To enable troubleshooting of data-bound interviews, errors that occur during data loading and saving are logged to Policy Automation Hub. These errors are available to Hub Administrator users from theMessage Logstab. For more information, see Troubleshoot using the message log on Policy Automation Hub in the Project Administrator Guide, in particular the sec- tion Understand Message Log errors from data adaptors.
Table 1 contains the error codes, a description of each error and the likely cause and troubleshooting information.
Code Description Likely cause and troubleshooting
OPA-RN-1 General connector error The Message Log on Policy Automation Hub may have more details. You may need to contact support.
OPA-RN-101
The Oracle Service Cloud con- nection is not configured cor- rectly
Use theConnectiondialog box for your Oracle Service Cloud con- nection on theConnectionstab in Policy Automation Hub to troubleshoot and configure your Oracle Service Cloud connection. Ensure that you are using Web Determinations running on the same OPA instance as Policy Automation Hub. Additionally, you may need to recompile the policy model in OPM and re-deploy it via Policy Automation Hub, then activate it. (For more information, see
Establish a connection to an Oracle Service Cloud site.)
OPA-RN-102
Incorrect URL parameters (initIDspecified when policy model does not have an input mapping)
Ensure that OPAWidget is configured correctly and passes the cor- rect parameters (init_id) to Web Determinations. (For more inform- ation, seeDeploy and configure the OPA sample widget.)
OPA-RN-103 Data submission attempted without an output mapping
Either define an output mapping in the policy model, or remove the data submission screen. (For more information, seeSet up data mappings for an Oracle Service Cloud interview.)
OPA-RN-104 The data mapping is invalid
It is possible that the Oracle Service Cloud data model has been modified. Recompile the policy model in OPM and redeploy via Policy Automation Hub. (For more information, seeSet up data map- pings for an Oracle Service Cloud interview.)
OPA-RN-105 No data could be loaded
No data exists for the given user (and init_id, if specified). Ensure OPAWidget is configured correctly and passes the correct para- meters to Web Determinations. (For more information, seeCon-
Code Description Likely cause and troubleshooting
figure widget parameters.)
OPA-RN-107 Input mapping specified, but no initIDsupplied in query string
Ensure that OPAWidget is configured correctly and passes an init_ id to Web Determinations. Alternatively, set up data mappings to load data optionally. (For more information, seeDeploy and con- figure the OPA sample widget.)
OPA-RN-108 Internal error The Message Log on Policy Automation Hub may have more details.
OPA-RN-109
The Oracle Service Cloud con- nect web service returned a SOAP error
The Message Log on Policy Automation Hub may have more details.
OPA-RN-110 Connectivity error
There was an error connecting to the Oracle Service Cloud web ser- vice. Use theConnectiondialog box for your Oracle Service Cloud connection on the Policy Automation HubConnectionstab to check the connection details. The Message Log on Policy Auto- mation Hub may have more details. You may need to contact sup- port. (For more information, seeEstablish a connection to an Oracle Service Cloud site.)
OPA-RN-111 SSL (Secure Sockets Layer) error
There was an SSL error connecting to the Oracle Service Cloud web service. Use theConnectiondialog box for your Oracle Service Cloud connection on the Policy Automation HubConnectionstab to check the connection details. The Message Log on Policy Auto- mation Hub may have more details. You may need to contact sup- port. (For more information, seeEstablish a connection to an Oracle Service Cloud site.)
OPA-RN-112
INVALID_REQUEST returned by Oracle Service Cloud web service
The most likely cause is a violation of a data constraint. For example, a date earlier than 02-Jan-1970 or a text value longer than the maximum for that field has been attempted to be saved. The Message Log on Policy Automation Hub may have more details.
OPA-RN-113 Single sign on (SSO) error Try logging in again. If problems persist, contact Oracle customer support.
OPA-RN-114 Invalid ID error
Ensure that the mapping settings are configured with the user type that is triggering the interview. (For more information, seeSet up data mappings for an Oracle Service Cloud interview.)
OPA-RN-2 General authentication error The Message Log on Policy Automation Hub may have more details.
OPA-RN-201 Invalid token received:expec-
ted user;ts;hash
OPAWidget is not configured correctly. Ensure the shared secret is set in the widget code. (For more information, seeConfigure the shared secret.)
OPA-RN-202 Expired token The time on the web-server running OPA Web Determinations needs to match the time on the server running Customer Portal. The
Code Description Likely cause and troubleshooting
timezone need not be the same, as long as the point in time is cor- rect. The token is valid for 5 minutes to allow for small differences in time between the servers. You may need to contact support.
OPA-RN-203 The shared secret is empty
Ensure that the shared secret has been generated via the con- nection dialog for your Oracle Service Cloud connection on Policy Automation Hub. (For more information, seeConfigure the shared secret.)
OPA-RN-204 Mismatched token
The token received from OPAWidget is different from the expected token. Ensure the widget has the correct shared secret. (For more information, seeConfigure the shared secret.)
OPA-RN-205
Identity mapping specified, but no valid user supplied in query string
Ensure that OPAWidget (rather than standalone Web Determin- ations) is used to invoke Web Determinations, the widget has a non- empty shared secret and the widget is accessed within the context of a currently logged-in Customer Portal user.
OPA-RN-206
Identity mapping specified, but no valid user supplied in SAML token
Ensure that the interview is accessed within the context of the OPA Control for Agent Desktop.
OPA-RN-3 Data conversion error
An inappropriate value for the OPA data type was being loaded or saved. Ensure that each Oracle Service Cloud field mapped to OPA attributes has an appropriate data type and contains appropriate val- ues. It is also possible that the Oracle Service Cloud data model has been modified since the policy model was deployed. Recompile the policy model in OPM and redeploy via Policy Automation Hub. The Message Log in Policy Automation Hub may have more details. (For more information, seeSet up data mappings for an Oracle Ser- vice Cloud interview.)
OPA-RN-301 Unsupported temporal value
A temporal value was attempted to be saved. Ensure the policy model does not have an output mapping for any field that might have a temporal value. (For more information, seeSet up data mappings for an Oracle Service Cloud interview.)