To initialize a mailbox or extension ID:

1. Dial the Voice Mail extension number. (You hear the main menu.) 2. Press to identify yourself as a subscriber.

3. Enter your mailbox number and default password. (Your default password is your mail-box number.)

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4. If you want a password, enter a new password using digits 0-9 (up to 12 digits). Then press . Voice Mail plays back your password.

If you do not want to use a password, just press .

5. Press to accept the entry. (Or, press if you wish to re-enter your password.) The system prompts you to record your directory name.

6. After the tone, record your first and last name. When finished, press .

7. Press again to accept the name. (Or, press to replay the name you just recorded, press to add to your name, or press to erase and re-record it.)

8. The system then plays a prompt that introduces you to the basic Voice Mail features.

(You can skip this introduction by pressing , if desired.)

9.36 Once your mailbox is initialized, you may use any of the mailbox features provided. To record a personal greeting, or to change your password or directory name, refer to paragraph 9.45 on page 4-48.

Listening to Messages

9.37 There are three types of Voice Mail messages:

x New Messages are messages that you have not yet heard, including Broadcast Mes-sages from the Voice Mail System Administrator and system-sent mesMes-sages. The order in which the messages are played depends on your message retrieval settings (see page 4-48), except that messages marked “priority” are played first. Some special mes-sages that may be played include the following:

— Message receipt: If you send a certified message, a system message will be played when the recipient has listened to the message.

— Caller Information: If a call was placed to your mailbox on a trunk that supports the Caller ID feature, and the caller hung up without leaving a message, a system message will be played informing you that the calling party did not leave a mes-sage. It will also include, within the corresponding message envelope, the number of the calling party as the message source.

— Security violation: The Voice Mail system has an extra security measure built in which plays a message, when you log into your mailbox, that tells you if three invalid attempts have been made to access your mailbox within a single call. This announcement message will be sent to your mailbox each time this situation occurs. It is received as a new message and is accompanied by a message envelope.

x Saved Messages are messages that you previously listened to and saved (or deleted and restored). You can play them back, as necessary.

x Undeliverable Messages are messages that you left for a mailbox on another node that could not be delivered. They are returned to your mailbox as “undeliverable.”

9.38 The Return Call feature allows Voice Mail users to return a call to the person who left a message, as long as the call was received from an extension number or an outside number with Caller ID. It is part of the “Reply” option described in the procedure below.

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Page 4-44 Listening to Messages 9.39 Whenever you access Voice Mail as a subscriber, you are told how many new and saved messages you have. From the Main Menu:

1. EITHER, Press to listen to your new messages.

OR, Press to listen to your saved messages.

2. The system plays each message in the queue selected. While you are listening to a mes-sage, you can use the following options:

x Press to skip to the end of the envelope or recording.

x Press to back up.

x Press to pause. (Then press any button to continue.)

x Press to skip ahead.

x Press to lower the volume.

x Press to play the message envelope again.

x Press to raise the volume.

x Press to save the new message in your mailbox.

x Press to delete the message from your mailbox.

3. When the message has finished playing, you have the following options:

x Press to replay the message from the beginning.

x Press to reply to the message. You can then do one of the following:

— Press to leave a Voice Mail message for the caller. If the caller had a mail-box number, it will ask you to verify the destination by pressing . If the number was not associated with a mailbox, it will ask you to enter a mailbox number. If the message was from an outside caller, you cannot leave a Voice Mail message.

— Press to make a return call. Your call will be transferred automatically to the caller’s extension or telephone number, if available. If the extension num-ber is not available, you will have the option of leaving Voice Mail. If the tele-phone number is not available, you cannot reply to the message.

x Press to forward a copy of the message to another subscriber. If you want to include introductory comments, press and record an introduction. If not, press

to forward the message without an introduction.

x Press to listen to the previous message.

x Press to play the introductory message “envelope” again.

x Press to listen to the next message.

x Press to save the new message in your mailbox.

x Press to delete the message from your mailbox.

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Recovering Deleted Messages

9.40 This feature allows you to “undo” the Delete Message operation and restore previously deleted messages. The messages will be restored to your saved-message queue. You have a set amount of time to recover messages, depending on database programming (up to 24 hours).

After that, Voice Mail will erase them.

NOTE: When Voice Processing is shut down, all deleted messages are permanently deleted and can not be restored.