ProblemArea If... Then...
ErrorMessage Yourlibraryissuesan OperatorIntervention...
Youwillknowwhenan OperatorInterventionhasbeen issuedwhentheLibrary, Drives,orMediabuttonatthe bottomoftheOperatorPanel screenturnsyelloworred.
OperatorInterventionsarealso indicatedbytheamber OperatorInterventionAlert LEDonthefrontpanelofthe librarytotherightofthe powerbutton,orbye-mail notifications,ifthisfeatureis enabled.
v TouchtheLibrary,Drives,orMediabuttonatthebottom oftheOperatorPanelscreen,thentouchOperator Interventionstoviewtheerrormessage(s).
v Afterreadinganerrormessage,touchtheResolvebuttonto displaythesuggestedresolutionfortheproblem.
v
RefertoChapter10,“ServiceActionTickets(Txxx)and DiagnosticResolutions(DRxxx),”onpage10-1formore informationabouttheServiceActionTicketnumber(Txxx).
ProblemArea If... Then...
Theresolutionforan OperatorIntervention suggestsaCRUorFRU replacement...
BeforecallingIBMtoorderareplacementCRUortorequest FRUreplacement:
v RefertoChapter10,“ServiceActionTickets(Txxx)and DiagnosticResolutions(DRxxx),”onpage10-1for additionalinformationonresolvingtheproblem.
v ObservetheLEDsonallcomponents(Formore
information,see“InterpretingLEDs”onpage9-6.).Ifthe LEDsonacomponentindicatethatthereisaproblem, reseatthecomponent.
v
Visuallycheck,andreseatifnecessary,allofthecablesthat areconnectedtothefailingFRUorCRU.Formore information,see“Checking/ReseatingCables”onpage 9-13.
v Ifpossible,powercyclethelibrary.
v
Iftheerroroccursagain:
– IfthesuspectcomponentisaCRU,refertoChapter11,
“Add,Remove,ReplaceProcedures,”onpage11-1for detailedinstructions.
– OR
-– IfthesuspectcomponentisaFRU,see“Pre-Call Checklist”onpage9-17and“ContactingIBMTechnical Support”onpage9-17torequestFRUreplacement service.
ATapeAlertmessagewas received...
RefertoAppendixB,“TapeAlertFlags,”onpageB-1.
Youareexperiencinga problemwithyourlibrary andnoOperatorIntervention wascreated...
Ifaftertryingalldiagnosticproceduresyouareunableto resolvetheproblem,referto“ContactingIBMTechnical Support”onpage9-17.
TheOperatorPaneldisplays,
″Error-cannotDetermine Personality″...
1. Powercyclethelibrary.
2. Ifthesamemessageappears,replacetheCompactFlash Card(see“Removing/ReplacingtheLibraryControlBlade andCompactFlashCard”onpage11-11.
Yougetrepeatederrors, multiplefunctionssurface failuremessages,orTxxx codes...
OpenandcloseanAccessDoortoensurethatallprevious errorhandlingiscompletedandtoenablenormallibrary roboticfunction.
HTMLerror404appearon computerscreenwhentrying tolaunchtheWebUser Interface...
1. VerifythattheEthernetcableisproperlyconnectedatboth ends.
2. Pingthelibraryaddresstoverifycommunication.
3. Verifynetworksettingsathostandlibrary.
4. Ifthecableisproperlyconnected,referto
“Removing/ReplacingtheLibraryControlBladeand CompactFlashCard”onpage11-11.
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ProblemArea If... Then...
OperatorPanel TheOperatorPaneldisplayis blank,hung,frozen,ora visualproblemoccurs (incorrectcharacters,missing characters,andsoforth),dim display,ornon-responsive touchscreen...
1. Verifythatpowerisbeingappliedtothelibrary.
2. GatherfailureinformationbyloggingintotheWebUser InterfaceandselectingServiceLibrary→CaptureLog.
3. Cyclelibrarypower.
4. Verifythatyouarerunningthelatestlevelsoflibraryand drivefirmware,thenupgradeifnecessary(see“Firmware Upgrades”onpage7-10.
5. IftheOperatorPaneldisplayisstillfailing,referto
“ContactingIBMTechnicalSupport”onpage9-17.
Media Acartridgeleaderpinhas detachedfromthecartridge...
Repositiontheleaderpin(see“RepositioningorReattachinga LeaderPin”onpage8-10).
Acartridgeisnotejecting
fromadrive... 1. Takethelogicallibrarytowhichthedriveisassigned offline(referto“TakingaLogicalLibraryOffline/Online”
onpage7-7).
2. OpentheI/OStationdoor(s),thenopentheAccess Door(s).
3. Locatethedrivethatwillnotejectthecartridge,then locatetheblueUnloadButtononthedrive.
4. PresstheblueUnloadButtononce.TheStatusLight locatedtotheleftoftheUnloadButtonwillflashgreen whilethedriveisrewindingandunloadthecartridge.
5. Ifthecartridgedoesnotejectfromthedrive,referto
“ContactingIBMTechnicalSupport”onpage9-17.
Tapeisbroken,stretched, foldedover,orwrinkled insidethecartridge...
1. Replacethetapecartridge.
2. Ensurethatthelatestavailabledrivecodeisinstalled(refer to“UpdatingDriveFirmware”onpage7-11).
Iftheproblemcontinues,replacethedrive(referto
“Adding/Removing/ReplacingaDriveSled”onpage11-5).
Firmware Afirmwareproblemis suspected...
Verifythatyouarerunningthelatestlevelsoflibraryand drivefirmware,thenupgradeifnecessary(see“Firmware Upgrades”onpage7-10).Ifnewfirmwaredoesnotresolve theproblem,referto“ContactingIBMTechnicalSupport”on page9-17.
TheLibraryfirmwaredoes notcompletetheboot-up processandappearshung...
FailureoftheWorkingscreen toappearontheOperator Panelin15minutesindicates thattheboot-upprocessisnot completing.
1. PowerOFFthelibraryandwaitatleastoneminutebefore poweringONtorecovertheproblem.
2. Ifalibraryfirmwareupdatewasjustperformed,tryto repeattheupdateprocedure.
Libraryfirmwareisbeing updated...
Additionaltimeisrequiredbythelibrary,includingablank screenthenabacklitscreen,beforetheWorkingscreen appears.
Allfirmware(libraryand drive)isnotatthelatest level...
Referto“FirmwareUpgrades”onpage7-10forinstructions onupdatingallofthecomponentswhicharenotatthelatest level.TheprocedurewilldirectyoutotheIBMwebsiteto checkforlatestfirmwarelevels.
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ProblemArea If... Then...
Logs Youarerequiredtocapturea librarysnapshotoradrive dump...
v Forinformationoncapturingalibrarysnapshot,referto
“CapturingaLibrarySnapshot”onpage7-9.
Forinformationoncapturingadrivedump,referto“Using theITDTSCSIFirmwareUpdate,DumpRetrievalandDrive TestTool”onpage7-11.
Youneedtoacquirelibraryor driveinformationatthehost...
RefertoAppendixA,“MessageRetrievalattheHost,”on pageA-1.
Diagnostics Youneedtorunlibrary diagnostictests...
Referto“LibraryVerifyDiagnosticTests”onpage7-2.
Configuration Configuringthelibrary resultedinlessstorageslots thanareactuallypresent.
VerifythattheaCapacityExpansionlicensekeyhasbeen applied.
Configuration Youarereinstallingafeature
requiringaLicenseKeycode. 1. FromtheOperatorPanel,selectSetup→License.
2. Re-enterthelicensekeycode.
Ifthelicensekeycodecannotbelocated,contactyourIBM SalesRepresentative.
Power Ifthepowersupplypower switchisONandpower indicatorisOFF...
1. VerifythatthepowerswitchisON.
2. Verifythatthepowercableisproperlyseatedonthe PowerSupply.
3. AnalyzetheproblembyobservingthePowerSupplyLEDs (see“PowerSupplyLEDs”onpage9-11).
4. Ifnecessary,replacethefailingpowersupply(referto
“Removing/ReplacingaPowerSupply(Primaryand Redundant)”onpage11-2).
IftheblueLEDonthepower supplyisON,thepower ON/OFFbuttononthefront ofthelibraryisON(button pushedIN),butthepower indicatoronthefrontofthe libraryisOFF...
1. SuspectafailingpowerON/OFFpushbuttononthefront ofthelibrary,oralooseorbrokencable.
2. See“ContactingIBMTechnicalSupport”onpage9-17.
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ProblemArea If... Then...
Picker ThePickerisstuckinone positionandismakinga clickingsound...
1. Visuallyverifythatallgearracks(frontandrear)are properlyaligned.Iftheyarenotaligned,referto
“VerifyingFrontandRearGearRacksAlignment”onpage 11-22.
2. VerifythatthePickerassemblyislevel.Ifitisnotlevel, see“ContactingIBMTechnicalSupport”onpage9-17.
3. CheckforbrokengearteethontheYmotor.Ifthereare brokenteeth,see“ContactingIBMTechnicalSupport”on page9-17.
ThePickerAssemblydoesnot movewithinfiveminutes afterPowerON...
1. CheckcableconnectionsfromtheCableSpooltotheY-axis AssemblyandfromtheY-axisAssemblytothePicker.
2. WithAccessDoorsclosed,noteifthegreenLEDontopof thePickerisON.
v Fora5Ulibrary,opentheI/OStationdoortoview.
v Fora14Ulibraryorlarger,lookthroughtheexpansion modulewindow.
3. IfthegreenLEDisOFF,suspectthePickerAssembly,the Y-axisAssembly,themodulecommunicationterminator,or anopendoor.
4. IfthePickerAssemblyisstillnotworking,referto
“ContactingIBMTechnicalSupport”onpage9-17.
WebUser Interface
AWebUserInterfaceHelp pageisnotopening...
Verifythatotherhelppagesarenotcurrentlyopen.Ifother pagesarecurrentlyopen,closethemandtryagain.
LibraryNot
initializationformorethan 20minutes
v Lightsarenotcorrecton backoflibrary...
SuspecttheLCBcompactflashorthepowersupply.