Comodo RMM has two main interfaces, the 'Web Interface' and the 'Administrative Console', that are used for operating the application. The 'Web Interface', which can be opened after logging-in to Comodo One is used for viewing admin users and their roles. You can also download the 'Admin Console', either portable or install versions which is used for monitoring customers' endpoints. Refer to the section 'The RMM Administrative Console' for more details about the admin console. The 'Notification' feature in the 'Web Interface' allows to configure the pop-up notifications on enrolled customers' endpoints for various actions such as remote session and more.
To open the RMM web interface, first log into C1, then click 'RMM' under 'Modules' on the left. By default, the 'Devices' screen will be displayed:
Refer to the following sections for more details:
• Viewing and Adding Devices • Viewing Admins and Roles • Viewing Polices
• Viewing Alerts
• Managing Notifications and Agent Settings • Downloading RMM Administrative Console
To view the details of enrolled devices, click 'Devices' on the left
The 'Devices' screen will be displayed and by default it will be in 'Tree View' You can switch to list view by clicking the 'Tree View' link at the bottom.
Devices – Table of Column Descriptions
Column Header Description
Host Name The name of the endpoint. In tree view, the endpoints will be displayed below the name of the company and the site in which they are located.
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Site The location of the endpoint. Refer to the section 'Managing Sites' for more details.
Company The name of the company under which the endpoint was enrolled. Refer to the section 'Managing Companies' for more details.
Device Type The type of device, whether it is a 'Workstation' or a 'Server' Operating System The installed operating system on the device
Status Indicates whether the device is connected to the RMM admin console or not. You can view the full details of a device in the 'Details' pane by clicking on it either in list view or tree view.
The endpoint's details such as its operating system, its external and internal IP and more will be displayed in the 'Device Info' section. The 'System Inventory' tab displays the hardware and software details and the 'Sessions' tab displays the details of the sessions of the selected endpoint.
To close the 'Details' pane, click on the endpoint row again or the button at the top right. Device Info
The 'Device Info' section will display the details of device information such as name of the device, where it is located, when it was enrolled to RMM and more
• Click on an item to expand and view its details. Click again to collapse the section.
Sessions
The 'Sessions' section will display the details of the sessions between the admin and the user, such as the date, start and end time of the session.
• Click on the 'Sessions' tab
• Click on an item to expand and view its details. You can view the 'Job Logs' and 'Chat Log' under 'Intervention', which
displays tools deployed and the details of the chat between the admin and user during the session. Click again to collapse the section.
To close the 'Details' section, click on the endpoint row again or the button at the top right.
Adding Devices from the Web Interface
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can add devices from the RMM admin console also. Refer to the section 'Adding Devices for Managing and Monitoring' for more details.
To download agent from the web interface
• Click 'Add device(s)' button at the top of the 'Devices' screen
• Select company: Choose the company for which you want to enroll a device.
• Select site: Choose the location where the device is available for enrollment. This will be auto-populated with the
locations added for a company. Refer to the sections 'Managing Companies' and 'Managing Sites' for more details.
• Download Agent: The agent downloaded from the first download button, when installed on endpoints will report to
RMM admin console only whereas the agent downloaded from the second download button and installed on endpoints will connect to both RMM and Patch Management consoles.
• Download and save the required agent by clicking the respective download button
After the agent has been installed, the endpoint can be managed from the admin console.
3.2
Viewing Admin Details
The 'Admins' screen provides the details of the administrators added for the account such as their username, full name, whether they are logged in to the RMM admin console or not. The administrators and staff members can be added in the C1 web interface only. Refer to the section 'Managing Administrators' for more details.
The 'Admins' details screen will be displayed on the right.
Admins – Table of Column Descriptions
Column Header Description
Username The email address provided during adding the administrator is the username for logging-in to RMM web interface
Alias The alias email address of the administrator
Email The email address provided during adding the administrator for the account Full name The name of the administrator
Role The role of the administrator. The privileges depends on the role assigned. Refer to the section 'Admin Privilege Levels' for more details about privileges for different roles.
Status Indicates whether the administrator is signed in to RMM admin console. 'Disconnected' indicates the admin has not logged-in to the RMM admin console at least once after his/her addition.
Last connected Indicates the administrator’s last login date and time to RMM admin console
Locked Indicates whether the administrator is enabled to access RMM admin console and web interface
• Click 'Previous page' and 'Next page' at the bottom to navigate to different pages.
3.3
Viewing Polices
The 'Policies' section in the RMM web interface provides the details of polices created by admins and to the number of endpoints the policies to which they are applied. The polices can be created by admins from the RMM admin console. Refer to the section 'Managing Policies' for more details.
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Template Policies – Table of Column Descriptions
Column Header Description
Policy name The name of policy created by the administrator Description The description provided while creating the policy Creator The username of the administrator who created the policy
Global Indicates whether it is a global policy that can be used all admins. This feature will be available in the next version.
You can view the details of a policy in the 'Details' pane by clicking on it anywhere on the row. The details pane will slide out from the right side.
The name of the monitor and the conditions for the rules configured for the monitoring module will be displayed in the slide out pane. For more details about how to create a policy refer to the section ''Managing Policies'.
• To close the 'Details' section, click on the policy row again or the button at the top right.
To view the details of applied polices, click 'Applied Policies' under 'Polices' on the left
Applied Policies – Table of Column Descriptions
Column Header Description
Monitor The name of the policy
Description The description provided while creating the policy
Endpoints Indicates the number of devices to which the the policy is applied Status Indicates whether the applied policy is violated or not
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• Alarm – Policy is breached and an alert generated. A service desk ticket is also
automatically created in the Service Desk module.
You can view the details of endpoints to which the policy is applied by clicking on it anywhere on the row. The details pane will also slide out from the right side.
• Click on the applied policy again to close the endpoint details row.
3.4
Viewing Alerts
RMM generates alerts in the event of a policy violation by a monitored endpoint and displays them in the RMM admin console as well as in the web interface.
Monitor The name of the monitoring module
Alerts Count The total number of alerts of that type for that policy
You can view the details of endpoints, name of the company and site and the alert status by clicking on it anywhere on the row.
• Click on the description of the policy to view the company, site, endpoint name and status details. • Click on the alert row again to close the details section.