Once you have configured Outlook or another TAPI-enabled program to dial using the system, you can place calls through your telephone from the application. Your PC must be connected to the same network that your phone is connected to for TAPI-enabled dialing to work with your IP phone.
NOTE: If your “Country/region” setting in the Phone and Modem Option > Dialing Rules > General tab of Windows is set to a country that allows variable length area codes, you may experience problems dialing from Outlook. If you have no problems dialing from the Web Portal or voice mail using click-to-call features or using Voice
Assistant to dial, you will need to enter numbers in Outlook using the canonical format that has the area code in parentheses (i.e. +44 (1234) 567890).
This example uses Outlook, but other TAPI-enabled programs will be similar. The application documentation or online help should have information on making calls using the TAPI functionality.
To place a call from Outlook, use the following steps:
1. Start Outlook (if not already running).
2. Click the Contacts icon to switch to the Contacts listing.
3. Right click on the contact you wish to call to bring up the Actions pop-up menu.
4. Click Call Contact on the menu (circled in the previous screen) to open the New Call dialog box.
5. Click Start Call to dial the telephone number displayed in the Number field.
NOTE: You cannot call four-digit extensions from Outlook. A complete 7- or 10-digit phone number must be used.
TIP: Always check to be sure you have the correct number selected before
starting a call. If you have multiple phone numbers entered for the person you are calling, you must use the drop-down list to select the number to call.
6. The speaker on your telephone should be activated and you should hear ringing or a busy signal as the call is connected to the dialed number.
7. If the person you called answers, carry-on the conversation in the usual manner.
NOTE: Do NOT click the Close button or icon in the New Call dialog box while carrying on a conversation on the speakerphone (if available on your phone). Closing the New Call dialog box while using the speakerphone will end the call immediately. Minimize the New Call dialog box or, if you need to close the dialog box, pick up the handset. Picking up the handset moves control of the call to the physical phone from the computer under Outlook and TAPI.
8. End the call by hanging up the handset, pressing the speaker button or clicking the Close button or icon in the New Call dialog box.
• • • • • •
Index
A
Abbreviated Dial31 Abbreviated Dial Code
Create31 Delete32 Modify32 Use32 Verify32 About15
Accessing Voice Mail
From any other internal phone Default Menu80
Option A Menu102 Option B Menu124
From any Outside Touchtone Phone Dialing Main Number (Default Menu)81 Dialing Main Number (Option A Menu)103 Dialing Main Number (Option B Menu)125 Dialing Your Telephone (Default Menu)82 Dialing Your Telephone (Option A Menu)104 Dialing Your Telephone (Option B Menu)126 From any outside touchtone phone
Default Menu81 Option A Menu103 Option B Menu125
From the Email Program on your PC Default Menu82
Option A Menu104 Option B Menu126 From your phone
Default Menu80 Option A Menu102 Option B Menu124 Active Call panel11
,
12 Adapter8Add Voice Mail Distribution Group Members Default Menu97
Option A Menu120 Option B Menu141 Address, IP7
Adjust Ringer Volume25 Adjusting the Volume25 Alt-A24
,
46Alt-A - Answer with Video13
Always answer call with video10
,
22 Always make call with video10,
27 Anonymous Call Rejection33Disable33 Enable33
Answer Call with Video10 Answer/Dial button11
,
13,
24,
46 Answering a Call 23Second call24
,
46 Using New Call pop-up23 With video22,
23,
25,
46 With Video - configuration10 Without video22Answering a second call24
Ask before answering each call10
,
23 Ask before making each call10,
27 Audio configuration8,
9Audio-only calls25
Authorization Code Calling33 Auto Attendant Returning to Default Menu89 Option A Menu112 Option B Menu133
B
Basic FeaturesAdjusting the Volume25 Basic Phone Features 21
Adjust Ringer Volume25 Answer a call23
Answer a second call24
,
46 Answer using pop-up23Answer with video22
,
23,
25,
46 Answer without video22Ending Call25
Feature Activation Digit31 Hanging Up25
Holding Calls27 Making Calls25
Making Calls with video26 Redial28
Billing Codes35
Blind Transfer button13
C
Call Answering22
,
23,
24,
25,
46 Call BlockAdd Members36
Add Number of Last Call36 Delete Members37
Disable36 Enable36 List Members37
Call Block (Selective Call Rejection)35 Call Forward (All Calls)38
Phone Feature Buttons Disable Call Forward39 Set Forward39
Call Forward (Busy)39 Disable41
Enable40
Call Forward (No Answer)41 Disable42
Enable41
Call Forward (Out of Service)43 Disable44
Enable43
Call Forward, Selective72 Add Forwarded Numbers74 Delete Forwarded Numbers74 Enable73
Enter Forward Number73
Identify Forwarding Destination Number73 List Forwarded Numbers74
Call Later24
,
25,
47Call Options button11
,
13,
14,
15 Call Pickup Directed44 Group44 Call Reminders15 Call Return45 Call Trace45 Call WaitingAnswering the Second Call46 Suspending47
Switch Between Calls47 Call Waiting with Caller ID45 Caller ID45
Caller ID Block45 Calls List14
Change Voice Mail Distribution Group Name Default Menu98
Option A Menu121 Option B Menu142
Changing Your Voice Mail Password Default Menu89
Option A Menu111 Option B Menu132 Check for Updates15
,
16 ComponentsDescriptions11
Composing Messages before Sending Default Menu87 Option A Menu110 Option B Menu131 Steps Default Menu87 Option A Menu110 Option B Menu131 Conference48 Tips49 Conference button11
,
14Configuring Outlook to Use TAPI156 Configuring the SoftPhone6
Audio Configuration8
,
9 General Configuration6 Network Configuration7 Configuring Windows for TAPI149 Connection type8Contacts14
Creating New Voice Mail Distribution Group Default Menu95 Option A Menu118 Option B Menu139 Ctrl-1 - Select Line 112
,
13 Ctrl-2 - Select Line 212,
13 Ctrl-3 - Select Line 312,
13 Ctrl-4 - Select Line 412,
13 Ctrl-A24,
46 Ctrl-A - Answer13 Ctrl-C - Conference14,
48 Ctrl-E - End Call13,
25Ctrl-H - Hold/Resume13
,
27,
50 Ctrl-M - Make call13,
26Ctrl-T - Blind Transfer13
,
33,
77D
Default Frame Rate10
Delete Voice Mail Distribution Group Members Default Menu97
Option A Menu120 Option B Menu141 Deleting a Voice Mail Message
Default Menu91 Option A Menu114 Option B Menu134
Deleting Voice Mail Distribution Group Default Menu98
Option A Menu121 Option B Menu142 Dial button13
Dialing Back a Caller Default Menu92 Option A Menu115 Option B Menu136 Directed Call Pickup44
Disable Call Forward (All Calls)39 Distribution Groups Add Members Default Menu97 Option A Menu120 Option B Menu141 Change Name Default Menu98 Option A Menu121 Option B Menu142
Creating Default Menu95 Option A Menu118 Option B Menu139 Delete Members Default Menu97 Option A Menu120 Option B Menu141 Deleting Default Menu98 Option A Menu121 Option B Menu142 Editing Default Menu96 Option A Menu119 Option B Menu140 List Members Default Menu97 Option A Menu120 Option B Menu141 Listing Groups Default Menu99 Option A Menu122 Option B Menu143 Modifying Default Menu96 Option A Menu119 Option B Menu140 Play Name Default Menu98 Option AMenu121 Option B Menu142 Do Not Disturb49 Enabling/Disabling49 Tips49
Do Not Disturb button11
,
14E
Editing Voice Mail Distribution Group Add Members Default Menu97 Option A Menu120 Option B Menu141 Change Name Default Menu98 Option A Menu121 Option B Menu142 Default Menu96 Delete Members Default Menu97 Option A Menu120 Option B Menu141 List Members Default Menu97 Option A Menu120 Option B Menu141 Option A Menu119 Option B Menu140 Play Name Default Menu98 Option A Menu121 Option B Menu142 Enable Call Forward (All Calls)
Phone Feature Buttons39 Enable Video2
,
10End Call button11
,
13 Ending Call25Exit button11
,
14Exiting the Voice Mail System Default Menu99
Option A Menu122 Option B Menu143
F
Feature Activation Digit31 Features12
,
29Find-Me
with Remote Phone72 Forwarding a Voice Mail Message
Default Menu91 Option A Menu114 Option B Menu134 Frame Rate10