Administered 9/12/17 through 9/28/17 Respondents: 43
Table 12. Likelihood of current shuttle riders to use GoTriangle after change to on- demand
Do you currently ride the GoTriangle shuttles (42, 46, 47, 49) to or from work? Based on what you know about the
proposed on-demand transit service,
would you use GoTriangle: No Yes Grand Total
For the first time 8% 0% 8%
Less often 0% 3% 3%
More often 18% 43% 60%
Same 3% 28% 30%
Grand Total 28% 73% 100%
Table 13. How would riders hail the on-demand service?
Do you currently ride the GoTriangle
shuttles (42, 46, 47, 49) to or from work? Smartphone or tablet Computer Call GoTriangle
No 10 3 1
Yes 26 4 *7
*Three of these respondents answered only “Call GoTriangle,” possibly indicating that they have no other option. Table 14. How often have riders used Uber or Lyft?
Do you currently ride the GoTriangle shuttles (42, 46, 47, 49) to or from work?
In the past 30 days, how often have you
used Uber or Lyft? No Yes Grand Total
0 Times 10% 29% 38% 1 Time 2% 5% 7% 2 Times 10% 12% 21% 3 Times 2% 10% 12% 4 or more 2% 19% 21% Grand Total 26% 74% 100%
GoTriangle Go OnDemand Survey
Draft Updated 1/23/18 • Name o First o Last • Email• How did you hear about the GoTriangle OnDemand Service?
o My employer told me o Another rider
o On-board announcement o Newspaper/other publication o GoTriangle's website
o GoTriangle's social media o Other
• Did you use the RTP shuttles (Route 42, 46, 47, or 49) prior to January 2, 2018?
o Yes, I used the RTP shuttles (Route 42, 46, 47, or 49) before January 2, 2018 o No, I started using the RTP Go OnDemand shuttles after January 2, 2018 o I'm a GoTriangle rider, but do not use the RTP shuttles
• Based on your experience between Jan. 2 and now, how likely are you to continue using the OnDemand service?
o More often o As often o Less often
• Did you use the GoTriangle OnDemand service as part of another bus trip?
o Yes
o No
• How did you request your most recent trip on the GoTriangle OnDemand pilot program?
o Computer o Smartphone o Phone Call
o I walked onto the shuttle
• Where were you picked up for your most recent trip on the GoTriangle OnDemand pilot program?
o Work
o Middle or high school o Social services
o College or vocational school o Doctor or medical facility o Shop or retail
o Regional Transit Center o A Residence
o Other
• Where was your destination for your most recent trip on the GoTriangle OnDemand pilot program?
o Work
o Middle or high school o Social services
o College or vocational school o Doctor or medical facility o Shop or retail
o Regional Transit Center o A Residence
o Shop or retail o Other
• OVERALL, how do you rate the GoTriangle OnDemand service?
o 7 Excellent o 6 o 5 o 4 o 3 o 2 o 1 Very Poor
o Don’t Know or Don’t Use
• How likely are you to recommend GoTriangle service to a friend or colleague?
o 10 Extremely likely o 9 o 8 o 7 o 6 o 5 o 4 o 3 o 2 o 1
o 0 Not at all likely
• Do you have any feedback about the GoTriangle OnDemand pilot program?
New Midday Service. This pilot program offers new midday service for the RTP area. Please answer the following questions about how this might affect you.
• Evaluate the following statement. How likely are you to use the GoTriangle OnDemand service in the middle of the day?
o 1 Will Never Use
o 2 Probably Will Not Use o 3 I May Use
o 4 I Will Probably Use o 5 I Will Definitely Use
• How often would you use the midday service?
o A few times a week o A few times a month o Once a month o Never
• What kind of trips do you think you would use the GoTriangle OnDemand pilot program for?
o Go to or from work
o Go to or from middle or high school o Go to or from social services
o Go to or from a social or recreational visit o Go to or from college or vocational school o Go to or from the airport for a plane trip o Go to or from the doctor or a medical visit o Go to or from shopping
o I do not think this will be useful for me o Other __________
• Will the new midday service benefit you?
o It will benefit me a great deal o It will benefit me somewhat o It will not benefit me
o I'm not sure if it will benefit me yet
• Please explain, briefly, how or how it will not benefit you.
• Please tell us about yourself.
o How old are you?
_____Years old
o Please mark all the following that apply to you. Are you:
Employed for pay outside your home Employed for pay in your home Homemaker
Student Unemployed Retired
o Do you have a valid driver’s license?
Yes
No
o How many cars or other motor vehicles are available for you to use?
0
1
2
3 or more
o How many people live in your household?
1
2
3
5
6
7
8 or more
o Do you identify as…
Male Female
Prefer not to answer
o Do you identify as Hispanic/Latino?
Yes
No
o Which do you consider yourself? (Check all that apply to you)
African American/Black Asian
Caucasian/White Native American Indian Other:_________
o Do you speak English?
Very well Well Not well
o What language or languages do you most often speak at home?
English Spanish
Other: ___________
o What is your total annual household income?
Less than $10,000 $10,000 to $14,999 $15,000 to $19,999 $20,000 to $24,999 $25,000 to $34,999 $35,000 to $49,999 $50,000 to $74,999 $75,000 to $100,000 More than $100,000