The Case Status page displays the status of the indexer and Analytics services, statistics on the collected and indexed content, and the indexing progress for each document source in the case.
To view the case status:
1. Under the Case Management tab, click on the Case menu and select a case. 2. Click Case > Status to open the View Case Status page.
The Case Status page displays.
3. Review the case status, statistics, and indexing progress. If any problems occurred during the last processing cycle, click next to the source for more details.
A. Case Status. Indicates whether each service is running, has successfully completed, or has never been started.
B. Indexing Progress. Lists each document source, the number of items enabled for indexing (such as the number of mailboxes or PST files) and the percentage of the collected content that has been indexed. To view or change a source’s
configuration, click the source name (refer to “Managing Case Sources and Case Custodians” on page 28).
C. Case Statistics. Provides case statistics for the document crawler and indexing services. Choose a specific batch job or All Batches to view the results for all jobs. These statistics are cumulative, and are not reset when the appliance is rebooted. The Messages column includes email documents that may be processed from an email server or archive or from an individual email file (.msg/.eml). It also includes non-email items such as contacts and calendar entries.
The Loose Files column includes counts for any non-email documents, excluding email attachments.
D. To view the remaining disk space on an appliance, refer to "Maintaining Clearwell Appliances" in the System Administration Guide. The following table describes each of the statistics. Hover over any entries in the list to view additional information. Note: To view processing warnings and unprocessed documents, see the Case > Exceptions page.
Table 4-15 Case Statistics
Statistic Message Loose Files Total
Total source
files Total source files (including loose files and email containers such as PSTs and NSFs) when this batch was processed
Total source files (including loose files and email containers such as PSTs and NSFs) when this batch was processed
Total source
items Total messages after extraction from email containers (PSTs/NSFs)
Total files after separating out emails and email containers as messages
Total items found in source locations, including loose files and individual emails
Container files
identified Loose files identified as containers Loose files identified as containers Known files
excluded Known files excluded due to known file filtering (also known as “de-NIST-ing”)
Known files excluded due to known file filtering (also known as “de-NIST-ing”) Excluded due to processing options Messages excluded from processing based on user- selected processing options
Loose files excluded from processing based on user-selected processing options
Total items excluded due to user-selected processing options
Already
processed Messages that have already been processed in previous batches
Loose files that have already been processed in previous processing batches
Total items already processed in previous processing batches
Items selected
for processing Messages selected for processing
Loose files selected for
Excluded during processing Messages excluded during processing (only applies to non- case folder sources such as archives and Exchange servers)
Loose files excluded during processing (only applies to non-case folder sources such as archives and Exchange servers)
Total items excluded during processing (only applies to non-case folder sources such as archives and Exchange servers)
Items accepted
for processing Messages accepted for processing (selected minus excluded)
Loose files accepted for processing (selected minus excluded)
Total items accepted for processing (selected minus excluded) Files extracted from containers Messages processed that were extracted from archive containers (such as ZIP files)
Loose files processed that were extracted from archive containers (such as ZIP files)
Total items processed that were extracted from archive containers (such as ZIP files)
Items unable to process (errors) Messages that could not be processed due to an error condition
Loose files that could not be processed due to an error condition
Total items that could not be processed due to an error condition Items processed (Remove "(post- extraction)" text) Messages processed by Clearwell (prior to deduplication)
Loose files processed by Clearwell (prior to deduplication)
Total items processed by Clearwell (prior to deduplication)
Average size Average message size (including attachments) across all messages processed
Average loose file size across all loose files processed
Average document size across all documents processed
Table 4-15 Case Statistics (Continued)
4. To export the information on the case status page, click Export. Unique items
indexed Unique messages indexed (after deduplication)
Unique loose files indexed (after deduplication)
Total indexed documents (this will match the number of documents returned in an “empty search”) Deduplication
% Percentage by which processed message count (volume) was reduced by deduplication
Percentage by which processed loose file count (volume) was reduced by
deduplication
Percentage by which total processed document count (volume) was reduced by deduplication" Table 4-15 Case Statistics (Continued)