Table 13.
Feature Description
Call Screening per Set
Requires the caller to enter his or her name
Transfers the call to the extension entered via the Automated Attendant, announces the caller’s name and offers the called party the option of accepting the call or transferring it to Messaging
Is particularly useful where Calling Line Identification (CLID) information is not available, or when the called party has a set without display capabilities
Note: This feature is enabled on an individual mailbox basis from Mailbox Administration
Enable or Disable the
Company Directory Allows the System Coordinator to enable or disable access to the Company Directory for internal and external users Enable or Disable Voice
Messaging Feature
Allows a System Manager to globally enable or disable the Voice Messaging feature
Note: If Voice Messaging is disabled, the subscriber’s mailbox will not answer the calling party. Instead, the caller will be directed back to the Automated Attendant or CCR application for more options. When disabled, only Feature 980 and Feature 986 will allow callers to leave messages
External Volume Control Allows users listening to messages from outside the company to increase the playback volume by pressing the star key (“*”)
Feature Description
Interrupt Feature Allows mailbox users to retrieve calls that have been forwarded to voice messaging. While a caller is leaving a message in the user’s mailbox, the user can interrupt the message and talk to the caller.
Multiple Recipients Per
Message Allows users to send messages to multiple recipients with one set of delivery options applied to all recipients Lets users choose to add recipients or delivery options in any order prior to sending the message
Record a Call While on a call, the user can activate record a call by dialing Feature 989. Voice Messaging will then record the call until the call is disconnected or the user stops recording by dialing Feature 989 a second time.
When this feature is activated, both parties will hear “this call is being recorded.”
When the recording has been completed it appears as a normal message to the user. The user can listen to it in the same manner as a normal message, forward it, delete it or, in conjunction with Unified Messaging, can “archive” the message as a wave file to a PC.
Semi-interruptible Greeting (Extended Absence Greeting)
Allows mailbox owners to inform callers of an extended absence Prompts callers who attempt to bypass it that this is a special greeting and the system will give them the option to play the greeting again
Follows a special tone that alerts callers that it is in effect Single Button Call Forward
to Voice Messaging Lets users deploy Feature 984 to forward their calls to voice messaging. Feature 984 can be programmed onto a button on BCM telephone set, thereby allowing the user to forward call to messaging by simply pressing a key.
Single Trunk External Link
Transfer Transfers callers externally out of voice messaging without tying up two trunks for the duration of the call Timed Delivery of
Messages Allows a subscriber to create a message and delay delivery of that message until after a specified date and time Delays message delivery up to the number of days specified in the message retention class of service parameter for a given mailbox
Note: If the Voice Messaging system is using the AMIS protocol for networking messages, timed Delivery messages will follow the standard AMIS rules with respect to call blocking (only urgent messages will be sent during call blocking periods).
Trunk Answer On/Off Permits System Coordinators to turn on or off incoming trunk lines programmed for answering by the Auto Attendant
Feature Description
Voice Messaging Option May be enabled or disabled at any time The default status is enabled
When enabled, allows callers to access all mailboxes
Transfers callers who reach a busy extension to the extension’s mailbox
When disabled, does not allow callers to leave messages in any mailbox unless manually transferred to a mailbox; callers can access Information Mailboxes
Reports
Table 14.
Feature Description
Call Handling and Channel
Usage Report Provides traffic statistics on the types of calls handled and the traffic against each port used by BCM CCR Usage Report Provides the greeting table from which the CCR tree is currently
referenced and a seven-day rolling count of the number of calls received by the tree and the number of times each path is visited Numeric Mailbox
Information Report Previously known as the Numeric Subscriber Report Includes more information about the mailbox
Fax On Demand Usage Report
Lists all the Fax On Demand requests and shows the date and time, item requested, delivery fax number and caller CLID System Configuration
Report Shows how the system is configured to include the number of ports, outdial channels, group lists and any options that may be installed on the system, such as AMIS
Report Generation Various reports can be printed at the request of the system coordinator