USE PRODUCT KNOWLEDGE TO COMPLETE WORK OPERATIONS

VARIABLE SCOPE

1. General context a. Work may be performed under some supervision, generally within a team/group environment b. Customers may be internal or external

c. Enterprises may comprise large, medium or small worksites

d. Work may be undertaken in various work environments involved in warehousing, storage and distribution

e. Inventory system may be unique to enterprise, customised or a standard system

2. Worksite environment

may include a.b. Operations conducted by day or night Work conducted in restricted spaces or exposed conditions or controlled or open environments c. Exposure to chemicals, dangerous or hazardous substances and movements of equipment, goods

and vehicles

d. Automated or manual, paper based, computerised, microfiche inventory systems

e. Goods stored may have special requirements which must be considered in locating and handling stock

3. Sources of

information/documents may include

a. Goods identification numbers and codes b. Manifests

c. Picking slips, merchandise transfers, stock requisitions and bar codes d. Manufacturer’s specifications

e. Company operating procedures and policies f. Supplier and/or client instructions g. Materials safety data sheets

h. Phone, Electronic Data Interchange, fax, e-mail, Internet, radio, oral, aural or signed communications i. Codes of Practice

j. Legislation and Regulations

k. Award, Enterprise Bargaining Agreement, other industrial arrangements l. Standards and certification requirements

m. Quality assurance procedures n. Newspaper or other product recall notices o. Brochures, advertisements, promotional materials p. Storage advisory notices

4. Workplace context may

include a.b. Work organisation procedures and practices Conditions of service including legislation work conditions associated legislation and industrial agreements including

b.1. workplace agreements and awards b.2. occupational health & safety b.3. State, Federal or Territory Legislation c. Consultative processes may involve

c.1. staff members c.2. management c.3. union representatives

c.4. industrial relations, OH&S specialist c.5. other professional or technical staff

5. Applicable State/Territory/ Commonwealth regulations and legislation may include but are not limited to

a. Occupational Health & Safety b. Workplace Relations c. Workers Compensation

d. Water and Road use and license arrangements e. License, Patent or copyright arrangements f. Dangerous goods and air freight regulations g. Export/Import/Quarantine/Bond requirements h. Environmental Protection Legislation i. Emergency Procedures

Evidence Guide

USE PRODUCT KNOWLEDGE TO

COMPLETE WORK OPERATIONS

evidence to be considered

a. Assessment must confirm appropriate knowledge and skills to a.1. locate, interpret and apply relevant information

a.2. provide customer/client service and work effectively with others a.3. convey information in written and oral form

a.4. maintain workplace records

a.5. use workplace colloquial and technical language and communication technologies in the workplace context

a.6. identify products/stock stored in the sub section of the warehouse

a.7. identify properties and purposes of the goods - liquid, solid, gaseous, dangerous, perishable a.8. explain the characteristics of stock in relation to specific storage requirements. The

characteristics may include toxicity, flammability, form, weight, size, state, perishability, fragility, and security risk

a.9. interpret and use enterprise policies, procedures and practices in relation to product location, and condition

a.10. use workplace maps and location guides with inventory systems to physically locate goods in an efficient manner

2. Interdependent

assessment of units a. This unit of competency may be assessed in conjunction with other units that form part of a job role or function

3. Required knowledge

and skills may include a. Displays the following knowledge and skills in terms of job role or function a.1. site layout

a.2. focus of operation of work systems, equipment, management and site operating systems b. categories or groups of products and the special requirements for each

b.1. small parts b.2. perishable b.3. overseas export b.4. dangerous b.5. refrigerated

c. purpose of cataloguing and labelling systems including microfiche, scanning, paper inventory, computer manual card systems, batch code, bar code, numbering systems, symbols for safe handling d. strategies to seek out sources of knowledge of products and use this information to inform work e. reports and records damaged goods making appropriate use of workplace procedures to complete

claims and document problems and actions

f. types of equipment and storage areas appropriate for different perishable, fragile, dangerous, composition/state goods

4. Resource implications a. Access to product information and storage systems appropriate for workplace application, storage areas, stock management systems, stocks in storage, maps of storage areas.

5. Consistency in performance may include

a. Application of knowledge and skills to a.1. establishing plans a.2. describing consequences a.3. completing tasks a.4. identifying improvements

a.5. applying safety precautions relevant to the task b. Products are identified using workplace inventory systems c. Product knowledge is used to determine work practices d. Assistance and guidance on new products is sought

e. Shows evidence of application of relevant workplace procedures including e.1. hazard policies and procedures including Codes of Practice e.2. job procedures and work instructions

e.3. relevant guidelines relating to the safe use of machinery and equipment e.4. quality assurance procedures (where existing)

e.5. security procedures