On-call groups

The Groups branch displays in its associated view the list of the defined groups.

The groups represented with the icon are the groups in which there is no active team (no team scheduled, team changeover not performed or group in derogation state without redirection of the calls). The groups represented with the overlapped symbol are those in which the active team is not reachable (all operators off duty or with invalid dial numbers).

The order of the groups can be customized in the tree and in the report view associated with the Groups branch.

To move a group, click on its icon with the mouse left button, drag the icon (keeping the mouse button pressed) over the icon of the group AFTER which the group is wished to be moved, and then release the mouse button. To move a group to the first position, drag its icon over the Groups icon.

The list of groups allows some actions to be performed on the selected groups:

 The call of one or several groups simultaneously, meaning the call of the active teams of each of the selected groups.

 The locking of the calls for one or more groups, meaning the forcing to the derogation state of the selected groups, without redirection of the calls to a team.

Tree menu

Program Configuration of the weekly on-call programs (see § 5.6 “On call program”). Add a group Creation of a new on-call group (see

§ 5.4.1 “On-call group properties”). Configuration Configuration of the group list (see § 5.4

“On call groups”).

Associated view menu

Open Open the list of the teams or of the operators of the selected group.

Send a message… Send a message to the operators of the active team of every selected group (see § 6.11 “Sending a message”).

Call locked Locking / Unlocking of the calls of the group (see § 6.16 “Schedule derogation / Call locking”).

Program Configuration of the weekly on-call program of the selected group (see § 5.6 “On call program”).

Rename Change the name of the group.

Delete Deletion of the selected groups. After confirmation, the selected groups and their teams are definitively deleted. The operators assigned to the deleted group are not deleted.

Properties Edition of the properties of the selected group (see § 5.4.1 “On-call group properties”).

The synoptic view associated with each group branch displays either the list of teams of the group or the list of all the operators assigned to the group. The choice of the displayed list is done by clicking on the button of the browsing bar.

To assign users to a group, various methods can be used:

 Directly create a new operator in the group by selection of the Add a user command in the contextual menu associated with the Users view. A dialog box allows the parameters of the user to be configured (see § 5.1.1 “User properties”).

 Use the Paste command of the contextual menu, to insert in the group a list of operators who were prior copied in the clipboard (XML format) from the user list, another group or a team. The copied operators are just assigned to the group. They are not removed from the user list or from the origin group or team.

 Perform a “drag-and-drop” operation: the operators are first selected in the view associated with the Users branch, or any group or team branch, then dragged with the mouse over the icon of the target group. The operators dragged and dropped

are just assigned to the group. They are not removed from the user list. If they are issued from another group or team, they are automatically detached from it, except if the CTRL key is keeping pressed at the dropping time (cursor “+” displayed to signal a copy operation).

When the option Create a team for each user added to a group is validated in the dialog box of group configuration (see § 5.4 “On call groups”), a team is automatically created each time an operator is added to a group, giving it the name of the added operator. It is also possible to directly create a team in a group by using the Add a team command from the contextual menu associated with the group.

The synoptic view which presents the list of the group users displays the duty, availability and relief status of the users in the group:

 The duty status of the operators is signaled by the overlapped symbol for the off- duty operators. The duty status of one or more operators can be switched by using the Off duty command of the contextual menu.

 The status of operators declared as unavailable (during an intervention for example) is indicated by the overlapped symbol . The availability status of one or more operators can be selected by using the Availabilty command of the contextual menu.

 The relief status of the operators in the group is signaled by the overlapped symbol 2 on the icon of the relief operators. The relief status of one or more operators can be switched by using the Relief user command of the contextual menu.

One or more operators can be set off-duty and substituted by using the Substituted by… command in the contextual menu to designate a substitute in the group for the selected users.

The list of the numbers to call for each operator is displayed in the in the report view of the operators of the group.

This view can be used as starting base for the assignment of the operators to the other defined groups or teams of the group, by “drag-and-drop” or “copy-paste” operations.

The order of the operators in the group can be modified. To move an operator, click with the mouse left button on its icon or on its line in the list, drag it, keeping the mouse button pressed, over the operator line AFTER which the dragged operator is wished to be moved, then release the mouse button.

Tree menu

Send a message… Send a message to the operators of the active team of the group (see § 6.11 “Sending a message”).

Call locked Locking / Unlocking of the calls of the group (see § 6.16 “Schedule derogation / Call locking”).

Program Configuration of the weekly on-call program of the group (see § 5.6 “On call

program”).

Add a user Creation of a new operator assigned to the group (see § 5.1.1 “User

properties”).

Add a team Creation of a new team in the group (see § 5.5.1 “Team properties”). Paste Assignment to the group of a list of operators prior copied in the

clipboard (XML format) from the user list, another group or a team. Delete Deletion of the group. After confirmation, the group and its teams

are definitively deleted. The operators assigned to the group are not deleted.

Rename Change the name of the group.

Properties Edition of the properties of the group (see § 5.4.1 “On-call group

properties”).

Team view menu

choice

Open Open the list of the operators of the selected team.

Send a message… Send a message to the active (not relief) operators of the selected teams (see § 6.11 “Sending a message”).

On-call (forced) Begin / End of the redirection of calls (derogation) to the forced team (see § 6.16 “Schedule derogation / Call

locking”).

Team changeoverStart of on-call time (clock in). The name of the operator performing the team changeover is asked for confirmation (see § 6.15 “Team changeover”). This command is only proposed for the teams that are scheduled on the next period.

End on-call End of the on-call period (only for active team). The name of the operator declaring the end of the on-call time (clock out) is asked for confirmation (see § 6.15 “Team changeover”).

Delete Deletion of the selected teams. After confirmation, the selected teams are definitively deleted. The operators assigned to the deleted teams are not deleted.

Rename Change the name of the team.

Properties Edition of the properties of the team (see § 5.5.1 “Team properties”).