Description
Users may have incoming calls re-routed to other stations, station groups, the system’s VSF, or over the system’s CO/IP resources.
The user selects the types and conditions under which calls are to be forwarded by entering a Call Forward code as follows:
IP Keyset users may assign a flexible button that includes the Call Forward
Code 0: Remote Call Forward - forwards calls to the station, except recalls, and is activated from a remote station (Call Forward, Follow-me).
Code 1: Unconditional - all calls to the station, except recalls, are forwarded internally or externally.
Code 2: Busy - forwards all calls to the station, except recalls, when station is busy.
Code 3: No Answer - forwards all calls to the station, except recalls, when the station does not answer within the No Answer timer.
Code 4: Busy/No Answer - forwards calls if the station is busy or does not answer within the No Answer timer.
Code 5: Incoming CO Off-Net - forwards incoming CO/IP calls to an outside number.
Code 6: Off-Net Unconditional (for SLT use) Code 7: Off-Net Busy (for SLT use)
Code 8: Off-Net No Answer (for SLT use) Code 9: Off-Net Busy / No Answer (for SLT use)
Operation
To assign a {ONE-TOUCH CALL FORWARD} flexible button:
[PGM] + {FLEX} + [554]/[FWD] + call forward code + sta/grp/speed number + [SAVE]
To assign a {ONE-TOUCH CALL FORWARD END} flexible button:
[PGM] + {FLEX} + [554]/[FWD] + call forward code [#] + [SAVE]
To activate Call Forward from your series-7000 phone:
1. Dial [554] or go off hook and press the FWD softkey.
2. Dial desired Call Forward code (1-4).
1 = Unconditional (All calls) 3 = No Answer
2 = Busy 4 = Busy / No Answer
3. Dial the station number or station group number to receive calls.
-or-Press [SPEED], then dial the desired speed bin number.
-or, for series-3000 or series-7000
phones-Press the {ONE-TOUCH CALL FORWARD} flexible button.
-or, for series-3000
phones-1. Lift the handset or press [SPEAKER] to receive dial tone.
2. Press [FWD].
3. Dial desired Call Forward code (1-4).
1 = Unconditional (All calls) 3 = No Answer
2 = Busy 4 = Busy / No Answer
4. Dial the station number or station group number to receive calls.
-or-Press [SPEED], then dial the desired speed bin number.
5. Replace the handset and return to idle.
To deactivate Call Forward from your series-7000 phone:
Go off hook, press the [FWD] softkey, and dial [#].
-or-Dial [554] + [#].
-or-Press the {ONE-TOUCH CALL FORWARD END} flexible button.
To deactivate Call Forward from your series-3000 phone:
While idle, press flashing [FWD] button.
-or-While off-hook, press flashing [FWD] button, then dial [#].
Call Forward deactivates and [FWD] LED extinguishes.
-or-Press the {ONE-TOUCH CALL FORWARD END} flexible button.
To activate Call Forward for your phone from a different series-3000 phone (Remote/(Follow-me):
1. Lift the handset or press [SPEAKER] to receive dial tone.
2. Press [FWD].
3. Dial Call Forward code [0].
4. Dial the source station’s Authorization Code (station number &
password).
5. Dial desired Call Forward code (1-4).
1 = Unconditional (All calls) 3 = No Answer
2 = Busy 4 = Busy / No Answer
6. Dial the station number or station group number to receive calls.
-or-Press [SPEED], then dial the desired speed bin number.
7. Replace the handset and return to idle.
To activate Call Forward for your phone from a different series-7000 phone (Remote/(Follow-me):
1. Dial [554] or go off hook and press the FWD softkey.
2. Dial Call Forward code [0].
To deactivate Call Forward for your phone from a different series-7000 phone (Remote/(Follow-me):
1. Dial [554] or go off hook and press the FWD softkey.
2. Dial Call Forward code [0].
3. Dial the source station’s Authorization Code (station number &
password).
4. Dial [#].
To deactivate Call Forward for your phone from a different series-3000 phone (Remote/(Follow-me):
1. Lift the handset or press [SPEAKER] to receive dial tone.
2. Press [FWD].
3. Dial Call Forward code [0].
4. Dial the source station’s Authorization Code (station number &
password).
5. Dial [#].
6. Replace the handset and return to idle.
SINGLE LINE TELEPHONE
To activate Call Forward from your phone to an internal destination:
1. Lift the handset to receive dial tone.
2. Dial Call Forward feature dial code [554].
3. Dial desired Call Forward code (1-4).
1 = Unconditional (All calls) 3 = No Answer
2 = Busy 4 = Busy / No Answer
4. Dial station or station group to receive the calls.
5. Replace the handset and return to idle.
To deactivate the Call forward from your phone:
1. Lift the handset, receive stutter dial tone.
2. Dial Call Forward feature access dial code [554].
3. Dial [#] to cancel Call Forward.
To activate a Call Forward from your phone to an external number:
1. Lift the handset to receive dial tone.
2. Dial Call Forward feature access dial code [554].
3. Dial Call Forward code (6-9).
4. Dial the Speed Dial bin number.
5. Replace the handset and return to idle.
To activate Call Forward for your phone from a different station to ring at an external destination:
1. Lift the handset.
2. Dial the Call Forward feature code [554].
3. Dial Call Forward code [0].
4. Dial the source station’s Authorization Code (station number &
password).
5. Dial the desired Call Forward code (6-9).
6 = Off-Net Unconditional (All calls) 8 = Off-Net No Answer 7 = Off-Net Busy 9 = Off-Net Busy / No Answer
6. Dial the Speed Dial bin number.
7. Replace the handset and return to idle.
To activate Call Forward for your phone from an external phone to ring at an external destination:
1. Lift the handset.
2. Dial the telephone number of a DISA-assigned CO line.
3. Dial the Call Forward feature code [554].
4. Dial the source station’s Authorization Code (station number &
password).
5. Dial the desired Call Forward code (6-9).
6 = Off-Net Unconditional (All calls) 8 = Off-Net No Answer 7 = Off-Net Busy 9 = Off-Net Busy / No Answer
6. Dial the Speed Dial bin number.
» When Call Forward is active, a station can make internal or external calls.
» Private lines can be forwarded if the forwarding and receiving station have a direct appearance {CO} flexible button for Private line.
» For CO/IP calls, manually activated Call Forward will override any Preset Call Forward assigned for the station.
» With Call Forward, No Answer active, incoming CO/IP calls will ring the station for the No Answer Ring Timer before the call is forwarded.
» Users may forward calls to the VSF without recording a greeting, in which case, callers receive the "No announcement recorded" message.
» Call Forward states are maintained in the system’s non-volatile memory for protection from power outage.
» Off-Net Call Forward of incoming CO/IP calls is essentially an automated DISA call, which will establish an Unsupervised Conference. Such calls are subject to the conditions of a DISA call and Unsupervised Conference.
» Off-Net forwarded calls are not answered until the system completes dialing. The internal or external call is then connected to the Off-Net call.
» If the Speed Dial number used in Off-Net Call Forward contains a Flash, only digits prior to the Flash are dialed.
» An unlimited number of stations may be set up in a Call Forward chain, forwarding calls from one station to the next. However, a station cannot forward calls to a station already a part of the chain.
» Calls to a Call Forward chain will progress as appropriate through the chain to the last station. If the last station has entered DND, CO/IP calls revert to the previous station while intercom calls receive DND tone.
» If the System Attendant uses Unconditional Call Forward, the receiving station will receive Attendant calls and recall ring. Additionally, if the receiving station is an IP Keyset, the user is able to activate features normally reserved for the System Attendant.
» The system requires at least one available Attendant. The last available Attendant cannot activate Call Forward to an Attendant who has activated the Alternate Attendant feature.
Related Features
Authorization Codes - page 2-16 Call Forward, Preset - page 2-88 Dialing Privileges - page 2-120
Direct Inward System Access - page 2-125 Do Not Disturb - page 2-129
Station Speed Dial - page 2-206 System Speed Dial - page 2-210 Unsupervised Conference - page 2-110