• Add an Endpoint or Find an Endpoint on the Network
• Edit an Endpoint
• Delete an Endpoint
• View an Endpoint’s Video Feed
• Clear an Endpoint Help Request
• Send a Message to an Endpoint
View Device Details
To view detailed information about a managed endpoint 1 Go to Endpoint > Monitor View.
2 As needed, use the Filter to customize the endpoint list.
3 Select the endpoint of interest and click View Details.
The Device Details dialog box for the selected endpoint appears.
Polycom CMA System Operations Guide
Field Description
Identification
System Name The name of the endpoint.
• Endpoint names must be unique.
• The name must be in ASCII onlya and may have an unlimited number of characters. Spaces, dashes, and underscores are valid.
• When retrieved from a video endpoint system, the name is taken from the H.323 ID if the endpoint registered with the gatekeeper and it is a third-party system. In other cases, it is the system name, which might be different than the H.323 ID.
Device Type The type of endpoint. For valid types, see “Endpoint Types”
on page 61.
IP Address The assigned IP address of the endpoint Owner The user to whom the endpoint is assigned
Description A free-form text field (Extended ASCII onlya) in which information about the endpoint can be added
Site The network site for the endpoint. By default, endpoints are added to the Primary Site.
Product ID
Serial Number The serial number (ASCII onlya) of the endpoint.The endpoint provides the serial number if it registered successfully or is managed.
Software Version The version of the software installed on the endpoint (ASCII onlya). The endpoint provides the version number if it registered successfully or is managed.
HTTP URL The management URL for the endpoint, if available (ASCII onlya). This URL allows the Polycom CMA system to start the endpoint ‘s management system using the Manage function.
All Polycom endpoints allow device management through a browser. For these endpoints, this field is completed when the endpoint registers with the Polycom CMA system.
For third-party endpoints that do not register using an IP address, you must enter the URL.
HTTP Port The HTTP port number for the endpoint. The endpoint provides the port number if it registered successfully and is managed.
Endpoint Management Operations
Addresses
Aliases The aliases that allow you to connect to the endpoint. The Polycom CMA system converts the aliases to the IP address associated with the endpoint.
• Alias Type. Possible types include E.164, H.323 ID, URL, Transport Address, E-mail, Party Number, and Unknown.
• Alias Value. Value for the alias type shown.
• The value for the H.323 ID is the endpoint name if the endpoint registered with the gatekeeper and it is a third-party system. In other cases, the endpoint name is the system name, which might be different from the H323 ID.
• The value of the E.164 alias is the extension dialed to reach this endpoint.
Note
The following Alias Values are ASCII onlya: H323 ID, URL, Transport Address, and Unknown.
ISDN Video Number
For ISDN endpoints only, the country code + city/area code + phone number for the endpoint.
When you add an endpoint without native ISDN, the ISDN gateway, country code, and area code are not captured. The Polycom CMA system only supports native ISDN.
LAN Host Name The host name of the endpoint on the LAN. This can be different from the system name of the endpoint. It is an ASCII onlya name.
The communications protocols that the endpoint can support. Possible values include:
• IP (H.323) - A standard that defines the protocols used for multimedia communications on packet-based networks, such as IP.
• ISDN (H.320) - A standard that defines the protocols used for multimedia communications on switched networks, such as ISDN.
For endpoints with the type Unknown, select H.323.
The endpoint automatically provides the protocols if it registered successfully or is managed.
Field Description
Polycom CMA System Operations Guide
Capabilities Enabled
Capabilities to enable on this endpoint. Options are:
• MCU - The device can act as a control unit for multipoint conferences
• Gateway - The device can act as a gateway for call management
The MCU provides the capability if it registered successfully or is managed.
Available to Schedule
Select this option to make the endpoint available when users are scheduling conferences
Monitoring Level The monitoring level for the endpoint. Possible values include:
• Standard. This endpoint is monitored.
• VIP. This endpoint is monitored closely. The VIP identifier and filters are available to operators to monitor and manage conferences.
Admin ID The ID for the endpoint administrator Call Info > Sites
Connection Status State of the endpoint. Possible values include: In a Call, Online, or Offline
Call type The connection protocol for the call in which the device is participating. Possible values include: H.323, H.320, and SIP
Far Site Info Site—
Name—The H.323ID of the far site device to which the selected endpoint is connected. When multiple endpoints are connected through the device's embedded MCU, this field displays a concatenation of each endpoint's H.323ID separated by ' | ', e.g. 'ISDN-CO1-7-1 | Vsfx-9-1'.
Number—The address of the far site device to which the selected endpoint is connected. The address value for the calling device appears to be the dialed address. The address value for the called device appears to be the IP Address.
Encryption—The type of encryption the far site uses Call Info > Call Details
Field Description
Endpoint Management Operations
Video Protocol The video connection protocol, both transmission (Tx) and reception (Rx), the device is using. Possible values include:
• H.261
H.261 is an ITU standard designed for two-way communication over ISDN lines and supports data rates which are multiples of 64Kbit/s. H.261 supports CIF and QCIF resolutions.
• H.263
H.263 is based on H.261 with enhancements that improve video quality over modems. It supports CIF, QCIF, SQCIF, 4CIF and 16CIF resolutions.
• H.264
Video Format The video format, both transmission (Tx) and reception (Rx), the device is using
Video Rate The video bandwidth negotiated with the far site
Video Rate Used The actual video bandwidth used in the call to the far site Video Frame Rate
Video FEC Errors
Cause Code The cause code showing how the call ended.
Audio Protocol The audio connection protocol, both transmission (Tx) and reception (Rx), the device is using. Possible values include:
• G.711
• G.722
• G.728
Audio Rate The audio bandwidth negotiated with the far site Call Info > Quality of Service
Total Packet Loss
% Packet Loss Audio Packet Loss Video Packet Loss Audio Jitter Video Jitter
Call Info > Far Site Details Tx Call Speed The call s Rx Call Speed
Error
Field Description
Polycom CMA System Operations Guide
Sync Call Type System Alerts
Errors Device error message text, e.g., GK Registration error Warnings Device warning message text, e.g., Low Battery
a. For more information on field limitations, see “Field Input Requirements” on page 6.
Field Description
Endpoint Management Operations