Calibration Err Recalibrate
18. Hardware Errors
Panel display Key
Remedial Action (★: Reference fault isolation
procedure or tool) 9-1-1 2014 Cutter unit
fuse is blown.
Call for service.
Power
Cutter unit fuse blowout error ①Replace the cutter driver PCB.
9-2-1 260E Hardware error.
03130031-260E Turn off printer, wait, then
Gap detection failure
Carriage gap calibration has not been carried out, or gap detection is disabled by corrupt calibration data.
①Check to see if the multisensor reference plate (white patch for batch correction) is not soiled and perform GAP CALIB (if soiled, adjust the part after replacing it).
②Replace the multisensor and perform GAP CALIB.
③Replace the carriage unit and perform GAP CALIB.
9-3-1 2618 Hardware error.
03130031-2618 Turn off printer, wait, then turn on again.
Vh voltage error Go to ⑩ (all nozzles on a single- or double-head model not discharging) in ★T03 (P5-3).
9-4-1 2823 Hardware error.
03010000-2823 Turn off printer, wait, then
03130031-291B Turn off printer, wait, then
Lift shift timeout A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.
①Switch off the printer, then back on.
②The carriage cannot travel to the lift drive position.
③The lift drive cam is not engaged.
④Faulty lift drive sensor
⑤Faulty lift drive motor Go to ★4027(P4-23).
9-6-1 291D Hardware error.
03130031-291D Turn off printer, wait, then
Spur cam sensor detection
failure Check the spur cam sensor in IO
mode.
・If OK, check the lifter drive system.
・If NG, replace the sensor.
charact ers)
LCD 1 LCD 2 procedure or tool)
9-7-1 2E21 Hardware error.
03130000-2E21 Turn off printer, wait, then
IEEE1394 interface error Any error has been detected while initializing IEEE1394 at startup.
①Restart the printer.
②Remove and reinsert the PCB and then restart the printer.
③Replace the IEEE1394 PCB.
9-8-1 2E23 Hardware error.
03130031-2E23 Turn off printer, wait, then
Cutter unit failure Check the cutter drive circuit and the cutter unit.
9-9-1 2F11 CR error Call for Service.
Power
An operation order has been issued while the carriage suffered a hardware error.
Go to ★2F26(P4-4).
9-10-1 2F12 LF error Call for Service.
Power On Again
LF Error
LF error
・An operation order has been received while the LF suffered a hardware error.
・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation.
・The sensor could not be detected during an LF operation involving sensor detection.
①Replace the LF encoder sensor.
②Replace the LF motor.
<Supplement>
・If the carriage travels heavy near the stop position, a mechanical load error may be suspected.
・If any other symptom is observed, a feeding sensor may be at fault.
9-11-1 2F13 Hardware error.
03130031-2F13 Turn off printer, wait, then
A/D converter external trigger
output stop (Hardware error 1) Go to ★2F13 (P4-1).
9-12-1 2F14 Hardware error.
03130031-2F14 Turn off printer, wait, then
ASIC register not writable (Hardware error2)
Could not write to the ASIC register on the main PCB.
①Replace the main PCB.
9-13-1 2F16 Hardware error.
03130031-2F16 Turn off printer, wait, then
Mist fan error
The rotation of the mist fan is not detectable.
①Check the bundled wires in the mist fan drive circuit.
②Replace the mist fan unit.
9-14-1 2F17 Hardware error.
03130031-2F17 Turn off printer, wait, then
Platen fan lock detection error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating.
①Check the bundled wires in the platen suction fan drive circuit.
②Replace the platen suction fan unit.
9-14-2 2F17 Hardware error.
03130031-2F17 Turn off printer, wait, then
Suction platen fan error The lock signal has been supplied continuously for 3 seconds or longer, 10 seconds after the platen fan started rotating.
①Check the bundled wires in the platen suction fan drive circuit.
②Replace the platen suction fan unit.
9-15-1 2F1F Hardware error.
03130031-2F1F Turn off printer, wait, then
Purge sensor error (recovery purge motor HP detection error) The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped successfully.
Go to ★2F1F(P4-2).
charact ers)
Large LCD
LCD 1 LCD 2 sequence procedure or tool)
9-16-1 2F20 Hardware error.
03130031-2F20 Turn off printer, wait, then
Cap motor cam positioning error The recovery system has been driven but no sensor interrupt occurs.
The recovery system has been driven to close the cap, but the cap has not been capped successfully.
Go to ★2F1F(P4-2).
9-17-1 2F22 Hardware error.
03130031-2F22 Turn off printer, wait, then
Pump shift timeout
The target position could not be reached within a predicted operation time + 3 seconds during pump operation or no sensor has been detected during a pump operation involving sensor detection.
<Supplement>
・If the carriage travels heavy towards the stop position: A mechanical load error may be suspected.
・Otherwise: The sensor in the purge unit may be at fault.
Go to ★2F1F(P4-2).
9-18-1 2F23 Hardware error.
03130031-2F23 Turn off printer, wait, then
Purge motor error
Pump operation disabledA PWM duty of 100% has lasted for 200 msec in a pump operation.
<Supplement>
・If the motor could not be run at all or has resulted in an error after moving by a slight distance:
A. A mechanical load error may be suspected.
B. The motor or drive circuit may be at fault.
・If the carriage has run more or less out of control result in an error:
A. The encoder sensor may be at fault.
Go to ★2F1F(P4-2).
9-19-1 2F24 Hardware error.
03130031-2F24 Turn off printer, wait, then
Cutter shift timeout error No sensor has been detected during a cutter operation involving sensor detection.
Go to ★2F24(P4-17).
9-20-1 2F25 Hardware error.
03130031-2F25 Turn off printer, wait, then
Carriage motor HP not detectable
Detected only for the wide format.
For the narrow format, the carriage motor HP can be detected when the carriage hits the wall in a full scan following the detection of the HP.
Wide format: Check the CHRP sensor in IO mode and go to ★
A. A mechanical load error may be suspected.
B. The motor or drive circuit may be at fault.
・If the carriage has resulted in an error after moving at a constant speed:
A. The CRHP sensor may be at fault.
・If the carriage has run more or less out of control result in an error:
A. The encoder sensor may be at fault.
charact ers)
LCD 1 LCD 2 procedure or tool)
9-21-1 2F26 Hardware error.
03130031-2F26 Turn off printer, wait, then
Carriage operation disabled
・A PWM duty of 100% has lasted for 200 msec in a carriage operation
・A collision has been detected in a carriage operation (with the speed predicted from the PWM output value having a deviation of 25 ips or more from the actual speed).
<Supplement>
・If the motor could not be run at all or has resulted in an error after moving by a slight distance:
A. A mechanical load error may be suspected.
B. The motor or drive circuit may be at fault.
・If the carriage has run more or less out of control result in an error:
A. encoder sensor may be at fault.
Go to ★2F26(P4-4).
9-22-1 2F27 Hardware error.
03130031-2F27 Turn off printer, wait, then
Carriage shift timeout
The target position could not be reached within a predicted operation time + 3 seconds during carriage operation.
<Supplement>
・If the carriage travels heavy towards the stop position, a mechanical load error may be suspected.
Go to ★2F26(P4-4).
9-23-1 2F28 Hardware error.
03130031-2F28 Turn off printer, wait, then
Lift shift timeout A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.
①Switch off the printer, then back on.
②The carriage cannot travel to the lift drive position.
③The lift drive cam is not engaged.
④Faulty lift drive sensor
⑤Faulty lift drive motor Go to ★4027(P4-23).
9-24-1 2F29 Hardware error.
03030000-2F29 Turn off printer, wait, then
LF feeding motor timeout (cut sheet)
・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation.
・The sensor could not be detected during an LF operation involving sensor detection.
①Replace the LF encoder sensor.
②Replace the LF motor.
<Supplement>
・If the carriage travels heavy near the stop position, a mechanical load error may be suspected.
・If any other symptom is observed, a feeding sensor may be at fault.
9-24-2 2F29 Hardware error.
03030000-2F29 Turn off printer, wait, then
LF feeding motor timeout (roll paper)
・The target position could not be reached within a predicted operation time + 3 seconds during an LF operation.
・The sensor could not be detected during an LF operation involving sensor detection.
①Replace the LF encoder sensor.
②Replace the LF motor.
<Supplement>
・If the carriage travels heavy near the stop position, a mechanical load error may be suspected.
・If any other symptom is observed, a feeding sensor may be at fault.
9-25-1 2F2A Hardware error.
03130031-2F2A Turn off printer, wait, then
Cannot detect the LF home position
The LF home position could not be detected on LF homing during initialization.
①Check the sensor (IO mode check).
②Replace the LF encoder sensor.
③Replace the encoder film.
④Replace the LF motor/belt/adjust the belt tension.
⑤Replace the long flexible cable.
<Supplement>
・If the motor could not be run at all:
A. A mechanical load error may be suspected.
B. The motor or drive circuit may be at fault.
・If the carriage has resulted in an error after moving at a constant speed: The LF home position sensor may be at fault.
・If the carriage has run more or less out of control result in an error, the encoder sensor may be
charact ers)
Large LCD
LCD 1 LCD 2 sequence procedure or tool)
9-26-1 2F2B Hardware error.
03130031-2F2B Turn off printer, wait, then
LF operation failure (LF operation disabled)
A pump duty of 100% has lasted for 200 msec during LF
operation.
①Replace the LF encoder sensor.
②Replace the LF motor.
<Supplement>
・If the motor could not be run at all or has resulted in an error after moving by a slight distance:
A. A mechanical load error may be suspected.
B. The motor or drive circuit may be at fault.
・If the carriage has run more or less out of control result in an error, the encoder sensor may be at fault.
9-27-1 2F2C Hardware error.
03130031-2F2C Turn off printer, wait, then
Cassette shift timeout
・The target position could not be reached within a predicted operation time + 3 seconds during cassette operation.
・No sensor has been detected during a pump operation involving sensor detection.
★Go to 2E25 (P4-16).
<Supplement>
・If the carriage travels heavy near the stop position, a mechanical load error may be suspected.
・Otherwise, the cassette unit sensor may be at fault.
9-28-1 2F2E Hardware error.
03130031-2F2E Turn off printer, wait, then
Roll shift timeout
No sensor has been detected during a roll operation involving sensor detection.
Go to ★200C(P4-8).
9-29-1 2F2F Hardware error.
03800500-2F2F Turn off printer, wait, then
Non-discharge detection error As a result of nozzle checking made by the non-discharge detection unit:
①All 640 nozzles in a nozzle train are non-discharging.
②At least 50 nozzles have been found mismatched in a nozzle train of 640 nozzles since the last session of detection.
<Reference>
The change (between
non-discharge and discharging nozzle counts) noted since the last session of nozzle checking is recorded as a mismatch.
Go to ★2F2F (P4-6).
9-30-1 2F30 Hardware error.
xxxxxxxx-xxxx Turn off printer, wait, then turn on again.
Non-discharge detecting position
error
No detectable region has been found during non-discharge position adjustment.
Go to ★2F2F (P4-6).
9-31-1 2F31 Hardware error.
xxxxxxxx-xxxx Turn off printer, wait, then turn on again.
Non-discharge light quantity
error
A detectable region has fallen to below a certain limit during non-discharge position adjustment.
Go to ★2F2F (P4-6).
9-32-1 2F39 Carriage
Cover is open
.Turn off printer, wait a while, and turn it on again.
Carriage cover error open The carriage cover has opened at a timing at which it is normally closed.
①Close the carriage cover.
②Check the carriage cover sensor.
9-33-1 2F3A Hardware error.
03130031-2F3A Turn off printer, wait, then
Purge unit valve motor error The recovery valve motor has been driven but no movement has been detected within the timeout period.
①Replace the purge unit.
Go to ★2F1F(P4-2).
charact ers)
LCD 1 LCD 2 procedure or tool)
9-34-1 2F3B Hardware error.
03130031-2F3B Turn off printer, wait, then
CS communication error An irrecoverable communication error has occurred
communicating between the CS chip mounted on the ink tank and the main unit.
①Remove and insert the ink tank, or replace the ink tank.
②Check bundled wires in the ink tank unit and the main PCB.
③Replace the main PCB.
9-35-1 4027 Hardware error.
03130031-4027 Turn off printer, wait, then
Lift shift timeout error A lift operation has been executed, but no sensor has been detected or a sensor has remained detected.
①Switch off the printer, then back on.
②The carriage cannot travel to the lift drive position.
③The lift drive cam is not engaged.
④Faulty lift drive sensor
⑤Faulty lift drive motor Go to ★4027(P4-23).
9-36-1 4042 Unknown file.
Check file format.
Turn off printer, wait a while, then turn it on again.
MIT data transfer failure Failed to write MIT data on its transmission.
①Execute “Initialize Paper Type”
from the system settings. (Note:
All paper information will be reset to its factory defaults and additional Paper deleted.).
②Upgrade the firmware in download mode.
③Replace the main PCB.
9-37-1 4049 Unknown file.
Check file format.
Turn off printer, wait a while, then
Wrong transfer ROM data model Files for a different model have been transferred on firmware update.
①Restart the printer in service mode to clear the error (this error won’t occur when FUT is used).
②Start in download mode to upgrade the firmware.
③Replace the main PCB.