Problems canoccur duringanOperationsConsoleconfiguration.Here aresome solutions tocommonproblemsthatareencountered duringyour initialsetupand management ofyourconfigurations:
Troubleshootstatusmessages
Thistopicincludesstatusmessagestohelpyoutroubleshootyourconnection.
Troubleshootconnectionproblems
Thistopicincludessolutionstoconnectionproblemsencountered duringyour OperationsConsoleconnection.
Troubleshootauthenticationproblems
Thistopicincludessolutionstoauthentication problemsencounteredduring your OperationsConsoleconnection.
Troubleshootemulatorproblems
Thistopicincludessolutionstoemulatorproblemsyoumayencounterduring your OperationsConsoleconnection.
Troubleshootsystemreference code(SRC)data
ThistopicincludessolutionstoSRC datareceivedonyour server.
Troubleshootremotecontrol panelorvirtualcontrolpanelproblems Thistopicincludessolutionstocontrolpanelproblemsencountered during your OperationsConsoleconnection.
Troubleshootconfigurationwizardproblems
Thistopicincludessolutionstoproblemsencountered whileyouare completingtheOperationsConsoleconfigurationwizard.
TroubleshoototherOperationsConsoleproblems
Thistopicincludessolutionstoadditionalproblemsencountered duringyour OperationsConsoleconnection.
Troubleshoot status messages
Ifyouencounterconnectionproblems whenconnectingaconsole, Operations Consoleprovidesstatusmessages toassistyouintroubleshootingtheconnections.
Astatusmessageindicateswhetherornotyouhavea connectionproblem.Itis displayed underStatusintheConnectiondetailsareaoftheiSeriesOperations Consolewindow.
Dothefollowingbeforeyoustarttroubleshootingtheconnection:
v MakesurethatyouhavethelatestServicepackforiSeriesAccessforWindows.
v Ifyourlocalconsoleallowsremoteconsolestoconnecttoit,makesurethatyou havethesameservicepacksat thelocalconsoleandremoteconsole.
Reviewthefollowingstatusmessagestodiagnosisif youhaveaconnection problem.
Status messageswhenconfigurationisrunningnormally
Status messagesthatindicateyoudo nothaveconnectionproblems.
Status messageswhenyouhaveconnectionproblems Status messagesthatindicateyouhaveconnectionsproblems.
Status messages when configuration is running normally
The followingstatusmessages assistyouinidentifyingwhetherornotyouhave connection problems.
Thesestatusmessagesindicatethatyoudonothaveconnection problems:
Connecting
Thisappearsat theremote consoleduring aninitialconnectionto thelocal console.
ConnectingconsoleorConnectingremotecontrol panel
Thisstatusmessageisthenormalstatuswhiletheconsoleismaking the initial connectiontoaniSeriesserver.Ifitshowsformorethana coupleof minutes, seeConnectingconsole inthelistofstatusmessages thatindicate connection problems.
Pending authorization
Thisappearsduring aninitialconnection toaniSeriesserverwhenthe ServiceDevicesign-onwindowappears.Thisstatusremainsuntila firstuser (either atanlocalconsoleorremoteconsole)signs onsuccessfully.Afterthe user signsonsuccessfully,thesign-onwindowandthis statuswillnotappear tootherdial-in usersaslongasthelocalconsoleremainsconnectedtothe server.Alocalconsoleovera network(LAN)willalways posttheService Device Sign-onwindowthefirsttimeaconnection ismade.Subsequent connectionstothesameserverwillnotre-prompttheuser.
Connected
Thisappearsat thelocalconsoleafteran initialconnectiontotheiSeries serveriscompleted(theuser signedonsuccessfullytoOperationsConsole).
Thisstatusalsoappears attheremoteconsolewhen aconnectiontothelocal consoleiscompleted.
Disconnecting
Thisappearsat thelocalconsolewhenthelocalconsoleuser disconnects froman iSeriesserverandthePCisdisconnectingtheconnection.Thisstatus would appearattheremoteconsolewhen theremoteconsoleuser
disconnectsfromthelocalconsoleandthePCisdisconnectingthe connection.
Disconnected
Thisappearsat thelocalconsoleafterthelocalconsoleuserdisconnected froman iSeriesserverandthePCisnolongercommunicatingwith the server.
Notconnectedtolocal console
Thisappearsat theremote consolewhenthePCisnotconnectedtothelocal console.
Ifthestatusmessageyoureceivedisnotlisted,seeStatus messageswhenyou haveconnectionproblems.
Status messages when you have connection problems
Thefollowingstatusmessages assistyouinidentifyingwhetherornotyouhave connection problems.
Thesestatusmessagesindicatethatyoudo haveconnectionproblems:
Remote controlpanelunavailable
Thisappearsduring aninitialconnection toaniSeriesserver.Itshowswhen thereisaproblemwiththeremotecontrolpanelcableand theconnection, and youchoosenottoretrytheconnection.Tofindapossiblesolution,see Remotecontrolpanelfailstostart.
Connectingremote controlpanel
Thisappearswhentheconnectionfailsduringtheinitialconnection orstops working aftertheinitialconnection.Possibly,theremotecontrolpanelcableis disconnected.Tofinda possiblesolution,seeTroubleshootconnection
problems.Thisstatusdisappearswhenyousolvetheproblem.
Connectingconsole
Thisisthenormalstatuswhiletheconsoleismaking theinitial connectionto an iSeriesserver.Ifitshows formorethanacoupleofminutes, the
connection failed.Italsoshowswhentheconnectionstopsworkingafterthe initial connection,possiblybecausethecableisdisconnected.Tofinda possiblesolution,seeTroubleshootconnection problems.
ConnectingconsoleorConnectingremotecontrol panel
Thisappearswhentheconsoleandremotecontrolpanelconnectionsfailor stop working,possiblybecausetheOperationsConsolecableandremote controlpanelcablearedisconnected.Tofindapossiblesolution,see
Troubleshootconnectionproblems.Thisstatusdisappearswhenyousolve the problem.
Consoleunavailable
Thisappearswhenthereisaproblemduringaninitial connectiontoan iSeriesserver,andyouchoosenottoretrytheconnection.Itusuallyshows whentheAS400OperationsConsoleconnectionmodemisnotavailable,but theOperationsConsolecableisattached.AS400OperationsConsole
connection modemisnotaphysical modembut alogicaldevicedriverthat comeswithOperationsConsoleandallowsanlocalconsoletoconnecttoa server.Tofinda possiblesolution,seeTroubleshootconnectionproblems.
ConsoleunavailableorRemotecontrolpanel unavailable
Thisappearswhenthereisaproblemduringaninitial connectiontoan iSeriesserver,andyouchoosenottoretrytheconnectionfortheconsoleand remote controlpanel. Itindicates thatthereisaproblemwiththeconsole connection,possiblybecausetheAS400OperationsConsoleConnection Modemisnotavailableortheconsolecableisdisconnected.AS400
OperationsConsoleConnectionModemisnota physicalmodembutalogical devicedriverthatcomeswithOperationsConsoleand allowsalocalconsole toconnecttoa server.Italso indicatesthatthereisaproblemwith theremote controlpanelconnection,possiblybecausetheremotecontrolpanelcableis
disconnected.Tofinda possiblesolution,seeLocalconsoledoesnotdetect cables andRemotecontrolpanelfailstostart.
Note: Ifthelocalconsoleisconfiguredtostart inunattendedmode,thelocal consolewillnotbeincontrolandwillnotbe abletodisconnect normally.
ConnectingconsoleorRemotecontrol panelunavailable
Thisappearswhentheconsoleconnectionfailsorstopsworking,possibly becausetheconsolecableisdisconnected.Italsoindicates thatthereisa problemwith theremote controlpanelconnectionandyouchoosenotto retrytheconnection.Itispossiblethattheremotecontrolpanelcableis disconnected.Tofinda possiblesolution,seeLocalconsoledoesnotdetect cables andRemotecontrolpanelfailstostart.
ConsoleunavailableorConnectingremotecontrolpanel
Thisappearswhentheremotecontrolpanelconnectionfailsorstops working,possibly becausetheremote controlpanelcableisdisconnected.It also indicatesthatthereisaproblemwith theconsoleconnectionandyou choose nottoretrytheconnection.Itispossiblethattheconsolecableis disconnected.Tofinda possiblesolution,seeLocalconsoledoesnotdetect cables andRemotecontrolpanelfailstostart.
Ifthestatusmessageyoureceivedisnotlistedhere, seeStatus messageswhen configurationisrunningnormally.
Troubleshoot connection problems
Whensettingupyourinitial connectionyoumayencounter problemsconnecting your OperationsConsoleconfiguration. Connectionproblemsthatcanoccur:
Localconsoleconnectionproblems
Troubleshooting solutionsforconnectionproblemsencountered duringa local consoleconfiguration.
Remote consoleconnectionproblems
Troubleshooting solutionsforconnectionproblemsencountered duringa remote consoleconfiguration.
Local console connection problems
Whensettingupyourlocalconsoleyoumayencounter problemsconnecting.
Failure toconnectisdefinedasproblemsresultinginthestatusnotgoingto Connected andtheemulatordidnotstart.Itispossiblethatthestatuswillgo to Connected andtheemulatorstartsbutnoconsoledataispresent.Ifthisisthe case, seeTroubleshootemulatorproblems.Possibleconnection troubleshooting solutions include:
Consolefailstoconnect
Solutionstoproblemsthatoccur whenalocalconsolefailstoconnecttoan iSeries server.
Networkconnectionerrors
Solutionstoproblemsthatoccur whenalocalconsolefailstoconnecttoan iSeries serverovera network.
Errormessage:Theconnectiontothesystemisnota secureconnection Solutionstoproblemsthatoccur whenalocalconsolefailstomake asecure connection.
LocalorremoteconsolestatusremainsConnecting
Solutionstoproblemsthatpreventthelocalconsolefromconnectingtothe serverorpreventtheremoteconsolefromconnectingtoa localconsoledue toimproper hardwareorsoftwareconfigurations.
WindowsMe dropsconnectionevery20minutes
Solutionsif youareusingWindowsMe andyourconnection isdropped in20 minuteswithoutactivity.
Consolefailstoconnect andport detectionfails
Solutionsif yourconsolefailstoconnectandyour portdetectionfails.
Performance degradationon localconsole
Reasons forperformancedegradationwhenthecommunicationportisnot runningabuffered UART(UniversalAsynchronous Receive/Transmit,serial portchip).
Unableto makeaconnectionwheninfrareddevicesareinstalled Solutionsif thePCishavingconnectionproblemswhenusinginfrared devices.
Unexpecteddisconnects
Solutionsif thePC, localorremoteconsole,orboth,havepowermanagement capabilities.
UseHyperTerminaltovalidateconnectivitybetweenclientandtheserver SolutionsforusingHyperTerminalforconnectingtovarioussources.
Console fails to connect
Undercertaincircumstancesa directlyattached consolewillfailtoconnect.This maybe theresultoftheserver’scommunicationsadapterbeingdeactivatedfor somereason, suchasanexceptionthattookplace.Thismostlikelywillappear during anIPLandmayhaveanassociatedsystemreference code(SRC)onthe controlpanelalongwiththeattentionlight.Youcanresetthecommunicationsline byperformingafunction 65followedbyafunction 66onthecontrolpanelor remote controlpanel. Toresetthecommunicationsadapter,dothefollowing:
Todeactivatethecommunicationslineontheserver,do thefollowing:
1. Ifyour systemisnotinmanual mode,iftheextendedfunctionsarenot activated,orboth,followthesesteps:
a. First,if yourserverusesakeystick,insert itinthekeyslot.
b. Placetheserverintomanual modebyusingthesystem’scontrolpanel.
c. UsingtheUpandDownbuttons,selectfunction25.
d. PresstheEnterbutton.
e. UsetheUpbuttontoselectfunction26.
f. PresstheEnterbutton.
2. UsetheDownbuttontoselectfunction 65.
3. PresstheEnterbutton.
Ifthedeactivationissuccessful,theFunction/Datawindow displaysD1008065.
Toactivate thecommunicationslineontheserver,dothefollowing:
1. UsetheDownbuttontoselectfunction66.
2. PresstheEnterbutton.
The systemattemptstoinitializetheline.Ifitissuccessful,theFunction/Data window displaysD1008066.Ifitcouldnotinitializetheline, itdisplaysD1008065.
See FailuretodisplayD1008065andD1008066automaticallyaftercalling the function, iftheexpectedreferencecodedidnotappearina fewminutes.
Network connection errors
Thesearesolutions toproblemsthatoccurwhena localconsolefailstoconnectto a serveroveranetwork.
Try thesepossiblesolutions:
v Makesurethenetworkisworking.
v Verifythatyouprovidedthecorrectpasswordthatallows theservertoaccess yourservicedeviceinformationduringtheconfigurationwizard.Also,verify thatyouprovidethecorrectservicetoolsuserIDandpassword.
v IfyouareusingEthernetforyournetwork, youcanusea crossovercableto directlyconnectthePCtotheadaptercardtemporarily.ThiswillisolatethePC andserverfromanypotentialproblems onyour networkthatmight interfere withproperoperations.
Note: Acrossovercableisa standardnetworkcablebuthasthetransmitand receivesignalwiresreversed.Thisvirtuallyallowseachendtoactasifa hub,switch,orrouterisbetweenthem.
Error message: The connection to the system is not a secure connection
Youmayreceivethiserrormessage:Theconnectiontothesystemisnota secure connection.Thiserrormessagemay beprecededbythemessage Remotecontrol panel connection to <your connection name --> failed. Do you want to try again?if theremote controlpanelisalsoconfigured.Thismessageindicates that theservicetoolsdeviceIDpasswordisoutofsynchronizationbetweenthePCand theserver.RefertoResynchronizethePCandservicetoolsdeviceIDpassword.
Important:Thesemessagesappropriatelyappearduringa D-mode(installation) IPL.Authenticationisnotperformedandtheremotecontrolpanel(LAN)isnot supportedforthisIPLtype.
Local or remote console status remains Connecting
Thesearesolutions toproblemsthatpreventthelocalconsolefromconnectingto theserverortheremoteconsolefromconnectingtoa localconsoledueto improper hardwareorsoftwareconfigurations:
v VerifythattheresourcesofthePCarefreeofaddress orinterruptrequest(IRQ) conflicts.OperationsConsoleusesaddressesintherangeof192.168.0.0to 192.168.0.255.IfyourunanysoftwarethatmakesyourPCSOCKS-enabled, checkyour SOCKSconfigurationand makesurethattheentryis:
Direct 192.168.0.0 255.255.255.0ASOCKS-enabled PC accesses the Internetthrough afirewall,suchasMicrosoftProxyClient,Hummingbird SOCKSClient,orothers.
v VerifythattheiSeriesservernameandthelocalconsolenamearecorrect.
v IfyouareusingEthernetforyournetwork, youcanusea crossovercableto directlyconnectthePCtotheadaptercardtemporarily.ThiswillisolatethePC andserverfromanypotentialproblems onyour networkthatmight interfere withproperoperations.
Note: Acrossovercableisa standardnetworkcablebuthasthetransmitand receivesignalwiresreversed.Thisvirtuallyallowseachendtoactasifa hub,switch,orrouterisbetweenthem.
v IfyouarerunningWindowsNTonalocalconsoledirectlyattached tothe serverwithremoteaccessallowed,checkthefollowing:
– Verifythattheconfigurationofthemodemthatreceivesthecallatthelocal consoleisnotset toDialoutonly.
– VerifythatyouhaveInstalled MicrosoftServicePack6 (orlater)after InstallingRemoteAccessService.
Windows Me drops connection every 20 minutes
Microsoft addedanew setofoptionstoWindowsMethatdoesnotexistinany otheroperatingsystem.Windows Medoesnotconsider OperationsConsoledata transfer tobeactivity. WindowsMehasanoptioninwhichtheconnectiondrops after 20minuteswithoutactivity.Tofixthis problem,followtheseinstructions:
Note: Aconfigurationmust existand musthaveconnectedsuccessfullyatleast oncesotheconnectionobjectinDial-upNetworkingiscreated.
1. ClickStart.
2. ClickSettings.
3. ClickControl Panel.
4. ClickDial-up Networking.
5. Right-clickontheconnectioniconand selectProperties.
6. SelecttheDialingtab.
7. UncheckEnableidledisconnectandDisconnect whenconnectionmaynotbe needed.
8. RestartthePCinorderforthenewoptionstotakeeffect.
Console fails to connect and port detection fails
Ifyour consolefailstoconnectandyour portdetectionfails,herearesome possiblereasons:
v SometimesRealPlayerorRealJukeboxinterfereswith portdetectionandusage.
v SomePDAdrivers orsoftwaremayalsopreventconnectionsorportdetection.
Performance degradation on local console
Themostlikelyreasonforperformance degradationisthatthecommunication portisnotrunninga bufferedUART(UniversalAsynchronousReceive/Transmit serialportchip).
IftheoperatingsystemisWindows98,youcan:
1. GointotheAdvancedsettingsforthecomm portandverifythecheckmarkis checkedtousea bufferedUART,butitwillmostlikelybechecked.Makesure theReceiveBuffersettingisnotsettotheright-mostsetting.
2. Uncheckthecheckbox.
3. RestartthePC.
4. Gobackinto theAdvancedsettingsand rechecktheoption.
5. RestartthePCagain.
Ifthatdoesnothelpand yoususpectthatthereisapossibilitythatthePCmay truly nothavethebufferedUART,IBMrecommends thatyouslowtheconnection downbetweenthePCand server.Dependingontheoperatingsystem,youmay havetochangetheregistry,theDUNobject, orthephonebookentry,orall three.
The problemwhentheUARTisnotbuffered isthatthehighspeedchokesthe UARTwith data,whichcausesa missedpacket ofdataresultingina30-second retry.Thiscanoccurrandomly, butwillbe persistent.Theslower speedreduces theexposuretoan overrunofdataandthereforenomore30-secondretries.
Unable to make a connection when infrared devices are installed
IfthePChavingconnectionproblemshasinfrareddevices,theywillneedtobe disabled insomecases.Mostofthesedevices workfromCOM1butfailto show upasusingtheassociatedhardwareresources.Some experimentationmayneedto be performedtoisolatetheproblemduringconfigurationofOperationsConsole.
Unexpected disconnections
IfthePC, localorremoteconsole,orboth,havepowermanagementcapabilities,it shouldhavethisfunction disabled.MostPCs,andespecially laptops,reset the communicationsports wheninvokingpowermanagementafter thespecifiedtime.
Thiswouldpotentiallydisconnecttheestablished connection.Therefore,a local consolethatgoesintopowersavermodemightdisconnecttotheserverand disconnectanactiveremote console.
Use HyperTerminal to validate connectivity between client and the server
HyperTerminalisaWindows applicationusedforconnectingtovarioussources and issupplied byall Windowsoperatingsystemsontheinstall media,though maynotbe automaticallyinstalled.Whenthelocalconsoledirectlyattached tothe serverdoesnotconnect,youcanuseHyperTerminaltodetermineifthePChas connectivity totheserver.
Notes:
1. Thedataisslowtoappearsobecertaintoallowa 15-20secondsforan actiontocompletebeforemoving tothenext step.Alsokeepinmindthatsome stepsmaynotprovidedatatothewindow.Waita littleandthen continue.
2. ThefollowingexamplewasperformedonaWindows 2000PC.Other operating
2. ThefollowingexamplewasperformedonaWindows 2000PC.Other operating