Please note that due to regular system updates, this list may change without prior notice to customers and does not contain information for all additional services such as the Conference Center. If you have additional questions or concerns about how features may interact with each other, please contact Pacific LightNet Customer Support.
Call Lists / Call Logs
• Call Logs are erased from your IP phone whenever it is rebooted. For more information Please
consult your Snom 320 User Guide or Snom 360 User Guide.
• Calls to access codes and courtesy calls made during Call Service configuration changes do not
appear in the dialed calls list.
• A call that is forwarded using Call Forwarding, sent to Voice Mail, rejected by Do Not Disturb, or
picked up by another line using Call Pickup appears in the missed calls list for the original called subscriber. The picked up call appears in the answered calls list for the line picking up the call.
• A call that is offered to multiple subscriber lines using a MADN, Delayed Call Forwarding, Find-
Me / Follow-Me or SimRing appears in the answered calls list for the line that answers the call, and in the missed calls list for any line that is rung but does not answer the call.
• If the subscriber is not subscribed to Calling Number Delivery and/or Calling Name Delivery, the
calling number and/or name is not displayed in the lists for missed calls or received calls.
• The Last Caller ID Erasure service clears the call lists, so that there is no longer any record of the
most recent calls to and from the subscriber.
• An incoming call that is rejected by Anonymous Call Rejection, Selective Call Rejection, or
Selective Call Acceptance does not appear in any call list.
• Reminder Calls do not appear in any call list.
• If the subscriber uses Call Transfer to transfer a call to another subscriber, or uses 3-Way Calling
to bring another subscriber into a call, this appears as a new call in the dialed calls list.
• An outgoing call that is blocked by Call Barring, or because the subscriber does not enter a valid
Mandatory Account Code, does not appear in any call list.
• A call to a MADN or MLHG appears in the caller's dialed call list but does not appear in any
answered or missed call list. In particular it does not appear in the answered calls list for the Business Group Line that answers the call.
Last Caller ID Erasure
• If the customer invokes Last Caller ID Erasure, and subsequently attempts to access a call service
that uses the last calling number, this results in the standard error message played when there was no previous call. The services that use the last calling number are:
1. Selective Call Forwarding
2. Automatic Recall
3. Call Trace
4. Selective Call Rejection
5. Priority Call
• The last calling number and last called number are also usually displayed in the Communications
Center. After the Last Caller ID Erasure service has been invoked, these numbers will not be displayed.
• After the Last Caller ID Erasure service has been invoked, Call Lists for the subscriber will be
empty until the subscriber makes or receives a new call.
• Call Logs are erased from your IP phone whenever it is rebooted. For more information Please
consult your Snom 320 User Guide or Snom 360 User Guide.
Call Forwarding (all)
• Selective Call Rejection rules are applied before ANY type of Call Forwarding is applied to a call.
• Calls are forwarded by Selective Call Forwarding service before any other type of call forwarding
can be applied.
Selective Call Forwarding acts on the Caller ID information that is provided on the call. This may be a callers direct number or may be the main number for a business. Please be careful when adding numbers to any call screening list.
The interactions between the different call forwarding services are relatively complicated.
• When there is a new incoming call to a subscriber, call forwarding services are applied in the
following order of priority, if they are activated:
1. Selective Call Forwarding: if the calling party’s number is on the list for selective forwarding,
the call is forwarded using Selective Call Forwarding.
2. Unconditional Call Forwarding: if Selective Call Forwarding does not apply, but
unconditional forwarding is activated, the call is forwarded using Unconditional Call Forwarding.
3. If neither of the above two services are applied to this call, what happens next depends whether the subscriber’s line is busy or not.
• If SimRing or Find-Me / Follow-Me is enabled, the subscriber's line is treated as busy
if all of the configured numbers are busy or unreachable.
• If the subscriber’s line is busy, call services are applied in the following order of
priority, if they are activated:
i. Call Waiting: if no calls are already being waited, Call Waiting is applied.
ii. Basic Line Hunting: if the maximum number of forwards has not been
reached, Basic Line Hunting is activated.
iii. Busy Call Forwarding: if the maximum number of forwards has not been
reached, the call is forwarded using BCF.
iv. Voice Mail: the call is passed to Voice Mail if that service is subscribed to.
v. If none of the above services are activated, the standard busy treatment is
applied to the call.
• If the subscriber’s line is not busy, the line is rung. If the call is not answered, call
services are applied in the following order of priority, if they are activated:
i. Basic Line Hunting: if the maximum number of forwards has not been
reached, Basic Line Hunting is activated.
ii. Delayed Call Forwarding: if the maximum number of forwards has not been
reached, the call is forwarded using DCF. iii. Voice Mail: the call is passed to Voice Mail.
iv. If none of the above services is activated, the standard unanswered treatment
is applied to the call.
• If SimRing is enabled, the subscriber's line is treated as unanswered if all of the
numbers do not answer. Any service that activates after a line has not answered after a period of time will only activate if all of the numbers do not answer. For example, if Delayed Call Forwarding is configured to forward the call after 36 seconds, all of the configured numbers must not answer during that 36 second period before the Delayed Call Forwarding service activates.
• If Find-me-follow-me is enabled, the subscriber's line is treated as unanswered if all of
the configured numbers do not answer. However, the delay on call services activating (such as Delayed Call Forwarding) is ignored. Once all of the rules have been tried without answer, these call services will be activated regardless of the configured delay.
• A call that is forwarded appears in the missed calls list for the original called subscriber.
• When Delayed Call Forwarding is applied to a line that is subscribed to voice mail service the
Delayed Call Forwarding and Voice Mail timers should be configured for the expected operation. For example, if the Voice Mail timer is lower than the Delayed Call Forwarding timer, calls will be directed to Voice Mail instead of forwarded using Delayed Call Forwarding.
• If the subscriber has Delayed Call Forwarding, Selective Call Forwarding, or Unconditional Call
Forwarding as well as DND enabled, DND overrides the call forwarding so that callers hear the Do Not Disturb announcement and are not forwarded.
• A call that is offered to multiple subscriber lines using Find-Me / Follow-Me or SimRing appears
in the answered calls list for the line that answers the call, and in the missed calls list for any line that is rung but does not answer the call.
• A call that is offered to multiple subscriber lines will be affected by the call services on the other
lines that it rings. For example, if you enable SimRing to your cell phone and your cell phone battery dies, your cellular provider’s Voice Mail may pick up the call and prevent the subscriber from answering the call. Be careful to check the voice services enabled on multiple lines.
• If Selective Call Rejection or Anonymous Call Rejection is enabled, calls may be rejected by these
services and not forwarded to the target number.
• If Outgoing Call Barring is enabled, changing the target number to a number with a barred call
type will prevent any calls being forwarded to this number.
SimRing
• You can choose between having eitherSimRing or Find-Me / Follow-Me active, but you cannot
have both active at the same time. Options for both services will display in the Communications Center but it will not affect changes. Please confirm the option that you want to enable on your line as either SimRing or Find-me/Follow-me.
• SimRing may interact with other Call Forwarding features enabled on lines that calls will SimRing
to. If the “forwarding allowed” option is enabled for SimRing. Any Call Forwarding features configured on the line that is being rung will apply. If the “forwarding allowed” option is disabled, Call Forwarding features on that line will be ignored. After configuring SimRing for your line it is recommended that you test to confirm expected operation.
• With both the SimRing and Find-Me / Follow-Me features it is possible to create calling loops
where calls to phone A will ring phone B and calls to phone B will ring phone A. In this case an incoming call will not know which phone to ring and it may create a situation where unexpected errors will occur. This may result in a busy signal or other interrupt tone being played to callers. After configuring your SimRing and/or Find-Me / Follow-Me services please test to verify the expected operation. This includes transfers to a line with SimRing enabled from an Auto- Attendant or other line, incoming calls to a MADN or other group pilot number that the line is a member of, and direct inbound calls to the line which has SimRing or Find-Me / Follow-Me configured on.
Find-Me / Follow-Me
• You can choose between having eitherSimRing or Find-Me / Follow-Me active, but you cannot
have both active at the same time. Options for both services will display in the Communications Center but it will not affect changes. Please confirm the option that you want to enable on your line as either SimRing or Find-me/Follow-me.
• With both the SimRing and Find-Me / Follow-Me features it is possible to create calling loops
where calls to phone A will ring phone B and calls to phone B will ring phone A. In this case an incoming call will not know which phone to ring and it may create a situation where unexpected errors will occur. This may result in a busy signal or other interrupt tone being played to callers. After configuring your SimRing and/or Find-Me / Follow-Me services please test to verify the expected operation. This includes transfers to a line with SimRing enabled from an Auto- Attendant or other line, incoming calls to a MADN or other group pilot number that the line is a member of, and direct inbound calls to the line which has SimRing or Find-Me / Follow-Me configured on.
Basic Line Hunting
• If a subscriber with Basic Line Hunting is added to a Multi Line Hunt Group, direct dialed calls to
the subscriber are handled using Basic Line Hunting as normal. However, if the Multi Line Hunt Group passes a call to the subscriber (either because an MLHG Pilot DN was called, or another line in the MLHG was busy), the Basic Line Hunting configuration is ignored.
• If call lists are configured, a call that is forwarded by Basic Line Hunting appears in the missed
calls list for the forwarding subscriber.
Caller ID
• If the call has already been forwarded before reaching this subscriber, the Caller ID information
that is provided on the call depends on the configuration of the previous forwarding party or parties; it may be either the original calling number or the previous forwarding party's number.
• If the subscriber is not subscribed to Calling Number Delivery, the calling number is not
displayed in the lists for missed calls or received calls.
• If the subscriber is not subscribed to Calling Name Delivery, the calling name is not displayed in
the lists for missed calls or received calls.
Automatic Recall
• If the call has already been forwarded before reaching this subscriber, the Caller ID information
that is provided on the call (and therefore the number that will be called when the subscriber dials the Automatic Recall access code) depends on the configuration of the previous forwarding party or parties; it may be either the original calling number or the previous forwarding party's number.
Call Trace
• If the call has already been forwarded before reaching this subscriber, the Caller ID information
the Call Trace access code) depends on the configuration of the previous forwarding party or parties; it may be either the original calling number or the previous forwarding party's number.
Selective Call Rejection
• If the call has already been forwarded before reaching this subscriber, selective call rejection acts
on the Caller ID information that is provided on the call. Depending on the configuration of the previous forwarding party or parties, this may be either the original calling number or the previous forwarding party's number.
• Calls are selectively rejected by this service before any type of call forwarding can be applied.
• Selective Call Rejection takes priority over Anonymous Call Rejection. In practice, this means
that the calling party hears the selective rejection announcement when the call is rejected, rather than the anonymous call rejection announcement.
• Calls from numbers on the Selective Call Rejection list will be rejected even if the caller withholds
their number.
• An incoming call that is rejected by Selective Call Rejection does not appear in any of the called
subscriber's call lists.
Anonymous Call Rejection
• An incoming call that is rejected by Anonymous Call Rejection does not appear in any of the
called subscriber's call lists.
Do Not Disturb (DND)
• It is not possible to enable full Do Not Disturb for a directory number (i.e. no calls are accepted
at all) while there are numbers on the Selective Call Acceptance list. Any such numbers will need to be removed if Do Not Disturb is needed for all calls.
• If the subscriber has Delayed Call Forwarding, Selective Call Forwarding, or Unconditional Call
Forwarding as well as DND enabled, DND overrides the call forwarding so that callers hear the Do Not Disturb announcement and are not forwarded.
• If the subscriber has Voice Mail as well as DND enabled, Voice Mail override DND so that the
call is forwarded and the caller does not hear the DND announcement.
• If a call forwarding courtesy call is made to a subscriber with DND enabled, the line is considered
to be busy and so the courtesy call is treated as though the call was not answered.
• The calling party's number and name are not transmitted to a subscriber who has DND enabled,
and cannot be used to invoke Automatic Recall or Call Trace.
• If the subscriber has Call Waiting as well as DND enabled, and is already in a call when an
incoming call arrives, DND overrides Call Waiting so that the new caller hears the Do Not Disturb announcement and the DND subscriber does not hear Call Waiting tones.
• A caller that is listening to the Do Not Disturb announcement cannot transfer the call using Call Transfer or flash-hook to begin a three-way call.
• If the DND subscriber is in a Call Pickup Group, other group members cannot use Call Pickup
to pick up the call.
• If the subscriber has Anonymous Call Rejection or Selective Call Rejection as well as DND
enabled, these services override DND so that the call is rejected as normal and the caller does not hear the DND announcement.
• Reminder Calls, ringback calls for Call Waiting or Three-Way Calling, and Emergency Services
ringback calls override DND so that the call is connected as though DND was disabled.
• If the subscriber has Message Waiting Indicator as well as DND enabled, Message Waiting
indications are provided to the subscriber regardless of the DND settings.
• If the subscriber is a member of a Multi Line Hunt Group and has DND enabled, calls will never
be sent to them when the Hunt Group searches for non-busy lines.
• If the subscriber is a member of a MADN and has DND enabled, their phone will not be rung
when the MADN is called.
• A call that is rejected by Do Not Disturb appears in the missed calls list for the called subscriber.
Selective Call Acceptance
• If Anonymous Call Rejection is not enabled, callers who call anonymously will be connected if
their number is on the configured acceptance list. If Anonymous Call Rejection is enabled, callers who call anonymously will never be connected, even if their number is on the configured acceptance list.
• It is not possible to enable full Do Not Disturb for a directory number (i.e. no calls are accepted
at all) while there are numbers on the Selective Call Acceptance list. Any such numbers will need to be removed if Do Not Disturb is needed for all calls.
• An incoming call that is rejected by Anonymous Call Rejection, Selective Call Rejection, or
Selective Call Acceptance does not appear in any of the called subscriber's call lists.
Priority Call
• If the subscriber has Call Waiting, Priority Call numbers produce a distinctive call waiting tone if
configured on the phone. This service is known as Priority Call on Call Waiting.
Voice Mail
• A call that is forwarded to Voice Mail appears in the missed calls list for the called subscriber.
• A call that is offered to multiple subscriber lines will be affected by the call services on the other