100342 Average time in weeks to deploy a new release into the production environment
Time in weeks to deploy a new release into the production environment
Information Technology (IT): 37.0660
D
100362 Average time in weeks to make a change to the production environment
Time in weeks to make a change into the production environment
Information Technology (IT): 37.0650
D
100367 Average time in weeks to set up a complex technical interface for a user of a defined data content source
Average time in weeks to set up a complex technical interface
Information Technology (IT): 37.0500c
D
100371 Average time in weeks to set up a medium technical interface for a user of a defined data content source
Average time in weeks to set up a medium complex technical interface
Information Technology (IT): 37.0500b
D
100375 Average time in weeks to set up a simple technical interface for a user of a defined data content source
Average time in weeks to set up a simple technical interface
Information Technology (IT): 37.0500a
D
103433 Time in months to respond to major business shifts Time in months to respond to a major business shift
Information Technology (IT): 37.0360
D
100335 Average time in hours to resolve highest priority problems for the current year
Average time in hours to resolve the highest priority problem
CYCLE TIME (31 MEASURES)
100336 Average time in hours to respond to highest priority problem for the current year
Average time in hours to respond to the highest priority problem
Information Technology (IT): 37.0610a 100338 Average time in weeks to create the enterprise information
management strategic plan
Average time in weeks to create the enterprise information management strategic plan
Information Technology (IT): 37.0510 100348 Average time in weeks to fulfill a complex information need Average time in weeks to fulfill a complex
information need
Information Technology (IT): 37.0490c 100353 Average time in weeks to fulfill a medium information need Average time in weeks to fulfill a medium
complex information need
Information Technology (IT): 37.0490b 100357 Average time in weeks to fulfill a simple information need Average time in weeks to fulfill a simple
information need
Information Technology (IT): 37.0490a 103400 Time in months to break even for new or enhanced IT
services for investments between $1 million and $100 million
Time in months to break even for new or enhanced IT services for investments between $ 1 million and $100 million
Information Technology (IT): 75.0170a(v) 103403 Time in months to break even for new or enhanced IT
services for investments between $100,000 and $250,000
Time in months to break even for new or enhanced IT services for investments between $100,000 and $250,000
Information Technology (IT): 37.0220a(ii) 103405 Time in months to break even for new or enhanced IT
services for investments between $250,000 and $500,000
Time in months to break even for new or enhanced IT services for investments between $250,000 and $500,000
Information Technology (IT): 37.0220a(iii) 103407 Time in months to break even for new or enhanced IT
services for investments between $500,000 and $1 million
Time in months to break even for new or enhanced IT services for investments between $500,000 and $1 million
Information Technology (IT): 37.0220a(iv) 103397 Time in months to break even for new or enhanced IT
services for investments greater than $100 million
Time to break even for new or enhanced IT services with an investment level more than $100 million
CYCLE TIME (31 MEASURES)
103395 Time in months to break even for new or enhanced IT services for investments less than $100,000
Time in months to break even for new or enhanced IT services for investments less than $100,000
Information Technology (IT): 7.0023a(i) 103409 Time in months to fulfill a business need with relevant IT
solutions for investments between $1 million and $100 million
Time in months to fulfill a business need with relevant IT solutions for investments between $ 1 million and $100 million
Information Technology (IT): 7.0074e 103410 Time in months to fulfill a business need with relevant IT
solutions for investments between $100,000 and $250,000
Time in months to fulfill a business need with relevant IT solutions for investments between $100,000 and $250,000
Information Technology (IT): 37.0590b 103412 Time in months to fulfill a business need with relevant IT
solutions for investments between $250,000 and $500,000
Time in months to fulfill a business need with relevant IT solutions for investments between $250,000 and $500,000
Information Technology (IT): 37.0590c 103414 Time in months to fulfill a business need with relevant IT
solutions for investments between $500,000 and $1 million
Time in months to fulfill a business need with relevant IT solutions for investments between $500,000 and $1 million
Information Technology (IT): 37.0590d 103416 Time in months to fulfill a business need with relevant IT
solutions for investments greater than $100 million
Time in months to fulfill a business need with relevant IT solutions for investments greater than $100 million
Information Technology (IT): 7.0074f 103417 Time in months to fulfill a business need with relevant IT
solutions for investments less than $100,000
Time in months to fulfill a business need with relevant IT solutions for investments less than $100,000
Information Technology (IT): 37.0590a 103459 Time in weeks to report on compliance status of the
information architecture
Time in weeks to report on compliance status of the information architecture
Information Technology (IT): 37.0570 103424 Time-to-market in months for new or enhanced IT services
for investments between $1 million and $100 million
Time-to-market in months for new or enhanced IT services for investments between $1 million and $100 million
Information Technology (IT): 75.0170b(v) 103427 Time-to-market in months for new or enhanced IT services
for investments between $100,000 and $250,000
Time-to-market in months for new or enhanced IT services for investments between $100,000 and $250,000
CYCLE TIME (31 MEASURES)
103429 Time-to-market in months for new or enhanced IT services for investments between $250,000 and $500,000
Time-to-market in months for new or enhanced IT services for investments between $250,000 and $500,000
Information Technology (IT): 37.0220b(iii) 103431 Time-to-market in months for new or enhanced IT services
for investments between $500,000 and $1 million
Time-to-market in months for new or enhanced IT services for investments between $500,000 and $1 million
Information Technology (IT): 37.0220b(iv) 103421 Time-to-market in months for new or enhanced IT services
for investments greater than $100 million
Time-to-market in months for new or enhanced IT services with an investment level more than $100 million
Information Technology (IT): 75.0170b(vi) 103419 Time-to-market in months for new or enhanced IT services
for investments less than $100,000
Time-to-market in months for new or enhanced IT services for investments less than $100,000 Information Technology (IT): 37.0220b(i)
PROCESS EFFICIENCY (29 MEASURES)
102409 Percentage of application development and maintenance projects in the most recent year delivered on or below budget
Percentage of application development and maintenance projects in the most recent year delivered on or below budget
Information Technology (IT): 174.0150
D
102412 Percentage of application development and maintenance projects in the most recent year delivered on time or early
Percentage of application development and maintenance projects in the most recent year delivered on time or early
Information Technology (IT): 174.0140
D
102122 Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
Percentage of initially planned functionality that is delivered for application development and maintenance projects in the most recent year
Information Technology (IT): 174.0160
D
100249 Percentage of planned return on investment (ROI) for application development and maintenance projects
Percentage of planned return on investment (ROI) for application development and maintenance projects in the most recent year Information Technology (IT): 37.0600d
D
102794 Percentage of unscheduled outages from change requests Percentage of unscheduled outages related to or resulting from a change request
Information Technology (IT): 7.0076