Key Telephone System
1 8-02 Initial Release --1.1 6-04 Minor corrections for correctness and clarity --2.0 9-04 Minor corrections for correctness and clarity --3.0 11-05 Incorporates Phase 3 features.
Adds new IP Phone models - IP7008D,
IP7024D, & IP7024LD Ch 3, 4, & 5 ACD Agent Login/Logout revised to include ID 2-67
ACD Agent Unavailable & Reason Codes 2-65
ACD - Caller Entered Caller ID 2-68
ACD Calls in Queue Display 2-69
ACD Calls in Queue Message 2-70
ACD Calls in Queue Page Alert 2-70
ACD Group Call Pick-up 2-68
ACD Group Mailbox 2-71
ACD Group Name 2-73
ACD Multiple Supervisor 2-72
ACD Supervisor Login/Logout 2-73
ACD Wrap-up Button 2-74
ACD Wrap-up End Button 2-75
ACD Zap Tone 2-76
ACD-DND Auto Service 2-76
Answering Machine Emulation 2-6
Call Log Display 2-89
Flex Button Direct Speed Dial Assignment 2-209
Hot Desk 2-140
Intercom Caller Controlled ICM Signalling 2-144
Copyright © 2002 VODAVI Technology, Inc. All Rights Reserved
This material is copyrighted by VODAVI Technology, Inc. Any unauthorized reproductions, use or disclosure of this material, or any part thereof, is strictly prohibited and is a violation of the Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.).
VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.
mlj/2006 and should not be used within Life Support applications. Life
Contents
1
Introduction
About This User Guide ... 1-3
Organization of Features... 1-3
Single Line Telephone Features... 1-3
Numbering Plans ... 1-3
Online Hyperlinks ... 1-4
IP Digital Telephones ... 1-4
IP24DH Telephone ... 1-4
IP7024D Digital Telephone ... 1-6
IP7024LD Digital Telephone ... 1-8
IP7008D Digital Telephone ... 1-10
2
Features Operation
VSF-Voice Mail ... 2-222
Message Storage ... 2-222
Message Retrieval... 2-223
Remote Message Retrieval ... 2-225
Message Retrieval Options ... 2-226
Voice Mailbox Settings... 2-228
System Voice Memo... 2-229
Flexible Feature Code Numbering Plan... 2-231
Fixed Feature Codes Numbering Plan ... 2-235
3
IP7008D Phone
Call Pick-up ... 3-3
Directed Call Pick-up ... 3-3
Group Call Pick-up ... 3-3
Calls... 3-3
Placing an Outside Call ... 3-3
Placing an Intercom Call ... 3-3
Call Waiting... 3-3
Camp On ... 3-3
Flexible Button Programming ... 3-4
Hold ... 3-5
Last Number Redial ... 3-5
Station Speed Dial... 3-5
Storing a Speed Dial Number ... 3-5
Using a Speed Dial Number... 3-5
Intercom Dialing Mode ... 4-8
Intercom Ring Back Mode... 4-8
Intercom Busy Mode... 4-8
Intercom Do Not Disturb Mode ... 4-8
Intercom Dialing Error Mode ... 4-9
Intercom Receiving Mode ... 4-9
Intercom Talk Mode... 4-9
CO Line Busy Mode... 4-9
CO Dialing / CO Talk Mode ... 4-10
Paging Mode... 4-10
Call Log... 4-11
Received Call ... 4-12
Dialed Call... 4-13
Lost Call ... 4-14
Menu ... 4-17
Basic Program ... 4-18
Advanced Program ... 4-27
Speed Program ... 4-38
Mobile Extension Program ... 4-40
Hot Desk Program ... 4-42
Phone Book ... 4-44
Dial By ICM Name ... 4-44
Dial By STA SPD Name ... 4-45
Dial By SYS SPD Name ... 4-46
Change Language... 5-47
Register Name ... 5-48
Ring Type ... 5-48
Speaker/Headset ... 5-50
E-MIC Headset... 5-50
Setting ... 5-51
Enblock Mode ... 5-52
Station COS ... 5-53
Password ... 5-56
Answer Mode... 5-58
Voice Mail ... 5-59
Entering Characters (IP7024LD Phone)... 5-60
6
Web-based Station Programming
Station Programming Intro ... 5-3
Station Attributes ... 5-5
User Name Registration ... 5-5
ICM Signaling Mode ... 5-5
DND ... 5-5
Authorization Code ... 5-6
Call Forward ... 5-6
Station Call Forward ... 5-7
Preset Call Forward ... 5-8
Station Speed Dial ... 5-9
Preselected Message ... 5-10
1
Introduction
About This User Guide
This section describes how to use this book to locate some of the more commonly-used features and their functions.
Organization of Features
Features in the TeleniumIP Station User Guide are arranged in alphabetical order so that functions can be quickly located.
Each feature contains the following sections, when applicable:
Single Line Telephone Features
When the Single Line Telephone operation differs from the digital
telephone, those differences are described in a subsection following an icon and heading as shown below.
SINGLE LINE TELEPHONE
Numbering Plans
The following Default Feature Code Numbering Plans are located at the end of the User Guide for easy quick reference:
Default Flexible Feature Code Numbering Plan
Description Provides a detailed description of the purpose of the feature.
Operation Provides a step-by-step operation to activate or access the feature.
Conditions Outlines characteristics of the feature operation which may apply, as well as specific limitations related to the feature and other feature interactions.
Related Features Defines other features which interact with, or are required for proper operation of, the feature being described.
Hardware Defines any special hardware requirements or limitations, which may affect proper operation of the feature being described.
Online Hyperlinks
Hyperlinks (shown in blue) allow you to quickly navigate to the detailed description of the feature by clicking on the link with your mouse when using the guide in an electronic format. Page number cross references are also shown for quick navigation to the feature when using the guide in a paper format.
IP Digital Telephones
IP24DH Telephone
The following diagram and its corresponding table identify the basic features on the IP-24DH Keyset.
Many Feature Codes shown in the Default Feature Code Numbering Plans are flexible. Your System Administrator should provide a listing of the Numbering Plan if Feature Codes have been modified to meet the specific needs of your organization.
IP24DH Keyset - Basic Features
CONF Used to establish conference calls with up to 3 parties.
DND Used to prevent calls from ringing at your station when on a call or busy.
FLASH Used to end an outside call and to restore dial tone without hanging up the receiver.
FWD Use to send unanswered calls to another station or Hunt group.
HOLD Used to hold calls and to retrieve held calls.
ICM The hands-free Intercom feature is used in place of the handset to answer intercom calls or place a call on Hold.
MSG/CALLBK Used for Auto-CallBack to a phone that has left a text message or to access voice messages.
MUTE Used to activate/deactivate MUTE function. When activated, the party on the other end cannot hear you.
PGM Used to modify system and station settings.
REDIAL Used to access and dial 1 of the last 10 numbers dialed.
SAVE Used to preserve setting changes.
SPEED Used to access speed dialing, save number redial, and last number redial. Button is also used to access flexible button programming.
SPEAKER Used to make a call without lifting the handset.
TRANS Used to transfer intercom or outside call from one station to another.
VOLUME Used to adjust level of tones, background music, ringing, and receiver volume. These buttons are used to scroll through the various programming options.
IP7024D Digital Telephone
The following diagram and its corresponding table identify the basic features on the IP7024D keyset.
IP7024D Keyset - Basic Features
1 Handset Used for handset call.
2 Headphone When using a headphone, this button toggles the headphone state.
3 Speaker Device used to listen to a caller in a handsfree mode when in speaker mode.
4 Speed Used to access speed dialing, save number redial, and last number redial. Button is also used to access flexible button programming.
5 DND The Do Not Disturb feature lets you activate a “do not ring this phone” mode. When DND is active, this button is red.
6 Speaker Button Speaker toggles speakerphone state between speaker mode and handset mode. The button is red when speakerphone is active.
7 Hold/Save This button puts a call on hold or saves the PGM.
8 3 Soft Buttons Used to work in conjunction with fixed and flexible features.
9 LCD Display Displays phone status information, dialing directories, and test message information.
10 Ring LED Illuminates when the phone is ringing.
11 Trans/PGM This button is used to set up a conference call or transfer a call.
12 Flexible The remaining XX Flex buttons can be assigned a feature.
13 Call back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.
14 Volume The volume button adjusts the audio level.
15 MIC Microphone used to speak to a caller in a handsfree mode when in speaker mode.
16 Menu Use the menu button to move to the desired option (Dial, MSG, Program) and use for arrows key.
IP7024LD Digital Telephone
The following diagram and its corresponding table identify the basic features on the IP7024LD keyset.
IP7024LD Keyset - Basic Features
1 Handset Used for handset call.
2 Earphone Jack Socket An optional earphone can be plugged in to provide handsfree operation.
3 Speaker Device used to listen to a caller in a handsfree mode when in speaker mode.
4 Speed Used to access speed dialing, save number redial, and last number redial. Button is also used to access flexible button programming.
5 DND The Do Not Disturb feature lets you activate a “do not ring this phone” mode. When DND is active, this button is red.
6 Speaker Button Speaker toggles speakerphone state between speaker mode and handset mode. The button is red when speakerphone is active.
7 Hold/Save This button puts a call on hold or saves information when programming.
8 Phone Book Use this button to save a phone number and to make calls with saved information.
9 LCD Display Displays phone status information, dialing directories, and test message information.
10 Ring LED Illuminates when the phone is ringing.
11 3 Soft Buttons Used to work in conjunction with fixed and flexible features.
12 Flexible Buttons The remaining XX Flex buttons can be assigned a feature.
13 Trans/PGM This button is used to set up a conference call or transfer a call.
14 Call back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.
15 Volume The volume button adjusts the audio level.
IP7008D Digital Telephone
The following diagram and its corresponding table identify the basic features of the IP7008D keyset.
IP7008D Keyset - Basic Features
1 LCD Display Displays information about telephone status, dialing directories, and test message information.
2 Handset Device used to listen/speak when on a call in handset mode.
3 Headphone When using a headphone, this button toggles the headphone state.
4 Speaker Device used to listen to a caller in a handsfree mode when in speaker mode.
5 Speaker Button Speaker toggles speakerphone state between speaker mode and handset mode. The button is red when speakerphone is active.
6 Hold/Save Button This button puts a call on hold or saves the PGM.
7 Volume The volume button adjusts the audio level.
8 MSG LED This button illuminated to indicate you have a message waiting.
9 Flexible Buttons The 8 flexible buttons can be assigned as specific feature buttons.
10 DND Button
(Flex Btn 1) The Do Not Disturb (DND) feature disables your phone from ringing. When DND is active, this button is red.
11 Call Back Button
(Flex Btn 2) A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled.
12 Speed Button Used to access speed dialing, save number redial, and last number redial. Also used to access flexible button programming.
13 Trans/PGM Button This button is used to set up a conference call or to transfer a call.
2
Features Operation
The procedures in this chapter generally apply to all IP keysets described in the preceding section. Procedures that may slightly differ for IP7008D,
IP7024D, and IP7024LD keysets based on soft keys, a navigation button, and other buttons that may be different are located at Chapter 3, Chapter 4 and
Account Code
Description
Station users may allow tracking specific calls by entering a non-verified, variable length (up to 12 digits) identifier. This identifier or "Account Code" is displayed in the SMDR record.
IP Keyset users may assign a flexible button as an Account Code entry button. The {ACCOUNT CODE} flexible button may include the account code to function as a {ONE-TOUCH ACCOUNT CODE} flexible button.
Operation
To assign {ACCOUNT CODE} flexible buttons:
{ACCOUNT CODE} flexible button:
[PGM] + {FLEX} + [PGM] + [84] + [SAVE] {ONE-TOUCH ACCOUNT CODE} flexible button:
[PGM] + {FLEX} + [PGM] + [84] + Account Code + [SAVE]
To enter an Account Code using an {ACCOUNT CODE} button prior to placing call:
1. Lift the handset or press [SPEAKER].
2. Press the {ACCOUNT CODE} flexible button. 3. Dial the Account Code.
4. Press [6]. Intercom dial tone sounds.
5. Place the CO/IP call as normal,
-OR-1. Lift the handset or press [SPEAKER].
2. Press the {ONE-TOUCH ACCOUNT CODE} button. Intercom dial tone sounds.
3. Place the CO/IP call as normal.
To enter Account Code using an {ACCOUNT CODE} button during a conversation with an external party:
1. Press the {ACCOUNT CODE} button. 2. Dial the Account Code.
SINGLE LINE TELEPHONE
To enter an Account Code prior to placing a call:
1. Lift the Handset.
2. Dial Flexible Numbering dial code [550]. 3. Dial the Account Code.
4. Briefly press the hookswitch. Intercom dial tone sounds. 5. Place the CO/IP call as normal.
To enter an Account Code during a conversation with an external party:
1. Briefly press the hookswitch. Intercom dial tone sounds. 2. Dial Flexible Numbering feature code [550].
3. Dial the Account Code.
4. Briefly press the hookswitch or dial [6] to reconnect to the external
party.
Conditions
» The outside CO/IP party will not hear the Account Code digits being entered (actual DTMF tones are not generated to the outside party). » A maximum of 1000 {ONE-TOUCH ACCOUNT CODE} flexible buttons may
be assigned.
Related Features
Authorization Codes - page 2-16
SMDR - page 2-194
When used as a Doorbell, assigned stations receive a single tone each time the contact is activated and no reset is required.
Operation
To activate the Door Open contacts:
1. Lift the handset.
2. Dial the Door Open code [#6] + contact number (1-2 for MFIM or 1-4
for MFIME).
To assign an {ALARM STOP} flexible button to terminate Alarm Signal:
[PGM] + {FLEX} + [565] + [SAVE]
To terminate the alarm signal while idle:
Dial the Flexible Numbering feature code [565]. Confirmation tone sounds and the alarm signal terminates. If the Alarm condition has been cleared, the system will rearm the alarm.
-or-Press the {ALARM STOP} flexible button.
To rearm alarm:
Clear the alarm condition and terminate the alarm signal as above. The preceding steps can be done in either order.
Conditions
» The alarm contacts must be "dry" (no voltage/current source connected). » Only an IP Keyset can receive Alarm or Doorbell signals.
» An IP keyset with LCD assigned to receive Alarm/Doorbell signals will show "ALARM" or "DOOR BELL", as appropriate.
Related Features
Door Open - page 2-131
Hardware
IP Keyset
Answering Machine Emulation
Description
When a call is sent to a voice mailbox, the associated station can be assigned to notify the user and allow the user to screen the call. Two methods of notification and call screening are provided - Ring or Speaker mode.
In the Ring mode, the user is notified by flashing of the Answering Machine Emulation (AME) Flex button. The user may press the Flex button to hear the caller as the voice message is stored. In the Speaker mode, when the call is sent to the Voice Mailbox, the caller's voice is automatically broadcast over the speaker of the user's IP Keyset.
The user may terminate the screening leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail.
The user's IP keyset must be assigned with an AME Flex button for proper operation.
Operation
IP Keyset
To assign an {AME} button:
Ring Mode = [PGM] + {FLEX} + 564 + 0 + [SAVE] Speaker Mode = [PGM] + {FLEX} + 564 + 1 + [SAVE] To screen a call in the Ring mode:
Conditions
» AME is supported only on an IP Keyset and requires an {AME} Flex button be assigned on the phone.
» If the user answers the call using the {AME} button, the caller is connected in the normal manner, the Voice Mail is disconnected and any message recorded by the caller is not stored.
Related Features
External Auto Attendant/Voice Mail VSF Voice Mail
Hardware
IP keyset
Attendant Call/Queuing
Description
Any station can call Attendant by dialing the Attendant Call code [0]. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant. This feature must be enabled for use in PGM 160, Btn 9 programming.
Operation
To make a call to the Attendant:
Dial Attendant Call Code [0].
Conditions
» Call routing order follows the order of entry in the Attendant Assignments, PGM 164.
» The Attendant is informed of a queued Attendant call by the [HOLD] LED flashing. The calling intercom party will receive a ring-back tone or Music On Hold, as specified.
» Calls to an Attendant’s station number are received by the Attendant as with any intercom call.
Related Features
Attendant Positions - page 2-11
Intercom Call (ICM Call) - page 2-142
Attendant Features
If your station is designated as an Attendant station, the following features are available to assist you in operating your telephone and controlling some system-related features.
Alternate Attendant
Description
This feature allows an Attendant to place the Attendant station in an Unavailable mode. When in the Unavailable mode, the next available
Attendant in the Attendant group will receive Attendant calls and recalls. There must be another Attendant available for this feature to work.
Operation
To assign an {AVAILABLE/UNAVAILABLE} flexible button:
[PGM] + {FLEX} + [562] + [SAVE]
To toggle attendant Unavailable feature:
Dial the Alternate Attendant code [562].
Conditions
» If a flexible button is assigned to activate the Alternate Attendant feature, the {AVAILABLE/UNAVAILABLE} LED indicates the status of the Alternate Attendant feature (On = Attendant Unavailable).
» A station, which is receiving calls forwarded from the System Attendant, cannot use the Alternate Attendant feature.
» When the System Attendant is in an Unavailable state, incoming calls and recalls for the System Attendant will ring at the first programmed Main Attendant station. If the first programmed Main Attendant then places their phone in an Unavailable state, the next programmed Main Attendant will receive those incoming calls and recalls.
» When the System Attendant presses the preprogrammed {AVAILABLE/ UNAVAILABLE} flexible button to return to an available state: the LED extinguishes, the System Attendant resumes normal operation, and other Attendants will not receive calls/recalls intended for the System Attendant. » This feature does not affect calls to the intercom number (101,102,103) of
the Attendant station.
» This feature does not pass System Attendant features (Admin access) to another Attendant.
» If the first Main Attendant is available and in an idle status, incoming calls, recalls, and dial 0 calls are directed to this Attendant station regardless of other Attendant stations’ status.
» A special ring mode can be set up so the Alternate Attendant does not receive incoming CO (IP) ring until the Attendant places their phone in Unavailable mode.
» If the last remaining Attendant attempts to activate this feature, an error tone results.
» An Attendant forwarded to an Unavailable Attendant is also considered to be in the Unavailable Attendant mode.
Attendant Call Forward
Description
The attendant can call forward to another station.
Operation
The Attendant Call Forward procedure is the same as the forward procedure of a station.
To activate Attendant Call Forward (series-3000 phone):
1. Lift the handset or press [SPEAKER]. A dial tone is received. 2. Press [FWD] or dial feature code [554].
3. Dial desired Call Forward code (1-4). 1 = Unconditional (All calls) 3 = No Answer 2 = Busy 4 = Busy / No Answer
4. Dial the Station number to which forwarding is desired. A confirmation tone sounds, the [FWD] LED flashes at 30 ipm, and the Station goes to an idle status automatically.
To activate Attendant Call Forward (series-7000 phone):
1. Dial feature code [554] or go off hook and press the FWD softkey. 2. Dial desired Call Forward code (1-4).
1 = Unconditional (All calls) 3 = No Answer 2 = Busy 4 = Busy / No Answer
3. Dial the Station number to which forwarding is desired. A confirmation tone sounds.
» If Unconditionally Call Forwarded to an SLT station, the SLT user can only process Attendant calls and recalls. An SLT station user cannot activate Attendant features.
» When an Attendant cancels the forward, the previously forwarded station loses the capability to activate Attendant features.
» Attempts to forward to another Attendant are not possible when other Attendants are unavailable.
Related Features
Call Forward
Attendant Positions
Description
The TeleniumIP System can have a maximum of four Attendants in an MFIM system or five Attendants in an MFIME system. Each Attendant position must be equipped with an IP LCD KTU. These positions may also include multiple DSS Consoles. The two types of Attendants are the System Attendant and Main Attendants.
SYSTEM Attendant - The first programmed station in the Attendant Group is the System Attendant. In addition to Main Attendant features, the System Attendant can access System Attendant Programming, Admin Programming, and Ring Mode control.
MAIN Attendant - The first station programmed in System Administration Programming is the System Attendant. Additional Attendants are Main Attendants.
Conditions
» By default, the first Attendant (System Attendant) is assigned as Station 100 (logical number). Others Attendants are not automatically assigned to a station number.
» Attendant calls (dialing [0]) and recalls are routed to the first available Attendant.
» Only the System Attendant can access System Attendant Programming and System Admin Programming.
Hardware
Attendant Recall
Description
Unanswered or abandoned CO/IP calls which remain unanswered for the Hold or Transfer Hold timer period, as appropriate, will recall the station placing the call on hold. If the call remains unanswered for the assigned Attendant Recall time, the first available Attendant also receives recall. The Attendant and station receive the recall signal for the Attendant Recall Timer period, after which the system disconnects and returns the CO/IP line to idle.
Operation
Attendant recall operation is automatic.
Conditions
» Recall to the attendant appears on the direct {CO} button. If there is not {CO button, the call is presented to the {LOOP} button
» Exclusive Hold changes to System Hold when recall is activated to an attendant who is not in an Attendant Unavailable status.
» CO lines marked private will not recall the attendant unless the attendant has an appearance of that line.
» If the I-Hold Recall Timer is set to 0, recall is disabled.
Related Features
Call Transfer - page 2-94
Hold - page 2-136
The various levels of the display menu are indicated by indentation.
[01] Print [1] SMDR
[1] Print SMDR (Sta Base) station range input [2] Delete Station Base
station range input [3] Display Call Charge
station number input [4] Abort Printing [5] Print Lost Call [6] Delete Lost Call [2] Traffic
[1] Print All Summary
select analysis time & type [2] Print All Periodic
enter print time [3] Abort Periodic Print [4] Print Atd Traffic
select analysis time & type [5] Print Call Summary [6] Print Call Hourly [7] Print H/W Usage
select analysis time & type [8] Print CO Summary
[9] Print CO Group Hourly enter CO Grp number [02] COS
[1] Set ICM Only Mode enter station range [2] Restore COS
enter station range [03] Authorization
[1] Register Authorization enter station
[04] Date And Time [1] System Date Time Set [2] LCD Date Mode Change [3] LCD Time Mode Change [4] Atd Set Wakeup Time
register wakeup time Sta range [5] Atd Wakeup Disable
erase wakeup time station range [05] Message
[1] Pre-select Msg Reg enter station range [2] DND/FWD/Msg Cancel
enter station range [3] Sys Custom Msg Reg
enter station range & msg (11-20) [06] Rec VSF Announcement
enter VSF AA announcement (001-020) [07] Supplementary
[1] Register Sta Name
enter station number and name [2] Isolate CO Fault
press CO flex btn (toggle) [3] Auto D/N/T Pgm
Auto Ring Mode (1:on/0:off) [4] Ext Port#1 BGM En/di
select enable/disable [5] Ext Port#2 Bgm En/di
Operation
To activate a User Program Code feature or function.
1. Press [PGM]. The User Program Menu displays.
2. Dial [0] to access the Attendant Station Program Codes.
3. Enter desired code and additional inputs as required; e.g., to Print SMDR (Stn Base), enter [0111] followed by the station range,
-or-Use [VOL VW] to display the desired menu item, then dial the digit
indicated for the item and enter additional inputs if required.
Related Features
Authorization Codes - page 2-16
Auto Ring Mode Selection Background Music - page 2-79
Custom Messages - page 2-114
Dial By Name - page 2-117
Pre-selected Messages - page 2-182
SMDR - page 2-194
Station Speed Dial - page 2-206
System Clock Set - page 2-40
Temporary Station COS Change (Station Lock) - page 2-120
Traffic Analysis - Overview - page 2-41
Authorization Codes
Description
Authorization Codes provide a means to control access to VSF-VM, Remote Call Forward, Off-Premise, Walking COS, or DISA and may be required for CO/IP access based on the system database. An Authorization Code must be dialed that matches a stored Authorization Code. The dialed Authorization Code will be included in the SMDR call record.
The System Attendant assigns Station Authorization Codes. The System Administrator enters System Authorization Codes via Admin programming. When a Station Authorization Code is entered, the system applies the associated Station Class of Service. When a System Authorization Code is entered, the system will apply the DISA COS for DISA and Call Forward, Off-Net calls and Station COS 1 for all other uses.
Operation
SYSTEMATTENDANT
To assign a Station Authorization Code:
[PGM] + [031] + Station Number + Password (up to 12 digits) + [SAVE]
To delete Station Authorization Code(s):
[PGM] + [032] + Station Range + [SAVE] USER
To enter the Authorization Code:
-or-Conditions
» When a DISA Line is marked for Authorization Code entry, the caller will hear a DND Warning tone and must dial an Authorization Code to access the DISA feature. The DISA user may retry entry of an Authorization Code in case of error based on the DISA Retry counter.
» Authorization Codes may be entered at any station to place a CO/IP call (Walking COS).
» The maximum number of Authorization Codes system-wide is 200 entries for MFIM systems and 600 for MFIME systems.
» Duplicate Authorization Codes are allowed.
» CO/IP Groups can be marked to deny access until a valid Authorization Code is entered. In this case, a second dial tone is provided when the CO/ IP Group access code is dialed. If the Authorization Code is invalid, an error tone sounds.
» Any numeral can be used to create an Authorization Code. The [#] symbol cannot be used as part of an Authorization Code.
Related Features
Account Code - page 2-3
Call Forward, Off-Net - page 2-18
CO/IP Line Access - page 2-101
CO/IP Line Groups - page 2-103
Direct Inward System Access - page 2-125
Temporary Station COS Change (Station Lock) - page 2-120
Call Forward CO/IP Call Off-Net
Description
The System Attendant can forward incoming CO/IP calls to an Off-Net location. Calls are automatically forwarded to a Speed Dial Bin to connect the incoming call to an outside number in an unsupervised conference.
Operation
SYSTEMATTENDANT
To activate Off-Net Forward of incoming CO/IP calls to an outside number (3000-series phone):
1. Lift the handset or press [SPEAKER]. 2. Press [FWD].
3. Dial Off-Net Forward feature code [5].
4. Dial CO/IP Line number or Line Group number.
5. Dial the Speed Dial Bin to be used to place outgoing call. The LED of any Off-Net Call Forward {CO/IP} flexible button at the Attendant stations will flutter.
To activate Off-Net Forward of incoming CO/IP calls to an outside number (7000-series phone):
1. Dial [554] or go off hook and press the FWD softkey. 2. Dial Off-Net Forward feature code [5].
3. Dial CO/IP Line number or Line Group number.
Conditions
» The System Attendant can forward any CO/IP line, CO/IP Group or all CO/IP calls using the appropriate CO/IP dial access code. In addition, a flexible button assigned to a CO/IP line or groups may be forwarded using assigned flexible buttons.
» The following feature conditions also apply: Call Forward Off-Net and Unsupervised Conference.
Related Features
Call Forward - page 2-82
Attendant Call/Queuing
Description
Any station can call Attendant by dialing the Attendant Call code [0]. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.
Operation
To make a call to the Attendant:
Dial Attendant Call Code [0].
Conditions
» Call routing order follows the order of entry in the Attendant Assignments, PGM 164.
» The Attendant is informed of a queued Attendant call by the [HOLD] LED flashing. The calling intercom party will receive a ring-back tone or Music On Hold, as specified.
» Calls to an Attendant’s station number are received by the Attendant as with any intercom call.
» When an Attendant dials another Attendant station number and receives a busy tone, Camp On can be used like a normal intercom call.
Related Features
Attendant Positions - page 2-11
Day / Night / Timed Ring Mode
Description
Only the System Attendant can place the system into Day / Night / Timed Ring service mode, allowing ring assignments and answering privileges based on the system Day and Night assignments.
The two methods of changing the ring mode are manually and automatically. The manual method uses the [DND] button to select the desired Day, Night, or Timed Ring Mode. The automatic method uses only day and night start time values that are set in PGM 233 of Admin programming. Default start time values are shown in the following table:
Operation
To change Day / Night / Timed Ring Mode manually:
1. Press [DND] once while in Day Mode. The [DND] LED light flashes at 60 ipm - Timed Mode is active.
2. Press [DND] once while in Timed Ring Mode. The [DND] LED light is steady-on - Night Mode is active.
3. Press [DND] once while in Night Mode. The [DND] LED light is off - Day Mode is active.
To enable/disable the automatic ring mode:
1. Press [PGM]. The [PGM] LED flashes at 60 ipm and the [SPEAKER] LED lights steady.
2. Dial the Attendant Station Program code [073].
3. Dial [1] to enable or [0] to disable the automatic ring mode.
Date Day Start Time Night Start Time Timed Start Time
--:--Conditions
» Only the System Attendant can change Day / Night / Timed Ring Mode manually and program the Day / Night / Timed Ring Table.
» Stations receive incoming ring for CO lines based on the database assignments and the system mode (Day / Night /Timed) when the call arrives.
» When Auto Ring Mode is enabled and the Day / Night / Timed Ring Table (PGM 233) is programmed, the ring, COS and CO/IP access mode is changed automatically based on the times assigned in the table.
» The System Attendant always has manual control of the System mode by enabling/disabling the Auto Ring Mode Selection.
Programming
CO Base
CO Line Ring Assignment (PGM 144)
System Base
External Control Contact (PGM 168) Day/Night/Timed Ring Table (PGM 233)
Related Features
CO/IP Line Ring Assignment - page 2-104
Dialing Privileges - page 2-120
Disable CO/IP Outgoing Access
Description
The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path. This is normally done if an undetectable fault
interrupts service on a CO/IP path. Incoming calls continue to be processed normally.
Operation
SYSTEMATTENDANT
To disable/enable Outgoing CO/IP access (toggle):
1. Press [PGM]. The [PGM] LED flashes and [SPEAKER] LED lights steady. 2. Dial the Attendant Station Program code [072]. Confirmation tone
sounds.
3. Press the {CO} flexible button of the line(s) to be disabled. Confirmation tone sounds and the status for the selected lines is changed.
Conditions
» Only the System Attendant can activate this feature.
» If the desired CO/IP line is in use, the System Attendant may still disable the CO/IP line. The feature will take effect after the desired CO/IP line goes to idle.
» Once the line is disabled, all Attendant appearances for the disabled CO/IP line will flash at a 240 flutter rate. All other stations will show the CO/IP line as busy (LED ON) and a busy tone will sound if the disabled {CO} button is pressed.
» The CO/IP line outgoing access status is stored in battery-protected memory in case of a power failure.
» Multiple CO/IP lines may be enabled/disabled without redialing the Attendant Station Program code. Confirmation tone sounds after each CO/IP line is enabled/disabled.
» When fault is detected from gateway for analog CO lines, these CO lines are disabled for outgoing access automatically.
» Incoming calls on a disabled CO/IP line will continue to operate normally.
Related Features
DND Override
Description
A station in the DND mode cannot generally receive an incoming call. However, both the Attendant and the Secretary station of an
Executive/Secretary pair may override the DND status to signal the station of an awaiting call.
ATTENDANT ORSECRETARY
To activate the DND Override, while receiving DND tone:
Dial the last digit of the dialed station number,
-or-Press the {CAMP ON} flexible button.
The call signals at DND station and the DND warning tone changes to a ringback tone at the Attendant/Secretary station.
To assign a {Camp On} flexible button:
[PGM] + {Flex} + [PGM] + [88] + [SAVE]
Conditions
» An Attendant may use Override to transfer a CO/IP call to a station in DND.
Related Features
Do Not Disturb - page 2-129
Executive/Secretary Pairs - page 2-132
DSS/BLF Consoles
Description
The system allows DSS/BLF Consoles to be installed and associated with a station (up to 3 per station in an MFIM system and 9 per station for an MFIME system). Each button on the console can be flexibly assigned as CO line, IP call, or feature key. For ease of programming, each console is assigned to one of three maps in the database. The user or Administrator may then change individual flexible buttons as desired. Operation of the DSS/BLF Console flexible buttons is the same as flexible buttons on the IP Keyset.
Conditions
» The DSS/BLF Console is assigned to operate in connection with a station. » There is no limit to the number of DSS/BLF units in a system.
The button assignment of each map is fixed as follows:
Figure 2-1: DSS Map 1 (MFIM & MFIME)
Flex 1
Intrusion Sta 100Flex 13 Sta 112Flex 25 Sta 124Flex 37 Flex 2
All Call Page Sta 101Flex 14 Sta 113Flex 26 Sta 125Flex 38 Flex 3
Call Park 01 Sta 102Flex 15 Sta 114Flex 27 Sta 126Flex 39 Flex 4
Hunt Pilot 620 Sta 103Flex 16 Sta 115Flex 28 Sta 127Flex 40 Flex 5
Camp On Sta 104Flex 17 Sta 116Flex 29 Sta 128Flex 41 Flex 6
Int All Call Page Sta 105Flex 18 Sta 117Flex 30 Sta 129Flex 42 Flex 7
Call Park 02 Sta 106Flex 19 Sta 118Flex 31 Sta 130Flex 43 Flex 8
Hunt Pilot 621 Sta 107Flex 20 Sta 119Flex 32 Sta 131Flex 44 Flex 9
Monitor Key Sta 108Flex 21 Sta 120Flex 33 Sta 132Flex 45 Flex 10
Ext All Call Page Sta 109Flex 22 Sta 121Flex 34 Sta 133Flex 46 Flex 11
Call Park 03 Sta 110Flex 23 Sta 122Flex 35 Sta 134Flex 47 Flex 12
Figure 2-2: DSS Map 2 (MFIM)
Flex 1
Sta 126 Sta 138Flex 13 Sta 150Flex 25 Sta 162Flex 37 Flex 2
Sta 127 Sta 139Flex 14 Sta 151Flex 26 Sta 163Flex 38 Flex 3
Sta 128 Sta 140Flex 15 Sta 152Flex 27 Sta 164Flex 39 Flex 4
Sta 129 Sta 141Flex 16 Sta 153Flex 28 Sta 165Flex 40 Flex 5
Sta 130 Sta 142Flex 17 Sta 154Flex 29 Sta 166Flex 41 Flex 6
Sta 131 Sta 143Flex 18 Sta 155Flex 30 Sta 167Flex 42 Flex 7
Sta 132 Sta 144Flex 19 Sta 156Flex 31 Sta 168Flex 43 Flex 8
Sta 133 Sta 145Flex 20 Sta 157Flex 32 Sta 169Flex 44 Flex 9
Sta 134 Sta 146Flex 21 Sta 158Flex 33 Flex 45Empty Flex 10
Sta 135 Sta 147Flex 22 Sta 159Flex 34 Flex 46Empty Flex 11
Sta 136 Sta 148Flex 23 Sta 160Flex 35 Flex 47Empty Flex 12
Figure 2-3: DSS Map 3 (MFIM)
Flex 1
CO1 Flex 13CO13 Flex 25CO25 Flex 37CO37 Flex 2
CO2 Flex 14CO14 Flex 26CO26 Flex 38CO38 Flex 3
CO3 Flex 15CO15 Flex 27CO27 Flex 39CO39 Flex 4
CO4 Flex 16CO16 Flex 28CO28 Flex 40CO40 Flex 5
CO5 Flex 17CO17 Flex 29CO29 Flex 41CO41 Flex 6
CO6 Flex 18CO18 Flex 30CO30 Flex 42CO42 Flex 7
CO7 Flex 19CO19 Flex 31CO31 Flex 43EMPTY Flex 8
CO8 Flex 20CO20 Flex 32CO32 Flex 44EMPTY Flex 9
CO9 Flex 21CO21 Flex 33CO33 Flex 45EMPTY Flex 10
CO10 Flex 22CO22 Flex 34CO34 Flex 46EMPTY Flex 11
CO11 Flex 23CO23 Flex 35CO35 Flex 47EMPTY Flex 12
Figure 2-4: DSS Map 2 (MFIME)
Flex 1
Sta 136 Sta 148Flex 13 Sta 160Flex 25 Sta 172Flex 37 Flex 2
Sta 137 Sta 149Flex 14 Sta 161Flex 26 Sta 173Flex 38 Flex 3
Sta 138 Sta 150Flex 15 Sta 162Flex 27 Sta 174Flex 39 Flex 4
Sta 139 Sta 151Flex 16 Sta 163Flex 28 Sta 175Flex 40 Flex 5
Sta 140 Sta 152Flex 17 Sta 164Flex 29 Sta 176Flex 41 Flex 6
Sta 141 Sta 153Flex 18 Sta 165Flex 30 Sta 177Flex 42 Flex 7
Sta 142 Sta 154Flex 19 Sta 166Flex 31 Sta 178Flex 43 Flex 8
Sta 143 Sta 155Flex 20 Sta 167Flex 32 Sta 179Flex 44 Flex 9
Sta 144 Sta 156Flex 21 Sta 168Flex 33 Sta 180Flex 45 Flex 10
Sta 145 Sta 157Flex 22 Sta 169Flex 34 Sta 181Flex 46 Flex 11
Sta 146 Sta 158Flex 23 Sta 170Flex 35 Sta 182Flex 47 Flex 12
Figure 2-5: DSS Map 3 (MFIME)
Flex 1
Sta 184 Sta 196Flex 13 Sta 208Flex 25 Sta 220Flex 37 Flex 2
Sta 185 Sta 197Flex 14 Sta 209Flex 26 Sta 221Flex 38 Flex 3
Sta 186 Sta 198Flex 15 Sta 210Flex 27 Sta 222Flex 39 Flex 4
Sta 187 Sta 199Flex 16 Sta 211Flex 28 Sta 223Flex 40 Flex 5
Sta 188 Sta 200Flex 17 Sta 212Flex 29 Sta 224Flex 41 Flex 6
Sta 189 Sta 201Flex 18 Sta 213Flex 30 Sta 225Flex 42 Flex 7
Sta 190 Sta 202Flex 19 Sta 214Flex 31 Sta 226Flex 43 Flex 8
Sta 191 Sta 203Flex 20 Sta 215Flex 32 Sta 227Flex 44 Flex 9
Sta 192 Sta 204Flex 21 Sta 216Flex 33 Sta 228Flex 45 Flex 10
Sta 193 Sta 205Flex 22 Sta 217Flex 34 Sta 229Flex 46 Flex 11
Sta 194 Sta 206Flex 23 Sta 218Flex 35 Sta 230Flex 47 Flex 12
Figure 2-6: DSS Map 4 (MFIME)
Flex 1
Sta 232 Sta 244Flex 13 Sta 256Flex 25 Sta 268Flex 37 Flex 2
Sta 233 Sta 245Flex 14 Sta 257Flex 26 Sta 269Flex 38 Flex 3
Sta 234 Sta 246Flex 15 Sta 258Flex 27 Sta 270Flex 39 Flex 4
Sta 235 Sta 247Flex 16 Sta 259Flex 28 Sta 271Flex 40 Flex 5
Sta 236 Sta 248Flex 17 Sta 260Flex 29 Sta 272Flex 41 Flex 6
Sta 237 Sta 249Flex 18 Sta 261Flex 30 Sta 273Flex 42 Flex 7
Sta 238 Sta 250Flex 19 Sta 262Flex 31 Sta 274Flex 43 Flex 8
Sta 239 Sta 251Flex 20 Sta 263Flex 32 Sta 275Flex 44 Flex 9
Sta 240 Sta 252Flex 21 Sta 264Flex 33 Sta 276Flex 45 Flex 10
Sta 241 Sta 253Flex 22 Sta 265Flex 34 Sta 277Flex 46 Flex 11
Sta 242 Sta 254Flex 23 Sta 266Flex 35 Sta 278Flex 47 Flex 12
Figure 2-7: DSS Map 5 (MFIME)
Flex 1
Sta 280 Sta 292Flex 13 Sta 304Flex 25 Sta 316Flex 37 Flex 2
Sta 281 Sta 293Flex 14 Sta 305Flex 26 Sta 317Flex 38 Flex 3
Sta 282 Sta 294Flex 15 Sta 306Flex 27 Sta 318Flex 39 Flex 4
Sta 283 Sta 295Flex 16 Sta 307Flex 28 Sta 319Flex 40 Flex 5
Sta 284 Sta 296Flex 17 Sta 308Flex 29 Sta 320Flex 41 Flex 6
Sta 285 Sta 297Flex 18 Sta 309Flex 30 Sta 321Flex 42 Flex 7
Sta 286 Sta 298Flex 19 Sta 310Flex 31 Sta 322Flex 43 Flex 8
Sta 287 Sta 299Flex 20 Sta 311Flex 32 Sta 323Flex 44 Flex 9
Sta 288 Sta 300Flex 21 Sta 312Flex 33 Sta 324Flex 45 Flex 10
Sta 289 Sta 301Flex 22 Sta 313Flex 34 Sta 325Flex 46 Flex 11
Sta 290 Sta 302Flex 23 Sta 314Flex 35 Sta 326Flex 47 Flex 12
Figure 2-8: DSS Map 6 (MFIME)
Flex 1
CO Line 1 CO Line 13Flex 13 CO Line 25Flex 25 CO Line 37Flex 37 Flex 2
CO Line 2 CO Line 14Flex 14 CO Line 26Flex 26 CO Line 38Flex 38 Flex 3
CO Line 3 CO Line 15Flex 15 CO Line 27Flex 27 CO Line 39Flex 39 Flex 4
CO Line 4 CO Line 16Flex 16 CO Line 28Flex 28 CO Line 40Flex 40 Flex 5
CO Line 5 CO Line 17Flex 17 CO Line 29Flex 29 CO Line 41Flex 41 Flex 6
CO Line 6 CO Line 18Flex 18 CO Line 30Flex 30 CO Line 42Flex 42 Flex 7
CO Line 7 CO Line 19Flex 19 CO Line 31Flex 31 CO Line 43Flex 43 Flex 8
CO Line 8 CO Line 20Flex 20 CO Line 32Flex 32 CO Line 44Flex 44 Flex 9
CO Line 9 CO Line 21Flex 21 CO Line 33Flex 33 CO Line 45Flex 45 Flex 10
CO Line 10 CO Line 22Flex 22 CO Line 34Flex 34 CO Line 46Flex 46 Flex 11
CO Line 11 CO Line 23Flex 23 CO Line 35Flex 35 CO Line 47Flex 47 Flex 12
Figure 2-9: DSS Map 7 (MFIME)
Flex 1
CO Line 49 CO Line 61Flex 13 CO Line 73Flex 25 CO Line 85Flex 37 Flex 2
CO Line 50 CO Line 62Flex 14 CO Line 74Flex 26 CO Line 86Flex 38 Flex 3
CO Line 51 CO Line 63Flex 15 CO Line 75Flex 27 CO Line 87Flex 39 Flex 4
CO Line 52 CO Line 64Flex 16 CO Line 76Flex 28 CO Line 88Flex 40 Flex 5
CO Line 53 CO Line 65Flex 17 CO Line 77Flex 29 CO Line 89Flex 41 Flex 6
CO Line 54 CO Line 66Flex 18 CO Line 78Flex 30 CO Line 90Flex 42 Flex 7
CO Line 55 CO Line 67Flex 19 CO Line 79Flex 31 CO Line 91Flex 43 Flex 8
CO Line 56 CO Line 68Flex 20 CO Line 80Flex 32 CO Line 92Flex 44 Flex 9
CO Line 57 CO Line 69Flex 21 CO Line 81Flex 33 CO Line 93Flex 45 Flex 10
CO Line 58 CO Line 70Flex 22 CO Line 82Flex 34 CO Line 94Flex 46 Flex 11
CO Line 59 CO Line 71Flex 23 CO Line 83Flex 35 CO Line 95Flex 47 Flex 12
Figure 2-10: DSS Map 8 (MFIME)
Flex 1
CO Line 97 CO Line 109Flex 13 CO Line 121Flex 25 CO Line 133Flex 37 Flex 2
CO Line 98 CO Line 110Flex 14 CO Line 122Flex 26 CO Line 134Flex 38 Flex 3
CO Line 99 CO Line 111Flex 15 CO Line 123Flex 27 CO Line 135Flex 39 Flex 4
CO Line 100 CO Line 112Flex 16 CO Line 124Flex 28 CO Line 136Flex 40 Flex 5
CO Line 101 CO Line 113Flex 17 CO Line 125Flex 29 CO Line 137Flex 41 Flex 6
CO Line 102 CO Line 114Flex 18 CO Line 126Flex 30 CO Line 138Flex 42 Flex 7
CO Line 103 CO Line 115Flex 19 CO Line 127Flex 31 CO Line 139Flex 43 Flex 8
CO Line 104 CO Line 116Flex 20 CO Line 128Flex 32 CO Line 140Flex 44 Flex 9
CO Line 105 CO Line 117Flex 21 CO Line 129Flex 33 CO Line 141Flex 45 Flex 10
CO Line 106 CO Line 118Flex 22 CO Line 130Flex 34 CO Line 142Flex 46 Flex 11
CO Line 107 CO Line 119Flex 23 CO Line 131Flex 35 CO Line 143Flex 47 Flex 12
Figure 2-11: DSS Map 9 (MFIME)
Related Features
Attendant Positions - page 2-11
Station Flexible Buttons - page 2-201
Hardware
DSS/BLF Console Flex 1
CO Line 145 CO Line 157Flex 13 CO Line 169Flex 25 CO Line 181Flex 37 Flex 2
CO Line 146 CO Line 158Flex 14 CO Line 170Flex 26 CO Line 182Flex 38 Flex 3
CO Line 147 CO Line 159Flex 15 CO Line 171Flex 27 CO Line 183Flex 39 Flex 4
CO Line 148 CO Line 160Flex 16 CO Line 172Flex 28 CO Line 184Flex 40 Flex 5
CO Line 149 CO Line 161Flex 17 CO Line 173Flex 29 CO Line 185Flex 41 Flex 6
CO Line 150 CO Line 162Flex 18 CO Line 174Flex 30 CO Line 186Flex 42 Flex 7
CO Line 151 CO Line 163Flex 19 CO Line 175Flex 31 CO Line 187Flex 43 Flex 8
CO Line 152 CO Line 164Flex 20 CO Line 176Flex 32 CO Line 188Flex 44 Flex 9
CO Line 153 CO Line 165Flex 21 CO Line 177Flex 33 CO Line 189Flex 45 Flex 10
CO Line 154 CO Line 166Flex 22 CO Line 178Flex 34 CO Line 190Flex 46 Flex 11
CO Line 155 CO Line 167Flex 23 CO Line 179Flex 35 CO Line 191Flex 47 Flex 12
Cancel Feature
Description
The System Attendant can cancel features such as DND, Call Forwarding, and Pre-selected messages that are active at other stations.
Operation
To deactivate DND/Call Forward/Pre-selected Message for other stations:
1. Press [PGM]. The [PGM] LED flashes and the [SPEAKER] LED lights steady.
2. Dial Attendant Station Program code [052].
3. Dial the desired station range or the same station number twice for a single station.
4. Press [SAVE]. Confirmation tone sounds and Attendant station goes to idle status automatically.
Related Features
Attendant Positions - page 2-11
Call Forward - page 2-82
Do Not Disturb - page 2-129
Intrusion
Description
An Attendant can intrude upon an active station conversation. When the Attendant intrudes an Intrusion Tone is provided, if assigned, and a conference is established between the Attendant, station, and the CO/IP party. Intrusion can only be activated using an {ATD INTRUSION} flexible button.
Operation
To assign an {ATD INTRUSION} flexible button:
[PGM] + {FLEX} +[PGM] + [86] + [SAVE]
To activate attendant intrusion while receiving busy on an Intercom call:
Press {ATD INTRUSION} flexible button. Intrusion Warning Tone is provided to the busy station, then a three-way conference is setup.
Conditions
» If an Attendant presses the {ATD INTRUSION} flexible button while receiving DND tone, the system will activate DND Override.
» The conditions of the Conference feature apply.
LCD Display Format Control
Description
The System Attendant can select the format of the time and date provided to the LCD of all IP Keysets in the system.
The System Attendant can select (toggle between) two formats for both time and date. The formats are:
Date: Month/date/year or Year/month/date Time: 12-hour or 24-hour (military)
Any station user can select (toggle between) two formats for the language to be displayed on the station’s LCD. The two formats are:
English
Operation
SYSTEMATTENDANT
To Change LCD Date Format (toggle):
1. Press [PGM]. The [PGM] LED flashes and the [SPEAKER] LED lights steady.
2. Dial the Date Display Format program code [042].
To Change LCD Time Format (toggle):
1. Press [PGM]. The [PGM] LED flashes and the [SPEAKER] LED lights steady.
2. Dial the Time Display Format program code [043]. STATIONUSER
To Change Language Format (toggle)
1. Press [PGM]. The [PGM] LED flashes and the [SPEAKER] LED lights steady.
2. Dial the language Display Format program code [71] to toggle between English and a second language that has been selected in PGM 169, Btn 3 programming.
Conditions
» The formats can also be changed in Admin programming.
Related Features
Attendant Positions - page 2-11
Push-To-Talk Paging
Description
Each IP Keyset can be assigned as a member of one or more of the system's nine Push-To-Talk page groups. The IP Keyset user may log-in or log-out of any one or all PTT groups to which it is assigned. Once logged in, the user may place or receive one-way page announcements to/from other users who are logged in to the same PTT group. To place a PTT page announcement, the user must press and hold the {PTT} Flex button.
An Attendant may log other stations in and out of PTT groups.
Operation
IP Keyset
To assign a {PTT} Flex button:
[PGM] + {FLEX} + [PGM] + 99 + [SAVE] To log-in to a PTT group:
1. Dial [#0], the PTT Log-in/out code.
2. Dial the desired PTT group number (1-9 and 0 for all groups). To log-out of the PTT group(s):
1. Dial [#0], the PTT Log-in/out code. 2. Dial [*].
To place a page to the active PTT group: 1. Press and hold the {PTT} Flex button.
2. After confirmation tone make page announcement. ATTENDANT
To log other stations in to a PTT group: 1. Press [PGM].
2. Dial [077], the Attendant PTT log-in/out code. 3. Dial the desired station range.
4. Dial the PTT group number (1-9 and 0 for all groups). 5. Press [SAVE].
To log other stations out of a PTT group: 1. Press [PGM].
2. Dial [077], the Attendant PTT log-in/out code. 3. Dial the desired station range.
Conditions
» Conditions associated with Internal/External & All Call Page apply to Push to Talk paging.
» To access PTT paging, the station must be permitted access to system paging, PGM 111, Btn 7.
» If allowed access to all PTT groups, a station may log-into all groups (PTT group 0) to place announcements to all groups simultaneously and receive announcements from any group.
» A station can only log-in to PTT groups to which it is assigned as a member. » The station must have a {PTT} button to place or receive PTT
announcements. The WiFi phone has a fixed PTT button.
» The station may be assigned and logged in to the default active PTT group in the system database.
Related Features
Paging
Hardware
IP Keyset
System Clock Set
Description
The System Attendant can set the system Time/Date.
Operation
Traffic Analysis - Overview
Description
The system will monitor, store, and output various traffic statistics for system resources. Output can be provided periodically or upon request. The output can be used to:
Monitor and evaluate system performance.
Observe usage trends and recommend possible corrective actions, as needed.
Determine possible trunk problems (e.g., blocking level too high). Justify system updates and upgrades, when appropriate.
The System Attendant can enable Periodic Reporting. Once enabled, the system will continue to monitor and output the requested report until canceled. On demand reports selected by the System Attendant are output upon request once. The Traffic Report is collected and sent to the defined RS-232C port.
System resources covered by the Traffic Reports are:
- Attendant Traffic Report - Auto Attendant Traffic Report - Call Hourly & Total Report
- H/W Unit Usage Summary Report - CO Traffic Peak & Hourly Report - IP Call Traffic Report
Individual Traffic Reports cover one of five Analysis Periods. Table 2-1: Analysis Period Codes
1 = Today's peak activity hour (during the last 24 hours)
2 = Yesterday's peak activity hour (during 24 hours previous to today’s period) 3 = Last hour activity
Traffic Analysis - All Summary Reports
Operation
SYSTEMATTENDANT
To print All Summary Traffic Reports:
1. Press [PGM].
2. Dial the Attendant Station Program code [0121].
3. Select an Analysis period (1-5). Refer to Table 2-1 on page 2-41. 4. Press [SAVE].
To print All Summary Traffic Reports periodically:
1. Press [PGM].
2. Dial Attendant Program dial code [0122].
3. Select an Analysis period (1-5). Refer to Table 2-1 on page 2-41. 4. Select the hour the output is desired.
5. Press [SAVE].
To cancel periodic print All Summary Traffic Reports:
1. Press [PGM].
2. Dial Attendant Station Program code [0123]. 3. Press [SAVE].
Conditions
Traffic Analysis - Attendant Traffic Report
Description
Attendant Traffic Report -- This report covers Attendant’s service with statistics for all Attendants. The following Table describes the report fields.
Attribute Description
Analysis Start Hour The starting time (24-hour clock) for the Analysis Period. Attendant Number The station number of Attendant.
Total Calls The total number incoming calls except CO/IP Ring Group ring & Hold Recall ring.
Calls Answered The number of calls answered by all active Attendant during the Analysis Period.
Calls Lost The number of calls offered to active Attendant that disconnect before answer. Calls, which disconnect while on hold, are not considered Lost for this report.
Calls Held-Lost The number of calls placed on hold by the active Attendant that disconnect while on hold. The Calls Held-Lost includes calls which time out and recall the Attendants.
Calls Held The number of calls that are answered by the Attendants, and subsequently placed on hold by the Attendants. Time Available The time during which the Attendant is not talking on calls
but are available to handle new calls (minutes).
Time Talk The total time, during the Analysis Period, the Attendant was active or talking on a CO/IP (minutes). Talk time does not include ring duration.
Time Held The total amount of time (seconds) that the Attendant has calls on hold.
Time No Answer The average amount of time that calls spend in queue and/ or ring at the Attendant before the call is Lost (secs). Speed of Answer The average elapsed time from the Attendant terminating
Operation
SYSTEMATTENDANT
To print the Attendant Traffic Report:
1. Press [PGM].
2. Dial Attendant Station Program code [0124].
3. Select an Analysis Period (1-5). Refer to Table 2-1 on page 2-41. 4. Press [SAVE].
Conditions
» A peak hour is the hour when a system has the most call volume.
Related Features
ACD Agent Reports - page 2-58
SMDR - page 2-194
Hardware
An RS-232 compatible device to collect ASCII data.
Traffic Analysis - Auto Attendant Traffic Report
This report provides call handling statistics for the VSF Auto Attendant.
Operation
SYSTEMATTENDANT
To print the Auto Attendant Traffic Report on demand:
Traffic Analysis - Call Hourly and Call Summary Reports
Description
Call activity statistics are provided in Call Hourly and Call Summary Reports.
Call Hourly Report
This report covers hourly & total completed call activity for the select Analysis Period.
Call Summary Report
This report covers call activity totals for all Analysis Periods.
Operation
SYSTEMATTENDANT
To print the Call Activity Reports:
1. Press [PGM].
2. Dial Attendant Station Program code [0126].
3. Select an Analysis Period (1-5). Refer to Table 2-1 on page 2-41. 4. Press [SAVE].
Related Features
ACD Agent Reports -page 2-58
SMDR - page 2-194
Hardware
Traffic Analysis – H/W Unit Usage Summary Report
Description
This report covers usage statistics for Hardware (H/W) resources. The following Table describes the report fields.
Operation
SYSTEMATTENDANT
To print the H/W Unit Usage Summary Report:
1. Press [PGM].
2. Dial Attendant Station Program code [0127].
3. Select an Analysis Period (1-5). Refer to Table 2-1 on page 2-41. 4. Press [SAVE].
Attribute Description
Type The type of Hardware resource
Number of Unit The total number of installed Hardware resources of this type. Analysis Start
Hour The starting time (using 24-hour clock) of the last hour or the hour with the highest Peak usage. Total Requests The system-wide total number of usage requests during the listed hour. The total number of requests is calculated by incrementing a counter for each request.
Traffic Analysis – CO/IP Grp Summary & Hourly Reports
Description
This report provides summary peak CO/IP Group activity statistics grouped on an hourly basis for the select analysis period. The following Table describes the report fields.
Operation
SYSTEMATTENDANT
To print the CO Group Summary Report:
1. Press [PGM].
2. Dial the Attendant Station Program code [0128].
3. Select an Analysis Period (1-5). Refer to Table 2-1 on page 2-41. 4. Press [SAVE].
Attribute Description
Peak Hour for the
CO Group The hour during the today that has the largest total usage for the CO Group. Number of COs The number of COs in the CO group.
Total Usage Total usage (in minutes) for all COs in the CO group. Represents the total time the CO/IP are busy (with calls) during the one-hour measurement period. Total usage measures each time a CO/IP is seized for use by an incoming call (whether it is picked up or not) or an outgoing call (only after digits have been dialed).
Total Attempts The number of incoming and outgoing attempts carried on the CO group. Incoming
Attempts The number of incoming attempts carried on the CO group. Outgoing
Attempts The number of outgoing attempts carried on the CO group. Group ATB (All
Trunks Busy) The number of calls offered to a CO group that all trunks are busy in the group Calls rejected for authorization reasons are not included. Percentage All
COs Busy The percentage of time that all COs in the CO group were simultaneously in use during the measurement interval. Percentage Fail
to Attempt Outgoing
To print the CO Group Hourly Report:
1. Press [PGM].
2. Dial the Attendant Station Program code [0129]. 3. Enter CO Group Number.
Related Features
ACD Agent Reports - page 2-58
SMDR - page 2-194
Hardware
An RS-232 compatible device to collect ASCII data.
Voice Store & Forward (VSF)
Description
The Voice Store & Forward (VSF) module provides the hardware and software to record voice to memory and forward the voice to the appropriate terminal. System prompts, date, time, etc. are stored in the VSF in several languages. The system selects the language to be used based on the "Country Code" assigned in the system database.
AUTO ATTENDANT ANNOUNCEMENTS
Description
5. Dial [#]. The prompt plays "Record your message" and a beep tone is provided. Start recording using the Mic/Handset.
6. When the announcement recording is complete, press [SAVE].
Confirmation tone sounds and you can record another announcement.
To delete system announcements at Attendant station:
1. Press [PGM].
2. Dial the Attendant Station Program code for AA recording [06]. 3. Dial the desired announcement number (01-20). The current
announcement, if any, is played.
4. Press [SPEED] during playback to delete the announcement. Confirmation tone sounds.
Conditions
» There are no individual time limits for the AA announcements. However, the system VSF has a maximum storage capacity of 120 minutes.
» If the VSF is not installed, it is not possible to record AA announcements and such attempts will produce an error tone.
» If, during recording of an announcement, the user returns to idle (goes on-hook) without saving the announcement, the new recording is discarded.
» To record or delete, all the VSF ports must be idle, otherwise a busy tone sounds.
» External callers to the system will hears Ring Back Tone the system answers the call and the VSF AA announcement is started.
» Up to 500 VSF announcements can be recorded including User greetings and the 20 VSF AA announcements.
» If the VSF memory reaches full capacity while recording, the recording up to the memory-full state is saved.
Related Features
Auto Attendant Transfer - page 2-51
Automatic Call Distribution - page 2-56
Caller Controlled Routing - page 2-50
Remote Message Retrieval - page 2-225
Station Groups - page 2-203
CALLER CONTROLLED ROUTING
Description
When a call comes into the system through a DID or DISA line, the external user may receive a recorded Voice Store & Forward Auto Attendant (VSF AA) announcement. By pressing one digit, a user may access a station, station group, Speed Bin, Page Zone, other destination, or another level of the Caller Controlled Routing (CCR) Audio Text table.
The Auto Attendant monitors digits dialed by the caller as input for routing instructions. The system routes the call based on the CCR Audio Text Table instructions for the received digit. The caller can route through a multi-level Audio Text Table of up to 20 levels or multiple smaller Tables may be defined.
Operation
To activate CCR after the VSF AA announcement is played to the caller:
1. Caller dials a digit to select the desired routing option. The system waits the period of time set on the CCR Analysis Timer for possible additional station number digits.
2. At the expiration of the CCR Analysis Timer setting, the call is routed as defined in the CCR Audio Text Table.
Conditions
» The external user may dial any time during a VSF Auto Attendant
announcement and must dial prior to expiration of the CCR Analysis Timer. » If the external caller dials more than a single digit, the call is routed based
on the TeleniumIP System numbering plan.
AUTO ATTENDANT TRANSFER
Description
The Auto Attendant can request the incoming caller to dial a station, dial [#] to access the caller’s mailbox, or dial a single digit for automated routing based on CCR Audio Text Tables. When the caller dials a station number, the Auto Attendant stores the digits until the station number is complete. Using the station number dialed, the Auto Attendant will complete an unsupervised transfer to the dialed station number.
Operation
Auto Attendant Transfer operation is automatic when digits are received from caller.
Conditions
» At the entry-level, the caller must begin dialing within the Dial tone timer and subsequent digits must be dialed within the Inter-Digit Timer.
» If the station number dialed is not recognized, the "Invalid Entry" prompt is played.
» When the DISA Retry Count limit is reached, the call is sent to the Attendant.
Related Features
Caller Controlled Routing - page 2-50
