Description
The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. In-Mail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major Automated Attendant components:
J Answer Tables
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.
J Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
J Dial Action Table
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup.
By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The following block diagram shows the default In-Mail Automated Attendant configuration.
Dial Action Table Options
The following table summarizes the Dial Action Table dial (key) actions and their associated features.
Trunks Route to Answer Table 1
47-10-01 Answer Table Assignment
In-Mail
Default Automated Attendant Answering
Answer Table 1
47-11 Answer Table Options
Schedule 1 or Default Mailbox
47-12 Answer Schedules 47-11-05 Default Mailbox
Call Routing Mailbox 1
47-08 Call Routing Mailbox Options
All calls route to Call Routing Mailbox 1 Schedule 1 active M-F 8:30AM-5:00PM Default Mailbox active all other times
From a System Administrator mailbox, record an Instruction Menu (SA + I) for the active Call Routing Mailbox.
Dial Action Table 1
47-13 Dial Action Tables
DIL to Voice Mail Master (200)
22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup
Dial Action Table 1 Dialing Options:
Dial an extension number, or O for the operator
Related Features
Automated Attendant
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk.
Call Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcement are available to Automated Attendant callers.
Dial Action Table Key Action Summary
Action Description Feature
Reference TRF
Screened Transfer (1)
Allows an Automated Attendant caller to place a Screened Transfer to an extension. In-Mail calls (screens) the destination to see if the call can go through.
Screened Transfer on page 2-209 UTRF
Unscreened Transfer (2)
Allows an Automated Attendant caller to place an Unscreened Transfer to an extension.In-Mail transfers the call the destination and then hangs up.
Unscreened Transfer on page 2-237 REC1
Quick Message with Greeting (3)
Allows an Automated Attendant caller to leave a Quick Message at an extension.
The caller will hear the extension’s personal greeting.
Quick Message on page 2-199
REC2
Quick Message without Greeting (4)
Allows an Automated Attendant caller to leave a Quick Message at an extension.
The caller will not hear the extension’s personal greeting
Quick Message on page 2-199
LOGON
Log Onto Voice Mail (5)
Allows an Automated Attendant caller to log onto a mailbox, either directly or one of their choosing.
Log Onto Voice Mail on page 2-135
Hang Up Hang Up (6)
In-Mail says “Goodbye” and hangs up.
Hang Up on page 2-121 GOTO
Go to a Mailbox, (7)
Allows an Automated Attendant caller to route to another mailbox.
Go To A Mailbox on page 2-103 UND Undefined Routing (0)
This action provides no routing.
Not applicable
Programming
1. Assign a Dial Action Table to each active Call Routing Mailbox.
47-08-01 Dial Action Table (Dial Action Table)The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options to callers.
The default Call Routing Mailboxes (1-8) use Dial Action Table 1.
2. Customize the Dial Action Table options.
47-13 In-Mail Dial Action TablesThe default Dial Action Table dialing options are:
Dial Action Table Default Settings
Key Dial Action Table 1 Dial Action Tables 2-16
0 UTRF to 101
(Unscreened Transfer to operator)
UND (Undefined)
1 UTRF to XXX
(Unscreened Transfer to operator)
UND
(Unscreened Transfer to user-dialed extension)
UND
(Quick Message with Greeting to user-dialed extension)
UND (Undefined)
# LOGON to IXXX
(Logon to user-dialed mailbox)
UND (Undefined) Timeout UTRF to 101
(Unscreened Transfer to operator)
UND (Undefined)
3. Set the time limit for dialing commands for the Automated Attendant caller.
47-08-03 Time Limit for Dialing Commands (Dialing Timeout)Enter the Time Limit for Dialing Commands interval (0-5 seconds).
By default, the interval is 5 seconds.
If the caller waits too long to dial:
Ì When the associated Dial Action Table has a Timeout action programmed, the caller routes to that destination.
Ì When the associated Dial Action Table does not have a Timeout action programmed, the Instruction Menu repeats 3 times and then In-Mail hangs up.
Operation
Not applicable
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