On the Magento Order View page, Secure Trading populates additional fields containing relevant information about the processed payment.
Magento Extension User Guide: Payment Pages
5.1.1 Multishipping Tab
By clicking the “Related Multishipping Orders” from the left side menu (when a customer used multishipping), you will be able to see all other orders that are in the same multishipping transaction.
5.1.2 Payment Information
Secure Trading will populate the following fields in the “Payment Information” box:
Field Comment
Reference” Unique reference assigned by Secure Trading to reference the payment.
“Security Response Address”
The result of the Address Verification System (AVS) and security code checks on the house number, postcode and card security code provided by the customer (see the AVS & CVV2 document):
“Matched” - Billing details matches those on record.
“Not Matched” - Billing details don’t match those on record.
“Not Checked” - Billing details not checked.
“Not Given” - Billing details missing.
“Security Response
Results from the Protect Plus checks performed on the customer’s details:
(If configured. See section 4.3.1 for further information)
“ACCEPT” – The details are not deemed suspicious.
“CHALLENGE” – Further investigation is recommended.
“DENY” – The details are suspicious and a transaction should not be performed.
“Payment Type” The payment method used by the customer. e.g. “VISA”
“Last 4 Card Digits” The last four digits of the card used by the customer. e.g. “1111”
“3D Enrolled”
(If configured. See section 4.3.3 for further information)
“Y” – Card is enrolled in 3-D Secure.
“N” – Card is not enrolled in 3-D Secure.
“U” – Unable to determine if card is enrolled in 3-D Secure.
“3D Status”
(If configured. See section 4.3.3 for further information)
“Y” – Customer authenticated by the card issuer.
“A” – An authentication attempt occurred but could not be completed.
“U” – Unable to perform authentication.
“N” – Customer not authenticated.
“Order was placed
using” The currency the customer used to process the payment.
e.g. “GBP”
Magento Extension User Guide: Payment Pages
Clicking the “View in MyST” hyperlink will open MyST in a new tab/window. After signing in to MyST, you will be displayed the corresponding single transaction view page for the transaction reference associated with the order shown on the Order View page.
For more info on viewing transaction information using MyST, please refer to the MyST User GuideAll Secure Trading documents can be found on our website.
5.1.3 Orders Not Invoiced (Authorize Only)
This section only applies to merchants using “Authorize Only” payment action status.
(See section 4.1.3)
Please note that if you wish to process the order you must issue the invoice within 7 days of the payment being authorised. After this time period, Secure Trading will automatically cancel the transaction as the authorisation code will have expired.
Magento Extension User Guide: Payment Pages
Orders that are yet to be invoiced (default behavior when Payment Action is set to “Authorize Only” for a successfully processed transaction) will have the following actions that can be performed:
Action button Comment
“Edit”
Click “Edit” to change details of an order.
For non-invoiced orders, this procedure cancels the order and creates a new offline (MOTO) order with the modified details you provide. Secure Trading sends a new request to the card issuer for authorisation with the payment details you provide.
“Cancel”
Click “Cancel” to cancel an order.
This marks the order as “Canceled” in the Magento interface. Cancelled orders cannot be resumed using the Magento interface; in such a scenario, you will need to process a new order.
Note 1: Any partial captures that are registered within Magento for an order before it is manually cancelled will still proceed for settlement.
Once cancelled no further funds can be accepted from the order.
Note 2: It is still possible for credit memo’s to be performed on any existing invoices generated for an order that is in a ‘Canceled’ state.
“Send Email”
Click “Send Email” to send an email to the customer.
By default, the email is sent to the customer’s user account email address.
When on the order details page, this will send an order confirmation email if one was not sent initially.
When on the invoice details page, this will send an invoice confirmation.
When on the credit memo page, this will send a credit memo confirmation.
When clicked on the shipping page, this will send a shipping confirmation.
“Hold”
Click “Hold” to put an order on hold.
This prevents subsequent actions such as shipping the product or refunding the order without explicitly “unholding” the order first. Putting an order on hold will not prevent funds from being captured by the acquiring bank, if this has been previously authorised.
“Unhold” Click “Unhold” to take an order off hold status.
This allows you to perform other actions on the order, such as modification or cancellation, generating an invoice or shipping the product.
“Invoice”
Click “Invoice” to generate an invoice for the order and proceed with the payment.
Performing this action will allow funds to be captured by the acquiring bank (usually occurs within 24 hours). Once an invoice has been generated for an order, it is not possible to cancel it. Instead, you will need process a “Credit Memo” (refund).
“Credit Memo” For information on “Credit Memo” please see section 5.2.
“Ship”
Click “Ship” to dispatch the product to the customer.
This is unrelated to the state of the payment and can be performed at any time after an order has been generated. We strongly recommend waiting for funds to be captured by your acquiring bank before shipping.
“Reorder”
Click “Reorder” to create a new order using details of the order being viewed.
You will be presented with a form pre-filled with details of the order, allowing you to process an additional order with the same or different details depending on your requirements.
Magento Extension User Guide: Payment Pages
5.1.4 “Payment Review” Orders
When an order is in “Payment Review” status, this is because a transaction has met certain pre-defined criteria that have led Secure Trading to suspend payment until you have manually reviewed the transaction. By default, this occurs for Authorize and Capture orders when the customer has entered an invalid CVV2 (security code on the customer’s card) or any time a Protect Plus (if enabled) returns a “CHALLENGE” or “DENY” response.
Please note that if you wish to process the order you must issue the invoice within 7 days of the payment being authorised. After this time period, Secure Trading will automatically cancel the transaction as the authorisation code will have expired.
Magento Extension User Guide: Payment Pages
Action button Comment
“Send Email”
Click “Send Email” to send an email to the customer.
By default, the email is sent to the customer’s user account email address.
When on the order details page, this will send an order confirmation email if one was not sent initially.
When on the invoice details page, this will send an invoice confirmation.
When on the credit memo page, this will send a credit memo confirmation.
When clicked on the shipping page, this will send a shipping confirmation.
“Accept Payment”
This will instruct Secure Trading to accept the payment.
If already invoiced (Authorize and Capture): Selecting this option will allow the funds to be captured by the acquiring bank and will set the order status to “Processing”.
If not invoiced (Authorize Only): Selecting this option will allow you to invoice the order and will set the order status to “Processing”.
“Deny Payment”
This will instruct Secure Trading to prevent the funds from being captured by the acquiring bank. This will set the order status to “Canceled”.
5.1.5 Invoiced Orders
Magento Extension User Guide: Payment Pages
All orders that have been invoiced will have the following actions that can be performed:
Action button Comment
“Edit”
Click “Edit” to change details of an order.
For invoiced orders, this procedure creates a new order with the modified details you provide. Secure Trading sends a new request to the card issuer for authorisation with the payment details you provide.
Note: The original order and transaction will still be processed unless you opt to override the order.
“Send Email”
Click “Send Email” to send an email to the customer.
By default, the email is sent to the customer’s user account email address.
When on the order details page, this will send an order confirmation email if one was not sent initially.
When on the invoice details page, this will send an invoice confirmation.
When on the credit memo page, this will send a credit memo confirmation.
When clicked on the shipping page, this will send a shipping confirmation.
“Credit Memo” For information on “Credit Memo” see section 5.2.
“Hold”
Click “Hold” to put an order on hold.
This prevents subsequent actions such as shipping the product or refunding the order without explicitly “unholding” the order first. Putting an order on hold will not prevent funds from being captured by the acquiring bank, if this has been previously authorised.
“Unhold” Click “Unhold” to take an order off hold status.
This allows you to perform other actions, such as shipping the product or refunding the order.
“Ship”
Click “Ship” to dispatch the product to the customer.
This is unrelated to the state of the payment and can be performed at any time after an order has been generated. We strongly recommend waiting for funds to be captured by your acquiring bank before shipping.
“Reorder”
Click “Reorder” to create a new order using details of the order being viewed.
You will be presented with a form pre-filled with details of the order, allowing you to process an additional order with the same or different details depending on your requirements.