call related to some features such as call forwarding which will be placed by the MetaSwitch system to the target line. For example, when setting up call forwarding, the system will dial the phone you are call forwarding to in order to confirm that you have entered the correct information.
CPE: Customer Premise Equipment. This is the equipment that is place in the customer’s telco room or
office that is used to connect to our network. It will interface with the Pacific LightNet network and provide a handoff to the actual customer equipment.
DSLAM (Digital Subscriber Line Access Multiplexer): The device that providers the DSL signal used for network access to the customer.
DID (Direct Inward Dial): A feature that allows an outside caller to dial a phone number that will ring directly to a specific party instead of calling a main phone number. Each workstation is assigned a direct phone number.
Line Hunting: Also known as a rotary or hunt group. This service allows callers to dial a single number and have that number ring multiple phones in succession.
IntraLATA: IntraLATA refers to a telephone call or circuit which does not cross a LATA boundary. IntraLATA communications require the use of an LEC, but not an IXC (IntereXchange Carrier).
IntraLATA telephone calls can still be long-distance calls. In fact, because IntraLATA long distance is not subject to the same competitive market forces as InterLATA long distance, IntraLATA long distance calls normally cost much more than InterLATA long distance.
The net effect is that it can cost you significantly more to call a friend on the other side of the state than it will to call a friend on the other side of the country.
InterLATA: InterLATA refers to a telephone call or circuit which crosses LATA boundaries. InterLATA communications require the use of an IXC (IntereXchange Carrier).
IP (Internet Protocol) Address: The number associated with your network connected device. This may be a public IP address which can be accessed from the internet, or this may be a private IP address which can access the internet but cannot be directly connected to over the internet.
Monthly-Recurring Charge (MRC): a recurring fee for services that will appear on your bill every month.
Non-Recurring Charge (NRC): A one-time fee for an installation or modification to your service that will appear on your next monthly bill.
Park Orbit: A Park Orbit is like a virtual extension number. It represents a location where a call can be parked and from which a call can be retrieved.
Pilot Number: A pilot number is used by a Multi-Line Hunt Group or MADN as the single number for people to callers to dial when using MLHG’s or MADN’s.
Snom: Manufacturer of the more commonly used IP Phones with Pacific LightNet Hosted PBX service.
Change Log
Date Version Description
3/21/2007 1.0 Initial Release. 5/14 Revised Feature descriptions and customer questionnaire per ycash for clarity. 6/3/2007 1.01 Added customer training policies, corrected feature bundles, added basic troubleshooting.
6/7/2007 1.02a Added definitions for Linear, Circular, Uniform hunting. Corrections via mallen. Corrected address. 9 July 2007 – Updated for Customer Training.
8/27/2007 1.03a Updated for user/basic/exec/admin. Revisions to pricing. Corrections to types in troubleshooting. Rev A 19 Oct. 2007 – Basic Line Hunting. Added conf phone.
2/27/2008 1.04b Updated for MSW5.1. rev a 3/19 added ring down. 4/1 revisions via mallen.
6/10/2008 1.05 Technical revisions Q2/08. Minor corrections to Business Rules, added new product
enhancements, review/revision for content. Removed Conference Center references.
6/28/2008 1.06 Minor corrections to feature descriptions and faq. Added LD bundles back, add/change bandwidth
modification moved to change.
12/7/2008 1.07a Updates for MSW v6.0; updates for Snom v7.1.30; corrections to features, interactions and
conflicts, corrections to CH4 based on new install flow, added additional training to CH5, additions to troubleshooting, corrections to CSS hours. Rev a) minor correction to typo in Conference services