Hold Comes In 2nd Day Bobbi Call Day* Print and Email Notices Go Out **
15.11 *Bobbi does not call on Sundays, so if the 2nd day falls on a Sunday or if we can’t reach the patron by phone, patrons will get a print notice by default.
**Print and Email Notices are run manually in Horizon by staff on a Monday-Friday schedule. If the 2nd day falls on a Saturday or Sunday, the print and email notices will not get sent out until Monday.
16.1 Chapter 16 BLOCKS
Borrower blocks are flags that interrupt the checkout process to inform you that the borrower has overdue items, fines or fees, an unresolved status for an item, or a message for or about the borrower.
There are two types of blocks:
System Generated. Horizon automatically places these blocks on a borrower’s record when borrower has overdues, fines, exceeded maximums, and holds waiting at the library.
Library-defined blocks. You place these blocks manually on a borrower’s record. These blocks may include messages to other staff or to the borrower or explain fees (other than fines) that are owed.
Block Name Block Function
Address Correction Requested
Place this block on the borrower’s record when you are aware that a borrower’s address has changed. When the borrower shows ID, you can update her record.
Claimed Returned You can manually change the Overdue block to a Claimed Returned block when a borrower claims that an item has been returned. The Claimed Returned block does not exempt the borrower from responsibility for the item. Damaged Use when a borrower returns an item in a
damaged state to manually attach a fee block to the borrower’s record.
Fees Use to charge a borrower for miscellaneous fees, such as a DVD rental or a new card.
Final Overdue Notice Horizon applies this block after other overdue notices have been sent and the item is still checked out. After the final notice is sent and after a library-specified interval passes, Horizon replaces the Overdue block with a Lost block. Fine When an overdue item is checked in, a Fine
block replaces the Overdue Still Out block. The Fine block checks the due date and checkin date and computes the fine according to the ITYPE and BTYPE.
Request Deleted: By Borrower By Library
By Borrower. If a borrower cancels a request, Horizon places this type of block on the borrower’s record.
By Library If a staff member cancels a request placed by a borrower, Horizon places this type of block on the borrower’s record.
16.2 Request Expired This block indicates that a request for an item
expired before it was filled. Hold Cancelled:
By Borrower By Library
By Borrower. If a borrower cancels an item being held, Horizon places this type of block on the borrower’s record.
By Library If a staff member cancels an item being held by a borrower, Horizon places this type of block on the borrower’s record. Hold Cancelled &
Reinserted
This block is placed on the borrower’s record is a hold is temporarily cancelled and then,
reinserted back into the hold queue.
Lost Horizon places this block 60 days after a final notice is sent. Staff can also manually put an item in Lost status.
Overdue Still Out Horizon automatically generates this block when an item has not been checked in by its due date. Overdue block will not show up on the
borrower’s block screen until the day after the item becomes overdue.
Fine Payment When a borrower pays a fine, Horizon deducts the amount paid from the total amount owed. Then it attaches a Payment for Fine block to the original block and moves the whole block to the History Blocks list.
To see the Fine Payment block, display the borrower’s block history, then view the Block Detail window.
Phone Correction Requested
Place this block on the borrower’s record when you know that a borrower’s telephone number has changed. The next time the borrower checks out an item, update her record and remove block.
Comment This block is for staff to use to place messages on a record concerning the borrower and/or his account.
Message to Borrower This block is for staff to use to place messages on a record concerning the borrower and/or his account- the block can be read by the patron through his online account.
Hold Expired When a borrower does not pick up the item in the allotted time.
Requested Item Lost When Horizon marks a requested item as Lost, Horizon adds a Request Item Lost block to the
16.3 requestor’s current blocks. Horizon adds this
block only if the request is an item-specific request. The block does not apply to title-level requests.
Waiver of Fine When you waive a fine, Horizon deducts the amount waived from the total amount owed and then attaches a Waiver of Fine block to the original block and moves the whole block to the History Blocks list.
To view a specific Waive of Fine block, display the borrower’s block history, then view the Block Detail window for the appropriate block.