The Configuration Software keeps a record of all events that have occurred in the system. This record is the Event Log.
To view all of the events that have occurred in the system:
1. From the directory, select User Activities>Event Log to open the Event Log screen.
2. Select the order (ascending/descending) the events will appear in, from the Order By dropdown list.
3. Click the button. A list of all the events appears. The list can contain up to 255 events.
Figure 37: Event Log Screen
To view events that have occurred from a specific date and time:
1. From the directory, select Activities>Event Log to open the Event Log screen. 2. Enter the desired date and time in the Filter field and click . A list of the
events that have occurred from the chosen date and time appears.
Note: The events appear in the following order: from the earliest to the latest event, the most recent event will appear as the last event on the list.
To export the Event Log to your computer:
1. After viewing an event log, click the button and choose a type of file from the list: HTML, Text or CVS file. The Save As dialog box appears. 2. Select a destination and enter a name for the file and click Save.
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Appendix A SQL Server Express 2005 Management
Use the non-default SQL Server Express 2005 (SQLSE) database if your system requires support for multiple concurrent connections or enhanced performance or if the present installation is an upgrade of an existing SQLSE installation.This appendix documents SQLSE installation and upgrade procedures and troubleshooting of possible complications.
To initialize and install the SQL Express edition database:
1. In the Programs > RISCO Group > Configuration Software > System Organizer window, Install SQL Engine tree-node option, click as per the following:
2. Upon successful instance creation, the message Installation status: RISCOGROUP instance exists is displayed.
3. Click the Database tree node option and the (browse) button to display the Select Database dialog in which you SqlExpressEdition, as per the following:
If the Microsoft SQL Server 2005 has failed to install the different procedures that can be performed:
Adding Microsoft SQL Server 2005 Administrator Privileges to a User Uninstalling RISCOGROUP instance on the Microsoft SQL Server 2005 Uninstalling Microsoft SQL Server 2005 Common Components
1 Adding Microsoft SQL Server 2005 Administrator Privileges to a
User
If Microsoft SQL Server 2005 fails to install, it is possible that the logged on user may not have Administrator privileges to the Microsoft SQL Server 2005.
To add Microsoft SQL Server 2005 Administrator privileges to a user: For XP OS:
1. Go to Start Programs Microsoft SQL Server 2005 Configuration Tools SQL Server Surface Area Configuration.
2. Click on the Add New Administrator link. The name of the currently logged on user in the top right of the window appears.
3. Click on the button to move the left box contents over to the right box and then click OK. The currently logged on user now has Administration privileges to the SQL Server 2005.
For Win 7 OS:
1. Right-click the CS desktop icon and select Properties
2. In the Compatibility tab, select the Privilege Level Run this program as an administrator checkbox.
Note: If Microsoft SQL Express 2005 SP2 continues to fail to install, please contact customer support services.
2 Uninstalling RISCOGROUP instance on the Microsoft SQL Server
2005
If Microsoft SQL Server 2005 fails to install, try to uninstall the RISCOGROUP instance on the Microsoft SQL Server 2005.
Notes:
1. Do not uninstall the RISCOGROUP instance if you have other RISCO Group software programs installed on your computer.
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2. All existing clients will be deleted when uninstalling the RISCOGROUP instance on the Microsoft SQL Server 2005.
Before removing the RISCOGROUP instance on the Microsoft SQL Server 2005 back up all existing databases.
To uninstall the RISCOGROUP instance on the Microsoft SQL Server 2005: 1. For Windows XP: Go to Start Settings Control Panel Add/Remove
Programs.
For Windows Vista: Go to Start Settings Control Panel Program and Features.
2. Double click on Microsoft SQL Server 2005. The Component Selection dialog box appears:
3. Select RISCOGROUP: Database Engine and click Next.
4. When uninstall is complete, go to: My Computer C Program Files Microsoft SQL Server MSSQL.x MSSQL Data.
Note: There may be several MSSQL.x folders on your computer. If so, you need to check in which of these folders the MSSQL Data folders appear.
3 Uninstalling Microsoft SQL Server 2005 Common Components
To remove all Microsoft SQL Server 2005 common components, select the Workstation Components checkbox in the Component Selection dialog box and click Next. For more information please refer to Microsoft Help and Support:http://support.microsoft.com/kb/909967
4 Reinstalling Microsoft SQL Server 2005
To reinstall the Microsoft SQL Server:
Step 1: Uninstall the Configuration Software
Before reinstalling the Microsoft SQL Server 2005 you must uninstall the Agility Configuration Software..
Step 2: Reinstall the Agility Configuration Software
After having uninstalled the Microsoft SQL Server 2005 and the Configuration Software, reinstallation will begin automatically when reinstalling the Agility Configuration software.
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Appendix B Using the Advanced Database Connection
Utility
The Advanced Database Connection Utility is used to connect to an existing Microsoft SQL Server 2005 instance and test the database parameters when initializing of the database has failed. The following chapter explains how use the Advanced Database Connection utility. To test the database parameters:
7. In the System Organizer select Connection from the navigation tree. The following dialog box appears:
8. Select the location of the desired database from the Server Name dropdown list. 9. Enter the Database Name: ConfigurationSoftware (default name).
10. Make sure that the Use SQL Server Authentication radio button is selected. Note: When testing database parameters prior to initializing the system database, the
default user name will be sa and the default password will be Syn0p$Y$.
11. Enter a connection timeout amount for performing a test (by default 30 seconds). 12. Click on the button to check the connection to the database. When
connection has been successful click on the button.
Note: To save your database selection without testing, check the Save without testing checkbox and then click .
Appendix C Configuration Software Upgrade
To upgrade your Configuration Software version, follow the procedure below.
Step 1: Back Up Current Database
Before uninstalling the Configuration Software, perform backup of all clients: 1. Login to the Configuration Software.
2. Go to Client Backup Export and click the Select All button.
3. Click the Export button and choose a location where to save the backup file. 4. Click Save.
Step 2: Uninstall the Current Agility Configuration Software
To uninstall the Configuration Software version:
1. For Windows XP: Go to Start Settings Control Panel Add/Remove Programs. Select Configuration Software and click the Remove button. For Windows Vista: Go to Start Settings Control Panel Program and Features. Select Configuration Software and click the Uninstall button. For Windows 7:
2. Click Yes to uninstall the Configuration Software.
Step 3: Install the New Configuration Software
To install the new Configuration Software version:
Double click on the setup.exe file and click Start. Follow the procedure described in 1.3 Installing the Configuration Software Program. The backed-up database is recognized by the Configuration Software.
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Appendix D Configuration Software Error Codes
Unknown = 0 An unknown error has occurred
Engine_OpenFailed = 20001 Failed to open the Com/Serial port. Please check your Com/Serial port number selection.
Engine_Timeout = 20002 Panel is in reply Time Out error
Engine_DeviceWriteError = 20006 Incorrect data received from Panel (may be junk)
Engine_ModemNoDailTone = 20007
There was no dial tone detected by the modem connected to this computer. Please check the PSTN connection with the Modem.
Engine_CouldNotOpenDirectPort = 20013 Direct port could not be opened.
Engine_CouldNotOpenTcpipPort = 20014
A TCP connection to the panel could not be established. Please check that the panel IP number is alive and that the correct panel IP is shown in the
‘Connection Settings’. If connecting from WAN, check that relevant port
forwarding has been applied to the router that the panel is connected to. Engine_CouldNotOpenModemPort =
20015
The Modem port defined in
[Communication][Configuration] could not be opened. Make sure the selected com port really exists on this computer.
Engine_CouldNotOpenGprsPort = 20016 GPRS port could not be opened.
Engine_CouldNotOpenGsmPort = 20017
The GSM port defined in
[Communication][Configuration] could not be opened. Make sure the selected com port really exists on this computer. Engine_NoCallbackNumber = 20018 The panel is defined to call back the CS, but there is no call back number defined
in the panel. Device_InvalidValue = 30006
Received bad data from the panel. This could indicate that CS is not enabled at the panel. Please check CS is enabled in System/Controls at the panel
Device_SystemInArmed = 30007 Cannot send data to panel while in Set condition
Device_SystemInAlarm = 30008 Cannot send data to panel while in Alarm condition
Device_DefaultJumperOn = 30009 DIP switch 2 (Default switch) is on!
Device_SystemNotInPROGMode = 30010 In order to change panel parameters, it should be in PROG mode (currently it's not in PROG mode)
Device_SystemInPROGMode = 30011 System is in PROG mode (notification from Panel) and CS, for example, can't connect to it.
Device_SystemNotReadyToArm = 30012 The current panel status prevents the system being Set. Please check panel Status .
Device_GeneralError = 30013 A general error occurred in the panel.
Device_OutputActivationError = 30014 Incorrect UO Operation
Device_SystemInRFAllocationMode = 30018
The requested operation cannot be performed because the panel is currently in Learn Mode.
Device_AccessoryNotExists = 30019 An attempt was made to send/receive data to/from a device that is not present at the panel
Device_CommandNotSupportedByZoneTy
pe = 30050 Value in CS request is not valid
Device_RejectsConnetion = 30051 Panel N06 error reply (value is not valid) on LCL command from CS Device_NotSupportedInVersion = 30100 Command is not supported in current Panel version MainApplication_LoadClientFailed = 40001 Failed to load the chosen client from the database. If this problem persists,
please perform a Windows restart. MainApplication_DeviceSignatureNotFoun
d = 40002
Did not receive understandable data from the panel. Please check your Remote ID and Remote Access codes. MainApplication_DeviceSignatureNotLoade
d = 40005
Device signature is not defined, can't be read from client or xml file or not recognized
Database_IncorrectVersion = 50001
The current application version requires a database update. Please perform a database upgrade by using the Organizer application
Database_ConnectionFailed = 50002 Connection to DB has failed
Database_DataBaseNotSelectedOrInit = 50003
The database can not be spoken to. If this is a new installation, please perform [Initialize] in the System organizer
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Page 59 RISCO Group Limited Warranty
RISCO Group and its subsidiaries and affiliates ("Seller") warrants its products to be free from defects in materials and workmanship under normal use for 24 months from the date of production. Because Seller does not install or connect the product and because the product may be used in conjunction with products not manufactured by the Seller, Seller cannot guarantee the performance of the security system which uses this product. Seller's obligation and liability under this warranty is expressly limited to repairing and replacing, at Seller's option, within a reasonable time after the date of delivery, any product not meeting the specifications. Seller makes no other warranty, expressed or implied, and makes no warranty of merchantability or of fitness for any particular purpose.
In no case shall seller be liable for any consequential or incidental damages for breach of this or any other warranty, expressed or implied, or upon any other basis of liability whatsoever.
Seller's obligation under this warranty shall not include any transportation charges or costs of installation or any liability for direct, indirect, or consequential damages or delay. Seller does not represent that its product may not be compromised or circumvented; that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the product will in all cases provide adequate warning or protection. Seller, in no event shall be liable for any direct or indirect damages or any other losses occurred due to any type of tampering, whether intentional or unintentional such as masking, painting or spraying on the lenses, mirrors or any other part of the detector. Buyer understands that a properly installed and maintained alarm may only reduce the risk of burglary, robbery or fire without warning, but is not insurance or a guaranty that such event will not occur or that there will be no personal injury or property loss as a result thereof.
Consequently seller shall have no liability for any personal injury, property damage or loss based on a claim that the product fails to give warning. However, if seller is held liable, whether directly or indirectly, for any loss or damage arising under this limited warranty or otherwise, regardless of cause or origin, seller's maximum liability shall not exceed the purchase price of the product, which shall be complete and exclusive remedy against seller. No employee or representative of Seller is authorized to change this warranty in any way or grant any other warranty.
Contacting RISCO Group
RISCO Group is committed to customer service and product support. You can contact us through our website www.riscogroup.com or as follows:
United Kingdom Tel: +44-(0)-161-655-5500 E-mail: [email protected] Brazil Tel: +55-11-3661-8767 E-mail: [email protected] Italy Tel: +39-02-66590054 E-mail: [email protected] China (Shanghai) Tel: +86-21-52-39-0066 E-mail: [email protected] Spain Tel: +34-91-490-2133 E-mail: [email protected] China (Shenzhen) Tel: +86-755-82789285 E-mail: [email protected] France Tel: +33-164-73-28-50 E-mail: [email protected] Poland Tel: +48-22-500-28-40 E-mail: [email protected] Belgium (Benelux) Tel: +32-2522-7622 E-mail: [email protected] Israel Tel: +972-3-963-7777 E-mail: [email protected] USA Tel: +1-631-719-4400 E-mail: [email protected]