5 General Configuration
7. Run the command (query) by selecting Execute Query (F5). The tables required for the quarantine are added to the SQL server
5.8 Folder Settings
5.8.1 Quarantine Configuration
After having installed iQ.Suite, each iQ.Suite server provides several quarantines for storing unwanted emails. The emails actually affected are defined in the job configuration (Addresses and Conditions tabs). Additionally, you have to set the
‘Copy to Quarantine’ action and to specify the desired quarantine. At iQ.Suite ins-tallation, the Quarantine directory is created in the data directory, which initially contains the default quarantines and later all other newly created quarantines.
There are two types of quarantines:
Regular quarantinesThe iQ.Suite standard configuration already contains some predefined regu-lar quarantines, such as the default quarantine. Reguregu-lar quarantines are marked with a red icon.
Privacy quarantinesPrivacy quarantines are mostly identical to regular quarantines. As a diffe-rence, in privacy quarantines you can configure that information like subject line, names of file attachments and/or sender/recipients‘ addresses are not displayed for secrecy reasons (Options tab). Since this email data is not available in the quarantine view of the iQ.Suite monitor, certain actions are not possible, e.g. the resending or saving of the email. Privacy quarantines are marked with a blue icon.
1. Select under BASIC CONFIGURATION -> FOLDER SETTINGS -> QUARANTINE the desired quarantine or right-click on QUARANTINE and select NEW -> QUARAN -TINE to set up a new one.
The emails moved to the quarantine (quarantined emails) can be viewed in iQ.Suite Monitor. When the quarantine is opened for the first time in iQ.Suite Monitor, you need to observe the access right authentication rules.
The quarantine’s Folder Name cannot be changed. This field can only be edited when you create a new quarantine. By default, the folder name is taken from the entry under Name. Only the characters A-Z and 0-9 are used, all others are converted to underscores. The proposed name can be overwrit-ten.
Under Delete mails after set after how many days the quarantined emails are to be removed from the quarantine. To remove all emails from the qua-rantine simultaneously, select IQ.SUITE MONITOR -> SERVERS -> <SERVER NAME> -> QUARANTINE AREAS -> <QUARANTINE> -> RIGHT-CLICK -> ALL TASKS -> COMPRESSQUARANTINE.
Use the Size of body excerpts field to set whether or not and how much text from the email body (message body) is to be stored in the quarantine. When setting this field, please take into account the privacy aspects and the requi-red space in the database.
Options:
Enter the folder name only, not an absolute path. If using an SQL server as qua-rantine index database, the folder name is also used as database name.
GENERAL CONFIGURATION - FOLDER SETTINGS
‘Write job processing logs’: Use this option to log the processing of the last iQ.Suite job, e.g. to trace back the reasons for quarantining an email.You can call the corresponding email in the iQ.Suite Monitor and view the processing log including all details in the Processing tab.
‘Include full processing history’: This option is an extension of the ‘Write job processing logs’ option. If enabled, not only the last iQ.Suite job having dealt with the email is logged, but the entire job processing chain, including all previous jobs. This log provides information as to why a job was not executed.
‘Quarantine is mission critical’If enabled, any quarantine error is communicated to the job, after which the job is aborted and the job’s troubleshooting routine is started. The action performed with the email (ignore job or move to the Badmail qua-rantine) depends on the ‘mission critical’ setting in the job itself. For further Information on the mission critical jobs, please refer to “Options”
on page 53.
Example:
A job used to check attachments detects a video file in an email addressed to an employee. The job is configured to block such emails and move them to the default quarantine. The email is not delivered to the recipient.
Due to a quarantine error, the default quarantine is not available, i.e. the email cannot be quarantined.
The following settings for the job and the quarantine are conceivable:
a) Both the quarantine and the job are not mission critical:
Result: The quarantine error is ignored. The email cannot be quaranti-ned, but it is not delivered either.
b) The quarantine is not mission critical but the job is mission critical:
Result: Refer to a) above.
c) The quarantine is mission critical but the job is not mission critical:
Result: The job is aborted and the email is passed as it is to the next job in the job chain.
d) Both the quarantine and the job are mission critical:
Result: The email is moved to the Badmail quarantine and not delivered.
Regardless of the actual ‘mission critical’ setting, the iQ.Suite administrators are informed by email of recurring quarantine or job errors.
2. If you create a privacy quarantine, the Options tab is available for configura-tion. Define which email data is not to be displayed in quarantined emails:
3. Open the Summary Reports tab, and configure, if required, a summary noti-fication for the selected quarantine. Refer to “Defining Quarantine Summary Notifications” on page 118.
As long as the quarantine error has not been eliminated, it will systematically be signaled to the job if the ‘Quarantine is mission critical’ option is enabled. If the job itself is not mission critical, it will disable itself after a certain time and no lon-ger process any emails.On the other hand, if the job is mission critical as well, each email will be moved to the Badmail quarantine (and not delivered) until the error has been resolved.
GENERAL CONFIGURATION - FOLDER SETTINGS4. Once the configuration has been saved, the quarantine is automatically crea-ted by the iQ.Suite service and displayed in iQ.Suite Monitor30. You may have to refresh the view.
5.8.2 Defining Quarantine Summary Notifications
A Quarantine Summary Notification periodically informs the users about the emails addressed to them and quarantined by iQ.Suite. Using the summary notifi-cation, the users can check the senders of quarantined emails and decide whe-ther they want to have the email delivered after all. The actions actually available to the users as well as the additional information provided in the summary notifi-cation are set individually for each quarantine and each summary notifinotifi-cation.
If you have configured blacklist/whitelist support, you can provide the users with access to their blacklists or whitelists. If you want to allow users to add senders to their user whitelists or blacklists from the summary notification, use the template Quarantine summary report with whitelist support or Quarantine summary report with blacklist support.
If a summary notification is to be sent to the users for a specific quarantine, then you have to configure:
a template used to set the summary notification layout.
a quarantine for which the summary notification is to be created. The fields are used to set which emails and which email fields are to be listed in the summary notification.The [VAR]HTMLList[/VAR] variables and the specification of the email fields form the essential configuration elements. These entries define which content should be displayed in the summary notification.
30. For further Information on quarantines, please refer to “Quarantines” on page 131.
Under normal circumstances, the size of a quarantine is limited to 1 GB due to the index database.5.8.2.1 Template Configuration
1. Open the desired template: BASIC CONFIGURATION -> GENERAL SETTINGS ->
TEMPLATES -> QUARANTINE SUMMARIES. If blacklist/whitelist support has been enabled, separate templates will be available.
2. Change the layout of the summary notification as required31.
3. Use the available variables to set the content of the summary notification. A summary notification consists of general information (e.g. the number of qua-rantined emails of the user) and links that allow to trigger specific actions, e.g.
request a quarantined email. Each entry in the summary notification consists of a descriptive text (e.g. ‘Number of emails’) and the corresponding variable ([VAR]collectedsize[/VAR]).
5.8.2.2 Quarantine Configuration
The users are to periodically receive summary notifications informing them of any emails addressed to them that were blocked and quarantined.
1. Open the desired spam quarantine: BASIC CONFIGURATION -> FOLDER SET -TINGS -> QUARANTINE.
2. In the Summary reports tab, click on ADD to configure a new summary notifi-cation. In a server environment with several iQ.Suite servers, we recommend you, to send global quarantine summary notifications with a global iQ.Suite server.
Each iQ.Suite server sends an individual quarantine summary notification, by default. In a server environment with several iQ.Suite servers, however, each user receives several quarantine summary notifications. To prevent this, confi-gure a global quarantine summary notification. Refer to “Configuring a Globale Quarantine Summary Notification” on page 124.31. For further Information on templates, please refer to “Creating Notification Templates” on page 94.
Do not remove the variable [VAR]HTMLList[/VAR] (summary notification: List of quarantined emails). This entry defines the HTML list.
GENERAL CONFIGURATION - FOLDER SETTINGS
Template: Select the configured summary notification under BASIC CONFIGU -RATION -> GENERAL SETTINGS -> TEMPLATES -> QUARANTINE SUMMARIES.
Summary data: Set which emails are to be listed in the summary notification.If the ‘New mails only’ option is selected, the only quarantined emails listed are those that were newly quarantined, i.e. not included yet in the previous