If the silent installation or registration of an ESM agent fails due to any reason, error logs are created in the SymantecESMAgentReg.log file. The
SymantecESMAgentReg.log file is present at the following location:
#Symantec\Enterprise Security Manager\ESM\system\<name of the computer where you have installed the ESM agent>
Table 3-11contains information on the error codes and the corresponding error messages that are created in the log file.
Table 3-11 Error codes and their descriptions
Description Error message
Error code
Unable to locate the agent in the database during registration. Error occurred while getting
agent <Agent_Name> from database
ESM_REG_23151
The agent was unable to contact the ESM manager during the registration process.
Error occurred while contacting local manager. ESM_REG_23185
The transport layer like TCP/IP is not supported for the specific operating system.
The
<Transport_Layer_Name> transport layer is not supported on this operating system
ESM_REG_23186
55 Installing Symantec ESM managers and agents on Windows
Table 3-11 Error codes and their descriptions (continued)
Description Error message
Error code
Another application is using the TCP port.
Error occurred while getting tcp port number
ESM_REG_23187
The ESM manager name is incorrect.
Error occurred while contacting manager on <Manager_Name> , port <Manager_Port_Number> ESM_REG_23188
The ESM manager is not working on the specified port number.
Error occurred while contacting manager on <Port_Number> ESM_REG_23189
Unhandled exception occurred while contacting the ESM manager. Unexpected message type in
open() from manager on <Manager_Name>: <Port_Number> ESM_REG_23193
The agent name was not mentioned during registration. Please specify agent name to
use in load_agent() ESM_REG_23862
The agent name was not mentioned during registration. Please specify agent name to
use in load_templates() ESM_REG_23863
The agent name was not mentioned during registration. Please specify agent name to
use in
register_agent_with_cif() ESM_REG_23864
The TCP port through which the agent communicates with the manager is busy, or another application is using the port.
Error occurred while getting agent TCP port number ESM_REG_23899
The SPX port through which the agent communicates with the manager is busy, or another application is using the port.
Error occurred while getting agent SPX port number ESM_REG_23900
The agent is registered to the same manager twice. Error occurred while
re-writing agent information ESM_REG_23901
Installing Symantec ESM managers and agents on Windows
Installing the Symantec ESM agent by using the Agent Installer
Table 3-11 Error codes and their descriptions (continued)
Description Error message
Error code
Unable to load the agent information for any of the following reasons:
■ The manager is not able to read the license file.
■ The license is not provided to the manager. Error occurred while loading
agent information ESM_REG_23902
The template layout is missing during registration. Error occurred while getting
list of Template layouts ESM_REG_23909
Unable to load the agent information if the agent and the manager are
incompatible. Error occurred while loading
<Agent_Name> ESM_REG_23910
The Template folder is missing in the agent installer.
No template files for <Agent _Name> found in directory <Directory_Name> ESM_REG_23911
Wrong host name for the manager has been specified. Hostname
<Manager_Host_Name> not found
ESM_REG_23912
Unable to get the ESM manager version. Error occurred while getting
version from manager ESM_REG_23914
The version of the manager is earlier than the version of the agent.
Manager is running an older version of ESM
ESM_REG_23916
Invalid user account was used to register the agent to the manager.
User <User_Name> not found; unable to register agent with manager <Manager_Name> ESM_REG_24514
Unhandled exception occurred while registering the agent to the manager. Unhandled exception while
registering agent with manager <Manager_Name> ESM_REG_24515
The user account that was used to register the agent to the manager did not have sufficient access rights. User <User_Name> not
authorized to register agents with manager
<Manager_Name> ESM_REG_24516
57 Installing Symantec ESM managers and agents on Windows
Table 3-11 Error codes and their descriptions (continued)
Description Error message
Error code
The specified user account has been deleted from the database.
Unable to get user record for user <User_Name?
ESM_REG_24518
The password of the user account that was used to register the agent to the manager has expired. The <Account_Name>
account password expired on <Date>
ESM_REG_24519
The agent name exceeds 61 characters.
Agent name must be 61 characters or less ESM_REG_24534
The agent is unable to determine the version of the manager.
Unable to determine manager version ESM_REG_24549
The agent details have been deleted from the agent.dat file and the agent is still registered to a manager. Error occurred while getting
description for agent <agent_Name> from database
ESM_REG_24550
The user name or password of the manager account is invalid.
Invalid user name or password
ESM_REG_23122
The version of the agent is later than the version of the manager.
This agent is not authorized to communicate with components at CSP version 7. Only 8 or greater is allowed. Please upgrade this manager.
ESM_REG_23164
See“Silently installing and registering an ESM agent”on page 52.
Using the Encryption tool
The Encryption tool lets you encrypt the ESM user password, which is required for a silent installation or registration for ESM agents.
To encrypt passwords by using the Encryption tool
1
At the command prompt, change to the\ESMAgentInstall\utildirectory.2
Type the following at the command prompt:EncryptionTool.bat <ESM_password> <command-line option>
Installing Symantec ESM managers and agents on Windows
Installing the Symantec ESM agent by using the Agent Installer
Table 3-12contains the command-line options and their descriptions for the Encryption tool.
Table 3-12 Command-line options for the Encryption tool
Description Option
Generate the encrypted password e