ROLES AND RESPONSIBILITIES
INITIAL – PART TWO ROLES AND RESPONSIBILITIES
2nd EDITION I-2-1
2.1 AIR OPERATOR
Training Objective: The trainee will be able to describe the roles and responsibilities of the air operator, which have been legislated in the interests of aviation safety.
Scope: Operating Requirements
Operations Manual/Flight Attendant Manual
2.1A Operating Requirements
2.1A.1 Describe the air operator’s operating policy as it relates to safety and requirement to maintain this safety emphasis.
2.1A.2 Describe the relationship between regulatory requirements and the air operator’s policy and procedures.
2.1A.3 Describe the air operator’s responsibility to conduct operations according to approved procedures and to ensure that any companies contracted by the air operator also comply with these procedures.
2.1A.4 Identify the requirement to have an organizational chart with clearly defined reporting responsibilities. Clearly outline the organizational links between pilots (Flight Operations) and flight attendants.
2.1A.5 Identify the requirement for the air operator to provide appropriate training ensuring crew member competency in safety and emergency duties relating to the carriage of passengers.
2.1A.6 Identify the air operator’s policy and procedures for the reporting of accidents and incidents. Include information regarding investigations and follow-up that may occur.
2.1A.7 State the air operator’s responsibility to ensure that whenever more than one flight attendant is carried, one flight attendant is designated as in charge. 2.1A.8 Describe the air operator’s responsibility to ensure that the minimum crew
is carried.
2.1A.9 Identify the circumstances when the air operator may delegate crew duties to persons who are not crew members. (Authority issued by an
Operations Specification.)
2.1B Operations Manual/Flight Attendant Manual
2.1B.1 Define Operations Manual and Flight Attendant Manual. Describe the air operator’s responsibility to develop and maintain an operations manual and a flight attendant manual and for ensuring crew members are familiar with the portions relating to their duties.
2.1B.2 Identify the Flight Attendant Manual as part of the Operations Manual, and as a required and legislated separate publication. Describe its contents and the requirement to have an up-to-date manual readily available by each flight attendant during flight.
2.1B.3 Describe the means used by the air operator’s to update, revise and amend the Flight Attendant Manual, and the requirement of the flight attendant to maintain an up to date manual at all times.
INITIAL – PART TWO ROLES AND RESPONSIBILITIES
2nd EDITION I-2-2
2.2 CREW MEMBERS
Training Objective: The trainee will be able to describe their legislated roles and responsibilities relating to their duties and in the interest of aviation safety.
Scope: General
2.2A General
2.2A.1 Describe the responsibility of crew members to maintain knowledge of all safety and emergency procedures relating to their duties.
2.2A.2 Identify the requirement for crew members to perform their duties in accordance with approved procedures.
2.2A.3 Outline crew member responsibilities to ensure all flight documentation, publications, manuals are up to date and readily available onboard and that crew members are familiar with their contents. Flight Attendants are required to ensure that:
a) A Record of Revisions is in the Flight Attendant Manual tracking the amendments received and when they were inserted into the Flight Attendant Manual; and
b) All amendments are reviewed and inserted in the appropriate section of the Flight Attendant Manual and not in their issued format (e.g. stapled, cello-wrapped).
2.2A.4 Identify the responsibility of crew members to report any onboard safety concerns to the pilot-in-command.
2.2A.5 Identify the requirement to keep all documentation relative to flight duties up to date at all times (e.g. passport, security pass).
2.2A.6 Outline crew member responsibilities to ensure that all equipment is available, in good working order, and properly secured when not in use.
2.2A.7 Identify the responsibility of crew members to report unserviceable equipment following established company procedures.
2.2A.8 Identify the requirement for crew members to successfully complete required training and maintain qualifications.
2.2A.9 Define the chain-of-command and describe the authority of the pilot-in-command and describe their importance relating to flight safety.
2.2A.10 Describe the responsibility to be aware of the duties and responsibilities of other crew members and be prepared to assume those duties, if necessary.
INITIAL – PART TWO ROLES AND RESPONSIBILITIES
2nd EDITION I-2-3
2.2A.12 Define what is meant by “person carried for the completion of non-safety related duties” who are not qualified Flight Attendants. Describe the function they perform when assigned on a flight, activities they may/may not be assigned, and identification to differentiate them from other crew members as per Operations Specifications. Include:
a) Trainees on familiarization or line indoctrination flights; and
b) Public relations assignments (e.g. crew from “partner” air operators, translators, etc.).
2.2A.13 Identify the importance for crew members to be constantly alert and therefore prepared to handle any abnormal/emergency situation as it may occur. 2.2A.14 Identify the responsibility of the crew members to comply with and enforce
regulatory requirements.
2.2A.15 Describe crew member uniform policies.
2.2A.16 Identify the importance of the uniform as an identifier, especially in abnormal and emergency situations and the air operator’s policy regarding the wearing of the uniform in an emergency.
INITIAL – PART TWO ROLES AND RESPONSIBILITIES
2nd EDITION I-2-4
2.3 TRANSPORT CANADA – AVIATION INSPECTORS
Training Objective: The trainee will be able to describe the roles and responsibilities of Transport Canada Civil Aviation and its Safety Inspectors.
Scope: General
2.3A General
2.3A.1 Identify the types of regulatory control Transport Canada Civil Aviation exercises in areas of aviation safety.
2.3A.2 Outline the authority of Transport Canada Civil Aviation Safety Inspectors to inspect the operations of air operators. Describe the actions they may take if non-conformances are identified.
2.3A.3 Describe the types of inspectors that crew may come into contact with in addition to Cabin Safety Inspectors (e.g. Civil Aviation Inspectors, Dangerous Goods, Airworthiness, Security).
2.3A.4 Describe the types of inspections that may be carried out by Transport Canada Civil Aviation Safety Inspectors.
2.3A.5 Describe the procedure for the in-charge to advise the pilot-in-command whenever an Inspector has identified him/herself as being onboard, and conducting an inspection (Transport Canada Official Inspector Credentials). 2.3A.6 Define the requirement for Transport Canada Civil Aviation Safety Inspectors
to provide official identification. Describe the forms of identification that may be presented on the aircraft whenever a pre-flight or in flight inspection is conducted (Transport Canada Official Inspector Credentials).
2.3A.7 Identify the circumstances under which a Transport Canada Inspector could occupy a flight deck observer seat or a flight attendant jump seat.