ASSISTANT’S BOARD A7 Plus - A9
LIST OF ERRORS THAT APPEAR ON THE DOCTOR’S CONSOLE DISPLAY LIST OF “ERRORS”
LIST OF “ERRORS”
- “ERROR”: Warning regarding a critical problem that shuts down some dental unit functions.
DENTIST’S MODULE ERROR MESSAGES (the message depends on the fi rmware version)
CHECKS
-Basic hydrogroup card does not communicate via CAN BUS:
- Check the basic hydrogroup card input voltage.
- Check the status of the basic hydrogroup card leds.
2 Problem:
assistant’s board
-Assistant’s board’s card does not communicate via CAN BUS:
- Check the assistant’s board’s card input voltage.
- Check the status of the assistant’s board’s card leds.
3 Problem:
dentist’s board
-Basic instrument board’s card does not communicate via CAN BUS:
- Check the instrument board’s card input voltage.
- Check the status of the instrument board’s card leds.
4 Problem:
Chair
-Basic dental chair card does not communicate via CAN BUS:
- Check the basic dental chair card input voltage.
- Check the status of the basic dental chair card leds.
5 Connections
problem
-Basic utility service center card does not communicate via CAN BUS:
- Check the basic utility service center card input voltage.
- Check the status of the basic utility service center card leds.
6 Problem:
Foot control
-Foot control card does not communicate via CAN BUS:
- Check the foot control card input voltage.
- Check the status of the foot control card leds.
7 Problem:
Hygiene unit
-Disinfecting system card does not communicate via CAN BUS:
- Check the disinfecting system card input voltage.
- Check the status of the disinfecting system card leds.
8 - 0008 call
technical support
Error during autocheck.
- Check the CAN BUS connections between the basic hydrogroup card and doctor’s console card.
- If OK and errors 9/10/12/13/14/15 appear, replace the basic utility service center card.
- If OK and errors 9/10/12/13/14/15 don’t appear, replace the instrument board’s card.
NOTE: the error appears only when the dental unit is turned on.
9 - 0009 call
technical support
Error during autocheck.
- Check the CAN BUS connections between the basic utility service center card and basic dental chair card.
- If OK and errors 8/10/12/13/14/15 appear, replace the basic utility service center card.
- If OK and errors 8/10/12/13/14/15 don’t appear, replace the basic dental chair card.
NOTE: the error appears only when the dental unit is turned on.
10 - 0010 call
technical support
Error during autocheck.
- Check the CAN BUS connections between the basic utility service center card and basic hydrogroup card.
- If OK and errors 8/9//12/13/14/15 appear, replace the basic utility service center card.
- If OK and errors 8/9//12/13/14/15 don’t appear, replace the basic hydrogroup card.
NOTE: the error appears only when the dental unit is turned on.
TECHNICAL MANUAL - Classe A7 Plus/A9 (Series 2007)
2 List of fault
11 - 0011 call
technical support
(CAN LITE) The basic utility service center card is not on:
- Check the basic utility service center card input voltage.
- Check the CAN BUS connections on the basic utility service center card.
- Verify if the foot control connection has been made to the correct connector on the basic utility service center card.
- If OK, replace the basic utility service center card.
(CAN TINY) The basic dental chair card is not on:
- Check the basic dental chair card input voltage.
- Check the CAN BUS connections on the basic dental chair card.
- If OK, replace the basic dental chair card.
NOTE: the error appears only when the dental unit is turned on.
12 - 0012 call
technical support
Error during autocheck.
- Check the CAN BUS connections between the basic hydrogroup card and doctor’s console card.
- If OK and errors 8/9/10/13/14/15 appear, replace the basic utility service center card.
- If OK and errors 8/9/10/13/14/15 don’t appear, replace the doctor’s console card.
NOTE: the error appears only when the dental unit is turned on.
13 - 0013 call
technical support
Error during autocheck:
- Check the CAN BUS connections between the basic utility service center card and disinfecting system card.
- If OK and errors 8/9/10/12/14/15 appear, replace the basic utility service center card.
- If OK and errors 8/9/10/12/14/15 don’t appear, replace the disinfecting system card.
NOTE: the error appears only when the dental unit is turned on.
14 - 0014 call
technical support
Error during autocheck:
- Check the CAN BUS connections between the basic utility service center card and foot control card.
- If OK and errors 8/9/10/12/13/15 appear, replace the basic utility service center card.
- If OK and errors 8/9/10/12/13/15 don’t appear, replace the foot control card.
NOTE: the error appears only when the dental unit is turned on.
15 - 0015 call
technical support
Error during autocheck:
- Check the CAN BUS connections between the basic hydrogroup card and assistant’s board’s card.
- If OK and errors 8/9/10/12/13/14 appear, replace the basic utility service center card.
- If OK and errors 8/9/10/12/13/14 don’t appear, replace the assistant’s board’s card.
NOTE: the error appears only when the dental unit is turned on.
17 Cycle interrupted low level in tank
H2O reserve level fi ll tank
Distilled water tank reserve level shuts down suction tube washing or disinfecting cycle:
- Fill distilled water tank.
Hydrogen peroxide tank reserve level shuts down disinfecting cycle:
- Fill distilled water tank.
18 Autocheck CAN
BUS press OK
-WIRE ERROR:
- Check the supply voltage and CAN BUS connections on the dental unit cards.
19 - - EEPROM read/write error:
- Replace the basic utility service center card.
51
Instruments modifi ed during disinfecting cycle:
- Repeat a disinfecting cycle with the same instruments that were extracted during the previous cycle.
- Check the water/air pressure.
- If OK, replace the pressure switch.
53 Cycle interrupted low level in tank
H2O2 reserve level fi ll tank
Hydrogen peroxide tank reserve level shuts down disinfecting cycle:
- Fill hydrogen peroxide tank and restart the cycle.
3
Volumetric sensor does not send the correct signal during the disinfecting cycle fi lling stage (hydrogen peroxide):
- Check the water cocks on the instrument board (they should be open during the disinfecting cycle).
- Check the air pressure to the pneumatic dosing unit.
- Check the volumetric sensor.
55 - 0055 call
technical support
Tank 1 level probe (W.H.E.) inconsistent (MAX – ON ; MIN – OFF):
- Check the status of the disinfecting card.
- Check the probes.
- Check the status of the leds on the disinfecting card.
56
Hanging tank 1:
no mains water
-Tank 1 fi lling error (W.H.E.). -Tank 1 eliminated as no water is present:
- Check water fl ow to the dental unit.
- Check water fl ow to the W.H.E. system.
- Check the W.H.E. system probes.
57 - 0057 call
technical support
Tank 2 level probe (W.H.E.) inconsistent (MAX – ON ; MIN – OFF):
- Check the status of the disinfecting card.
- Check the probes.
- Check the status of the leds on the disinfecting card.
58
Hanging tank 2:
no mains water
-Tank 2 fi lling error (W.H.E.). -Tank 2 eliminated as no water is present:
- Check water fl ow to the dental unit.
- Check water fl ow to the W.H.E. system.
- Check the W.H.E. system probes.
59 Execute
WHE emptying
Empty WHE system
STOP probe (W.H.E.) covered at start up:
- Check the air pressure entering the dental unit.
- See if there are water leaks to the W.H.E. system.
- Perform the procedure to empty the tanks to quit the shutdown condition.
60 Mains water interrupted
Empty WHE system
FULL probe covered. W.H.E. system shutdown:
- See if there are water leaks to the W.H.E. system.
- Perform the procedure to empty the tanks to quit the shutdown condition.
61 - 0061 call
technical support
Disinfecting card internal error:
- Replace the disinfecting system card.
63 - - Current protector active:
- Check the W.H.E. system solenoid valves.
64 - 0064 call
technical support
Procedure to empty W.H.E. system not correctly completed:
- Check the W.H.E. system solenoid valves.
- Check the water to cup solenoid valve.
65
If the BY PASS signal is not on, the system cannot be emptied:
- Check the led in the BY PASS key on the assistant’s board.
66 - Check suction tubes
Repeat cycle
Vacuum meter signal not present:
- Check the status of the vacuum meters.
- Check the basic hydrogroup card.
- Check the disinfecting system card.
IMPORTANT: Do not start the suction tube washing cycle while the disinfecting cycle is in progress.
67
Hanging tank 1:
STOP probe on
-Tank 1 fi lling error (W.H.E.). -Tank 1 eliminated because STOP probe is on:
- Check water fl ow to the W.H.E. system.
- Check the W.H.E. tank probes.
68
Hanging tank 2:
STOP probe on
-Tank 2 fi lling error (W.H.E.). -Tank 2 eliminated because STOP probe is on:
- Check water fl ow to the W.H.E. system.
- Check the W.H.E. tank probes.
100 Instrument not Confi gured
Instrument set
Instrument not recognized by doctor’s console:
- If the factory settings have been reset, press the OK icon key on the doctor’s console display while the instrument is extracted. Repeat the operation for all the instruments on the doctor’s and assistant’s side except for the syringes. On - the contrary, check:
- the basic instrument board card;
- the control card of the instrument causing the error;
- the basic instrument board card connections (KS/KCB).
TECHNICAL MANUAL - Classe A7 Plus/A9 (Series 2007)
Type of instrument not valid:
- Check the basic instrument board card and relative connections (KS/KCB).
Micromotor MX / camera IDCAM: check the status of the leds on the control card.
102 Problem:
Telecamera
0102 call technical support
Camera handpiece not present or not working:
- Connect the camera handpiece to the relative cord if it is not connected - On the contrary, check continuity of the cables inside the camera cord. If OK, replace the camera handpiece.
103 - 0103 call
technical support
Hardware problem (fi ber optic):
- Replace the basic instrument board card.
104 - 0104 call
technical support
Hardware problem (CI):
- Replace the basic instrument board card.
107 -
-The Flushing cycle cannot be performed:
- Check dip-switch no.4 (ON = with Flushing) of the basic dentist’s module card.
- Repeat the cycle with instruments out.
108 - H2O reserve level
Fill tank
The Flushing cycle is not performed because the distilled water tank is on reserve:
- Put distilled water into the relative tank.
109 - - The Flushing cycle is terminated due to an error:
- Repeat the cycle correctly 150 Put back the
suction tubes
Put suction tubes back in place
Suction tubes extracted when dental unit was turned on:
- Put the suction tubes back in place.
151 Put back
instruments
Put instrument back in place
Instruments on assistant’s board extracted when dental unit was turned on:
- Put the instruments back in place on the assistant’s board.
200 Problem: suction Check suction tubes fi lter, suction
Suction tube washing cycle cannot be performed:
- Make sure the suction tube terminal is opened.
- Check the vacuum switches, vacuum meters and ducts in the suction tube washing system.
- Check the suction system.
201 Problem: Cattani pump
0201 call technical support
Cattani pump faulty:
- Replace the Cattani pump.
202 Hardware problem bowl
0202 call technical support
Bowl hardware problem:
- Check the potentiometer, gear motor, bowl rotation card / basic hydrogroup card and relative electrical connections.
203 Communication problem bowl
0203 call technical support
Communication problems between the bowl rotation card and basic hydrogroup card:
- Check the bowl rotation card, basic hydrogroup card and relative electrical connections.
205 Put back
the suction tubes
Put suction tubes back in place
Suction tubes extracted when dental unit was turned on:
- Put the suction tubes back in place.
206 Put back
instruments
Put instrument back in place
Instruments on assistant’s board extracted when dental unit was turned on:
- Put the instruments back in place on the assistant’s board.
300 - Check lamp
fuses
No 18 VAC:
- Check the transformer, fuse (18VAC) and basic utility service center card.
301 -
-No 24 VAC_R:
- Check the transformer, fuse (24 VAC_R) and basic utility service center card.
302 - - No 24 VAC_I:
- Check the transformer, fuse (24 VAC_I) and basic utility service center card.
303 -
-Incorrect 12 VDC:
- Check the voltage (12 VDC) entering the basic utility service center card.
- If OK, replace the basic utility service center card.
NOTE: The voltage should always be between +15% and -20%.
5 List of fault
304
-Incorrect 24 VDC:
- Check the led and voltage (24 VDC) entering the basic utility service center card. Check the line voltage (230 VAC).
- If OK, replace the basic utility service center card.
NOTE: The voltage should always be between +15% and -20%.
305 -
-Incorrect 32 VDC:
- Check the voltage (32 VDC) entering the basic utility service center card.
- Check the line voltage (230 VAC).
- If OK, replace the basic utility service center card.
NOTE: The voltage should always be between +15% and -20%.
306 -
-No voltage at multimedia card:
- Check jumper/dip switch no. 5 on the basic utility service center card (position ON with monitor/work station).
- Check the input/output voltage of the monitor/work station power supply card).
307 -
-Main piloting air YV error:
- Check the main air YV and relative electrical connection.
- If OK, replace the basic utility service center card.
308 -
-Main piloting water YV error:
- Check the main water YV and relative electrical connection.
- If OK, replace the basic utility service center card.
309 Check
jumper
Check connection jumper
Brand not confi gured:
- Check jumpers/dip switches no. 3 and no. 4 on the basic utility service center card.
310 - - Short circuit in monitor/work station power supply output voltage:
- Replace the monitor/work station power supply card.
311 Mains water interrupted
0311 call technical support
No mains water:
- Verify mains water is present.
350 - - Detected values do not permit calibration of foot control.
351 - Foot control setting
not OK Incorrect minimum value calibration.
352 - Foot control setting
not OK Incorrect CM signal calibration.
353 - Foot control setting
not OK Incorrect maximum value calibration.
354 - Foot control setting
not OK Incorrect zero (home) calibration.
355 - Foot control setting
not OK Incorrect calibration.
Seat potentiometer incorrectly read by basic dental chair card:
- Check the voltage values of the seat potentiometer.
- If OK, replace the basic dental chair card.
401
Backrest potentiometer incorrectly read by basic dental chair card:
- Check the voltage values of the backrest potentiometer.
- If OK, replace the basic dental chair card.
402
-Direction of potentiometer variation reversed or acquired setting outside range:
- Check the potentiometers and reset them from a mechanical point of view.
- If the error persists, replace the basic dental chair card.
403 - 0403 call
technical support
Internal eprom error:
- Replace the basic dental chair card and perform the automatic procedure to set the dental chair movements.
TECHNICAL MANUAL - Classe A7 Plus/A9 (Series 2007)
6 List of fault
404 - 0404 see
technical manual
System between dental chair and dental unit not valid:
- Check jumper/dip switch:
- no.2 (ON) on the basic utility service center card and basic dental chair card;
- no.4 (ON) on the basic water card.
406 - 0406 call
technical support
Basic dental chair card hardware problem:
- Replace the basic dental chair card and perform the automatic procedure to set the dental chair movements.
407 - 0407 call
technical support
Basic dental chair card hardware problem:
- Replace the basic dental chair card and perform the automatic procedure to set the dental chair movements.
408 - 0408 call
technical support
Basic dental chair card hardware problem:
- Replace the basic dental chair card and perform the automatic procedure to set the dental chair movements.
411 -
-Seat potentiometer incorrectly read by basic dental chair card:
- Check the voltage values of the seat potentiometer.
- If OK, replace the basic dental chair card.
412 -
-Backrest potentiometer incorrectly read by basic dental chair card:
- Check the voltage values of the backrest potentiometer.
- If OK, replace the basic dental chair card.
415 - - For internal statistics only.
The machine is working properly.
420 - - For internal statistics only.
The machine is working properly.