INTERNSHIP REPORT
PAKISTAN TELECOMMUNICATION
COMPANY LIMITED
Submitted to:
Sir Nazik Hussain
Incharge Internship
Submitted by:
Waqas Malik
Roll No.123
BBA (Honors) eve
Session 2006-2010
Department of Management Sciences
The Islamia University of
Bahawalpur
IN THE NAME OF ALLAH WHO IS THE
MOST BENEFICENT
&
PRESIDENT’S MESSAGE
I have taken immense pride in assuming the duty as President and CEO of PTCL, which is a great opportunity for me to execute my responsibilities as a team leader.
To me Pakistan and PTCL are synonymous with an opportunity for growth. The potential of this growth is visible to me as it is about the human capital we have in the form of talented and experienced employees. I can assure you that with the traditional dedication and determination of PTCL workers we will transform this company into a world class ICT Company.
I am proud of my fellow colleagues who have been leading the market so far and have been adapting to changing technological advancements. After the deregulation in the telecom sector of Pakistan, PTCL is now again ready to face new challenges in a competitive environment.
We are poised to retain our leadership position by giving PTCL a new and improved look. The new colors of the Logo are in context with every Pakistani’s sense of identity and patriotism; green and white being the colors of purity and honesty, the colors of trustworthiness and integrity, the colors of Pakistan’s flag and the colors of every Pakistani’s passion.
Be assured that PTCL will remain the people’s first choice of communication in the future. Promising you the best of our services, at all times.
DEDICATION
To
“ALMIGHTY ALLAH’ (The Creator)
&
PREFACE
In fact, for the students of BBA (Hons). The two months internship is a golden chance to develop and ensharp the capability and skill of administration and management in the practical environment of different organizations. In the context, I select the PTCL (PAKISTAN TELECOMMUNICATION COMPANY LIMITED). This report shows and will guide the readers to have an idea about maintain accounts, its operations and the practices followed today in Pakistan. My reasons for doing the internship program in PTCL is to get first hand knowledge about maintain accounts and improve my business life, because PTCL is the best organization indeed.
I tried to remain to the point, in writing the report. Brief history, management, organizational structure of PAKISTAN TELECOMMUNICATION COMPANY LIMITED and my work at branch suggestions, for improvement are also given in it.
Moreover, particularly being a student of Finance & Accounts it is necessary for me to get practical knowledge of the managerial & financial activities of the organization. So I have tried my best to learn a lot about accounts because it relates with financial activities. I have made all possible efforts to summaries the broad history and working of the organization.
This work is a collection of my observations and experience during the internship period and afterward. The sources of my information for the preparation of this report also include the written notes, literature on banking, verbal discussion with staff members, senior students and my fellows.
Internship Program is a conventional constituent is part of total spectrum of BBA (hons). The information contained in the report is based on my personal observation, practical working and interviews with the staff during my internship training.
In the end, I would like to say that nothing is perfect in this world. Yet we must put all endeavors to reach near the line of perfection.
ACKNOWLEDGMENT
I thank, first and foremost, ALLAH Almighty for having enabled me to complete my report that would not have been possible for me to accomplish without his help in all stages of its preparation. May His Mercy and Peace Be Upon all His messengers including my Mild Tempered Lord, the Sovereign of (scared) Madina, who brought the last and final message from Him to a mankind.
I have a pleasant opportunity to work with”PTCL”. In this connection, I pay my heartily thanks to Sir Adnan Bukhari who are my instructor and very kindly provided me the opportunity to internship at the highly prestigious organization.
I would like to thank Mr. Tariq sb for providing me an exploring task under the cover of internship at PTCL (Senior Revenue Office) BWP. They encouraged me in spite of my mistakes.
I’m really thankful to Mr. Sajjad, Mr. Ayyub, Mr. Khadim, Mr. Khalid, Miss. Irmis and Miss Sadia for their cooperation with me. All the staff of PTCL (Senior Revenue Office) BWP is really cooperative.
I’m also really thankful to my parents & my family, who are my first teacher in this world.
INTRODUCTION
Pakistan Telecommunication Corporation (PTC) has established in December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991.
This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated payphones, paging and, lately, data communication services.
In 1994, the PTCL becomes the company limited (Pakistan Telecommunication Company Limited) by issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telecommunication sector in the country. It also paved the way for the establishment of an independent regulatory regime. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile sector in Pakistan, which doubled its subscriber base to
60 million
. The teledensity increased from 26% to 40%, helping to spread the benefits of communication technology across the country. PTCL ’s mobile phone subsidiary Ufone’s subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the entry of major telecom companies, most notably China Telecom and Singtel, into market.The privatization of the company was completed in the FY06, following the purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C. EIP took over management control on 12th on April 2006.
In short PTCL has been working vigorously to meet the dual challenge of telecom development and socio-economic uplift of the country. This is characterized by a clearer appreciation of ongoing telecom scenario wherein convergence of technologies continuously changes the shape of the sector.
A measure of this understanding is progressive measures such as establishment of the company's mobile and Internet subsidiaries in 1998. As telecommunication monopolies head towards an imminent end, services and infrastructure providers are set to face even bigger challenges. Pakistan also entered post-monopoly era with deregulation of the telecom sector in January 2003. PTCL is in full awareness of the same, and future policies feature a strong conviction of healthy competition
.
COMPANY PROFILE
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistan’s economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two SEA-ME-WE submarine cable is being expanded to meet the increasing demand of International traffic.
Vision
To be the leading Information and Communication Technology Service Provider in the region by achieving customer satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows global communication. We are striving towards mobilizing the world for the future. By
becoming partners in innovation, we are ready to shape a future that offers telecom services that bring us closer.
Mission
To achieve our vision by having:
• An organizational environment that fosters professionalism, motivation and quality
• An environment that is cost effective and quality conscious
• Services that are based on the most optimum technology
• "Quality" and "Time" conscious customer service
• Sustained growth in earnings and profitability
Core Values
• Professional Integrity • Customer satisfaction • Team Work • Company Loyalty • Corporate Information
Board of Directors
Mr. Najibullah Malik
Chairman PTCL Board
Secretary IT & Telecom Division, Ministry of Information Technology Government of Pakistan,
Islamabad
Mr. Abdulrahim Abdulla Abdulrahim Al Nooryani
Chairman & Chief Executive Officer
Etisalat International Pakistan L.L.C
Executive Vice President Contracts & Administration Etisalat, UAE
Mr. Salman Siddique
Secretary (Finance), Ministry of Finance
Government of Pakistan, Islamabad
Mr. Abdulaziz Ahmed Saleh Ahmed Al Sawaleh
Chief Human Resources Officer
Etisalat, UAE
Mr. Mushtaq Ahmad Bhatti
Member Telecom
Government of Pakistan,
Islamabad
Mr. Fadhil Mohamed Erhama Al Ansari
Executive Vice President Engineering
Etisalat, UAE
Mr. Khursheed Ahmed Junejo
Ambassador, Embassy of Pakistan
Abu Dhabi, UAE
Mr. Abdulaziz Hamad Omran Taryam
General Manager, Northern Emirates
Etisalat, UAE
Dr. Ahmed Al Jarwan
General Manager
Real Estate Etisalat, UAE
Ms. Farah Qamar Company Secretary PTCL PTCL Headquarters, Islamabad
Management
• Walid IrshaidPresident & Chief Executive Officer
• Ismail Salih Taha S.E.V.P (HR & Admn)
• Muhammad Nehmatullah Toor S.E.V.P (Finance)
• M. Mashkoor Hussain S.E.V.P (Operations)
• Fazal Hussain
S.E.V.P (Corporate Affairs)
• Sikandar Naqi
S.E.V.P (Special Projects)
• Dr. Sadik Al-Jadir S.E.V.P (Commercial)
• Shaukat Hayat Javed Acting S.E.V.P (Technical)
• Farah Qamar
Company Secretary
• Dr. Sajid Qureshi E.V.P (Legal Affairs)
Organizational Structure
Departments and their Working
The PTCL Organizational structure needs to be formalized on emergent basis.
FINANCE WING STRUCTURE
At this level there is one head SEVP (Finance) who controls the functions of FINANCE, ACCOUNTS, and REVENEU with the assistant of EVP in their respective within the Region, Director Accounts has Senior Revenue Officers in his area of Finance Jurisdiction on Division Level. The Senior Revenue Officer, usually the head of Finance Division and Revenue Officers then supervised on District level.
SEVP (Finance)
EVP (Finance), (Accounts) & (Revenue)
The Director (Finance),(Accounts) & (Revenue)
On the Regional Level comprising two or three Divisions. The Senior Revenue Officers on Division Level
The Revenue Officers on District Level
In view of the challenging scenario PTCL has to take bold steps regarding its organizational structure in order to demonstrate that PTCL has set-up arms-length relationships among the staff. There should be separation of Finance Wing from the Engineering Wing. Finance Wing should give liberty to take the decision in their favor. Management has to take the strategic decisions, the clear and institutionalized arrangements.
Finance Wing Structure
SEVP (FINANCE)
EVP (Finance) EVP(Revenue) EVP
(Accounts) GM (Finance) GM (Revenue) GM (Accounts) Director (Finance) Director (Revenue) Director (Accounts)
General Manager of the Region. He will report to the SEVP (OPS) as well as any officer designated by C.E
NUMBER OF EMPLOYEES IN FINANCE SECTION
There are about 15987(2006-2007) employees are working in the PTCL, which are being divided into categorically here underDivision of Employees according to their Status
Regular Daily wager Through T.F Contract *Ad-hoc
12452 1725 956 854 NIL
*
There is no any employee in PTCL on Ad-hoc basis. This system of recruitment has since been changed into contract basis.FINANCE & ACCOUNTING SYSTEM OF PTCL
The PTCL FINANCE & ACCOUNTING system is actually divided into three wings.1- FINANCE 2- ACCOUNTS 3- REVENUE
1) FINANCE
The SEVP (FINANCE) is concerned with the makeup of the all type of financial decisions especially in the context of acquisition, financing and management of all assets with some goal in mind. The EVP (Finance) with the General Manager (Finance) extend their expertise in the decision making process.
2) ACCOUNTS
Here the SEVP (Finance) is once again concerned by heading the EVP(ACCOUNTS) and General Manager (Accounts) to deal with all Accounts Decision. In PTCL the Finance and Accounting are so correlated but the difference between finance and Accounting is the method of Funds Recognition and the decision making. In the Accounting the Director Accounts in the PTCL Regions assist the higher management.
3) REVENUE
Here the SEVP (Finance) is once again concerned by heading the EVP (Revenue) and General Manager (Revenue) to deal with all Revenue matters. One Director Revenue within the Region assist to implement and control the inflow of Revenue and Reconcile it with the PTCL Headquarters Islamabad.
The PTCL is actually the Revenue Generation organization. PTCL Collect the Revenue from the following modes.
1) Revenue from System Billing of Land Line Numbers. a) Through Line Rent of Land Line Numbers.
b) Through National wide dialing from LLN’s (Land Line Numbers) c) International dialing from LLN’s
d) Providing Value Added services to customers. Like UAN (Universal Access Numbers), PABX (Private Auto Branch Exchanges),VPN( Virtual Private Network) Bandwidth of ISP’S (Internet service providers)
e) PTCL has its three subsidiaries PAKNET (leading ISP in the country), UFONE (unique cellular phone company in Pakistan), TF (Telecom Foundation) the leading foundation for the welfare of employees of Telecom Sector.
ACCOUNTING SYSTEM OF PTCL
In PTCL the rules contained in the special volume of the PTCL under which the SEVP (FINANCE) is responsible for creating the procedure of Accounting matters.
CAPITAL RECEIPTS SIDE.
1. REVENUE FROM BILLING SYSTEM
a. Revenue from Usual customer. b. Revenue from DXX System c. Revenue from DSL System
d. Revenue from PABX/PBX System e. Revenue from Card Phone Operators
f. Revenue from IPOs Internet service providers g. Revenue from Mobile Phone Operators h. Co-location charges from various companies
2. REVENUE FROM OTHER
a. Revenue from Overseas calls (Incoming) b. Revenue from Premium PRS (0900) calls c. Income from Dismantle Exchanges
d. Revenue from MDF used by other companies
CAPITAL EXPENDITURES
INSTALLATION OF NEW EXCHANGES
Expenses of installation of new Exchanges are the major capital expense of PTCL because PTCL purchases the new telephone exchanges from France, Italy, Germany and China. So heavy cost is to be paid for purchasing process in order to proper margin. Each exchange having different capacity and due which each Engineer should has to be trained accordingly so expenses rises on purchasing of new Telephone Exchanges. This is the main expense of PTCL.
EXTENSION OF EXISTING EXCHANGES
The extension of the existing exchanges is the dire need as the density of the population is increasing day by day and in order to fulfill the basic communication and fill the communication gap PTCL has to extend its normal Telephone Exchanges in accordance with the demand and per paid connection. So PTCL sustain heavy expenses on the extension of exchanges.
MINOR EXPENDITURES
INTERNAL AUDIT AND TECHNICAL INSPECTION
The PTCL has sustained huge amount in context of internal audit both Accounts and Technical from various agencies. For example M/s Ferguson conduct both internal audit and external audit and payment made to auditors in the expenses of the company.
ADMINISTRATION AND CONTROL EXPENSES
Some time in the best interest of company, some expenses could be occurred for example if there is need of induction of a financial analyst in one region or if there is need of an Engineer then transfer and posting order can be issued and traveling and training expenses could be realized to employees.
SALARIES OF STAFF
The monthly salary of the staff is rest with the approval of PTCL H.Q Islamabad. PTCL is spending lot of amount on the salaries.
PRINTING AND STATIONARY CHARGES
On printing of stationery PTCL spends reasonable amount.
CONTRIBUTION IN PROVIDEND FUND
FINANCE SYSTEM OF PTCL
PTCL has magnificent finance structure; it is basically Product Oriented organization so here, the Revenue is the Life Blood as such for any other profit seeking organization. So we should have isolated the Revenue from Finance side or either we should consider the Finance in the context of Revenue.
Finance activities can be evaluated in terms of PTCL’s basic financial statements analyzing through
Finance planning
On PTCL HQ Islamabad, SEVP (Finance) is, who with the concurrence with the CEO for making all the Finance Planning that’s way the PTCL has to inject the money in order to boost up the business and in order to complete the stiff competition faced in the telecomm sector. Before taking any decision regarding financial planning the draft could be presented before the Board of Governors. In this section there is need of financing either in the WLL (wireless local loop) sector or wire-line or mobile operator services.
Managing the PTCL’s Asset structure
PTC is very organized organization and it has also its fixed as well with the current asset. So there are many experts in order to keep the eye watch on the PTCL infrastructure, for example Director (Fixed Assets) is responsible for the maintenance and repair of the building and machinery on the Regional level.
Managing the PTCL’s financial structure
PTCL financial structure is in the safe hands the basic qualification for the post of Assistant Accounts Officer is MBA (Finance) and for the SEVP (Finance) the incumbent should possess the degree of MBA with ACMA & CA. Due to such fresh blood the young and energetic financial management taking some bold decision the results of which are awaited up till.
FUNDING OF PTCL
MOBILIZATION OF FUNDS
PTCL mobilized its funds with following ways.
1) Purchase the new imported infrastructure like new Exchanges etc
PTCL mobilized its finds mostly in the purchase of new telephone exchanges from abroad (France, Italy & China). There is also purchase of accessories of telephone exchange generators and other equipments.
2) Capital expenditure for the organization.
There are various expenses for the PTCL in the context of capital expenditure that has already been mentioned in previous pages.
3) Purchase and acquisition of stores.
PTCL store items are very important components i.e Stationery, stand-by Exchanges, generators, barites and other equipments. PTCL spend lot of funds on these items.
4) Loan and advances to others, and re-investment.
There are offering of Loan and advances to the employees on various rates according to the length of services on roll. This is the main source of mobilization of funds.
5) Payment of dividend to the stockholders.
Payment made to the shareholders in the context of dividend to be paid to the shareholders. PTCL has currently announced the divided of Rs.32/per share. 6) Salaries of the staff all over the country.
Obviously services rendered by the staff and in this way PTCL has to pay handsome amount to their staff, those are the main source of generating the revenue.
7) Annual Bonus to employees.
PTCL pays annual Bonus of Rs. 12000/- to its employees on the Eid occasion. 8) Security deposits, Transfer of Company’s Land & Building.
Where PTCL does not find any building or land then security deposit may be paid to the private landholders for the installation of PTCL infrastructure. 9) Insurance of the Company
PTCL offers the insurance from its own side in case of death and medically unfit of its employees.
10) Pension, graduate, and other fringe benefits.
For the pension and gratuity of the retire official PTCL mobilized its funds accordingly.
11) Supply of Furniture and Fixtures to the office buildings.
This is the responsibility of the Management to be provided the furniture and fixture to the office buildings accordingly.
12) Renovation, alteration, and rental charges of privately owned buildings.
PTCL has to pay the handsome amount for renovation and alteration of existing building and the charges of privately owned builders are being issued accordingly.
13) Premium paid to the other telecomm companies of different countries in the context of overseas calls and media used.
GENERATION OF FUNDS
1. Amount Realized from System Billing. 2. Amount Realized from defaulters. 3. Revenue from Value-added Services.
4. Bandwidth facilities provided to the companies. 5. Earning from DXX, PSTN, PABX, VPN, PRI & ISD.
6. Media used by cellular and pay-card companies and earn royalty. 7. Earning from subsidiaries PTML, PAKNET & TF.
8. Amount realized through co-location charges. 9. Basic Rate Interface provided to the subscriber. 10. International dialing customers.
11. Corporate Billing customers, valued customers. 12. Earning from MTR mobile Termination Rate.
SOURCES OF FUNDS OF PTCL
Cash generated from operations
In this context we can say that PTCL usual earning lot much more depends upon the usual earning from Telephone number and payments of the bill thereof, this is the primary source of funds of PTCL.
Security deposits
Various pay card companies like Dancom, World call, Pearl Tel, Soft tech, deposited huge amount as the securing deposit in the books of PTCL for the media that is being used by these companies. PTCL is utilizing these security deposits.
Return on deposits
After payment the dividend to the share holders and having paid the income tax on the profit the surplus amount is being used in the deposits of various national and multinational banks from where ROD is received accordingly.
Dividend Income
PTCL some time itself purchases the share from the open market and earn the dividend income thereof. It is also possibly that PTCL if applicable may detain the shares of different other companies and earn the dividend.
Sale proceeds of fixed assets
The defunct and dismantle Telephone exchanges not allowed re-sell to the other underdeveloped countries and gain profit. PTCL is also not in the process of planning to be used the idle land, which could be used on commercial basis by other parties.
Long- Term Investment
There are various long-term project of PTCL. BLT is one of them. PTCL is now expanding its business through the United Arab Emirates by consortium and through the joint venture with other telecom operators. PTCL has also some long-term investment in
the AT&T (American Telephone & Telegraph) and ZTE (Zehwing Telecom Engineering Company China).
Long-Term Loan to others
PTCL has also offered long term loan agreement to other Telecom provider companies. PTCL is providing its expertise and Engineers to them and also offering amount to be invested on behalf of PTCL for example PTML Pakistan Telecom Mobile Limited and Paknet the Internet providers company.
Loans, advances, deposits, prepayments and other receivable
ALLOCATION OF FUNDS
Against all purchase orders issued by the PTCL H/Q’s Islamabad payment made after allocation of Funds which further allocated by the Regional offices. The funds usually allocate in order to manage the following:
-14. Capital expenditure
15. Purchase of infrastructure like new exchanges. 16. Launching of new Product.
17. Human resource development
18. Transportation expenses, misc expenses 19. Domestic and overseas training of staff
20. Bonus to the employees, house/building advances, motor car/motor cycle advances. 21. Worker compensation fund, benevolent fund contribution general provident fund 22. Maintenance of buildings, vehicles, fixed assets.
23. Default situation of subsidiaries.
Allocation of Funds for Marketing exploration 19% of net profit
Allocation of Funds for Research & development 18% of net profit
Allocation of Funds for Human resources & Admn 33% of net profit
USE OF ELECTRONIC DATA FOR DECISION MAKING
PTCL is using the Oracle software being front end and back end for its system billing. Actually this is tone-system it means that when one subscriber dialed another number then pulse duration started with the start of conversion the local meter reading is called M1 and NWD meter reading is called M2. In the telephone exchange one meter is dedicated to each telephone number, which memorized all M1+M2 calls, and then all data appears on the big film-coated tape.
That tape later on sent to the billing center in region where a System Administrator configuration data subscriber already availed. By putting the oracle being backend all NWD calls made from specific number printed along with the printing of telephone bill and also printed being front-end process.
For the inter-departmental communication the headquarters and regions the intranet is being used by the PTCL portal system. There is dedication of dot net system provided to each officer who is on-line in the context of portal system.
There is also end-user software, which is being introduced in the PTCL through which a subscriber will now pay his telephone bill even on daily basis. There will be used of terminal system on each Customer Care Center where subscriber will get his bill for he period according to his/her wish. The subscriber can also pay his bill in advance.
There is also use of teleconferencing in the PTCL on regional level, where the General Manager hold teleconference with Divisional Engineers and Senior Revenue Officers once in a week in which each one pay his comments about their respective wings.
Analysis of External Environment
Profitability Position
Liquidity Position
Leverage Position
Dividends
Wireless Local Loop
Products and Services
PTCL Landline
Paknet Limited
SWOT Analysis
Strengths
Opportunities
Suggestions and Recommendations
• No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone Connection in Pakistan and its playing its role magnificently. In current scenario P.T.C.L has increases its Revenue quite dramatically, and probably that as soon as this organization has become privatized it will flourish its revenue in better manner.
• PTCL should immediately change its Finance upper level of hierarchy and should stream line in the good manner.
• PTCL should also encourage the Billing On line system that each and every customer should have to pay his/her bill on line basis.
• The system of E-PAYMENT which although exist in PTCL finance system but there is need of improvement this facility.
• The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the bogus local calls in the monthly bills of various customers. PTCL should also provide the detail of local calls made from any Land Line Number which would be provided in Micro level to the customer.
• Faulty Telephone connection should be Fault Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty Telephone.
• PTCL should make Customer Care Centers in remote areas.
• The punching system of Billing through automation at CITI Bank Karachi takes so much time to adjust so it should be revived.
• The Financial D.D.O powers should be entrusted to the Director Finance rather GM.
• PTCL is not utilizing its surplus profit in long-term investment projects which be done.
• PTCL management should give concentration towards the Securities of deposit and it should be on maximum level.
• The return on deposit should be checked accordingly.
• The cash generated from the operation must be utilized accordingly.
• Each Region should allocate the funds at its own level.
• PTCL should take the services of highly qualified financial analysts.
• The promotion system in the Finance & Revenue wing should be revived in true manner all promotion must be made strictly on merit.
• Each Region should maintain Profit & Loss and Balance sheet and the statement of Cash inflow and outflow.
FUTURE PROSPECTS OF THE PTCL
• Expansion in the Local Loop System WLL system
• Expansion of the Broadband System
• Reduce the NWD, International, Local Calls rate for facilitation the customer
• Expansion of TDMA, PRI, BRI, LLO system for maximization profit
• Free of cost value added services.
• Reduce the Tariff of Assisted Trunk Dialing System.
• Free CLI (Caller Line Identification) system in Land Line system
• Free DXX (Digital Cross Connect) system
• Reduce the tariff of Internet charges in order to expand the customers
• Free local calls rate and reduce the Line Rent, which is Currently Rs. 200-00
• E-Payment, on-line billing payment system to facilitate the customers
• Expansion in the project of BILKUL-MUFT scheme
• Reduce the installation charges of telephone
• Project to provide the Local calls details to all customers
• Increase the investment on the international level
• Reduce the charges of Co-Location Charges
Limitations
• I worked in PTCL Bahawalpur where I found no working environment.
• No proper Guidance
• Very less or no visits of director/boss
APPENDIX
Web Resources
• Company’s website-ptcl.com.pk
• Magazine Business Economy
• Google.com
• Economic Survey of Pakistan
• Businessrecorder.com
• Security and Exchange Commission of Pakistan
• Kse.com
• Yahoofinance.com
Reports
• Annual Report PTCL 2007, 08
EXECUTIVE SUMMARY
W
ith employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers. The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistan’s economic growth. PTCL has laid an Optical Fibre Access Network in the major metropolitan centres of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network.This report is being started with the brief and complete introduction of organization, its historical background, its services and its products offerings.
In this report organization structure is discussed as pr the requirement of internship. What is the hierarchy in the organization as well as working of various departments are concisely discussed.
The most important thing the BUSINESS STRAGTEGIES is discussed in such a way that it’s not difficult to understand it. Internal and External analysis has the vital importance, which in this report is also done.
More over the Financial Analysis is also done which is depicting the financial position of the org in the market place. Whereas SWOT analysis is done which clearly sows what are the strengths, weaknesses, opportunities and threats in the organization.
Finally some suggestions and recommendations are given to org in this report. Limitation although very few but can’t be negligible are discussed.
Thus this report completely depicts the true picture of PTCL in a meaningful way.
MAIN OFFICES
1. Southern Telecom Region-I, Hyderabad 2. Southern Telecom Region-II Karachi (STR-II) 3. Southern Telecom Region-III Karachi (STR-III) 4. Lahore Telecom Region (South) , Lahore
5. Lahore Telecom Region (North) Lahore 6. Central Telecom Region (C.T.R) Lahore
7. Faisalabad Telecom Region (FTR) Faisalabad
8. Rawalpindi Telecom Region (RTR) Rawalpindi 9. Hazara Telecom Region, Abbottabad
10. North Telecom Region (NTR-II) Peshawar 11. Western Telecom Region (WTR) QUETTA 12. Multan Telecom Region (MTR) MULTAN
CONCLUSION
With employee strength of 30,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL also continues to be the largest CDMA operator in the country with 0.8 million V-fone customers.
The company maintains a leading position in Pakistan as an infrastructure provider to other telecom operators and corporate customers of the country. It has the potential to be an instrumental agent in Pakistan’s economic growth.
PTCL has laid an Optical Fibre Access Network in the major metropolitan centres of Pakistan and local loop services have started to be modernized and upgraded from copper to an optical network.
On the Long Distance and International infrastructure side, the capacity of two SEA-ME-WE submarine cable is being expanded to meet the increasing demand of International traffic.
Pakistan Telecommunication Corporation (PTC) has established in December 1990, taking over operations and functions from Pakistan Telephone and Telegraph Department under Pakistan Telecommunication Corporation Act 1991.
This coincided with the Government's competitive policy, encouraging private sector participation and resulting in award of licenses for cellular, card-operated payphones, paging and, lately, data communication services.
In 1994, the PTC becomes the company limited (Pakistan Telecommunication Company Limited) by issued six million vouchers exchangeable into 600 million shares of the PTCL in two separate placements. Each had a par value of Rs. 10 per share. These vouchers were converted into PTCL shares in mid-1996.
In 1995, Pakistan Telecommunication (Reorganization) Ordinance formed the basis for PTCL monopoly over basic telecommunication sector in the country. It also paved the way for the establishment of an independent regulatory regime. The provisions of the Ordinance were lent permanence in October 1996 through Pakistan Telecommunication (Reorganization) Act.
The year 2006-07 in the telecom sector was marked by the phenomenal growth in the mobile sector in Pakistan, which doubled its subscriber base to 60 million. The teledensity increased from 26% to 40%, helping to spread the benefits of communication technology across the country. PTCL ’s mobile mobile phone subsidiary Ufone’s subscriber base grew by more than 87%, from 7.49 million to 14 million. The year also witnessed the entry of major telecom companies, most notably China Telecom and Singtel, into market.
The privatization of the company was completed in the FY06, following the purchaser of 26% ‘B’ class ordinary shares by Etisalat International Pakistan L.L.C.
No doubt P.T.C.L having the monopoly in providing the Land-Line Telephone Connection in Pakistan and its playing its role magnificently. In current scenario P.T.C.L has increases its Revenue quite dramatically and probably that as soon as this organization has become privatized it will flourish its revenue in better manner.
PTCL should immediately change its Finance upper level of hierarchy and should stream line in the good manner.
PTCL should also encourage the Billing On line system that each and every customer should have to pay his/her bill on line basis.
The system of E-PAYMENT which although exist in PTCL finance system but there is need of improvement this facility.
The image of PTCL being leading Telecom Providing is not good in the eyes of common customer especially there are lot of complaints about the including the bogus local calls in the monthly bills of various customers. PTCL should also provide the detail of local calls made from any Land Line Number which would be provided in Micro level to the customer.
Faulty Telephone connection should be Fault Free within 24 hours in order to maximize the Revenue, as Revenue of PTCL should sacrifice at the cost of Faulty Telephone.
PTCL should make Customer Care Centers in remote areas
If I have to express my experience of internship in PTCL I would briefly say:
PTCL is a good Organization in the way that anybody can join it for his/ her long-term career. Overall working environment is comfortable. Management of branch cares a lot of its employees and considers them as the Asset of PTCL. Behavior of senior
executive of bank is very polite and they are caring about the individual’s career and their growth.
PTCL needs innovative service offerings — currently it doesn’t even offer bundles or a single bill.
Has been unclear about its IPTV and WiMAX plan and strategy (trials are in progress) Overall PTCL still behaves as a monopoly … it has to change its attitude. At a minimum, avoiding billing errors and providing competent and courteous service to its customers is essential if PTCL wants to show that it is transforming itself to a competitive company which cares for its customers.
It is said that the best assets of a company go home to their family in the evening. Can the culture of PTCL be changed to a performance and service-based organization? According to the latest director’s report from PTCL the “organization is being revamped”. Only time can tell the impact.
However management is very demanding about the targets but good reward at the achievement of assigned targets is awarded.
Employees at PTCL are quite efficient. Its employees have to bring their org among the list of good. Therefore, they work more than their working hours and it is all according to their will. It also shows their loyalty, commitment to organization.
Employees are given the benefits like bonus, gratuity funds, loans, increments, and medical.
All the customers are entertained individually. Same kind of behavior and attention is given to all the customers. Getting ideas for improvement from customer side is a new idea and that is working very well in PTCL. All the customers are asked to fill a suggestion form and the standards of the org are improved through them.
Prioritizing its product portfolio in line with its corporate and consumer needs and wants the org are committed to develop products that give more value to its customers in both the sectors.
In PTCL, all the work is done on computers. All the entries are made in computer. Balance is fed into the computer. This increases efficiency of the org.
During my internship training I gathered information regarding how a successful org operational aspect decorticated with the practical.
I found my internship training at PTCL to be a very rewarding experience. The training was beneficial because it helpful me to aware a real life working environment.
So far my learning is concerned; all the employees at branch were quite cooperative. They helped me to understand the activities of a org to possible extent. Their good attitude gave me more confidence to learn more and to ask if I have any query in my mind. Besides there ever going activities they never get irritant by my questioning. I had made an honest efferent to present the working & operation of PTCL in simplest way.
I feel pleasure that I have really gained a lot during 6 weeks & enjoyed working with experienced cooperative & intelligent staff.
