Quality of Support Staff

In order to make the best conditions for students in learning and solving their difficulties as well, In addition to the lecturers, the support staff are always available to help students to complete their studies. In CTU, there is a policy and a plan to recruit and upgrade staff in which it is satisfied for requirements for support services/activities.

7.1 The library staff is competent and adequate in providing a satisfactory level of service

CTU and COET have policy and plan to recruit new staff in which the library staff are competent and adequate for service satisfactory (Exh.07.01). The library staff have to help lecturers and students use library efficiently. For competent (recruiting requirement): graduation of library and management or others, foreign language degree (English, French) at

A/B level or higher, information degree at B level or higher under CTU’s recruitment process (Exh.07.02). For satisfactory, it is evaluated via “Course Evaluation Form” and “Program Evaluation Form” (in criteria 13 and 15) and staff evaluation form. There are 03 library staffs to undertake common services in the college. The tasks of librarian are implement a good organization, classification of materials according to year and books by authors and others, composing briefs/guidelines in order that it is easy for readers or users to read (Exh.07.03). Staff have to be an expert on material resources to update and help readers to borrow and return materials. They show the ways to find and use information via computers. Attitude of librarians: librarians have professional virtues, such as amiability, courteousness, patience, and righteousness. CTU and COET also have plans to upgrade knowledge of librarian and to recruit new staff as well.

7.2 The laboratory staff is competent and adequate in providing a satisfactory level of service

Like 7.1., for recruiting policies and plans, the laboratory staff is competent, because they are asked to help student to practice to make perfect. At CTU and in COET, there is an adequate laboratory system (including CTU’s common big laboratory in center, and private laboratories at COET) with adequate (old and modern) different instruments for practice on specialized knowledge. There are Rules as Schedule, Right of laboratory using are complied for users to understand easily. For competent (recruiting requirement): graduation of technology (laboratory and management), foreign (English) language degree: B level or higher, Information degree: B level or higher. For satisfactory, it is evaluated via “Course Evaluation Form” and “Program Evaluation Form” (in criteria 13 and 15) and staff evaluation form. The common task of laboratory staff is to know how to operate equipment well. The laboratory staff are to be an expert on equipments with needs to use, protect and update when needed. In the college there are three staffs for laboratories. They are responsible for preparing laboratory equipment and caring the laboratory. Besides, there is also one lecturer in-charge of each laboratory (Exh.07.01). CTU and COET have a plan to upgrade knowledge of laboratory staff and to recruit new staff in the future. (Exh.12.05)

7.3 The computer facility staff is competent and adequate in providing a satisfactory level of service

Like 7.1.and 7.2. the computer facility staff is competent and adequate in providing a satisfactory level of service with requirements that these staff are asked to help students and lecturers in computer rooms. For competent (recruiting requirement): requirement for recruitment: graduation of computer technique and management, foreign (English) language degree: B level or higher, and under recruitment process of CTU. For satisfactory: it is evaluated via “Course Evaluation Form” and “Program Evaluation Form” (in criteria 13 and 15) and staff evaluation form. In COET there are 02 staffs for computer rooms and 01 staff for facilities with professional virtues. They are responsible for caring and operating computer rooms with a good organization according to requirements of using. They are experts on computer to protect and to update (Exh.07.03). CTU and COET have a plan to upgrade knowledge of computer staff and to recruit new staff in the future (Exh.07.05)

7.4 The student services staff are competent and adequate in providing a satisfactory level of service

Like some points above, the policy and plan to recruit new staff: academic assistants, student affairs, staff of dormitory, counselors, officers of Department and College are clearly considered in teaching and learning process and student life activities these staff provide much help. For competent (recruiting requirement): graduation of different majors, foreign (English) language degree: B level or higher, Information degree: B level or higher and under CTU’s recruitment process. For satisfactory, it is evaluated via “Course Evaluation Form” and “Program Evaluation Form” (in criteria 13 and 15) and staff evaluation form. In

office of the College, there are 10 staffs with good professional attitudes. They are in charge of organizing and combining with the learning counselors in student management across the College (Exh.07.04). They receive and satisfy all relevant inquiries in teaching and learning activities and event student affairs, dormitory, student life: physical, spirit/psychology. CTU and COET have plans to upgrade knowledge of these staff (Exh.12.05).

a) Strengths

§ Support staff is very enthusiastic, dynamic and united in their work.

b) Weaknesses

§ The laboratory staff is still limited in number and experience.

c) Actions

§ The college and department will have plans to recruit new adding staff for laboratories and upgrade knowledge of them.