5. Remote-controlled Functions
6.2 Main menu
6.2.3 MenuCard “Call Forwarding”
You can forward internal or external calls intended for yourself (with the exception of hunt group calls) to another internal or external telephone number. You can decide whether only internal, only external, or both types of calls can be for-warded. If OpenVoice, the integrated voice mail system, is installed, you can also forward calls to a voicebox configured for you.
Least Cost Routing (LCR) can be used for call forwarding to external numbers pro-vided that your system administrator has configured LCR and its application in the OpenCom 100/OpenCom X300 correspondingly. Ask your system administrator which configuration applies to you.
Calls can be forwarded immediately, after a specified period of time, or if the line is busy. You can also use more than one type of forwarding (Immediately, After Delay, or Busy) in parallel. You could, for example, configure call forwarding Immediately for external callers to one number and call forwarding After Delay for internal callers to another number.
The system administrator specifies the period of time (in seconds) after which a call is forwarded when configuring the system. If more than one type of for-warding is activated, Immediately has priority.
Note: All calls to your telephone’s numbers (with the excep-tion of hunt group numbers) are forwarded. If a number is stored on more than one telephone, calls made to any of the other telephones will also be forwarded.
“Divert MSN” is available for ISDN multi-terminal accesses. You can use this type of call forwarding to forward incoming external calls to external destinations for each MSN, as long as you have the relevant authorisation.
“Divert door” is available for door calls. Providing you have the relevant authori-sation, you can forward door calls to your telephone to another (internal or external) telephone (a so-called “pharmacy line”).
M P
Select2ƒcall forwarding
followed by …Features and MenuCards Main menu
■ For external telephone numbers, you can enter the number directly if line seizure is automatic. If line seizure is manual, enter the telephone number after keying in the line seizure code digit (the default setting is
0
)■ For internal telephone numbers, enter the number directly if line seizure is manual. If line seizure is automatic, enter the telephone number after pressing the star key twice
* *
.Then select whether Internal calls, External calls or Int./ext. calls are to be forwarded to the Dest.. If you assign
Divert phone
to a feature key (see also Programming Features starting on page 122), you can also enter a Text for a label for the key. The label is displayed in the OpenCom 100/OpenCom X300’s Configurator for informational purposes. Activate call forwarding with On. Acti-vated call forwarding (Immediately, After Delay, Busy) is indicated by a “+”sign followed by the call forwarding destination. You can switch call forwarding on or off using the plus/minus key
=
.2ƒDivert key
: This function is only available in the menu if more than one trunk key is configured on your telephone. In this case, you can configure call forwarding for each trunk key individually. Select the key to which the internal telephone number is assigned and which you want to forward from the list. The procedure is otherwise the same as that for configuringDivert phone
(see the previous section).3ƒDivertƒMSN
: Select the MSN (one of the telephone numbers supplied for the multi-terminal access) that you want to forward. Several MSNs can be grouped together (this is configured by your system administrator) and forwarded to a common destination number. Selecting the item All from the list lets you forward all configured MSNs to the same destination number.You need the relevant authorisation to forward MSN groups and all MSNs. Only then will the corresponding items appear in the menu. Contact your system administrator if you have any questions about your authorisation and the current configuration of MSN groups.
After you have selected an MSN, an MSN group or all MSNs, select the type of call forwarding (Immediately, After Delay or Busy) then enter the external Dest..
Note: For this type of call forwarding, the (external) destina-tion number is always entered without the line seizure code.
Features and MenuCards Main menu
If you assign
DivertƒMSN
to a feature key (see also Programming Features starting on page 122), you can also enter a Text to label the key with. The label is displayed in the OpenCom 100/OpenCom X300’s Configurator for informational purposes.Activate the function using On. Activated call forwarding (Immediately, After Delay, Busy) is indicated in the MSNs selection list by a “+” before the telephone number. A “?” before the entry (e. g. ? MSN Group 1) means that different call for-warding types are activated in this group. You can switch the call forfor-warding off and on using the plus/minus key
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.Note: If “Divert MSN” is activated in the exchange, (= exter-nal call forwarding, configured by the system administrator), it can take a few seconds after configuring for call forwarding to be activated in the exchange.
4ƒDivert door
: This so-called “pharmacy line” forwards all calls from the doorbell. If several door bells are configured on your communications system, select first the door bell whose calls are to be diverted. How many door bells are available and which names they are listed under in the menu, depends on the type of entrance intercom you have. Consult your system administrator if you have questions about the configuration of the door bells.Enter the telephone number under Dest. as follows:
■ For external telephone numbers, enter the number directly if line seizure is automatic. If line seizure is manual, enter the number after keying in the line seizure code (the default setting is:
0
).■ For internal telephone numbers, enter the number directly if external line seizure is manual. If external line seizure is automatic, enter the number after pressing the star key twice
* *
.You can activate the forwarding function with On, and deactivate it with Off.
5ƒRemote divert
: This function allows you to configure call forwarding for other users’ phone numbers. You must have “Call forwarding for other user”Features and MenuCards Main menu
Enter the internal number that you want to forward or select a number from the telephone book. The rest of the procedure is the same as configuring
Divert phone
(see page 102).6ƒFollowƒme
: This type of call forwarding is configured on a destination tele-phone to which calls for an original (source) teletele-phone are forwarded. The user’s PIN number for the source telephone is required for this function (see page 109).On the destination telephone, select 6 Follow me from the “Call forwarding”
MenuCard. As Source:, enter the internal telephone number for which calls are to be forwarded from the source telephone to the destination telephone. Then enter the PIN: of the source telephone. You can switch off the Follow Me function with On/Off.
You an switch off the Follow Me function on the other (source) telephone, by switching off Divert phone.
If the Follow Me function is active, all the telephone numbers of the other tele-phone are forwarded immediately (with the exception of hunt group numbers).