Theprocess whereby he identifies the variables that have the most influence on the projectby holding all the variables constant and changing one at a time is called:
a. Product correlation b. Design of an experiment c. System integration d. Output processing
100. A control chart is being used to control a manufacturing process. As part of the control asample of five parts is taken from the manufacturing process each hour of operation.Each of the five parts is measured and the dimension is recorded on the work sheet. Thedifference between the highest and lowest measured dimension of the five parts isplotted on the control chart. This is called which of the following values?
a. R b. R bar c. X d. X bar Answers:
81. A
$3122.60
82. A
Is a method of including all of the cost associated with the project over its entire life
83.B 0.777
84. A 1.200
85.D 20,000
86. B 6,500
87. B -2,000
88. C -500
89. C 25,740
90. B
The cost performance index will remain the same for the remaining part of the project
91. B
Budget at completion, earned value, and actual cost 92. C
Reduce EV by $4,000
93. B
Average unit cost decreases as more units are produces
94. C
Implement quality improvements as long as the benefits outweigh the costs
99. B
Design of an experiment
100. A R
101. The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs is the definition for:
a. Modern quality management b. Quality assurance
c. Quality d. Quality control
102. A large project is being worked on by a large company. The client is interested in knowing how the company will be able to meet the quality needs of the project. In order to satisfy this request of the client the project manager arranges a meeting between the client and the:
a. General manager b. Quality control manager c. Quality assurance manager d. Chief designer
103. One of the fundamental tenets of quality management is that quality:
a. Must exceed customer expectation b. Is planned in and not inspected in c. Will increase cost
d. Costs must all be passed onto the customer
104. A category or rank given to products that have the same functional use but different technical characteristics is called the product’s:
a. Quality
b. Functional characteristics c. Grade
d. Technical characteristics
105. The quality manager of a company wishes to analyze the data that is coming to him in the form of a list of defects that have occurred in the shipping department. The report comes with defects listed chronologically as they occurred, the cost of the repair necessary to correct each defect, the person involved, and a description of the defect.
The manager would like to determine which of the defects should be corrected first according to the frequency of the defect occurring. He should use which of the following quality tools?
a. Cause and effect diagram b. Sampling inspection c. Pareto diagram d. Quality critical path
106. A project manager from the quality control area is trying to categorize the number of mistakes that are made in the area that paints the right front fender of the Mercedes 560 SL.
She list all the possible defects on a sheet of paper and asks the inspector to make a mark each time one of the listed defects is found. This is an example of using which of the following quality tools?
a. Scatter diagram
b. Statistical measurements c. Check sheet
d. Random sampling
107. The project management team should be aware that modern quality management complements modern project management. For example, both disciplines recognize the importance of:
a. Completion in the shortest possible time frame b. Making a maximum profit
c. Having lower cost than competitor d. Customer satisfaction
108. In a manufacturing process that is being controlled by control charts there are variables occurring that will affect the process output. Variations in the process that are considered to be normal process variables are called:
a. Common causes b. Uncommon causes c. Special causes d. Random causes
109. Work results, quality checklists, operational definitions, and the management plan are:
a. Inputs to quality control b. Outputs from quality control c. Inputs to quality assurance d. Outputs from quality assurance
110. A control chart is being used to control a manufacturing process. As part of the control a sample of five years is taken from the manufacturing process each hour of operation. Each of the five parts is measured, and the dimension is recorded on the work sheet. The average of the five parts is plotted on the control chart. This is called which of the following values?
a. X b. X bar
c. Sample average d. Control average
111. A project manager for the quality department is trying to solve a problem with a machine that makes die cast aluminum parts that are used in automobiles. These parts are frequently made with defects. The project manager has decided to hold a meeting to discuss the process of making the parts. He creates a diagram that has branches that
show the possible causes of the problems. Each of the branches breaks the cause down into more and more detail. This diagram is called a:
a. Pareto diagram b. Fishtank diagram c. Cause and effect diagram
d. Scatter diagram
112. As the manager of the production department where electrical circuits are being made you observe the inspection station where the completed printed circuit assemblies are being inspected. In this operation the inspector takes the printed circuit assembly and
puts it into a fixture. The fixture is part of the testing machine that has three digital readouts.
The inspector records the readings on the three digital readouts on his inspection report. This is an example of:
a. Attribute inspection b. Variable inspection c. Sampling inspection d. Process control
113. One of the important advantages of using control charts in managing a production operation is that the control chart tells you when to take corrective action on the process being controlled. Another important result of using control charts is:
a. The control chart identifies the special causes
b. The control chart tells you when you should not take corrective action c. The control chart shows how much the defects are costing
d. The control chart shows who is responsible for the defects
114. According to the ideas behind modern quality management, quality improvements should be made:
a. In large steps through detailed study of problems and then implemented as comprehensive solutions when they are funded
b. In small incremental steps
c. By assignment of permanent quality improvement teams
d. By hiring ISO certification consultants to point out quality deficient areas
115. The Japanese developed a method of modern quality management that relies on continuing small improvements involving everyone from the top management to the lowest level worker in the organization. This is called:
a. Kamban b. Kaizen c. PDCA d. Deming cycle
116. The primary benefits of meeting quality requirements are:
a. Cost and delays are reduced, production improves, cost to customers goes up, and profits go up b. Cost and delays are reduced, production improves, market share increases, and profits go up c. Cost and delays are reduced, capital expenditures go down, market share increases, and profits go up
d. Cost and delays are reduced, production improves, market share increases, and profits are maintained
117. When the quality management discipline is implemented, the benefits to costs ratio should at least be:
a. Unable to be evaluated b. Less than one c. Of little importance d. Greater than one
118. The quality management plan provides input to __________________ and addresses quality control, quality assurance, and quality improvement.
a. The overall project plan b. The WBS
c. The project scope d. External stakeholders
119. Project quality assurance:
a. Includes policing the conformance of the project team to specs
b. Provides the project team and stakeholders with standards, by which the project performance is measured
c. Is a managerial process that defines the organization, design, resources, and objectives of quality management
d. Provide confidence that the project will satisfy relevant quality standards
120. What are the major advantages of the functional type of organization?
a. Single point of contact for the customer b. Stable organizational structure c. Project orientation
d. Multifunctional teams are easy to form
Answers:
101. C Quality
102. C
Quality assurance manager
103. B
Is planned in and not inspected in
104. C Grade
105. C Pareto diagram
106. C Check sheet
107. D
Customer satisfaction
108. A
Common causes
109. A
Inputs to quality control
110. B X bar
111. C
Cause and effect diagram
112. B
Variable inspection
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: (No border)
113. B
The control chart tells you when you should not take corrective action
114. B
In small incremental steps
115. B Kaizen
116. B
Cost and delays are reduced, production improves, market share increases, and profits go up
117. D
Greater than one
118. A
The overall project plan
119. D
Provide confidence that the project will satisfy relevant quality standards
120. B
Stable organizational structure
121. The project manager’s leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order:
a. Disciplinary, autocratic, participative b. Projectized, matrix, functional
c. Team building, team development, responsibility assignment d. Directing, coaching, supporting, delegating
122. A company has signed a contract for new work that is different from work that it has done before. The company’s strategic plan calls for much of this kind of work in the future. It is important that it be able to bring the correct shared resources together to work on different parts of the contract. The type of organization that this suggest is a:
a. Functional organization b. Contractor organization c. Matrix organization d. Pure project organization
123. The manager of a large corporation wants to sign a contract to build a nuclear power plant in Botswana several thousand miles away from the home office. The project will take several years to build and test. What type of organization will be best for managing this project?
a. Functional organization b. Contractor organization c. Matrix organization d. Pure project organization
124. In matrix management organizations, if the organization maintains many of the characteristic of the functional organization and the project managers are considered more like project coordinators or expediters, it is called a:
a. Strong matrix b. Project team c. Weak matrix d. Project office
125. A project manager is selecting team members for her project team. She collects the resumes and past performance reviews for the potential team members and discusses each with their functional manager. Which of the following is not a characteristic that the project manager should use in selecting the team members?
a. Previous experience b. Personal characteristics c. Personal interest d. Salary
126. A project manager is responsible for all that goes on in the project. One of the most important duties that the project manage can perform is the function of:
a. Risk management b. Quality management c. Cost management d. Integration
127. The organization that is a formalized structure directed toward the support of the project community within the organization is called:
a. Matrix organization b. Project office c. Project team
d. Project management office
128. On a project team one of the team members has a problem collecting on a medical insurance claim. The team member comes to the project manager and explains the problem.
The problem is the responsibility of the:
a. Project team b. Project manager c. Executive manager
d. Human resource department
129. The organization that is a formalized structure where the project teams and the project managers reside is called:
a. Matrix organization b. Project office c. Project team
d. Project management office
130. A conflict arises about the method to solve a difficult design problem. The project manager is seeking a method of resolving the conflict. In order to achieve the most long lasting resolution to project conflicts, which of the following approached should be used?
a. Problem solving b. Compromise c. Withdrawal d. Smoothing
131. In a large organization a project expediter is being used to manage a project for an important client. The position of project expediter would be found in what kind of an organization?
a. Strong matrix b. Weak matrix c. Functional d. Projectized
132. The project manager of a project is concerned with managing cost and improving morale and is also concerned about notifying other project managers when individuals from his project team will be available to work on other projects. This is best addressed in the project’s:
a. Communications plan b. Work breakdown structure
c. Staffing plan d. Project schedule
133. The beginning and the end of the project is defined by:
a. The project plan b. The project charter c. The team charter d. The project lifecycle
134. Herzberg divided motivation factors into two classes: satisfiers and dissatisfiers.
Examples of satisfiers are:
a. Vacation time, assignment of a personal staff assistant b. Work satisfaction, fringe benefit
c. Plush office space, performance-based salary raise d. Sense of personal achievement, work satisfaction
135. The skill of listening involves more than just hearing the sounds. One of the characteristics of a good listener is that he or she:
a. Finishes the speaker’s sentences b. Take good notes
c. Repeats some of the things said d. Agrees with the speaker
136. Primary outputs from team development are:
a. Input to performance appraisals b. High project team morale c. Reduced project cost d. Greater customer satisfaction
137. An automotive oil change station was receiving complaints that service took too long. A coffee machine and television were installed in the waiting room and the complaints went down. This is an example of:
a. Smith-Carlisle method b. Creative problem solving c. Analytical problem solving d. Decision analysis
138. A project manager is concerned about team building on her project. One of the mandatory things that she must have in order to have good team building is:
a. Commitment from top level management b. Co-location of team members
c. Establishment of clear negotiated goals d. Open discussion of poor individual performance
139. The project manager of a new project wants to get things started in a positive way with the project team. The project manager wants the team members to get to know one another, to introduce the project team and the project manager to one another, to discuss the objectives and goals of the project, and to identify some of the potential problem areas. This meeting is called a:
a. Project team meeting b. Project kick-off meeting c. Goal setting meeting d. Introduction meeting
140. A project manager is managing a project where there will be a number of persons working together. She wants to enhance the ability of the team to work together and perform as a team.
One of the things that she can do to maximize the ability of the team to do this is:
a. Cohabitation b. Co-location c. Staffing plan
d. Work breakdown structure
Answers:
121. D
Directing, coaching, supporting, delegating
122. C
Matrix organization
123.D
Pure project organization
124.C Weak matrix
125. D Salary
126. D Integration
127. B Project office
128. D
Human resource department
129. D
Project management office
130. A
Problem solving
131. B Weak matrix
132. C Staffing plan
133. D
The project lifecycle
134. D
Sense of personal achievement, work satisfaction 135. C
Repeats some of the things said
136. A
Input to performance appraisals
137. B
Creative problem solving
138. A
Commitment from top level management
139. B
Project kick-off meeting
140. B Co-location
141. A project manager is in need of a solution to a problem. He decides that the best thing will be to arrange a meeting to solve the problem rather than solve the problem himself or by having one of the project team members solve it individually. Generally, this will result in:
a. The group taking more time than one individual b. The solution to the problem being less accurate c. The group taking less time than one individual d. In depends on the specific problem
142. A project manager will manage a large complicated project that is located in a remote part of Africa. The project will last for five years and will have the product of producing a nuclear reactor that will generate 900 megawatts of power at start-up. The best kind of organization for managing this project is:
a. Strong matrix management b. Weak matrix management c. Projectized organization d. Functional organization
143. Project human resources management is divided into which of the following?
a. Organization planning, staff acquisition, and team development b. Leadership, team building, and negotiation
c. Recruitment, labor relations, and personnel administration d. Team building, communication, and labor relations
144. A project manager wants to do as much as she can to help in developing her project team. A key barrier to project team development is which of the following?
a. Strong matrix management structure
b. Major problems that delay the project completion date or budget targets c. Team members who are accountable to both functional and project managers d. Formal training plans that cannot be implemented
145. Which of the following media can a communicator use to present information?
a. Visual
b. Audio and visual c. Tactile
d. Visual, audio, and tactile
146. The three principal interests in maintaining good document control are:
a. Timely communication, collection of performance appraisal data, and assuring proper disposal of sensitive documents
b. Timely communication, maintain proper approvals, and communication cost control
c. Effective communication, ability to reconstruct why decisions were made, and historical value d. Security, change management, and procedural documentation
147. A project manager wants to handle communications well in his project. In order to do this he has chosen to write a communication plan. Of the items listed below, which one is not part of the communication plan?
a. Collection and filling structure b. Distribution plan
c. Method for accessing information d. Project organization structure
148. Which of the following are filters that the receiver uses to filter messages?
a. Language and knowledge b. Distance
c. Culture and distance
d. Language, distance, culture, and knowledge
149. A project manager has many different ways of communicating. Which of the following is a good communication tools for the project manager to use?
a. Sending a videotape of the project progress to the client b. Inputting a task into the project manager’s personal computer c. Writing notes on a handheld computer
d. Putting the project budget into a spreadsheet
150. The use of brainstorming as a communication technique encourages which of the following?
a. Team building and convergent thinking b. Divergent thinking
c. Analytical results
d. Use of the scientific method
151. Which of the following techniques allows for the participants to be anonymous?
a. Brainstorming b. Nominal group c. Delphi technique d. Crawford slip
152. Which of the following is not a standard type of communication?
a. Written b. Verbal c. Nonverbal d. Clairvoyant
153. During a project meeting a disagreement between two members of the project team began. The disagreement was over a technical detail of the project. The project manager was in attendance in the meeting. It is important that the conflicting opinion of the two team members be resolved as quickly as possible. It is even more important that the difference of opinion be resolve correctly. What should the project manager do?
a. The project manager should make the decision right away to save time and not let the two disagreeing parties stay in disagreement very long
b. End the meeting and give everyone a few days to cool off
c. Assign someone to find out more factual information about the problem
d. The project manager should suggest a compromise between the two disagreeing team members
154. In the communication model, communications between the sender and the receiver often are affected by communications barriers. These include all of the following except:
a. Cultural differences b. Differences in motivation c. Educational differences
d. Lack of a communications device
155. A project manager has one member of the project team working on a critical problem. The person working on the problem verbally communicates to the manager that this correction to the problem will probably cost $1,000. Which form of communication should the project manager use to respond to the team member?
a. Written b. Oral c. Form letter d. Formal
156. Who is responsible for communications for the project team?
a. The human resources representative
b. The representative from the management information systems department c. The project manager
d. The communications department
157. Statements such as “It’s never been done before: or “It will cost a fortune” are examples of:
158. The project manager has a very complex communication to prepare for the program manager. In order to ensure that the communication will be understood as completely as
158. The project manager has a very complex communication to prepare for the program manager. In order to ensure that the communication will be understood as completely as