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This assessment is to be completed only by
Muhammad Rohail Iyaz
List three (3) strategies you can use to prevent intoxication. List three (3) answers
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
1. waiting for patrons to re-order their drinks, rather than topping them up
2. restricting the number of drinks that can be purchased at one time, particularly for large venues where patrons can be regularly buying drinks for others who maybe drunk
3. implementing voluntary entry restrictions, such as a curfew, particularly on busy nights
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Express Online Training RTO: 40592
List two (2) non-alcoholic drinks you could offer to a customer? List two (2) answers
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Strategies for Preventing Intoxication"
which is located in "Element 4" of your course notes.
This assessment is to be completed only by
Muhammad Rohail Iyaz
1. Water 2. Juice
methods could he have used to authenticate it?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "Strategies for Preventing Underage
Drinking, and Second Party Sales (including Evidence of Age)" which is located in "Element 4" of your course notes.
Make sure the document includes a hologram or other security feature
Feel around the photo, birth date and edges of the card, especially a card enclosed in plastic (laminate) - wrinkles, bumps and air bubbles could mean the document has been altered Use a UV/black light if you have one to help identify false or altered IDs
Compare the photo with the patron presenting the document All of the above
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Express Online Training RTO: 40592
What are three (3) things that should be included in a good House Policy? List three (3) answers
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House Policies" which is located in "Element 4" of your course notes.
This assessment is to be completed only by
Muhammad Rohail Iyaz
1. ensuring quality food is always available 2. not conducting irresponsible liquor promotions 3. not serving minors or intoxicated patrons
What is one (1) transport option you could offer to an intoxicated patron?
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House Policies" which is located in "Element 4" of your course notes.
Taxis
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Express Online Training RTO: 40592
about the house policy and the reasons for it?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "Ways to Develop and Implement House Policies" which is located in "Element 4" of your course notes.
The house policy are rules set by the venue, and the you are not able to break the rules
This assessment is to be completed only by
Muhammad Rohail Iyaz
What are the two (2) types of Liquor Accords in NSW? List two (2) answers
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Liquor accords and RSA" which is located in "Element 4" of your course notes.
1. Local Liquor Accords 2. Precinct Liquor Accords
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Express Online Training RTO: 40592
do?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "Drink Spiking" which is located in "Element 4" of your course notes.
Call an ambulance if the victim is unconscious or ill
This assessment is to be completed only by
Muhammad Rohail Iyaz
what action should he take?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "Fake or altered identification" which is located in "Element 4" of your course notes.
Contact the police and restrain the patron until they arrive Refuse entry to the establishment and contact the police
Confiscate the ID and throw it in the bin so it cannot be used again Confiscate the ID and send it to the OLGR for investigation
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Express Online Training RTO: 40592
spirits. What should you do?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "Refusal of Service" which is located in
"Element 4" of your course notes.
Politely refuse the request
Point out posters/signs behind the bar to reinforce your decision Use open, non-threatening body language
Offer them a non-alcoholic alternative All of the above
This assessment is to be completed only by
Muhammad Rohail Iyaz
attendant. What does the bar attendant do to handle this situation?
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is located in "Element 4" of your course notes.
Notified the management
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Express Online Training RTO: 40592
manager does to make sure the situation does not escalate:
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is located in "Element 4" of your course notes.
This assessment is to be completed only by
Muhammad Rohail Iyaz
1. He was polite
2. Explain the reason for refusal of service
customer becomes aggressive?
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Video 3 - Refusal of Service" which is located in "Element 4" of your course notes.
1. Security Officer
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Express Online Training RTO: 40592
polite way, and point out the reasons for your decision to not serve them).
Please type your answer in the box below (Max 1000 characters):
Hint: This question refers to information found in the section titled: "Video 4 - House Policy" which is located in
"Element 4" of your course notes.
This assessment is to be completed only by
Muhammad Rohail Iyaz
1. By law we cannot serve you, so i am going to have to ask you to leave the premises.
2. Calls for management or security officer.
Which of the following observations can help you determine if a customer is intoxicated?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "HOW ELSE TO DETERMINE IF SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
Does the person smell of alcohol?
How long has the person been drinking?
Was the person affected by alcohol when they arrived?
How much alcohol have you seen the person drink?
All of the above
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Express Online Training RTO: 40592
When should you refuse service to a customer?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
When you have proof that they are intoxicated
When you have a reasonable belief that they are intoxicated When they have not ordered any food yet
When they are dressed in a way you feel is innapropriate
This assessment is to be completed only by
Muhammad Rohail Iyaz
Which of the following is recommended when refusing service to a customer?
Please select the most correct answer from the options below:
Hint: This question refers to information found in the section titled: "WHAT TO DO IF SOMEONE IS INTOXICATED" which is located in "Element 4" of your course notes.
Avoid emotion and involved discussions;
Use appropriate eye contact;
Adjust speaking pace to match the patron's Use short, simple sentences
All of the above
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Express Online Training RTO: 40592
Finished?
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This assessment is to be completed only by