Sounds Tab

This is the Guest Program Options window Sounds tab:

It specifies sounds played upon selected events.

The pane contains these check boxed events:

þ Incoming help request: A help request has arrived (default: checked).

¨ Guest start: The Guest has loaded (default: unchecked).

¨ Guest stop: The Guest has unloaded (default: unchecked).

¨ Session with Host: A Host session has started (default: unchecked).

¨ Disconnect from Host: A Host has been disconnected (default: unchecked).

þ Communication error: There has been a communication error (default: checked).

þ Keyboard and mouse assigned or revoked: In a Remote Control session, the Guest has got or lost

keyboard and mouse control (default: checked).

Check a box to play a sound upon the event. Uncheck to suppress playing a sound upon the event.

Select an event and click Select Sound to open a Windows Open window that specifies Files of type:

Sound Files. Open a sound file with the extension wav to replace the current sound by the sound of the opened sound file and mark the event with (*).

Select an event marked (*) and click Default Sound to reassign the default sound to the event and remove the (*) mark.

Select an event and click Play to play the sound assigned to the event.

3.5.1.14 Help Request Tab

This is the Guest Program Options window Help Request tab:

It specifies help request options.

¨ Enable help request: Select this check box to enable the Guest to receive help requests (default unselected).

Help Service Tab

þ Enable help services: Clear this check box to disable the help services specified below (default:

selected).

Help service 1-3: []: In these fields, specify the names of the help services that this Guest is to offer.

Note: Netop Guest can receive Netop Host help requests only if the Enable help request and Enable help services boxes are selected, at least one Help service name is specified and Communication Profiles are enabled at Guest loading. Netop Host uses the term Help provider for a Help service name.

Advanced...: Click this button to show this window:

Use this window to specify actions that are to be executed when a help request arrives.

Action: []: Select an action in this list. The list contains the following options:

· None: No action (default selection).

· Send message: Run a local program if specified and send a message to the Host. The fields below will become enabled.

· Run local program: Run a local program if specified. The fields below except Send message will become enabled.

Command line: [] [...]: Specify the command line of a Guest computer program, typically a helpdesk program to register the help request. Click [...] to select a program file whose command will be shown in the field. You can add the following arguments to the command:

· %H: Help request Host name.

· %T: Help request time.

· %P: Help request problem description.

Note: Netop does not undertake to supply or recommend helpdesk programs.

Timeout: [] s.: Specify a number (default: 5, range 0-9999, 0 = no timeout) to time out (cancel if unsuccessful) the command specified above after the specified number of seconds.

Send message: [] [...]: Specify the path and name of an rtf (Rich Text Format) file to send a Netop message with the rtf file content to the Host requesting help, see Netop Message. Click [...] to open an rtf file whose path and name will be shown in the field.

¨ Clear help request: Select this check box to delete the Help Request Tab record when the actions

specified above have been executed successfully (default: unselected).

Note: Deleting the Help Request Tab record will not cancel the help request.

¨ Display a notification message when new help request arrives: Select this check box to display this message when a help request arrives (default: unselected):

This window will display the help request Host name, time and, if specified, problem description.

Yes: Click this button to display the Help Request Tab.

No: Click this button to close the window.

Service Ticket Tab

The extended Guest, which is used for Netop OnDemand Remote Control, also has a Service Tickets tab that enables it to service help requests by a service ticket number.

Note: Service tickets are used for Netop OnDemand Remote Control 1.74 and earlier versions.

¨ Enable service tickets: Select this check box to enable use of service tickets to service help requests by a service ticket number.

Service ticket format: []: Enter a service ticket format using any character plus the control characters #,

@, and * (# produces a number 9), @ produces a letter (A-Z) and * produces a number or a letter (0-9, A-Z)), for example @##-****. The service ticket generated from this can only be used once, after which a new ticket will be generated.

Number of auto generated service tickets: []: Enter the number (0-3, 0 = manually) of service tickets to be auto-generated.

WebConnect Tab

The extended Guest, which is used for Netop OnDemand Remote Control, also has a WebConnect tab that enables it to service help requests by a WebConnect ticket.

Note: WebConnect tickets are used for Netop OnDemand Remote Control 2.0 and later versions.

¨ Enable WebConnect tickets: Select this check box to enable use of WebConnect tickets.

WebConnect ticket: []: Enter anything that you want to use as a WebConnect ticket for identification purposes during a Netop OnDemand Remote Control session using WebConnect, for example an email address, a name, or a keyword, for example Security Server.

WebConnect profile: []: Select a WebConnect profile in the list. The WebConnect profile contains the credentials and the Connection Manager URL to be used for the WebConnect connection. The profile itself should be defined in the Setup Wizard before you can select it here. See Setup Wizard for further information.

You can also set up the profile in Communication Profiles. One or more WebConnect profiles can be defined in Communication Profiles. See WebConnect Communication Profile Edit for further information.

Update interval: []: Specify an interval in seconds to specify how often the Netop Guest should communicate with WebConnect and check for new tickets.

3.5.1.15 Run Tab

This is the Guest Program Options window Run tab:

It specifies programs to include them in the Run Program drop-down menu.

The pane will show specified programs (initially none) as records in a table with these column contents:

· Description: The Run Program drop-down menu program description.

· Path: Program file path and name.

Note: Table contents will be stored in the runprog.ndb Netop Configuration File that will typically reside in the path C:\Documents and Settings\<User name>\Application Data\Danware Data\Netop Remote Control\Guest.

Add…: Click this button to show this window:

File

Type a descriptive text in the Description field. This text will appear on the menu.

File name

Under File name, make sure that the Local file name option has been selected and then click the Browse button to locate the program .exe file.

When the program file is added, the Global file name where the absolute path has been replaced with environment variables is automatically added. This is especially helpful if your computers are running different Windows platforms.

Example of a Local file name and the corresponding Global file name:

C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe

%ProgramFiles%\Adobe\Acrobat 6.0\Reader\AcroRd32.exe

Tip: Once you have added a program under Local file name and the Global file name has been added automatically, select the Global file name option button so that you do not have to consider which operating system version or operating system language Host computers are using.

Command line switches: If the selected program needs to be started using command line switches, use the Command line switches field to type those. This could for example be starting Internet Explorer with a specific address or for Adobe Acrobat Reader, the name of the document to read.

Run

Under Run, select Normal, Maximized or Minimized to define how the program should start when opened from the Run Program button on the toolbar or from the Run Program command on the Connection menu.

Properties...: Select a record in the pane and click this button to show its properties in the Run window to edit them.

Delete: Select a record in the pane and click this button to delete it.