Description
In-Mail uses Master Mailboxes as the destination for Department Calling Group overflow. If a trunk call to the Department Group master (pilot) number is unanswered, the call can optionally route to the Master Mailbox. There are 16 available Master Mailboxes. Each Master Mailbox can be one of four mailbox types: Call Routing, Announcement, Subscriber, and Directory Dialing.
J Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is unanswered.
J Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call is unanswered. The Announcement Mailbox can then hang up or provide additional dialing options.
J Subscriber Mailbox
The Department Group caller can leave a message in the group’s master mailbox. A Member of the group can then retrieve the message later on.
J Directory Dialing
If the Department Group call is unanswered, Directory Dialing allows the caller to reach an extension by dialing the first few letters in the extension user’s name.
Master Mailboxes can be the Department Group overflow destination for the following types of calls:
A Screened Transfer from the In-Mail Automated Attendant to the Department Group master (pilot) number. See Programming Department Calling Group Overflow for Screened Transfers (TRFs) on page 2-243.
An Unscreened Transfer from the In-Mail Automated Attendant to the Department Group master (pilot) number. See Programming Department Calling Group Overflow for
Unscreened Transfers (UTRFs) on page 2-245.
A Direct Inward Line to the Department Group master (pilot) number. See Programming Department Calling Group Overflow for a DIL to the Master Number on page 2-247.
Automated Attendant Callers can also access a Master Mailbox. When the mailbox is set up as a Subscriber Mailbox, an Automated Attendant caller can do a remote logon or leave a Quick Message in the Master Mailbox. If the Master Mailbox is a Call Routing, Announcement, or Directory Dialing Mailbox, you can set up a GOTO action in the active Dial Action Table to enable single-digit access to the Master Mailbox.
Use a Master Mailbox as an Additional Resource
You can also use a Master Mailbox as an additional resource (for example, as an extra Directory Dialing or Call Routing Mailbox). When used this way, the Master Mailbox does not have to be assigned to a Department Calling Group. See 47-03-02 Master Mailbox Number (Mailbox Number) on page 3-25 for more on how to set this up.
Related Features
Announcement Mailbox
A Master Mailbox assigned as an Announcement Mailbox provides an announcement to Department Group callers when they overflow to Voice Mail.
Call Routing Mailbox
A Master Mailbox assigned as a Call Routing Mailbox provides routing options to Department Group callers when they overflow to Voice Mail.
Dial Action Table
You can set up a GOTO action to a Master Mailbox set up as an Announcement, Call Routing, or Directory Dialing Mailbox.
Directory Dialing
You can use Master Mailboxes for Directory Dialing.
Log Onto Voice Mail
Automated Attendant callers can do a Remote Logon to a Master Mailbox set up as a Subscriber Mailbox.
Quick Message
Automated Attendant callers can leave a Quick Message in a Master Mailbox set up as a Subscriber Mailbox.
Subscriber Mailbox
A Master Mailbox assigned as a Subscriber Mailbox collects messages for Department Group callers when they overflow to Voice Mail.
Voice Mail Overflow
The telephone system can automatically reroute unanswered Department Group to the In-Mail Automated Attendant. This includes:
Direct Inward Lines to the Department Group master (pilot) number.
Screened Transfer (TRF) to the Department Group master (pilot) number.
Unscreened Transfer (UTRF) to the Department Group master (pilot) number.
Programming
1. If setting up a Screened Transfer from the In-Mail Automated Attendant to the Department Group master (pilot) number:
See Programming Department Calling Group Overflow for Screened Transfers (TRFs) on page 2-243.
2. If setting up an Unscreened Transfer from the In-Mail Automated Attendant to the Department Group master (pilot) number:
See Programming Department Calling Group Overflow for Unscreened Transfers (UTRFs) on page 2-245.
3. If setting up a Direct Inward Line to the Department Group master (pilot) number:
See Programming Department Calling Group Overflow for a DIL to the Master Number on page 2-247.
Master Mailbox Programming Summary 47-03 In-Mail Master Mailbox Options
47-03-01 Master Mailbox Active (Mailbox Active) on page 3-25 47-03-02 Master Mailbox Number (Mailbox Number) on page 3-25 47-03-03 Master Mailbox Type (Mailbox Type) on page 3-26 47-04 Master Call Routing Mailbox Options
If 47-03-03 = 1
47-04-01 Dial Action Table (Dial Action Table) on page 3-28
47-04-02 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-28 47-04-03 Time Limit for Dialing Commands (Dialing Timeout) on page 3-28 47-04-04 Fax Detection (Fax Detection) on page 3-29
47-05 Master Announcement Mailbox Options If 47-03-03 = 2
47-05-01 Next Call Routing Mailbox (Next CR Mbox) on page 3-31 47-05-02 Repeat Count (Repeat Count) on page 3-31
47-05-03 Hang Up After (HangUp) on page 3-32 47-06 Master Subscriber Mailbox Options
If 47-03-03 = 3
47-06-01 Number of Messages (Number of Messages) on page 3-34 47-06-02 Message Playback (Message Playback) on page 3-34
47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) on page 3-35 47-06-05 Recording Conversation Beep (Rec Conv Beep) on page 3-35 47-06-06 Message Waiting Lamp (Update MW Lamp) on page 3-36 47-06-07 Auto Attendant Do Not Disturb (Auto-ATT DND) on page 3-36 47-06-08 Forced Unscreened Transfer (Forced UTRF) on page 3-36 47-06-09 Auto Time Stamp (Auto Time Stamp) on page 3-37
47-06-10 System Administrator (System Admin) on page 3-37 47-06-11 Dialing Option (Dialing Option) on page 3-37
47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-38 47-06-13 Directory List Number
47-14 Master Directory Dialing Mailbox Options If 47-03-03 = 4
47-14-01 Minimum Number of Letters Required (Min Num Letters) on page 3-76 47-14-02 Directory List Number to Use (Directory List) on page 3-76
47-14-03 Extension Name Match (Name Match) on page 3-76
47-14-04 Unscreened or Screened Transfer (Transfer Option) on page 3-77 47-14-05 Screened Transfer Timeout (Scrn Trf Timeout) on page 3-77 47-14-06 Time Limit for Dialing Commands (Dialing Timeout) on page 3-78 47-14-07 Fax Detection (Fax Detection) on page 3-78
47-14-08 Next Call Routing Mailbox (Next CR Mbox) on page 3-78 Master Mailbox Programming Summary (Continued)
Operation
Refer to the following:
Announcement Mailbox on page 2-11.
Call Routing Mailbox on page 2-51.
Directory Dialing on page 2-69.
Subscriber Mailbox on page 2-219.
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