More over the Financial Analysis is also done which is depicting the financial position of the org in the market place. Whereas SWOT analysis is done which clearly sows what are the strengths, weaknesses, opportunities and threats in the organization.
Finally some suggestions and recommendations are given to org in this report.
Limitation although very few but can’t be negligible are discussed.
Thus this report completely depicts the true picture of PTCL in a meaningful way.
MAIN OFFICES
1. Southern Telecom Region-I, Hyderabad 2. Southern Telecom Region-II Karachi (STR-II) 3. Southern Telecom Region-III Karachi (STR-III) 4. Lahore Telecom Region (South) , Lahore
5. Lahore Telecom Region (North) Lahore 6. Central Telecom Region (C.T.R) Lahore
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistan’s economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two SEA-ME-WE submarine cable is being expanded to meet the increasing demand of International traffic.
Pakistan Telecommunication Corporation (PTC) has established in December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991.
This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated payphones, paging and, lately, data communication services.
In 1994, the PTC becomes the company limited (Pakistan Telecommunication Company Limited) by issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telecommunication sector in the country. It also paved the way for the establishment of an independent regulatory regime. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The teledensity increased from 26% to 40%, helping to spread the benefits of communication technology across the country. PTCL ’s mobile mobile phone subsidiary Ufone’s subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the entry of major telecom companies, most notably China Telecom and Singtel, into market.
The privatization of the company was completed in the FY06, following the purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C.
EIP took over management control on 12th on April 2006.
No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone Connection in Pakistan and its playing its role magnificently. In current scenario P.T.C.L has increases its Revenue quite dramatically and probably that as soon as this organization has become privatized it will flourish its revenue in better manner.
PTCL should immediately change its Finance upper level of hierarchy and should stream line in the good manner.
PTCL should also encourage the Billing On line system that each and every customer should have to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but there is need of improvement this facility.
The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the bogus local calls in the monthly bills of various customers. PTCL should also provide the detail of local calls made from any Land Line Number which would be provided in Micro level to the customer.
Faulty Telephone connection should be Fault Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty Telephone.
PTCL should make Customer Care Centers in remote areas
If I have to express my experience of internship in PTCL I would briefly say:
PTCL is a good Organization in the way that anybody can join it for his/ her long-term career. Overall working environment is comfortable. Management of branch cares a lot of its employees and considers them as the Asset of PTCL. Behavior of senior
executive of bank is very polite and they are caring about the individual’s career and their growth.
PTCL needs innovative service offerings — currently it doesn’t even offer bundles or a single bill.
Has been unclear about its IPTV and WiMAX plan and strategy (trials are in progress) Overall PTCL still behaves as a monopoly … it has to change its attitude. At a minimum, avoiding billing errors and providing competent and courteous service to its customers is essential if PTCL wants to show that it is transforming itself to a competitive company which cares for its customers.
It is said that the best assets of a company go home to their family in the evening.
Can the culture of PTCL be changed to a performance and service-based organization?
According to the latest director’s report from PTCL the “organization is being revamped”. Only time can tell the impact.
However management is very demanding about the targets but good reward at the achievement of assigned targets is awarded.
Employees at PTCL are quite efficient. Its employees have to bring their org among the list of good. Therefore, they work more than their working hours and it is all according to their will. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and medical.
All the customers are entertained individually. Same kind of behavior and attention is given to all the customers. Getting ideas for improvement from customer side is a new idea and that is working very well in PTCL. All the customers are asked to fill a suggestion form and the standards of the org are improved through them.
Prioritizing its product portfolio in line with its corporate and consumer needs and wants the org are committed to develop products that give more value to its customers in both the sectors.
In PTCL, all the work is done on computers. All the entries are made in computer. Balance is fed into the computer. This increases efficiency of the org.
During my internship training I gathered information regarding how a successful org operational aspect decorticated with the practical.
I found my internship training at PTCL to be a very rewarding experience. The training was beneficial because it helpful me to aware a real life working environment.
So far my learning is concerned; all the employees at branch were quite cooperative. They helped me to understand the activities of a org to possible extent. Their good attitude gave me more confidence to learn more and to ask if I have any query in my mind. Besides there ever going activities they never get irritant by my questioning. I had made an honest efferent to present the working & operation of PTCL in simplest way.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working with experienced cooperative & intelligent staff.