Activate Microsoft Windows Server 2008 R2
Avaya Aura® Call Center Elite Multichannel OVA is bundled with Microsoft Windows 2008 R2 Standard Edition. After deploying the Call Center Elite Multichannel OVA, you must activate Microsoft Windows Server 2008 R2 Standard Edition. For more information on activating Microsoft Windows Server 2008 R2, go to the Microsoft website: http://www.microsoft.com/
Post-deployment verification
Verifying the Call Center Elite Multichannel services
About this task
Using the following procedure, verify that all the Call Center Elite Multichannel Services are set to Automatic and status is in Started state.
Procedure
1. Open the vSphere Client.
2. In the left pane, right-click the host and select Power > Power On . 3. In the right pane, click the Console tab.
Wait for the virtual machine to start. The system displays the screen with the Press Ctrl + Alt + DELETE to log on message.
4. In the left pane, right-click on the virtual machine, and select Guest > Send Ctrl +Alt+del.
The system displays two user icons. Click the Administrator icon.
5. Type the Administrator account password.
The default password for the Administrator account is EMC123$%.
6. Press Enter.
The system displays the Initial Configuration Tasks window. Close or minimize the Initial Configuration Tasks window. The system displays the Server Manager window.
7. In the Server Manager window, in the left pane, select Configuration >
Services .
In the right pane, you will see a list of all available services with their Status (Started/
Stopped).
• If you have deployed the EMC Core Server, verify that the following services are set to Automatic and status is in the Started state:
- Active Configuration Server
- AS AOL-ICQ Instant Messenger Gateway - AS Application Management Director - AS Call Routing Server
Note:
By default, the AS Call Routing Server service is disabled. If you want to use this service then you have to configure AS Call Routing
Server.
- AS Communicator Gateway - AS Email Media Store - AS License Director - AS Media Director
- AS MSN Messenger Gateway - AS Preview Contact Media Store - AS Simple Messaging Media Store - AS SMS Gateway
- AS Task Director - AS Virtual Agent - AS Voice Media Store - AS Web Chat Gateway - AS XML Server
- AS XMPP Gateway
- Avaya Call Recording Config Service - Avaya Trace Server
Post-deployment and verification
- Avaya Voice Portal Config Service
• If you have deployed the EMC IDS Server, verify that the following services are set to Automatic and status is in the Started state. If the services are not in Started status, then manually start the services.
- AS Interaction Data Server - Multimedia - AS Interaction Data Server - View
- AS Interaction Data Server - Voice and Presence
• If you have deployed the EMC Full, verify that the following services are set to Automatic and status is in the Started state. If the services are not in Started status, then manually start the services.
- Active Configuration Server
- AS AOL-ICQ Instant Messenger Gateway - AS Application Management Director - AS Call Routing Server
Note:
By default, the AS Call Routing Server service is disabled. If you want to use this service then you have to configure AS Call Routing
Server.
- AS Communicator Gateway - AS Email Media Store - AS License Director - AS Media Director
- AS MSN Messenger Gateway - AS Preview Contact Media Store - AS Simple Messaging Media Store - AS SMS Gateway
- AS Task Director - AS Virtual Agent - AS Voice Media Store - AS Web Chat Gateway - AS XML Server
- AS XMPP Gateway
- Avaya Call Recording Config Service
Post-deployment verification
- Avaya Trace Server
- Avaya Voice Portal Config Service - AS Interaction Data Server - Multimedia - AS Interaction Data Server - View
- AS Interaction Data Server - Voice and Presence
Post-deployment configuration
Creating a Database for ASContact
Before you begin
Ensure that the Call Center Elite Multichannel is deployed and all the services are running.
Procedure
1. Open the CC Elite Multichannel Control Panel application.
2. In the left navigation pane, right-click and select Database Management > Create New Database > ASContact.
3. In the right pane, in the Database Utility –Database Creation Agent tab, next to Database server name, click … to populate the server names in the drop-down list.
4. From the drop-down list, select SQL Server.
5. In the User name: field, type a user name.
6. In the Password: field, type a password.
7. Click Create.
Creating a Database for ASMSControl
Before you begin
Ensure that the Call Center Elite Multichannel is deployed and all the services are running.
About this task
To create the ASMSControl database:
Post-deployment and verification
Procedure
1. Open the CC Elite Multichannel Control Panel application.
2. In the left navigation pane right-click and select Database Management > Create New Database > ASMSControl.
3. In the right pane, in the Database Utility –Database Creation Agent tab, next to Database server name, click … to populate the server names in the drop-down list.
4. From the drop-down list, select SQL Server.
5. In the User name: field, type a user name.
6. In the Password: field, type a password.
7. Click Create.
Configuring Interaction Data Service server
Before you begin
After the Interaction Data Service (IDS) server is up, you must configure the IDS system. For more information, see Administering Avaya Aura® Call Center Elite Multichannel Guide.
About this task
You must perform the following procedure after configuring the IDS.
Procedure
1. Open the vSphere Client.
2. In the left pane, right-click the host and select Power > Power On . 3. In the right pane, click the Console tab.
Wait for the virtual machine to start. The system displays the screen with the Press Ctrl + Alt + DELETE to log on message.
4. In the left pane, right-click on the virtual machine, and select Guest > Send Ctrl +Alt+del.
The system displays two user icons. Click the Administrator icon.
5. Type the Administrator account password.
The default password for the Administrator account is EMC123$%.
6. Press Enter.
The system displays the Initial Configuration Tasks window. Close or minimize the Initial Configuration Tasks window. The system displays the Server Manager window.
Post-deployment configuration
7. In the Server Manager window, in the left pane, select Configuration >
Services .
In the right pane, you will see a list of all available services with their Status (Started/
Stopped).
8. Right-click on AS Interaction Data Server - View service, and click Stop.
9. Click Start > Avaya Aura CC Elite Multichannel > Interaction Data Server - View
> Open IDS view ASIDSView.ini file.
10. In the ASIDSView.ini file, in the [IDS View Engine] key section, remove the connection string after “=” (equal to) sign.
11. Click File > Save to save the changes made to the ASIDSView.ini file.
12. In the Services window, right-click on AS Interaction Data Server - View service, and select Start.
Post-deployment and verification