The Super Admin is typically a network system administrator responsible for management of the VidyoPor-tal, VidyoRouter, and other Vidyo components.
As a Super Admin, after the VidyoServer is physically installed (as described in the VidyoServer Installation Guide), you must do the following to initially configure your system:
Change the VidyoServer (also known as the System Administrator Console) default password.This is also known as the password for the Super Admin account. This must be changed after the first login.
Configure the network information.The network settings are set at the Admin console. You can view the settings (read-only) in the Su-per Admin portal.
Change the remaining default passwords.
Configure the VidyoPortal.
Request Vidyo system licenses and apply the system license keys to your system.
Select the system language.All of these tasks are described in the following chapter , which begins on the next page.
Note: Some of these tasks may not be necessary when you first set up your system and are preset at the
Besides these tasks, the Super Admin can perform many other tasks, such as configuring the system set-tings, setting up components such as the VidyoManager, and configuring tenants. System configuration applies globally to the VidyoConferencing system, including all the tenants of a multi-tenant system, and must be completed before creating users, groups, and rooms. Such administrative tasks are managed by an Admin after the initial configuration has been completed. These tasks are explained in the following chap-ters.
What Admins and Tenant section on page 119.
This chapter describes the menu options on the left-hand side of the Settings tab.
To perform system setup, you must be a Super Admin user; therefore, you must log in to the Super Admin account.
LOGGING IN AS A SUPER ADMIN
To log in as a Super Admin user:
1. Enter the FQDN or IP address for the VidyoPortal in the address bar of a web browser, followed by a
http://<FQDN or IP>/super
2. Enter the Super Admin user name and password.
The Super Admin page opens, initially to the Tenants tab.
3. Select the Settings tab.
You begin system setup by configuring settings in the Settings tab that apply globally to the sys-tem. You must configure these settings before proceeding to further system setup.
Customization
Inter-Portal Communication
VidyoMobile access
Hot Standby (only visible once the Hot Standby license is applied and Hot Standby has been configured via the Admin Console menu)CHECKING YOUR PLATFORM NETWORK SETTINGS
You must configure your Platform Network Settings at the System Admin Console using the Secure Shell (SSH) Menu prior to performing system setup. Information about how to configure these settings is de-scribed in the the Network Settings at the Admin Console 24. If you haven t yet configured your network settings, refer to that section before continuing.
The Platform Network Settingslisted on the Settings tab are read only. They simply offer you a report of the network settings for the VidyoPortal.
ACTIVATING YOUR SYSTEM LICENSE
Your VidyoPortal ships with factory default licensing. You need to apply your full Vidyo system license keys in order to access the license quantities and options purchased.
The license needed to use your VidyoPortal comes in two encrypted files: one for the VidyoManager (vmLi-cense) and one for the VidyoPortal (sysLi(vmLi-cense). They are sent attached by email to the email address pro-vided with your purchase order or via the license request web page (as described in the ing Vidyo
section on page 31). Also provided is a text file describing the license information.
Your VidyoPortal system-wide license defines the term (length) of your license, the number of VidyoLines and installations available for use as well as whether it is:
A single- or multi-tenant system
Licensed for UC integration, encryption, Hot Standby, Executive lines, Panorama type, and APIs (the API license is also used to enable Adobe Connect integration)To activate your VidyoPortal, you upload the license files using the Upload System Licensepage at Super Admin > Settings > System License.
Note: You must upload the VidyoManager license (vmlicense) before uploading the system license
To apply the system license keys to your system:
1. Ensure that you are logged in as the Super Admin.
2. Select the Settings tab.
3. Click System License.
4. Click Select File, which is located to the right of the Upload System License File field.
5. Select the VidyoManager license file (vmlicense.xxxxxx) from its location on your computer or local network.
6. Click Upload to apply the license.
8. After uploading the license files, enter the License Token in both the Token and Verify Token fields.
You can find the License Token in the body of the email you received with your licenses as well as in the attached LicenseInfo text file of the email.
9. Click Save.
10. After the Token is applied, the system license features, such as the number of lines, seats, installs, and other options specified by your license appear in the System Licenselist.
Scroll through this list to view all the features of your license.
11. Click the Tenants tab and edit the Default Tenant by clicking the Default Tenant Name.
If you are using the MultiTenant Add-on, see the note about MultiTenant License Allocation below the following illustration.
12. Allocate the full set of licenses to the Default Tenant.
13. Click Next through the remaining screens and then click Save.
14. Restart the Portal Web Server for the licensing changes to take effect:
a. Select the Settings tab.
b. Click Maintenance.
c. Select the System Restart tab.
License Consumption by User Type
VidyoLines Licensing ModelBoth VidyoLines and Ports Licensing Model
* In the VidyoLines licensing model all users with a checkmark consume a line for all calls.
** Superseded by the VidyoLines model but still supported.
*** Ports are consumed only on multi-point calls, one port per user; point-to-point calls do not.
**** If calling ability has not been enabled for these users they do not consume a seat.
Ports and Licensing Notifications
If you provided one or more licensee addresses when purchasing, they are embedded into your license. If you are using the Ports licensing model, the licensee and Super Admin receives notifications when there are 45, 30, and 15 days left in your license. In the final week,
The Super Admin and Admin and Tenant Admins receive a license warning when only 25 installs remain. If
five installations left. Your current installs never expire. If you run out, you s-ers who need to install the software until you purchase more.
UPLOADING ENDPOINT SOFTWARE
You may choose to perform installations directly on user machines. However, most administrators prefer having users install their VidyoDesktop software by accessing VidyoPortal using the user name and pass-word you assign them.
When your users access the VidyoPortal, the VidyoDesktop software is installed even if users do not have administrator privileges. (The Windows installer places the VidyoDesktop-related files in a user-specific
di-When new versions of the VidyoDesktop and VidyoRoom client software become available from Vidyo, you can provide this software to your users by uploading the new software to your servers using the Upload Endpoint Software page. A Tenant Admin user can also upload Vidyo client software for users on their own tenant. This helps the Tenant Admin decide when they want to make endpoint software available for their own users.
By doing this, your users are automatically prompted to download the new version the next time they log in.
Users can choose to update their software or skip the update if desired.
Installation files for various client types include the following:
In the Upload Endpoint Softwarepage, you can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC and so on), but for each type you must make just one active. (Again, Linux is the exception. Up to four Linux versions can be active.) It is the active ver-sion that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.
To upload endpoint software installation files:
1. Log in to the Super Admin Portal using your Super Admin account.
2. Click the Settings tab.
3. Click Upload Endpoint Software on the left menu.
4. Click the System Upgrade tab.
5. Remove any previously uploaded clients, if needed:
a. Select all the previously uploaded clients by selecting the che
b. Click Delete.
Note: If you uploaded any client software via the Tenant Admin pages, remove those clients via the Tenant Admin pages by going to http://<Tenant FQDN>/admin and selecting Settings > Upload Endpoint Software.
6. Download the latest version of the software to your computer.
The link is provided to you by your reseller or by Vidyo Customer Support.
7. Click Select File.
8. Select the installation file and click Upload to import it.
Notes:
To avoid failure messages, make sure you are uploading Vidyo software only. The software file name ends with an .exe extension for Windows and VidyoRoom and .dmg for Macintosh.
Vidyo recommends uploading the latest version of the software when it becomes available to help make sure all system users are utilizing the most up-to-date Vidyo software.When the endpoint installation file is uploaded, it appears in the Uploaded Endpoint Software list under its corresponding heading. Scroll through this list to view all available installation files.
From the Uploaded Endpoint Software list, you can Activate an installer for your users or Delete in stallers from the list.
Activating an Endpoint Installation File
To activate an endpoint installation file:
1. Log in to the Super Admin Portal using your Super Admin account.
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2. Click the Settings tab.
3. Click Upload Endpoint Software on the left menu.
A rolled up heading
An active installation file
5. Click Activateat the bottom of the list.
You can upload up to four different versions of each type of endpoint software (VidyoDesktop for Macintosh, VidyoDesktop for PC and so on), but for each type you must make just one active.
(Again, Linux is the exception. Up to four Linux versions can be active.) It is the active version that downloads automatically for VidyoPortal users when they first use the system or upgrade to a new version.
Deleting an Endpoint Installation File
To delete an endpoint installation file:
1. Log in to the Super Admin Portal using your Super Admin account.
2. Click the Settings tab.
3. Click Upload Endpoint Software on the left menu.
4. Select the check box to the left of the file name you wish to delete.
Tip: Use the top-left check box to select or clear all of the software file check boxes.
5. Click Delete.
If you delete a file by mistake you always upload it again provided you have not deleted it from your computer. If the file you mistakenly deleted is the current version of the client you also have the op-tion of downloading it again from your reseller or Vidyo Customer Support.
PERFORMING SYSTEM MAINTENANCE
The next button on the Settings tab page is the Maintenance button. When you click it, see that it has a number of sub-tabs. The Database sub-tab is open.
The database contains everything but the basic network settings of the system (IP, DNS, hostname, NTP), the SSL security certificates loaded and CSR information, and the license keys (each of these would need to be reset separately should a unit need to be replaced/rebuilt). See the CDR Appendix on page 213 for more information on the CDR database.
TheDatabasetab shows a list of backed up databases on the VidyoPortal hard drive, as well as the file crea-tion dates.
Backing Up the Database
To back up the database:
1. Log in to the Super Admin Portal using your Super Admin account.
2. Click the Settings tab.
3. Click Maintenance on the left menu.
4. Click Backup at the top of the database list.
A confirmation dialog box appears.
5. Click Yes.
A backup copy of the database is made on the VidyoPortal. A Status dialog box appears confirming a successful backup.
Caution: Because the database is backed up on the VidyoPortal itself, making a backup does not protect you from a hard drive failure on the VidyoPortal. Therefore, you should download backups to an offsite computer as described in the following section.
Downloading a Backup File
To download a backup file:
1. Select the check box next to the backup version you wish to download.
Tip: Use the top-left check box to select or clear all of the software file check boxes.
2. Click Download.
A Confirmation dialog box appears.
3. Click Yes.
4. Ensure that Save File is selected.
5. Click OK
, you have a true backup.
Uploading a Backup File
Uploading a backup file is easy.To upload a backup file:
1. Click Upload in the database table.
The Uploading backup file dialog box opens.
2. Click Select File.
3. Locate the file on your computer or other computer on your network.
Notes:
Vidyo strongly suggests rebooting your VidyoPortal as the final step when restoring a backup base. Make sure you are able to reboot your VidyoPortal before starting to restore a backup data-base.
must be equal to or greater than the number ofPorts/Lines allocated to tenant(s), and greater than or equal to number of Seats and Installs used.
Caution: The following task destroys t
a-tabase file before restoring a prior version.
To restore a backup file:
1. Select the database you wish to restore.
2. Click Restore.
A Confirmation dialog box opens
3. Click Yes.
4. Reboot your VidyoPortal.
For steps to reboot your VidyoPortal, see Restarting the System, on page 52.
If you want to restore a database file that is no longer on the VidyoPortal:
1. Follow the directions above on uploading a database file.
2. Follow the instructions above for restoring a database file.
Deleting
To delete unnecessary or outdated versions of the database:
1. Select the check box next to the version you wish to delete.
2. Click Delete at the top of the database table.
3. Confirm the action in the dialog box that opens.
To wipe the database clean and restore it to the factory defaults:
1. Click Factory Defaults at the top of the database table.
2. Confirm the action in the dialog box that opens.
Performing a System Upgrade
The System Upgrade tab is used for upgrading the VidyoPortal/VidyoOne software version as well for apply-ing system add-ons (such as SNMP or Hot Standby) or patches.
Before you perform a system upgrade, Vidyo highly recommends that you read the Release Notes that per-tain to your upgrade version.
The Vidyo upgrade filenames contain the server product abbreviation, version number and/or Add-on/Patch name, and have a .vidyo extension (example: TAG_VC_2_3_0_x.vidyo).
Caution: Once the VidyoPortal is upgraded, it cannot be reverted back to the previous version(s).
Notes:
the VidyoPortal, preventing you from accidentally downgrading your software.
The upgrade process terminates all calls in progress. You might want to email users ahead of time and perform the upgrade when system usage is lowest.To upgrade the VidyoPortal:
1. Log in to the Super Admin Portal using your Super Admin account.
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2. Click the Settings tab.
3. Click Maintenance on the left menu.
4. Click the System Upgrade tab.
5. Click Upload and Update.
The Uploading new server software file dialog box opens.
6. Click Select File.
7. Locate the .vidyo file on your computer or other computer on your network.
8. Click Open in the File Upload dialog box.
9. Click Upload in the Uploading new server software file dialog box.
The upload process may take five to fifteen minutes or more depending on the bandwidth available between the upload file location and the VidyoPortal.
Once the upload completes, the VidyoPortal will reboot. Wait two to five minutes before proceeding to the next step.
Caution: Do NOT reboot the server manually during this process; doing so may interrupt the upgrade process and corrupt the data. Vidyo recommends running a continuous ping to the server to monitor the reboot process status.
When performing a VidyoPortal upgrade, you also typically need to upload new endpoint software as well.
41.
Restarting the System
The System Restarttab is used to restart or shutdown the VidyoPortal.
To restart the VidyoPortal:
1. Click Restart.
2. Confirm the action in the dialog box shown and the server cycles its power.
To shut down the VidyoPortal:
1. Click Shutdown.
2. Confirm the action in the dialog box shown and the server powers down.
Note: Once the server shuts down you can power it back up only by physically pressing the power button on the front of the unit.
Caution: When the system is restarted or shut down all calls in progress are ended.
You might want to email users ahead of time and perform the upgrade when system usage is lowest.
Securing the System
The Securitytab enables you to deploy an SSL certificate to guarantee the authenticity of your VidyoPor-tal/VidyoOne to users.
For information about implementing end-to-end security for your VidyoConferencing system, see the Secu-rity Appendix that starts on page 184.
Enabling CDR Access
The Call Detail Records (CDR) database resides on the same server as the Web portal (VidyoPortal). Version 2.2 and later maintains more information than earlier versions in just two tables:
ConferenceCall2The Conference Call Table and Point-to-Point Call Table have been combined in a new single table.
Some fields have been added, some deleted and some changed.
ClientInstallations2The new Client Installation Table also has new or changed fields.
The VidyoPortal has been configured to allow remote MySQL clients to read and delete the details from all the tables within the CDR database.
The CDR access tab enables you to grant permission via the access password and host IP or hostname for the cdraccess user.
For detailed information about working with the CDR database, see the CDR Appendix on page 213.
Downloading Audit Logs
The system logs all activity on the VidyoPortal. The information logged includes Record ID, User Name, Ten-ant Name, Activity (Login/Logout/Add Room), Status (Success/Failure), Date & Time, IP Address the user comes from, Event Details and so on.
To download the Audit Logs:
1. Select the Audit Logs tab.
2. From the dropdown menu select 30, 60 or 90 days.
EDITING THE SUPER ACCOUNT
The next tab on the Settings menu (Supper Account) allows you to change settings for the Super Account itself. As you can see, there are five fields you can change, and the f
Notes:
Change the Super Account email address so you receive important system notifications.
For security purposes, you should change the password for Super Admin access as soon as possi-ble.
To change the password:
1. Select the Change Password check box.
The dialog box extends to include the Password and Verify Password fields.
2. Enter your new password in the New Password field.
3. Enter your new password again in the Verify New Password field.
4. ,
Save to complete the password change.
The system indicates a password mismatch until the last letter is typed in Verify New Password.
The system indicates a password mismatch until the last letter is typed in Verify New Password.