The linen and laundry section is responsible for the processing of all reuests for laundry serice, including guest8s laundry and employee uniforms.
The laundry section is usually managed by a Laundry Aanager or superisor and is manned with the following personnel
Jalet !unner - pic*s ups and deliers guest laundry. $orter# mar*er - sorts, classifies and labels laundry items.
Linen attendant - does the recording, storage and issuance of linen. Basher - responsible for washing and drying laundry items. &lat Ironer - does the ironing.
$team Presser - performs steam pressing.
Ery )leaner-spotter - assigned to do dry cleaning and spot remoal.
$eamstress - does mending of guest laundry or employees uniforms. Distribution of Laun#r$ "es!onsibilities:
Lin#n and Laundry Sup#r'isor Basic Function:
Eirects, leads, monitors and controls all actiities coering linen and laundry serice.
Duties and !es"onsibilities:
)hec*s uality of laundry serice; ensures that laundry standards are complied with and that garments are protected from damages.
+nsures the proper use, storage, and maintenance of linen and laundry euipment, tools and supplies.
)hec*s euipment regularly for their condition. Loo*s after their preentie maintenance through periodic cleaning and repair when necessary.
)hec*s and maintains par stoc* reuirements. Aa*es reuisition wheneer needed.
Initiates and superises wee*ly inentory of laundry supplies and other items allocated to his unit. !eports losses and damages and ta*es correctie action against rec*less use of euipment.
$ees to it that laundered items are deliered on time.
Trains, coaches and superises his staff.
)onducts performance ealuation of his subordinates; conducts app raisal interiew.
(ttends to complaints regarding linen and laundry serice.
Performs other related duties as maybe assigned by superior. Lin#n Att#ndant7 ustodian
Basic Function:
$toc*s, stores and issues employees8 uniforms, linens, cleaning supplies, guestroom, and public area amenities.
Duties and !es"onsibilities:
!esponsible for the issuance of uniforms as well as guestroom, restaurant and banuet linens, cleaning materials, supplies as well as guestroom amenities;
ensures that all issued items are properly recorded and accounted for.
!eports to the $uperisor missing articles, losses, brea*ages and damaged items in the linen room.
(ssists the superisor in conducting inentories of linen, general supplies and uniforms.
!esponsible for the proper arrangement and storage of linen, uniforms and general supplies in the linen room.
Performs side duties li*e mending, repair of uniforms and baby-sitting.
!eceies all surrendered linen items; chec*s if they are complete and in good condition; endorses soiled linens to laundry section for laundry.
Performs other related duties as may be assigned by superior. Val#t Runn#r
Basic Function:
!esponsible for pic* up and deliery of laundry items of guests and those for house use.
Duties and !es"onsibilities:
Pic*s up guests8 items for laundry and endorses them to sorter#mar*er for proper classification.
)hec*s laundry items for possible damages and immediately informs guests about it. (lso indicates noted damages in the endorsement record.
Informs the sorter#mar*er about the special instructions of guests regarding the latter8s laundry items.
Helps in sorting finished laundry items that are ready for deliery.
Eeliers processed guests8 laundry ma*ing reference to tag number and room number and ma*es sure these items are deliered on time.
)oordinates with the rooms *eeping superisor for the deliery o f all processed items when guests are not in their rooms.
Informs the laundry office of his whereabouts in case there is any call for pic* up and immediate deliery.
)oordinates with front office#house*eeping regarding information on room changes to aoid wrong deliery.
Helps in *eeping the laundry area clean.
Performs other related duties as may be assigned by his#her superior. Flat8or Iron#r 7 Wran(l#r
Basic Function:
Performs ironing of linen items in the flatwor* machine following the standard procedures.
Duties and !es"onsibilities:
$orts all items by classification before running them through the machine.
Performs pressing and ironing, straightens edges and smoothly presses wrin*les; starts and stops machine according to prescribed procedures.
Inspects and sorts out stains and damaged linens. !efers them to superisor for proper action.
&olds duly accomplished items; counts and classifies them.
Prepares and *eeps records of accomplishments.
)leans wor* areas and machine.
!eports malfunction of machine to superior.
Performs other related duties as maybe assigned by superisor from time to time. Was!#r ;+u#st It#&s<
Basic Function:
(ttends the washing and e%tracting, drying of a ll guests laundry and &") >free of charge@ items.
Duties and !es"onsibilities:
!eceies laundry items of guests from the sorter-mar*er.
$orts and classifies items according to *ind, color, and degree of dirt.
Inspects items for damages and stains and reports any damage to the laundry superisor.
Aanually cleans with detergent the badly soiled portion of the guests items prior to machine washing; informs sorter or superisor regarding irremoable stains for the latter to bring it to attention of the guest.
Loads guests items into the washing machine and performs washing according to standard washing procedures. nloads washed items and transfer them to the laundry cart.
Loads the e%tracted items to the drying machine for completion.
Inspects and sorts dried items and forwards them to the pressing section for pressing or ironing.
)onstantly chec*s the cleanliness and maintenance of the euipments and reports the defects to his superisor.
Performs other duties as may be assigned by his# her superior. Was!#r ;Lin#ns<
Basic Function:
(ttends to the washing, e%tracting and drying of all house*eeping linens such as towels, bed sheets, pillow slips and pillow cases, etc., and also linen used for dining and banuet functions.
Duties and !es"onsibilities:
$orts all dirty linens and towels brought into the laundry section.
$orts all dirty linens li*e tablecloths, nap*ins and coc*tail nap*ins receied from different food outlets.
Loads items into the washing machine and performs washing in accordance with standard washing procedures.
nloads e%tracted items and forwards them either mangling or pressing section.
Performs daily cleaning of his area and the machine he is operating.
Performs other related duties as maybe assigned by his#her superior. S#a&str#ss
Basic Function:
Performs sewing or mending of guest room linens as well as those used for banuet and food serice operations.
Duties and !es"onsibilities:
!esponse for mending and repair of guest garments as well as uniforms and linens for house use.
Aends and repairs torn or damaged curtains, bed coer, s*irting of guest rooms. Aaintains the cleanliness and condition of the sewing machine.
!eports to the superisor any malfunctioning of the sewing euipment. Aaintains a stoc* of sewing *it and loo*s after their safe*eeping.
(ssisting linen attendant in the issuance of guest room linens and banuet linen during pea* season.
Performs other related duties as maybe assigned by his# her superior.
Se&uence of Guest Laun#r$ Service:
uest shall fill up the laundry list and may reuest for pic*-up either through the House*eeping or Laundry office guest phone, through the &ront des* or any room superisor or room attendant.
If the pic*-up reuest is coursed through the laundry cler*, the latter logs down the guest8s instructions for the processing of items and calls the linen attendant, alet runner or room boy for eh pic*-up of the linen.
The laundry list and laundry items are pic*ed up by concerned staff.
pon pic*-up of the laundry items, the attending staff chec*s items on the list in front of the guest if he is around. If the guest is not around, he chec*s it in the presence of a floor guard or room boy# superisor who will be sering as witness for damages or aluables.
If stains or damage are found in the item, the alet runner or room attendant who pic*s up the laundry will fill up the guest notification form to notify the guest of noted
damage or any discrepancy. This notification is brought to the guest by the room boy or bellboy. The guest shall ac*nowledge receipt of said notification by signing his name.
If the item is not suited for the reuested processing method >dry cleaning, washing, etc.@, the guest is also notified thru the same notification form, indicating therein the recommended method in processing the item.
Items for washing are endorsed to washer for processing. pon receipt of the items, the washer shall count and double chec* items against the laundry list; sort and classify them, then place the appropriate tag.
– If the item is for dry cleaning >color code it with blue tag@
– If the item is for machine-washing, >color code it with pin* tag@
Hotel has the option to ma*e their own coding system.
If the item is to be hand washed, washer should hand wash with care.
(fter washing the laundry items, the washer endorses the finished items to the other laundry staff >i.e. ironer or presser@ for further processing.
If the items is for other forms of processing, it is endorsed to other laundry staff, namely
Presser F for blouse, dresses, trousers and related items. Hand ironer F for normal shirts.
tility presser F for trousers, s*irt and long dresses.
– The attending staff shall double chec* each items upon receiing them, and ta*es
note of discrepancies in uantity and damaged parts.
If the item needs no further processing, it is placed inside the pigeon bo% >if any@ according to tag.
If the item is ready for deliery, the linen attendant or alet runner sorts them against the laundry list, collects altogether laundry items of each guest in a garment bag, attaches the laundry list to the bag and endorses it to the presser or linen attendant.
If the guest is on cash basis, laundry cler*, prepares a oucher to be attached to the item for billing. Payment must be made upon deliery of the items.
The processed items will now be deliered to the guest. If the guest is around, he is as*ed to sign in the deliery logboo* for ac*nowledgement. Then the bill is presented to him for settlement.
If the guest is not around, the house*eeping superisor ac*nowledges by signing in the logboo*.
If the room is on /Eo :ot Eisturb0 sign and said item is on special serice, a notification is placed in the guest8s room through the door, >another copy to the front office@ notifying him that an attempt to delier his laundry was made while he is on E:E.
ndeliered linens brought bac* to the laundry area to be redeliered upon the arrial of guest.
Summar$ of the basic +ash ste!s:
&lush F the linen is wet to dissole water-soluble soil and to reduce soil load in the following suds steps. (lways flush at high-water leel and medium-temperature water.
– Time 1 to 9 minutes
$uds F inoles actual washing step, where detergent is added to the wheel, low- water leel and hot water is used.
– Time ?to 5 minutes
'leach F elimination of stains that could be remoed by the detergent. This is done using chlorinated bleach added to the wheel. sually low-water leel and hot water is used.
– Time ? to 5 minutes
!inse F rids the linen of detergent and soil. sually 9 to ? steps are utilized at high- water leel temperature usually dripping with subseuent rinses.
– Time 1 to 9 minutes
$our and soft step F is the final conditioning of the linen using fabric softener and sour >wild acid@. This id performed at low-water leel, medium temperature water.
– Time 9 to ? minutes
+%tract F processing of reducing the moisture content of linen by ?7M >177 lbs. dry weight@; linen will retail ?7 lbs water after e%traction.
– Time 1 to 14 minutes
'rea* F performed before the suds step. Low-water leel; medium to hot water, with a highly-al*aline-brea* product is added to brea* loose soils.
– Time 9 to 6 minutes.
Interdictor e%tract F this process spins soil-laden detergent solution out of linen. ( high-speed is used, usually after the first rinse step. This process reduces the reuired number of deep-water rinses.
– Time 97 seconds to 4 minutes