Chapter 1. Certification overview
7.3 Upgrade problems
7
7.1 Installation problems
We discuss installation problems in the following sections:
7.1.1, “Windows” on page 158
7.1.2, “UNIX” on page 158
7.1.1 Windows
When installing IBM Tivoli Business Service Manager V4.1.1 on a on Windows platform, two common installation failures are:
An MSIEXEC error 1603 is found in the installation logs. This error is typically caused by assigning the incorrect privileges to the postgreSQL user. This error can be corrected by creating the proper pgservice user by performing the following steps:
a. Ensure that the Windows service Secondary Logon is enabled.
b. Start the installation locally instead of using Terminal Services.
c. Create the postgres Windows user manually and then run the installation again. The user must not be an administrator and must be a member of the Users group. This user should have:
• Permission to update the %NCHOME% directory
• The ability to log in with service rights
• A security setting to Log on Locally
Insufficient space in Javaheap to satisfy allocation request, which is usually caused by insufficient contiguous physical memory, which is needed to start the service. Run the command
$NCHOME\guifoundation\bin\tomcat5w.exe //ES//NCGFServer to configure the memory requirements. The tomcat5w command configures Tomcat service parameters that are stored in the Windows registry.
7.1.2 UNIX
When installing IBM Tivoli Business Service Manager V4.1.1 on a UNIX platform, a common installation failure is Import of the schema failed. When this error occurs, subsequent installation attempts with also fail and give the same error.
Perform the following steps to resolve the problem:
1. Run cd $NCHOME/_uninst and run ./uninstaller.bin.
2. Delete the file /var/tmp/locknetcool (If the /var/tmp/locknetcool file remains from a previous installation attempt, the License Server fails to start and as a result, the IBM Tivoli Netcool/OMNIbus ObjectServer installation also fails (failure to import schema into the ObjectServer).) Installation must be done by a a non-root user ID. The IBM Tivoli Business Service Manager V4.1.1 installation program does not support logging in as root and then switching from root to a different user ID. If you are logged in as root, log out and then log in using a non-root user ID.
3. Re-install IBM Tivoli Business Service Manager V4.1.1.
7.2 Operational problems
The following are some common startup and operational problems in the IBM Tivoli Business Service Manager environment:
When IBM Tivoli Business Service Manager is started unintentionally by the root user, some of the log files are overwritten by root. Thus, the IBM Tivoli Business Service Manager user would not be able to write to these files and cannot initialize. The files owned by the root user in the $NCHOME/log directory should be moved or deleted.
Database schema synchronization must be performed between IBM Tivoli Netcool/OMNIbus ObjectServer and IBM Tivoli Business Service Manager database. You must run rad_discover_schema to extract the IBM Tivoli Netcool/OMNIbus database schema for IBM Tivoli Business Service Manager and use the tbsm_db_update.sql command to apply the changes needed in IBM Tivoli Netcool/OMNIbus. If IBM Tivoli Business Service Manager starts and cannot verify the ObjectServer schema or cannot access ObjectServer, it will just quit.
Data fetcher based objects may have delays depending on the refresh intervals defined. The data fetcher would need to issue on demand fetches or change the fetch period or multiplier. If the refresh interface is too long, the data changes may not be reflected in the status or numeric metrics.
Most of the other operational problems can be found in the IBM Tivoli Business Service Manager log files. There are several important log files that IBM Tivoli Business Service Manager has; they are listed in Table 7-1.
Table 7-1 Log files
7.3 Upgrade problems
When upgrading from IBM Tivoli Business Service Manager V4.1 to IBM Tivoli Business Service Manager V4.1.1 on Windows with the IBM Tivoli Business Service Manager Reports component included, out of memory errors may occur after you view a few reports and the IBM Tivoli Business Service Manager server stops running. To correct these errors, perform the following steps:
Set the registry entries for the JVM options for the NCGFServer service executable as follows:
1. If it is running, stop the IBM Tivoli Netcool GUI Foundation Server service.
2. To open the registry editor, select Start→ Run and enter regedit in the window that opens.
3. In the registry editor, select HKEY_LOCAL_MACHINE→ SOFTWARE→ Apache Software Foundation→ Procrun2.0→ NCGFServer→
Parameters→ Java.
Directory File Usage
$NCHOME/log RAD_server.log IBM Tivoli Business Services
Manager server execution log RAD_policylogger.log IBM Tivoli Business Services
Manager policies logging RAD_<datafetcher>.log Specific data fetcher run log
$NCHOME/log/guifoundation ngf.out IBM Tivoli Netcool GUI Foundation main JVM standard output file tomcat.log Tomcat configuration log
$NCHOME/omnibus/log NCOMS.log ObjectServer log
$NCHOME/license/log license.log License Server log
$NCHOME/security/log SM_server.log Main security server log
$NCHOME/InstallTBSM *.out, *.err Standard output and standard error files on installation processes
4. To see the JVM options, double-click Options in the right-hand column.
5. In the Edit Multi-String window, add these parameters:
-XX:MaxPermSize=128m -XX:+DisableExplicitGC
6. Start the IBM Tivoli Netcool GUI Foundation Server service.
Appendix A.
Sample test
This appendix contains a sample test and its answer key.
A
Sample questions
This sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is not an indicator of performance on the certification exam and this should not be considered an assessment tool.
Answer the following questions:
1. On a typical IBM Tivoli Business Service Manager server running IBM Tivoli Business Service Manager and Security Manager, what is the minimum amount of RAM that should be installed?
a. 1 GB.
b. 2 GB.
c. 4 GB.
d. 6 GB.
2. In order to send events from IBM Tivoli Business Service Manager to an ObjectServer, the applications need matching schemas. On a Windows server, which directory holds the default IBM Tivoli Business Service Manager schemas that can be used to compare against a schema of an IBM Tivoli Netcool/OMNIbus ObjectServer?
a. C:\IBM\Netcool\etc.
b. C:\IBM\Netcool\sla\install.
c. C:\IBM\Netcool\guifoundation\etc.
d. C:\IBM\Netcool\guifoundation\webapps\sla\install.
3. If a rule that uses a data fetcher named “xyz” does not seem to be working correctly, what log files should be checked? Select all that apply. (Choose two.)
4. Company XYZ requires SSL to be implemented, when possible, to protect data transmissions. A SSL certificate has been generated and the credentials have been given to a user. Which file should the user modify on the IBM Tivoli Business Service Manager server to configure the IBM Tivoli Business Service Manager SSL client credentials?
a. $NCHOME/etc.
b. $NCHOME/etc/server.props.
c. $NCHOME/etc/rad/server.props.
d. $NCHOME/etc/rad/RAD_server.props.
5. What does the __serviceinstancename__ refer to when creating an External Service Dependency Adapter (ESDA) rule?
a. The value of the service instance name for the seed service instance.
b. The value of the service instance name for the child service instance.
c. The value of the service instance name for the parent service instance.
d. The name of the Service Template for which the ESDA is being created.
6. Where are the tree template configurations stored for IBM Tivoli Business Service Manager V4.1.1?
a. $NCHOME/XMLtoolkit/xml.
b. $NCHOME/guifoundation/webapps/sla/xml.
c. $NCHOME/guifoundation/webapps/sla/av/xmlconfig.
d. $NCHOME/guifoundation/webapps/webtop/tep/templates/.
7. In order to export one service named “Payroll” with a service ID of 365, its service templates, and all of its child services and service templates to a file, which rad_radshell syntax below would be used?
a. export(365);.
b. exportStartFromParent("Payroll");.
c. exportFromStartingInstance("365);.
d. exportFromStartingInstance("Payroll");.
8. Where are definitions used to configure IBM Tivoli Business Service Manager to use LDAP located?
a. $NCHOME subdir.
b. $NCHOME/etc subdir.
c. $NCHOME/etc/LDAP subdir.
d. $NCHOME/security/etc subdir.
9. The architecture for Telco, Inc. states that the IBM Tivoli Business Service Manager application, IBM Tivoli Netcool/OMNIbus and IBM Tivoli Netcool GUI Foundation (NGF) application must reside on separate servers. The IBM Tivoli Netcool/OMNIbus and NGF applications have already been installed.
After the IBM Tivoli Business Service Manager application has been installed, on which server or servers must the following command be run to integrate the applications?
cat $NCHOME/guifoundation/webapps/sla/install/tbsm_db_update.sql |
$OMNIHOME/bin/nco_sql -server <servername> -user <username>
-password <password>
where:
servername The name of the ObjectServer.
username The ObjectServer user name.
password The ObjectServer password.
a. NGF Server only.
b. IBM Tivoli Business Services Manager Server only.
c. IBM Tivoli Netcool/OMNIbus Server only.
d. IBM Tivoli Business Services Manager Server and NGF Server.
e. IBM Tivoli Business Services Manager Server and IBM Tivoli Netcool/OMNIbus server.
10.What is the purpose of the RAD_GetTreeColumnValue.ipl file?
a. Contains rules to column mappings.
b. It is the Numerical Formula Rule Policy.
c. Contains reserved column name mappings.
d. It is the Numerical Aggregation Rule Policy.
Sample question answer
The following are the answers to the sample questions:
1. C 2. D 3. D and E 4. D 5. A 6. C 7. D 8. D 9. C 10.C
Related publications
The publications listed in this section are considered particularly suitable for a more detailed discussion of the topics covered in this book.
IBM Redbooks
For information about ordering these publications, see “How to get Redbooks” on page 170. Note that some of the documents referenced here may be available in softcopy only.
Certification Guide Series: IBM Tivoli Netcool/Impact V4.0 Implementation, SG24-7755
Certification Guide Series: IBM Tivoli Netcool/OMNIbus V7.2 Implementation, SG24-7753
Certification Guide Series: IBM Tivoli Netcool/Webtop 2.0 Implementation, SG24-7754
Other publications
These publications are also relevant as further information sources:
Common Agent for Business Service Manager User's Guide, SC23-8847
Exploring IBM Tivoli Business Service Manager 4V.1.1, GI11-8056
IBM Tivoli Business Service Manager Administrator's Guide, SC23-6040
IBM Tivoli Business Service Manager Customization Guide, SC23-6042
IBM Tivoli Business Service Manager Installation Guide, GI11-8054
IBM Tivoli Business Service Manager Quick Start, GI11-8055
IBM Tivoli Business Service Manager Release Notes, GC23-6044
IBM Tivoli Business Service Manager Scenarios Guide, SC23-6043
IBM Tivoli Business Service Manager Service Configuration Guide, SC23-6041
IBM Tivoli Business Service Manager Troubleshooting Guide, GI11-8057
Online resources
These Web sites are also relevant as further information sources:
IBM Certification site:
http://www.ibm.com/certify/index.shtml
Test objectives:
http://www-03.ibm.com/certify/tests/obj436.shtml
How to get Redbooks
You can search for, view, or download Redbooks, Redpapers, Technotes, draft publications and Additional materials, as well as order hardcopy Redbooks publications, at this Web site:
ibm.com/redbooks
Help from IBM
IBM Support and downloads ibm.com/support
IBM Global Services ibm.com/services
Index
Symbols
$NCHOME/InstallTBSM/start_omni.sh command 31
A
active event list 123 advanced installation 54 alter command 149 auto population rule 111
B
background color 127
C
canvas 127 cat command 150 CCMDB 27 certificate 87 certificate store 87 certification
benefits 3–4 checklist 5 objectives 8
recommended study resources 26 Tivoli 4
certification overview 1
Change and Configuration Management database, see CCMDB rad_shutdown 148, 153 regedit 160
createservice.sh command 69 custom canvas 127
D
data fetcher 98 data source 95 decorations 130 deployment plan 44
E
EIF 31 ESDA 42, 116
Event Integration Facility, see EIF
External Service Dependency Adapter, see ESDA
G
gauge 128
Geographical Information System, see GIS GIS 42
go command 149
Good, Marginal, and Bad rule 107 groupadd command 47
growth through skills 6
I
IBM Professional Certification Program 2 IBM Tivoli Business Service Manager, see TBSM IBM Tivoli Netcool GUI Foundation, see NGF IBM Tivoli Netcool/OMNIBus 31
IBM Tivoli Software Professional Certification 4 indicator icon 129
installation 48 installation wizard 48
K
keytool command 86
KSY_WAREHOUSE_SCHEMA 66 KSYENV 66
L
launchpad.sh command 48 LDAP 35
License Server 34
Lightweight Directory Access Protocol, see LDAP lightweight event list 123
log4j.properties 80
M
maintenance schedules 82 mkdir command 47
N
nc_print_license command 148 nc_start_license command 148 nc_stop_license command 149 nco_config command 32 nco_event command 73 nco_objserv command 148 nco_ping command 148 nco_sql command 115 ncsm_crypt command 89
ncsm_db command 35 ncsm_server command 148 ncsm_shutdown command 149 ncsm_status command 148 net command 148–149 Netcool License Server 34 Netcool Security Manager 34 netcool-topheader-left 142 NGF 35, 165
Numeric aggregation rule 107 Numerical formula rule 107
O
objectives 8 ObjectServer 31
P
planning 36 post installation 69 preparation rad_db command 148
rad_discover_schema command 64 RAD_FilterIDList 115
RAD_policylogger.props 80 rad_radshell command 151 RAD_RawInputLastValue 115 rad_reinitcanvas command 151 rad_sendevent command 149 rad_server command 148 RAD_server.props 80, 90 RAD_Service.props 69
rad_shutdown command 148, 153 RAD_sla.props 80
Redbooks Web site 170 Contact us xii regedit command 160 requirements
hardware 39 Java 38
operating system 36 Web browser 39
return on investment, see ROI ROI 5
S
Security ID 122 Security Manager 34 server.props 90 server.xml 91
Service Administration 135 Service dependencies diagram 41 service instances 102
Service Navigation 135 service templates 102 servicestatusview.jsp 126 setup command 67 silent installation 67 simple installation 52 SM_server.props 89 SM_servletservice.props 90 SME 8
Software Value Incentive, see SVI SSL 86
standalone_serviceviewer.jsp 126 start_omni.sh command 31 start_tbsm_suite.sh command 70 Subject Matter Expert, see SME SVI 7–8
T
TBSM 20
tbsm_db_update.sql command 159 TEC 56
Tivoli Enterprise Console, see TEC Tivoli Software Professional Certification 4 Tivoli Usage and Accounting Manager 21 tomcat5w.exe command 158
tree template editor 134
U
uninstallation 68
uninstaller.bin command 68 useradd command 47
V
Value Advantage Plus, see VAP VAP 7–8
verification 72
vi command 47
Virtual University Enterprises, see VUE VUE 5
W
WAREHOUS 66
(0.2”spine)0.17”<->0.47390<->249 p Certification Guide Series: IBM Tivoli Business Service Manager V4.1.1 Implementation
®
IBM Redbooks are developed by the IBM International Technical Support Organization. Experts from IBM, Customers and Partners from around the world create timely technical information based on realistic scenarios. Specific
recommendations are provided to help you implement IT solutions more effectively in your environment.
For more information:
ibm.com/redbooks
®
Certification Guide Series:
IBM Tivoli Business Service
Manager V4.1.1 Implementation
This IBM Redbooks publication is a study guide for the IBM Tivoli Business Service Manager V4.1.1 certification test. It is aimed at IT professionals who want to be an IBM Certified Professional for this product.
The IBM Tivoli Business Service Manager V4.1.1
implementation test is offered through the IBM Professional Certification program. It is designed to validate the skills required of technical professionals who work in the
implementation and deployment of IBM Tivoli Business Service Manager V4.1.1.
This book provides the necessary information for understanding the subject matter. It includes sample questions that will help evaluate personal progress. It familiarizes the readers with the types of questions that may be encountered in the exam.
This guide does not replace practical experience and is not designed to be a stand-alone guide for the subject. Instead, this guide should be combined with educational activities and experiences and used as a very useful preparation guide for exam.
For your convenience, the chapters are based on the certification objectives of the IBM Tivoli Business Service Manager V4.1.1 implementation certification test. Those requirements are planning, prerequisites, installation, configuration, administration, problem determination. Studying each chapter helps you prepare for the objectives of the exam.