Interview question / topic list with internal respondents

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7.1 Interview question / topic list with internal respondents

INTRODUCTION about my research (reason and research question);

O What is your function within WDODelta and how does this function relate to the introduction of crisis management?

O What is your role in risk management?

O In what way do you come into contact with risk management in your work? O What is your role in crisis management?

O How do you come into contact with crisis management in your work?

PLAN Structural organizational changes in risk- and crisis management (at policy and / or operational level)

Risk management

O What is the organizational policy on Risk Management within WDODelta?

O What is your view on risk management within WDODelta, is there enough attention for the topic?

O Does risk management has a right place within the organization?

O In what way is attention being spent on risk management following the merger of WDODelta?

Crisis management

O What is the organizational policy on Crisis Management within WDODelta?

O What is your view of crisis management within WDODelta, is there enough attention for the topic?

O Does crisis management has the right place within the organization?

O In what way is attention being spent in crisis management in the WDODelta following the merger of WDODelta?

Relation between risk- and crisis management

O What are the differences between risk- and crisis management from your perspective? first more important than the latter?

organization?

O Are there any efforts in the current policies to bring these subjects closer together? O What is your opinion on the subject of connecting risk- to crisis management?

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DO Cultural changes in crisis management and risk management (at policy and / or operational level)

Risk management

O Do you notice differences between theory (policy) and practice within WDODelta at the level of risk management?

O What happens in practice that does not return in policy? O What is not done in practice what should happen?

O What is being done to ensure that the ambitions involved in risk management are realized? O Are the appropriate resources available to ensure that employees meet the formulated ambitions of risk management?

O What do you think about the risk awareness within the organization?

O Is there enough attention for the subject of risk management within the organization?

Crisis management

O Do you notice differences between theory (policy) and practice within WDODelta at the level of crisis management?

O Are there any exercises organized to test the organizational crisis plans? O What is not done in practice what should happen?

O Are the appropriate resources available to ensure that employees meet the formulated ambitions of risk management?

O Is there enough attention for the subject of crisis management within the organization? O What do you think about the crisis management policies in the organization?

O Do the crisis officers have the right skills and competencies to cope with a crisis? O What do you like to see differently in crisis management policy?

O Do you see any improvement points on the topic of crisis management?

CHECK / ACT Ways in which the organizational management stimulates and guarantees the development of crisis management and / or risk management. (Learning ability of the organization)

Risk management

O What does the organizational management do to encourage risk management within the organization?

O Are procedures adjusted after disturbances? O Are procedures evaluated?

O How does WDODelta invest in raising risk management to a higher level? O What went well over the last year and a half in relation to risk management?

O What are improvement points for the past year and a half considering risk management? O Where does the organization have to focus on in the coming years considering risk management?

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Crisis management

O What does the organizational management do to encourage crisis management within the organization?

O How does WDODelta invest in raising crisis management to a higher level? O What went well over the last year and a half in relation to crisis management?

O What are improvement points for the past year and a half considering crisis management? O What does the organization focus on in the coming years owing to crisis management? O Where does the organization have to focus on in the coming years considering crisis management?

Learning capacity

O What is done within the organization to learn from any bottlenecks and disturbances? O How is the organization learning from: exercises, evaluations, calamities or other bottlenecks?

O Are evaluation reports available from recent crisis management exercises or actual incidents?

O To what extent are the improvement points visible; for example by adjusting consultation structures, budget allocations or training? Changes in planning? Are you really following this in practice?

O Is enough done to learn from calamities, exercises? Is there a follow-up?

Further recommendations

O To link risk management and crisis management; O To increase the risk awareness of the organization; O With regard to the change plan of WDODelta;

O Respondent's personal ideas regarding risk management; O Respondent's personal ideas regarding crisis management;

O How would you like to place risk management within the organization? O How would you like to place crisis management within the organization?

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