Outputs Stakeholder Register
Planning Plan Stakeholder Management Inputs
PM Plan
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Tools/Tech's
Expert Judgment Meetings
Analytical Techniques
Outputs Stakeholder Management Plan Project Documents Updates
Executing Manage Stakeholder Engagement
Inputs Org. Process Assets Updates
Monitoring/Controlling Control Stakeholder Engagement
Inputs
Organizational Process Assets Updates
1052. A key to your success as a project manager is how you handle stakeholder relationships. Stakeholders must be involved, and their involvement must be managed by the project manager.
That involvement may range from minor to extensive, depending on the needs of the project and the performing organization. Therefore, a list of how the stakeholders can be involved may also be limited or extensive.
The following are the areas the exam focuses on. If you are unable to check two or more of the following items, you should spend more time researching this topic.
1053.
How The Project Manager Should Involve Stakeholders On The Project
1 Determine all the stokeholds by name.
2 Determine all of the stakeholders` requirements.
3 determine all of the stakeholders `interest in the project 4 Determine stakeholders` level of influence on the project.
5 Determine stakeholders' expectations, and turn them into requirements as appropriate.
6 Determine when stakeholders will be involved in the project and to what extent.
7 Get stakeholders to sign off that the requirements are finalized.
8 Assess stakeholders' knowledge and skills.
9 Analyze the project to make sure stakeholders' needs will be met.
10 Let stakeholders know which requirements will be met, which requirements and expectations will not be met, and why.
11 Get and keep stakeholders involved in the project by assigning them project work, such as the role of risk response owners.
12 Manage and influence the stakeholders' involvement.
13 Make the best use of stakeholders' expertise.
14 Make sure the project communicates to stakeholders what they need to know, when they need to know it.
15 Involve stakeholders, as necessary, in change management and approval.
16 Involve stakeholders in the creation of lessons learned.
17 Get stakeholders' sign-off and formal acceptance during project or project phase closing.
18 Reassess stakeholders' involvement throughout the project.
19 Manage stakeholders' engagement and expectations.
20 Ensure a common understanding of the work.
21 Ask stakeholders to let you know about problems in project communications and relationships.
1054. The project stakeholders’ influence is at its maximum during the start of the project and reduces gradually as the project progresses.
1055. Focus groups bring together prequalified stakeholders and subject matter experts to learn about their expectations and attitudes about a proposed product, service, or result.
1056. Stakeholders may not be affected by the outcome but may perceive that they could be affected by the outcome.
1057. The Identify Stakeholders process is an initiating process. However, it must be periodically revisited to ensure that the project’s Stakeholder Register is always up to date.
1058. Memorize the Power/Interest Grid given in the PMBOK ® Guide 5th edition page 397. There will most certainly be questions that pertain to this grid on the exam.
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1059. Remember that the first step in stakeholder conflict management is to capture the issue in the project’s issue log.
1060. A key output of Manage Stakeholder Engagement process is an issue log.
1061. Key SH unsatisfied, meet that key stakeholder 1062. Stake holder model – SALIANCE GRID
1063. The three (I's) of stakeholders are influence, involvement, and importance.
1064. The reason behind sufficient manage stakeholders engagement process is to anticipate with their concerns before it became an issues.
1065. The key and only output of the identify Stakeholders process is the stakeholder register. 3.
1066. Stakeholder engagement levels are __unaware, resistant, neutral, supportive, and leading. 4.
1067. Stakeholder current and desired level of engagement can be captured in a stakeholder engagement assessment matrix.
1068. Control stakeholder engagement has as the key output, work performance information. 6.
1069. Classes of stakeholder that include power, urgency and legitimacy is described in something called the _Salience model. 7.
1070. Interpersonal skills and management skills are both _tools and techniques of Manage Stakeholder Engagement 9.
1071. The key tool and technique of Identify Stakeholders is _stakeholder analysis. 10.
1072. The process of monitoring overall stakeholder relationships is called _Control Stakeholder Engagement.
1073. Identify Stakeholders is the process of identifying all individuals or organizations that can be positively or negatively impacted by the project.
1074. Identifying all potential stakeholders, their potential impact on the project and assessing how key stakeholders may respond to specific situations is called stakeholder analysis
1075. The stakeholder register includes all information about the stakeholder including their power, impact, and influence level on the project.
1076. Profitability is not a satisfaction factor for projects.
1077. Stakeholders are engaged throughout the project
1078. Project management plans are agreed, realistic and signed off by all relevant stakeholders 1079. Project managers spend 90% of their time communicating with stakeholders to ensure everyone
connected with the project knows what is going on
1080. A stakeholder is anyone who is positively or negatively impacted by the project 9.
1081. Early in the project the costs, and the chance of success are low – the risks and stakeholder influence are high
1082. Stake holder engagement process, in general, is a risk plan to ensure proper engagement of the stakeholders into the project.
1083. Arbitration and mediation are Negotiation Techniques
1084. Open subordination is much like an accommodating or smoothing style of conflict management in which negotiators are more concerned about positive relationships than about substantive outcomes. It concedes one’s position to the needs of others to maintain harmony and relationships.
1085. Achieving mutual gain during negotiations means that each party benefits by the decisions made like :
Separating inventing from deciding
Option broadening
Multiplying options by shuttling between the specific and the general