Secure Trading supports two payment action settings:
1. “Authorize and Capture” – Secure Trading sends a request for payment authorisation, and the funds will be captured in a subsequent settlement run (normally within 24 hours).
See sections 4.1.1 and 4.1.2.
2. “Authorize only” – Secure Trading sends a request for payment authorisation, but the funds will not be captured without further action from the merchant. See sections 4.1.3 and 4.1.4.
Any settings for “Payment Action” will not apply to Sofort bank transfers.Successful Sofort bank transfers will always be updated within 12 hours of being processed.
Magento Extension User Guide: Payment Pages
4.1.1 Diagram of Order Status Flow (using “Authorize & Capture” Payment Action)
The following is a diagrammatic overview of the order status flow in Magento when the customer places an order in your store when payment action is set to “Authorize & Capture”
(described in more detail in section 4.1.2):
Step 1) The Magento
Step 3) Secure Trading submits a request to the Acquiring Bank and interprets the response returned.
Invoice is in “Paid” status and is sent to the Customer.
Customer can amend payment details and
start again.
Invoice is in “Pending” status.
Order status: “Payment Review” Order status: “Processing”
Order status: “Payment Pages” E.g. if card security code
provided by Customer returns
More information can be found over the page.
Magento Extension User Guide: Payment Pages
4.1.2 Description of Order Status Flow (using “Authorize and Capture” Payment Action)
After the checkout process (one-page or multishipping) hosted by your Magento store, the customer confirms they are ready to make a payment by clicking “Place Order”. At this point, the customer is shown the Secure Trading Payment Pages within an iframe (by default), where they can enter their payment details on our secure server. In Magento, the order status is set to
“Payment Pages”.
After the customer clicks “Pay”, Secure Trading sends a request to the acquiring bank which in turn submits a request to the card issuer, which will either authorise the payment or decline. If the payment is declined, the customer remains on Secure Trading’s Payment Pages and is given the opportunity to amend their details and try again if they wish to do so.
If the payment has been authorised and the order is:
Not suspicious, an invoice is automatically generated by your Magento store and the order status is set to “Processing”. Unless you manually update or cancel the transaction, the funds will be captured (settled) in Secure Trading’s next settlement run.
Suspicious, (e.g. if the security code entered is incorrect), the order status in Magento is set to “Payment Review” and the generated invoice will be in a ‘pending’ status.
You can review a “Payment Review” transaction on the Order View page (see section 5.1) and opt to cancel it using the Magento interface. Clicking the “Deny Payment” button updates the order status to “Canceled”, preventing the funds from being captured.
Alternatively, you can approve the payment by clicking on the “Accept Payment” button on the Order View page (see section 5.1) and allow the funds to be captured. The invoice is updated to
‘Paid’ status and the order status is updated to “Processing”.
To dispatch your product, you must manually confirm this in the Magento interface. This is achieved by clicking “Ship” on the Order View page for the order in question (providing the invoice has been paid). When you have done so, the order status in Magento is updated to
“Completed”.
Magento Extension User Guide: Payment Pages
4.1.3 Diagram of Order Status Flow (using “Authorize Only” Payment Action)
The following is a diagrammatic overview of the order status flow in Magento when the customer places an order in your store (described in more detail in section 4.1.4):
Diagrammatic Overview
Payment authorised by the Acquiring Bank and awaits action from
Merchant.
Step 3) Secure Trading submits a request to the Acquiring Bank and interprets the response returned.
Magento Extension User Guide: Payment Pages
4.1.4 Description of Order Status Flow (using “Authorize Only” Payment Action)
After the one-page checkout process (one-page or multishipping) hosted by your Magento store, the customer confirms they are ready to make a payment by clicking “Place Order”. At this point, the customer is shown the Secure Trading Payment Pages within an iframe (by default), where they can enter their payment details on our secure server. Within Magento, the order status is set to “Payment Pages”.
After the customer clicks “Pay”, Secure Trading sends a request to the acquiring bank which in turn submits a request to the card issuer, which will either authorise the payment or decline. If the card issuer declines the payment, the customer remains on Secure Trading’s Payment Pages and are given the opportunity to amend their details to try again if they wish to do so.
If the payment has been authorised, the order status in Magento is set to “Processing”.
You must manually “Invoice” or “Cancel” each payment using the Magento interface:
To deny a payment and prevent it from being captured (settled), click “Cancel” on the Order View page for the order in question (This will leave the transaction in a suspended state within Secure Trading that will not be scheduled for capture (settlement).
To proceed with the order, generate an invoice within the Magento interface. This is achieved by clicking “Invoice” on the Order View page. This allows the funds to be captured in Secure Trading’s next settlement run by updating the transaction on Secure Trading to be scheduled for capture (settlement).
To dispatch your product, you must manually confirm this within the Magento interface. This is achieved by clicking “Ship” on the Order View page for the order in question. Once the item(s) have been shipped, the order status in Magento is updated to “Completed”.
Please note when using Protect Plus, if the checks return a “CHALLENGE” or
“DENY” response, the order will enter “Payment Review”. Please see section 5.1.4 for information on actions that can be performed on orders in status
“Payment Review”.