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General Negative Feedback

In document Evaluation of the IowaCare Program: (Page 142-160)

I feel if you send $2.00 to all 6400 people to take part in this survey it cost $12,800.00 and I feel that money could have been used in a better spot.

I just hope that I can get some better health care plan for myself, and again IowaCare sucks. I can’t get dental care at all, or eye care. I would have to have small kids and I don’t (Dame) it’s just me by myself.

I need help. I had moved up here from Milwaukee, Wisconsin because I had lost everything: my house, everything. NO job or money, my daughter moved me up here. I really don’t like it up here. There is so much that I would like TO!!! say. I can’t write a book!!! on me!!!

I have sinus infection and have had x-rays of my sinus's (when I had bronchitis! but not my lungs!) and a cat scan. But then PA gave me 1 1/2 years of medicines that haven't worked on me for 20 years.

They use different names but they were all ineffective amox, sulfa based (now I'm allergic to it) and 2 packs (250mg) though I tell them it doesn't work. Usually before I came to this clinic I get sinus infection once a year and 14 days of 850mg augmentation would fix it. Now that didn't work after I'd ha this since may, 2012 and they wouldn't give me any medicine for 6 weeks in august saying it was a virus (it wasn't of course no sneezing or itchy eyes, no allergies.) so I got bronchitis and pneumonia. (illegible) gave me a 2 pack 250 mg for lungs, nothing for Sinuses so I got Sinuses again. Now I get yeast infection from medicine (due to weak medicines) so they won't give me anything. They tell me to wait 4 for ENT.

I don't want Krause for P.A. but I don't want to go through hearing process I've requested to see a physical and they so no. I'm disgusted with their efforts. I've been needlessly sick for 1 1/2 years with this. When 14 days of Aug. would have fixed it. They seldom give Aug. and then only for 10 days of it for Sinuses. Too short, too late!

I've been on IowaCare 4 years I've asked several times to no avail. I'd like a plastic not paper IowaCare card. IowaCare Key ID Please. Thank You

After going to Clarksville I was told to go to Iowa City twice. Both times when I was there I was told there was something then later told there was not. The last time I went to Iowa City I was told to call two times a day and showed how. A week later I asked what to x because it hurt so bad and I could not even walk. And I asked about a drug Flomax that I was NEVER told about that (to then) I was

supposed to be taking. I asked Iowa City about August 8, 2011 as of yet I have not gotten an answer.

As for all the pain I had after prostate exam and twice saying it felt like I was stuck by a knife and twice being asked oh that hurts. I have given up on IowaCare, Clarksville, Waterloo and Fort Dodge, and I am now caring myself. After all the non-answers I did my own research. After three months of (illegible) 625 once a day all the problems I had are gone, which I told them what was wrong, but I was told how would you know, you are a doctor? So with that said, if you want to hear me complain about how I did not and was not told anything feel free to ask. As far as IowaCare though, it is better than nothing, but not by much. As I am white, male, under 64 and I was told I’m not allowed much. But if I spoke

sparingly or pretended to not know English I’d have all kinds of stuff thrown at me. Too bad your questions only went back six months, if it went back one year I wouldn’t sound as nice as I have.

Doctor visits were scheduled too far apart. Long drive to be told something that could be said over the phone. Doctor seemed stumped and began trying very simple tests. Eventually got surgery that doctor approved. Saw no difference after surgery so I went to a specialist at the Mayo Clinic and was told the surgery was unnecessary and would actually make my problem worse. Specialist at Mayo Clinic discovered what was wrong after one week while specialist in Iowa City took around a year with no

New policies re: emergencies and payments for ER visits on IowaCare. I pay a premium and I think ER visits should be covered. (3) Paying for parking at U. Iowa hospital. (4) Restrictions on what is covered under IowaCare (example: insomnia is not covered). (5) Restrictions on what hospital I can use

(especially in an emergency!). It would be very helpful to have a local doctor, sometimes we’ve been unable to go out of town. (6) Restrictions on prevention-oriented medical tests (example: PAP smears are covered only once every three years). (7) All of the services are in Iowa City, a long drive away. It is costly to go to the doctor or for tests. This adds to the cost of the health insurance and to get an income tax deduction for mileage and for care outside of Iowa City is only tax deductible for $3,800 and over, for state of Iowa taxes.

Need dental work. I have periodontal disease, also heart problems and H.B.P. But doctor never filled out my FMLA papers so my work denied me, so therefore had to cancel my surgery. Also that kind of money, $3,700, is hard to come up with after my heart attack in November 2011, it cost me $138,000, my insurance covered a lot but still owe $8,000 to Air Evac. I’m living paycheck to paycheck and having problems making ends meet.

I am very disappointed with IowaCare. I made an appointment, got the worst male Doctor I've ever seen, so I called Iowa City to see if I could come there I got an no answer. They said IowaCare was booked up and behind so I called Crescent again and ask for a lady Doctor that took a year. Also I wanted a mammogram cause I just had aunt pass away last year this time at the age of 51 they told that things were booked up and that may take a year or so, and I'm still waiting so any way. I'm doing my best to keep myself healthy and ask God to lead me in the direction of where he wants me to go and when he calls me home that would be the best thing ever I won't have to worry about any of this thank you and God bless.

We’re the ones that won’t know we have cancer until it’s too late.

We were getting good care until we were directed to Fort Dodge blood test and x-rays were ordered IowaCare did not cover these tests, although they had been covered in the past. I have never received any results even though I called several times. I ended up paying for the tests and needless to say I will never go to this facility again. That was Jan '12 and here it is Nov '12 and still no results from them.

Was not impressed with Dr. XXX at all!! Tried to express this with a supervisor back in September and got nowhere. I received better care and more timely appointments at Broadlawns in Des Moines under IowaCare.

Very few places accept it, no medications are paid for, no chiropractic coverage. At the ER, doctors are not covered.

Use free clinic more these days because I can get free meds, closer to home and no $3.00 co-pay. I really like that you have a van for Iowa City. I really think you need more drivers, not less. It’s hard enough to get gas money to make it to Fort Dodge. I really think if an IowaCare doctor sends you for an x-ray or lab work, they should tell you if you are responsible for that bill. I have an x-ray bill from the hospital that went to collection agent. I have problems getting co-pay and gas money. I have not worked in over a year and SSI turned me down and no one will hire me in my present health condition.

Right now I have nothing but problems and no solutions. I need a CPAP machine but can’t afford it and IowaCare doesn’t cover it.

Also when they fill prescriptions they don't call to let you know if they have been filled or not and some prescriptions they will only go 30 days at a time and you have to have doctor approval every time for pain medications.

They checked my hearing at last visit - but no one talked about failing test in left ear. And I have arthritis stage 4 in left knee (x-ray was done in Iowa City Hospital) but no one has sent me to specialist for it.

Am sure right knee is the same. Wish they would follow up with this.

You have a serious problem when it comes to colonoscopies. Hospitals usually require the person receiving the colonoscopy to be accompanied by a person to see them back home. Some people have no one who can accompany them to the hospital for the procedure and then home. This needs to be changed somehow. I am one such person.

Yes I would like to comment about IowaCare. I live in Norwalk Ia. I was going to Ia. City. I got excellent care. I just had a hard time getting to Iowa City but all my care was great. I had neck surgery, excellent care! Follow up at Pain Clinic all needs met. Then I was transfer to Broadlawns. It takes so long to get into a family doctor Then when I see a Doctor she took me off of meds. I have had for years for depression and anxiety. I have trouble sleeping and she the doctor would not help me she wanted me to take Vitamin D. High Blood pressure med and lose weight! Would not listen to my problems or wellbeing. I need to be recheck for my neck surgery and to see pain clinic for follow up. She didn't care.

I have went to walk in Clinic and had to wait 2 to 5 hours to be see and these Doctors help with the problem at hand. But not been check on my neck and mental depression problems. This is the first time I have had state help and in Iowa City it was great care. Broadlawns is overwhelmed and too busy to help or care for you and you needs. I am thankful for what they had did in just need to get my neck follow up done and get back to work.

I used to be on state papers, it was better then. Its changed for the worse. I wish it would go back to the way it was.

If they would take care of the problems. The doctor just gives you prescription medicine.

I would not recommend IowaCare to my worst enemy! A person does not get the care they need or deserve. I need certain things-procedures and surgeries and tests and cannot get what I need

approved. If so, I have to go to another part of the state for care- I hate that! I have a family to care for and transportation is a major problem. I miss my reg. doctor so much - he knows everything about me and knows exactly what to do. Wish you would pay for him. IA are is not helpful at all - it degrades a person. I live in constant, severe pain because my IowaCare doctor says there is nothing she can do for me. My regular doctor sure would help me. But I can't see him because of this stupid insurance. He hates IowaCare and say it is worthless and doesn't help people. I so totally agree. I wish I could afford to do something else, this is sooo terrible!! [Signed name and address]

I would like to see Broadlawns make appointments for longer than a month in advance-right now you have to wait a month before you want the appointment to make the appointment.

IowaCare is like having nothing. You do not get help that you need.

IowaCare is not a health care plan. It’s a band aid station. Care is bad, doctors discriminate.

IowaCare sucks

My only concerns at IowaCare not only for myself but all who are on it is that it can be too restrictive.

Broadlawns pharmacy is just awful.

Crescent Community Health Care Center is not a very good health care provider why because the doctor refused to my treatment.

Art of listening, having some compassion. Does she know these tools: screaming in pain, leg is locked, body is cold, no sleep, coughing 4 years. My prescription was: (leg) walk more, coughing (drink more water), sleep (go to bed same time). Lack of sleep has been ongoing (over 15 years). Pain in left

chemicals and cleaning chemicals. I can’t be near incense. The lack of sleep - may be part of body temp is 96.8. I am taking different herbal remedies. This is a two-hour drive one way, plus expensive food, parking, etc. Truthfully, God is the answer. Rudeness is-- She leaned back against the counter, crossed her arms, blank look in her eyes like I wasn’t worth needing her help. Taking over-the-counter drug has warning. (Illegible) problem then what—you can’t fix this problem either!

I am slightly overwhelmed by the size of UIHC. I was hoping IowaCare might re-locate to the new Coralville location I must say all personnel are extremely helpful and caring

It took me 3 weeks to get into Council Bluffs doctor for IowaCare, doctor referred me to Dr. XXX at Broadlawns which took another 4 weeks. I missed 4 weeks of work because of this situation. Once I finally got to see Dr. XXX everything was so much better. I received EXCELLENT care at Broadlawns.

My doctor in Council Bluffs is a ****! I will not go back to him. After my all in June I began having severe headaches and neck pain. Doctor in Council Bluffs took an x-ray of neck in September and when he saw I had a metal plate in my neck from a fusion I had done in 2009, he yelled at me and told me he couldn't do anything to help me!! I left and refuse to go back. Now I live with these headaches and neck pain on a daily basis. I am bettering myself today and trying to get a better job that offers health

insurance so I can get off IowaCare.

I am unable to work due to an anxiety disorder. Before IowaCare, my parents had to cover my medical expenses and with three younger ones at home it hasn’t been easy. They are currently paying on a

$7,000.00 hospital bill for two surgeries I had done years ago. I put off dental and medical care

because of the cost. Then I heard about Crescent Community Health and started going there for dental care. They have always treated me well and referred me to Iowa City when it was something they couldn’t handle. The medical care hasn’t been as good. I went in for chronic back pain due to scoliosis, and after a two-minute exam was told to take Ibuprofen because it wasn’t that bad. No x-rays to

determine how bad. I don’t think living on Advil is good for anyone. Two months ago I went in for a growth on my ear. Had it removed years ago (one of the surgeries my parents are paying for). The doctor said he would refer me to a dermatologist at Iowa City. They (Iowa City) would contact me to set up an appointment. Have never heard anything since. The medical care at Crescent was definitely not as good as the dental. Seemed more concerned with living conditions and such than actual medical problem. Do appreciate IowaCare though. Sorry, misplaced questionnaire.

Iowa City Need to be like Council Bluffs

IowaCare has way too much red tape to get things resolved. Some say you're covered on money issues, then someone says you're not.

IowaCare is okay, but don't feel the doctors care as much when you have this insurance. Hard to even pay for this when you have no $. Wish a person would get more respect on this insurance.

Only concern is not being able to get a hold of someone at university. I didn't know numbers in the book-I wrote down now.

Not all problems have reported to health care doctor, problems incurred were from billing department at Council Bluffs community clinic not doctors.

Very hard to get into specialists. Don’t mind a home base but it seemed easier to get appointments when main doctor was in Iowa City.

Nobody cares is really what this program should be called. I've never had so many problems trying to reach my doctor. Every time I call for any reason I never get to speak to a person. I leave message 2-3 x's during a week and they didn't call me back for2 weeks. Now I'm getting bills for my last 2 physical therapy appointments at Broadlawns Hospital. I can't find out why IowaCare won't pay. I am receiving bills from Quest Diagnostics for blood work my doctor ordered because IowaCare won't pay. Plus the doctor just do more blood work and they probably won't pay for that either. I do not have a job and I

can't pay these bills. I am now seeking Mental Health services due to stress. Being put on Lyrica by my IowaCare doctor was really bad because I ran out due to lack of medical assistance and am finally coming out of the withdrawals from the medication. I will never take this Lyrica again. Depression &

anxiety came from the lack of poor healthcare. And I believe that severe body pain ranks right up there with it all.

My provider did not know where to send me for a mammogram. I was supposed to have one in January but when you switched the program it was canceled so I still haven't had one.

Need a follow up mammogram but couldn't get appointment that worked with my schedule. I have IBS but no one is looking for the cause only treating the symptoms. I see a PA -have not seen a Dr.

My husband was very disappointed that when I had surgery, no one from surgery department called to let him know how I was doing.

I am supposed to every six months have a mammogram. I just wish they would send a letter with appointment when it is time to go again because it’s hard to get in sometimes.

I had a heart attack March 22, 2012, Iowa City won't help me! Never had a stress test, heart check out etc.

I have a lot of pain and the doctor won't give me anything for my pain. I get headaches bad and have nothing to help me feel better.

I have a lot of things wrong but if I could be seen on a regular most or all of my issues could have been fixed or controlled where I wouldn't be so bad right now.

I have other problems with my health such as passing out, weight gain, no sex drive, breathing, but get very disappointed when doctors aren't listening to what you are telling them.

I made an appointment and called for directions and it said the office as closed. The doctor printed out a sheet saying what was wrong with me, but explained nothing. No flu shot or pneumonia shot.

IowaCare is almost worthless to me. When I am sick, getting to IowaCare is possible, but days off, time

IowaCare is almost worthless to me. When I am sick, getting to IowaCare is possible, but days off, time

In document Evaluation of the IowaCare Program: (Page 142-160)